Attachment 1 Prior Experience.pdf

ATTACHMENT 1

PRIOR EXPERIENCE REFERENCES

One completed form for each reference will be submitted by each offeror with their quote.

Solicitation 47PL0220Q0014 REFERENCE ___ OF _3__

PROJECT INFORMATION

Contract Number

Contract period of performance ( and any options)

Annual Dollar Value

Average monthly call volume

Description of services provided (including location of project) and the offeror’s level of responsibility and authority on the project.

Company/Government Agency Name

REFERENCE INFORMATION

* It is incumbent on the contractor to ensure reference contact information provided is current and accurate.

Project reference name

Project reference title

Project reference address

Project reference phone number

Project reference email

Alternate Project reference name

Alternate Project reference title

Alternate Project reference address

Alternate Project reference phone number

Alternate Project reference email

RELEVANCY CRITERIA

* All criteria must be marked ‘yes’ to be considered relevant prior experience per the solicitation.

YES/ NO

Minimum volume of 2,000/month of requests by various electronic means

Same type of facilities; for general office and courthouse space

Governmental (federal, state, or local) or private sector contract

Minimum of 5 years of recent (within past 7 years) experience operating a Facility Management Call Center including all management, supervision and labor services of similar scope and type of services delineated in this PWS. Highly successful is defined as meeting/exceeding many contract requirements with few and minor problems while implementing highly effective corrective actions when necessary

Project included utilization of a proven and tested state-of-the-art Computerized Maintenance Management System (CMMS) infrastructure (hardware, software, operations and telecommunications network)

Projects include receipt of requests by telephone, email, integrated fax, Internet and BMC coded messages and immediately distribute work request to appropriate service providers