Attachment_1_ProjectTajMajal_CSO Call 7.xlsx
XLSX spreadsheet 63 KB Posted
- Solicitation number
- FA8600-23-S-C056-007
About this file
This Excel-based pricing workbook provides detailed instructions for vendors preparing a proposal for the Air Force Life Cycle Management Center's (AFLCMC) Human Capital Management (HCM) Software as a Service (SaaS) Commercial Solutions Opening (CSO) Call. The document outlines a structured pricing approach for a potential 3-year Indefinite Delivery/Indefinite Quantity (IDIQ) contract, requiring vendors to complete multiple tabs including labor rates, CLIN-specific pricing, SaaS user tier pricing, and pricing traceability. Vendors must provide fully burdened labor rates for roles such as Back-end Engineers, DevOps Engineers, Product Managers, and Technical Specialists, with pricing to remain fixed across the ordering period.
The pricing workbook is organized into five primary CLIN (Contract Line Item Number) sections covering project phases: Agile Kickoff, MVP Development, Core Modules, User Acceptance Testing (UAT) & Final, and Hypercare. Each CLIN requires detailed sprint-based or milestone-based pricing, with specific sub-line items (SLINs) focused on deliverables like deployment plans, training materials, system architecture, and post-deployment support. The document mandates vendors complete SaaS pricing tiers for user bands ranging from 100 to 10,000 users, including monthly per-user pricing, annual totals, and Oracle SKU references. The goal is to establish a comprehensive, transparent pricing structure that allows the Air Force to issue future task orders without additional price negotiations.
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Instructions
| Purpose: |
| This document outlines the necessary updates and guidance for vendors completing Attachment 1 (Excel Pricing Workbook) in support of the AFLCMC HCM SaaS CSO Call. The instructions are designed to ensure Attachment 1 can serve as the pre-priced foundation for a 3-year IDIQ, enabling issuance of future) task orders without price renegotiation |
| 1. Overview |
| Attachment 1 establishes unit pricing and rate structures to be used throughout the life of the IDIQ. Vendors shall complete this workbook to: |
| Provide fully burdened labor rates. |
| Price sprint-based and milestone-based CLINs. |
| Propose SaaS user tier pricing for scaling. |
| Trace pricing logic back to labor categories and deliverables. |
| 2. Roles & Rates Tab (Updated Tab 1) |
| Vendors shall populate a table of all proposed labor categories. |
| Each entry must include: |
| Labor Category name |
| Fully burdened hourly rate (includes overhead, G&A, fee, etc.) |
| A brief description or assumptions associated with that role (e.g., clearance level, required certifications) |
| These rates shall remain fixed across the 3-year ordering period. |
| 3. CLIN Tabs (0001 through 0005) |
| Vendors shall use the provided tabs to build sprint or milestone-level pricing for each CLIN. |
| Each CLIN tab must include: |
| Selected labor categories |
| Hours per role per iteration (Sprint or Lot) |
| Fully burdened rates (automatically linked or manually entered) |
| Total cost per iteration |
| Number of teams or sprints assumed |
| Vendors may apply escalation if desired, but must clearly show the basis. |
| 4. SaaS Pricing Tiers Tab |
| Vendors shall complete the "SaaS Pricing Tiers" tab to show per-user pricing aligned to Oracle pricing structures. |
| Include pricing for at least these user bands: 100, 500, 1,000, 2,000, 5,000, 10,000. |
| Columns include: |
| User Tier |
| Monthly per-user price |
| Annual total price |
| Oracle SKU or reference code (from Oracle Price List) |
| Notes or assumptions (e.g., hosted employee license, data storage minimums) |
| 5. Pricing Traceability Tab |
| Vendors shall map each priced sprint, deliverable, or milestone back to labor categories, hours, and relevant CLIN. |
| Columns include: |
| CLIN |
| Sprint # or Milestone name |
| Deliverable description |
| Labor Category |
| Estimated hours and rate |
| Total cost |
| Mapped PWS requirement |
| Assumptions or notes |
| 6. Use in Future Task Orders |
| Quantities of sprints or milestones are not pre-determined. |
| The Government will reference these unit prices and rate structures in issuing future Task Orders. |
| No additional pricing negotiation will be required unless scope changes beyond the original assumptions. |
Roles & Rates
| Labor Rate Mix | Description of Role |
| Vendor must provide Laber Rates for the following mix. |
| Back-end Engineer |
| Back-end Engineer, Senior |
| Business Analyst |
| Business Analyst, Senior |
| Data Analytics Engineer, MID |
| Data Analytics Engineer, Senior |
| Data Migration Architect |
| DevOps Engineer |
| DevOps Engineer, Junior |
| DevOps Engineer, Senior |
| Documentation Specialist |
| Enterprise Architect |
| Engineer, Senior |
| Front-end Engineer |
| Front-end Engineer, Senior |
| Functional Consultant |
| Functional SME (Oracle HCM) |
| Full Stack Developer |
| Product Manager |
| Program Manager |
| Project Manager |
| Scrum Master |
| Software Engineer |
| System Developer |
| System Developer, Associate |
| Technical Consultant |
| Technical SME (Oracle HCM) |
| Technical Training Specialist |
| Technical Training Specialist, Senior |
| Test Automation Engineer |
| User Experience Lead |
| UX Designer |
UnitofIssue
| EA |
| LOT |
CLIN 0001 Agile Kickoff
| Iteration: Scrum Sprint | Factor | Labor Category | Hr Rate | Hrs per Iteration | Price | Iteration: Scrum Sprint | Factor | |||
| Size of Team | $ - 0 | Team Price | ERROR:#N/A | |||||||
| # of Teams | ERROR:#N/A | ERROR:#N/A | # of Teams | 0 | ||||||
| Types of Iterations | Kickoff & Planning | ERROR:#N/A | ERROR:#N/A | Total Iterations Required | 1 | |||||
| Weeks per Iteration | ERROR:#N/A | ERROR:#N/A | Price Estimate | ERROR:#N/A | ||||||
| Period of Performance (months) | ERROR:#N/A | ERROR:#N/A | Fee Estimate | ERROR:#N/A | ||||||
| Fee Percentage | ERROR:#N/A | ERROR:#N/A | Total Labor Cost | ERROR:#N/A | ||||||
| ERROR:#N/A | ERROR:#N/A | |||||||||
| ERROR:#N/A | ERROR:#N/A | $ - 0 | ||||||||
| ERROR:#N/A | ERROR:#N/A | Materials | $ - 0 | |||||||
| $ - 0 | Total ODCs | $ - 0 | ||||||||
| $ - 0 | ||||||||||
| $ - 0 | Agile Team Total | ERROR:#N/A | ||||||||
| Price per team per sprint | ERROR:#N/A | |||||||||
| CLINS are informational only. | ||||||||||
| SLINS are price deliverables. | Lot Pricing | |||||||||
| # of Weeks | Cost of Team | Total | ||||||||
| Validation Check: | 3 | $ - 0 | ||||||||
| ERROR:#N/A | ||||||||||
| EA Pricing | ||||||||||
| # of Sprints | Cost of Team | Total | ||||||||
| 1 | $ - 0 | |||||||||
| Sprint = Two weeks | CLIN Total (Sum of SLINs) | 0 |
| SCLIN | Description | Acceptance Criteria | Quantity | Unit | Unit Price | Amount |
| SLIN 0001 Initial Deployment Plan | The Initial Deployment Plan outlines the strategy for deploying the Oracle HCM SaaS solution. It includes timelines, resource allocation, risk management strategies, and key milestones. | Completeness: The plan must cover all aspects of deployment, incuding timelines, resource allocation, risk management, and key milestones |
Feasibility: The plan must be realistic and achievable within the given constraints.
Stakeholder Approval: The plan must be reviewed and approved by all relevant stakeholders.
Alignment wiht Project Goals: The plan must align with the overall project objectives and goals.
| CLIN | 0001 |
| Description | This CLIN covers the initial phase of the project, including the kick-off meeting and planning activities necessary to set the foundation for successful execution. The deliverables under this CLIN will ensure that all stakeholders are aligned, and the project is set up for effective management and execution |
| Type: | Firm Fixed Price | |||
| Deliverable | Initial planning artifacts approved | SLIN 0002 Project Management Plan (PMP) | The Project Management Plan (PMP) details the apprach for managing the project, including methodologies, tools, roles and responsibilities, communication strategies, and performance metrics. | Methodologies: The plan must include detailed descriptions of the project management methodologies to be used. |
Roles and Responsibilities: Clearly defined roles and responsibilities for all team members.
Communication Strategy: A Comprehensive communication strategy that ensures effiective information flow among stakeholders.
Performance Metrics: Defined performance metrics to measure project progress and success.
Acceptance Criteria Initial Deployment Plan, PMP, backlog, RTVM, and architecture submitted to Government
SLIN 0003 Requirements Traceability Verification Matrix (RTVM) The RTM is a document that maps and tracks the requiremnts throughout the project lifecycle. It ensures that all requirements are met and provides a clear likage between requirement, design, development, and testing. Ref CDRL 0005
SLIN 0004 Draft Architecture The Draft Systems Architecture provides an intial overview of the systeem’s structure, inlcuding components, interfaes, and data flow. It serves as a blueprint for the development and integration of the Oracle HCM SaaS solution. Clarity and Detail: The architecture must be clearly defined and detailed, coveraing all major components and interfaces.
Feasibility: The architecture must be feasible and align with the project’s technical requirements and constraints.
Stakeholder Approval: The draft must be reviewed and approved by all relevant stakeholders.
Alignment with Requirements: The architecture must align with the project’s requirements and objectives.
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CLIN 0002 MVP Development
| Iteration: Scrum Sprint | Factor | Labor Category | Hr Rate | Hrs per Iteration | Price | Iteration: Scrum Sprint | Factor | ||||||
| Size of Team | $ - 0 | Team Price | ERROR:#N/A | ||||||||||
| # of Teams | ERROR:#N/A | ERROR:#N/A | # of Teams | 0 | |||||||||
| Types of Iterations | Kickoff & Planning | ERROR:#N/A | ERROR:#N/A | Total Iterations Required | 1 | ||||||||
| Weeks per Iteration | ERROR:#N/A | ERROR:#N/A | Price Estimate | ERROR:#N/A | |||||||||
| Period of Performance (months) | ERROR:#N/A | ERROR:#N/A | Fee Estimate | ERROR:#N/A | |||||||||
| Fee Percentage | ERROR:#N/A | ERROR:#N/A | Total Labor Cost | ERROR:#N/A | |||||||||
| ERROR:#N/A | ERROR:#N/A | ||||||||||||
| ERROR:#N/A | ERROR:#N/A | $ - 0 | |||||||||||
| ERROR:#N/A | ERROR:#N/A | Materials | $ - 0 | ||||||||||
| $ - 0 | Total ODCs | $ - 0 | |||||||||||
| $ - 0 | |||||||||||||
| $ - 0 | Agile Team Total | ERROR:#N/A | |||||||||||
| Price per team per sprint | ERROR:#N/A | ||||||||||||
| CLINS are informational only. | |||||||||||||
| SLINS are price deliverables. | Lot Pricing | ||||||||||||
| # of Weeks | Cost of Team | Total | |||||||||||
| Validation Check: | 3 | $ - 0 | |||||||||||
| ERROR:#N/A | |||||||||||||
| EA Pricing | |||||||||||||
| # of Sprints | Cost of Team | Total | |||||||||||
| 1 | $ - 0 | ||||||||||||
| Sprint = Two weeks | CLIN Total (Sum of SLINs) | 0 | |||||||||||
| SCLIN | Description | Acceptance Criteria | Quantity | Unit | Unit Price | Amount | |||||||
| SLIN 0001: Draft Training Documents | The Draft Training Documents provide initial training materials for users of the Oracle HCM SaaS solution. These documents should cover key functionalities, user roles, and step-by-step instructions for using the system. | Comprehensive Coverage: The documents must cover all key functionalities and user roles within the Oracle HCM SaaS solution |
Clarity and Usability: The documents must be clear, easy to understand, and usable by the intended audience.
Stakeholder Approval: The documents must be reviewed and approved by relevant stakeholders.
| CLIN | 0002 | |||
| Description | This CLIN covers the development of the Minimum Viable Product (MVP) for the OFC HCM SaaS solution. It includes core configurations, initial integrations, and the provisions of draft training documents. The deliverables under this CLIN will ensure that the MVP meets the necessary requirements and is ready for demonstration and deployment. | |||
| Type: | Firm Fixed Price | |||
| Deliverable | MVP completion demo and acceptance | SLIN 0002: Deployment Plan | The Deployment Plan outlines the refined strategy for deploying the Oracle HCM SaaS solution. Itincludes detailed timelines, resource allocation, risk management strategies, and key milestones. | Detailed and Updated: The plan must be detailed and reflect any updates or changes since the initial deployment plan. |
Feasibility: The plan must be realistic and achievable within the given constraints.
Stakeholder Approval: The plan must be reviewed and approved by all relevant stakeholders.
Acceptance Criteria Draft training documents, Deployment plan, and Accepted MVP demo and Initial Intergrations submitted to Government
SLIN 0003: Accepted MVP Demo by Government Product Owner This sub-CLIN involves the demonstration of the MVP to Government Product Owner. The MVP should showcase core functionalities and integrations of the Oracle HCM SaaS solution. Functionality: The MVP must demonstrate all specified core functionalities and integrations.
Performance: The MVP must perform reliably and meet the performance criteria outlined in the project requirements.
Approval: The MVP must be reviewed and accepted by the Government Product Owner.
SLIN 0004: Initial Integrations Complete This sub-CLIN covers the completion of initial integrations required for the Oracle HCM SaaS solution. These integrations should ensure seamless interactions between the HCM system and other relevant systems. Integration Completeness: All specified integrations must be completed and functioning as intended.
Testing and Validation: The integrations must be thoroughly tested and validated to ensure they meet the project requirements.
Stakeholder Approval: The integration must be reviewed and approved by relevant stakeholders.
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CLIN 0003 Core Modules
| Iteration: Scrum Sprint | Factor | Labor Category | Hr Rate | Hrs per Iteration | Price | Iteration: Scrum Sprint | Factor | ||||||
| Size of Team | $ - 0 | Team Price | ERROR:#N/A | ||||||||||
| # of Teams | ERROR:#N/A | ERROR:#N/A | # of Teams | 0 | |||||||||
| Types of Iterations | Kickoff & Planning | ERROR:#N/A | ERROR:#N/A | Total Iterations Required | 1 | ||||||||
| Weeks per Iteration | ERROR:#N/A | ERROR:#N/A | Price Estimate | ERROR:#N/A | |||||||||
| Period of Performance (months) | ERROR:#N/A | ERROR:#N/A | Fee Estimate | ERROR:#N/A | |||||||||
| Fee Percentage | ERROR:#N/A | ERROR:#N/A | Total Labor Cost | ERROR:#N/A | |||||||||
| ERROR:#N/A | ERROR:#N/A | ||||||||||||
| ERROR:#N/A | ERROR:#N/A | $ - 0 | |||||||||||
| ERROR:#N/A | ERROR:#N/A | Materials | $ - 0 | ||||||||||
| $ - 0 | Total ODCs | $ - 0 | |||||||||||
| $ - 0 | |||||||||||||
| $ - 0 | Agile Team Total | ERROR:#N/A | |||||||||||
| Price per team per sprint | ERROR:#N/A | ||||||||||||
| CLINS are informational only. | |||||||||||||
| SLINS are price deliverables. | Lot Pricing | ||||||||||||
| # of Weeks | Cost of Team | Total | |||||||||||
| Validation Check: | 3 | $ - 0 | |||||||||||
| ERROR:#N/A | |||||||||||||
| EA Pricing | |||||||||||||
| # of Sprints | Cost of Team | Total | |||||||||||
| 1 | $ - 0 | ||||||||||||
| Sprint = Two weeks | CLIN Total (Sum of SLINs) | 0 | |||||||||||
| SCLIN | Description | Acceptance Criteria | Quantity | Unit | Unit Price | Amount | |||||||
| SLIN 0001: Training Materials Delivered to Government PO | This sub-CLIN involves the delivery of training materials that cover all aspects of hte Oracle HCM SaaS solution. These materials should be comprehensive and user-friendly, providing clear instructions and guidance for end-users. | Comprehensive Coverage: The training materials must cover all key functionalities and user roles within the Oracle HCM SaaS solution. |
Clarity and Usability: The materials must be clear, easy to understand, and usable by the intended audience.
Stakeholder Approval: The materials must be reviewed and approved by the Government Product Owner.
| CLIN | 0003 |
| Description | This CLIN covers the delivery of expanded Human Capital Management (HCM) modules, implematation of test automation, and Preparation for user acceptance Testing (UAT). The deliverable under the CLIN will ensure that the core capabilities of the Oracle HCM SaaS solution are effectively implemented and ready for user validation. |
| Type: | Firm Fixed Price | |||
| Deliverable | Delivery of Expanded HCM Modules, test automation, UAT Prep | SLIN 0002: Delivery of Core Capabilities in HCM | This sub-CLIN covers the delivery of core configurations within Core HR and Talent Management Modules as retailed in the RTVM. | Functionality: The expanded HCM modules must include all specified functionalities and meet the project requirements. |
Performance: The modules must perform reliably and efficiently.
Stakeholder Approval: The modules must be reviewed and accepted by relevant stakeholders.
Acceptance Criteria Training Material (CDRL, Dellivery of Core Capabilities, Test Automation and UTA Preparation
SLIN 0003 Test Automation This sub-CLIN involves the implementation of automated testing processes to ensure the reliability and performance of the OFC HCM SaaS solution. Test automation should cover key functionalities and integrations. Coverage: The automated tests must cover all critical functionalities and integrations.
Reliability: The tests must reliably identify issues and validate performance.
Stakeholder Approval: The automated testing processes must be reviewed and approved by relevant stakeholders.
SLIN 0004 UAT Preparation This sub-CLIN covers the preparation for User Acceptance Testing (UAT), including the setup of test environments, creation of test cases, and coordination with end-users. UAT preparation ensures that the system is ready for validation by end-users. Test Environment Setup: The test environments must be fully set up and configured for UAT.
Test Cases: Comprehensive test cases must be created to cover all key functionalities and scenarios.
Coordination: Effective coordination with end-users to ensure their participation in UAT.
Stakeholder Approval: The UAT preparation must be reviewed and approved by relevant stakeholders.
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CLIN 0004 UAT & Final
| Iteration: Scrum Sprint | Factor | Labor Category | Hr Rate | Hrs per Iteration | Price | Iteration: Scrum Sprint | Factor | ||||||
| Size of Team | $ - 0 | Team Price | ERROR:#N/A | ||||||||||
| # of Teams | ERROR:#N/A | ERROR:#N/A | # of Teams | 0 | |||||||||
| Types of Iterations | Kickoff & Planning | ERROR:#N/A | ERROR:#N/A | Total Iterations Required | 1 | ||||||||
| Weeks per Iteration | ERROR:#N/A | ERROR:#N/A | Price Estimate | ERROR:#N/A | |||||||||
| Period of Performance (months) | ERROR:#N/A | ERROR:#N/A | Fee Estimate | ERROR:#N/A | |||||||||
| Fee Percentage | ERROR:#N/A | ERROR:#N/A | Total Labor Cost | ERROR:#N/A | |||||||||
| ERROR:#N/A | ERROR:#N/A | ||||||||||||
| ERROR:#N/A | ERROR:#N/A | $ - 0 | |||||||||||
| ERROR:#N/A | ERROR:#N/A | Materials | $ - 0 | ||||||||||
| $ - 0 | Total ODCs | $ - 0 | |||||||||||
| $ - 0 | |||||||||||||
| $ - 0 | Agile Team Total | ERROR:#N/A | |||||||||||
| Price per team per sprint | ERROR:#N/A | ||||||||||||
| CLINS are informational only. | |||||||||||||
| SLINS are price deliverables. | Lot Pricing | ||||||||||||
| # of Weeks | Cost of Team | Total | |||||||||||
| Validation Check: | 3 | $ - 0 | |||||||||||
| ERROR:#N/A | |||||||||||||
| EA Pricing | |||||||||||||
| # of Sprints | Cost of Team | Total | |||||||||||
| 1 | $ - 0 | ||||||||||||
| Sprint = Two weeks | CLIN Total (Sum of SLINs) | 0 | |||||||||||
| SCLIN | Description | Acceptance Criteria | Quantity | Unit | Unit Price | Amount | |||||||
| SLIN 0001: ICAs/ICDs Finalized | This sub-CLIN involves the finalization of Interface Control Agreements (ICAs) and Interface Control Documents (ICDs). These documents define the interfaces between the OFC HCM SaaS solution and other systems, ensuring seamless integration. | Completeness: All ICAs and ICDs must be complete and cover all necessary interfaces. |
Accuracy: The documents must accurately reflect the interfaces and integration points.
Stakeholder Approval: The ICAs and ICDs must be reviewed and approved by relevant stakeholders.
| CLIN | 0004 |
| Description | This CLIN covers the final phase of the project, ensuring that the OFC HCM SaaS solution is ready for deployment. It includes full User Acceptance Testing (UAT), configuration of dashboards and reports, and preparation for operational support. The deliverables under this CLIN will ensure that the system meets all performance, security, and functionality requirements and is ready for transition to production. |
| Type: | Firm Fixed Price | |||
| Deliverable | Full solution accepted for deployment | SLIN 0002: Full UAT Complete and Test Reports Turned into the Government | This sub-CLIN covers the completion of full User Acceptance Testing (UAT) and the submission of test reports to the Government. UAT ensures that the system meets all business requirements and is ready for deployment. | Completion: All UAT activities must be completed. |
Test Reports: Comprehensive test reports must be submitted to the Government.
Approval: The test reports must be reviewed and approved by the Government Acceptance Criteria ICAs/ICDs Finialized, Full UAT complete and Test Reports submitted to the Government, Pass UAT and Dashboards and Reports Configured
SLIN 0003 UAT Passed This sub-CLIN involves the successful passing of UAT. The system must demonstrate that it meets specified requirements and is ready for production. Validation: The system must pass all UAT test cases.
Sign-Off: Successful completion and sign-off by the Government Product Owner.
Performance: The system must perform reliably in real-world scenarios.
SLIN 0004 Dashboards and Reports Configured This sub-CLIN covers the configuration of dashboards and reports within the OFC HCM SaaS solution. These tools provide critical insights and data visualization for effective management and decision-making Configuration: All dashboards and reports must be configured according to the project requirements.
Functionality: The dashboards and reports must function correctly and provide accurate data.
Stakeholder Approval: The dashboards and reports must be reviewed and approved by relevant stakeholders.
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CLIN 0005 Hyperscare
| Iteration: Scrum Sprint | Factor | Labor Category | Hr Rate | Hrs per Iteration | Price | Iteration: Scrum Sprint | Factor | ||||||
| Size of Team | $ - 0 | Team Price | ERROR:#N/A | ||||||||||
| # of Teams | ERROR:#N/A | ERROR:#N/A | # of Teams | 0 | |||||||||
| Types of Iterations | Kickoff & Planning | ERROR:#N/A | ERROR:#N/A | Total Iterations Required | 1 | ||||||||
| Weeks per Iteration | ERROR:#N/A | ERROR:#N/A | Price Estimate | ERROR:#N/A | |||||||||
| Period of Performance (months) | ERROR:#N/A | ERROR:#N/A | Fee Estimate | ERROR:#N/A | |||||||||
| Fee Percentage | ERROR:#N/A | ERROR:#N/A | Total Labor Cost | ERROR:#N/A | |||||||||
| ERROR:#N/A | ERROR:#N/A | ||||||||||||
| ERROR:#N/A | ERROR:#N/A | $ - 0 | |||||||||||
| ERROR:#N/A | ERROR:#N/A | Materials | $ - 0 | ||||||||||
| $ - 0 | Total ODCs | $ - 0 | |||||||||||
| $ - 0 | |||||||||||||
| $ - 0 | Agile Team Total | ERROR:#N/A | |||||||||||
| Price per team per sprint | ERROR:#N/A | ||||||||||||
| CLINS are informational only. | |||||||||||||
| SLINS are price deliverables. | Lot Pricing | ||||||||||||
| # of Weeks | Cost of Team | Total | |||||||||||
| Validation Check: | 3 | $ - 0 | |||||||||||
| ERROR:#N/A | |||||||||||||
| EA Pricing | |||||||||||||
| # of Sprints | Cost of Team | Total | |||||||||||
| 1 | $ - 0 | ||||||||||||
| Sprint = Two weeks | CLIN Total (Sum of SLINs) | 0 | |||||||||||
| SLIN | Description | Acceptance Criteria | Quantity | Unit | Unit Price | Amount | |||||||
| SLIN 0001: Deployment Support and Hypercare | This sub-CLIN covers post-deployment support, training refinement, and feedback monitoring for the OFC HCM SaaS solution. The deliverables under this CLIN will ensure that the system is fully operational, users are adequately trained, and feedback is continuously monitored to address any issues promptly. | P1 Incident Rate (Bugs): Less than 2 incidents per week. |
P1 Resolution Time: 95% of P1 incidents resolved within 24 hours.
System Uptime: Greater than 99% availability.
- Concurrent User Capability: System supports up to 7,500 concurrently.
Key Process Usage: Greater than 80% of users utilize the new system for key processes.
User Satisfaction Score: 5 on a scale of 1-5.
- Critical Data Accuracy: 99.9%.
Data Integrity Checks: 100% of data integrity checks passed.
Data Reconciliation Completion: 100% of data reconciled and validated.
Deliverables should include support logs and user feedback reports.
| CLIN | 0005 | |||
| Description | This CLIN covers post-deployment support, training refinement, and feedback monitoring for the OFC HCM SaaS solution. The deliverables under this CLIN will ensure that the system is fully operational, users are adequately trained, and feedback is continuously monitored to address any issues promptly. | |||
| Type: | Firm Fixed Price | |||
| Deliverable | System Stability, Performance, Issue Resolution and Support, Knowledge Transfer, User Adoption, Data Migration | SLIN 0002:Finalized System Architecture | The sub-CLIN involves the finalization of the system architecture for the OFC HCM SaaS solution. The architecture must be comprehensive and detailed, covering all components, interfaces, and data flows. | Completeness: The architecture must cover all necessary components, interfaces, integrations, and data flows. |
Accuracy: The architecture must accurately reflect the system’s design and functionality.
Stakeholder Approval: The finalized architecture must be reviewed and approved by relevant stakeholders.
Acceptance Criteria Deployment support and Hypercare, Finalized System Architecture, Final Training Materials and Hypercare
SLIN 0003 Final Training Materials This sub-CLIN covers the delivery of final training materials for end-users of the OFC HCM SaaS solution. Materials should enhance user proficiency in system functionalities and key processes. User-Focused Refinement: Training materials must be updated based on feedback from end-users.
Comprehensive Coverage: The training materials must cover all key functionalities and processes.
Clarity and Usability: The materials must be clear, easy to understand, and usable by the intended audience.
Stakeholder Approval: The final training materials must be reviewed and approved by relevant stakeholders.
SLIN 0004 Hypercare This sub-CLIN ensures intensive post-deployment support, monitoring, and incident resolution to stabilize the system and provide immediate assistance to end-users. Hypercare support will focus on system performance tracking, incident resolution, and data integrity verification. Incident Resolution: P1 incidents must be maintained at fewer than 2 per week, with a resolution time of 95% within 24 hours.
System Uptime: Continuous monitoring to ensure greater than 99% availability.
Key Process Adoption: Over 80% of users must utilize the system for key processes.
User Satisfaction: Achieves a satisfaction score of 5 on a scale of 1-5.
Data Accuracy & Integrity: Ensures 99.9% data accuracy and 100% integrity checks passed.
Stakeholder Approval: Hypercare processes must be reviewed and accepted by relevant stakeholders.
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Order Total
| CLIN | Labor Total | G&A | Fringe | Fee | Materials | ODC | Total |
| CLIN 0001 Agile Kickoff | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| CLIN 0002 MVP Development | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| CLIN 0003 Core Modules | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| CLIN 0004 UAT & Final | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| CLIN 0005 Hyperscare | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total |
SaaS Pricing Tiers
| User Tier | Per User Per Month | Annual Price | Oracle SKU Reference | Assumptions/Notes |
| Up to 100 Users | ||||
| Up to 500 Users | ||||
| Up to 1000 Users | ||||
| Up to 2000 Users | ||||
| Up to 5000 Users | ||||
| Up to 10000 Users |
Traceability Matrix
CLIN Validation Summary
| CLIN | CLIN Total (S25) | Agile Team Total (K15) | Difference | Status |
| CLIN 0001 Agile Kickoff | 0 | ERROR:#N/A | ERROR:#N/A | ERROR:#N/A |
| CLIN 0002 MVP Development | 0 | ERROR:#N/A | ERROR:#N/A | ERROR:#N/A |
| CLIN 0003 Core Modules | 0 | ERROR:#N/A | ERROR:#N/A | ERROR:#N/A |
| CLIN 0004 UAT & Final | 0 | ERROR:#N/A | ERROR:#N/A | ERROR:#N/A |
| CLIN 0005 Hyperscare | 0 | ERROR:#N/A | ERROR:#N/A | ERROR:#N/A |
File details come from the government source that posted it. Updated .