Attachment 1-Performance Work Statement (PWS)_JBSA Randolph Library Internet draft.pdf

STATEMENT OF WORK

Commercial Internet & WiFi Services

FOR

JBSA Randolph Library (B598)

802 FSS OL-B/FSDL

5th Street East, JBSA Randolph, TX 78150

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION: The Contractor shall provide all management, tools, supplies, equipment, and labor necessary for the assembly, installation, and monthly service of wireless and landline commercial internet services, dedicated fiber optic internet access with a minimum speed of 500 Mbps, at JBSA Randolph Library located at 5th Street East, JBSA Randolph, TX 78150.

1.1. DESCRIPTION OF SERVICES: This is an annual service contract with a base year and four optional renewal years. The Contractor shall provide expeditious delivery, assembly and installation of 5 managed wireless access points and landline commercial internet services using the installed fiber line at JBSA Randolph Library. A minimum of 3 additional WIFI access points (and accompanying routers/equipment) will be added by the Contractor in a portion of the building currently being renovated when the building is ready for public use, which may be at any time during the contract base year and option 4 additional years. The contractor shall install wireless and landline commercial internet services. The landline commercial internet services will have a static IP. The wireless commercial internet services will include the wireless access points and a minimum of 12 months support service to include training of the new installation.

The contractor will provide dedicated fiber optic internet access with a minimum speed of 500Mbps. Additionally, the contractor shall provide drawings/illustrations, specifications, product details, manuals, labor, tools, equipment, supplies, transportation, materials and supervision necessary to accomplish this project. The Contractor will provide installation, specifications, and illustrations of layout and products to contract administrator within 5 calendar days after contract award. Air Force libraries are identified as Core mission and classified as Category A (100% APF). The libraries are required to deliver specific DoD Library Core Standards (DoDLS) which are reported on AF Common Output Level Standards (AFCOLS) annually. Per DAFI 34-101, DoDI 1015.10 and DoDLS, access to online library catalogs & resources, WiFi access and commercial network hardwired computers should be provided to patrons whenever possible.

1.1.1. COMMERCIAL INTERNET BLDG 598: The Contractor shall engineer, install, furnish and test commercial internet services in building 598, JBSA Randolph Library. The Contractor will provide a proposed project schedule reflecting a timeline to complete all activities needed to provide the internet services which will be fully operational NLT 60 days after contract award date. In this facility, the government will provide the circuit path from the Base Commercial Demarc location.

a) 500Mbps Circuit minimum

b) In this facility, the government will provide the circuit path from the Base

Commercial Demarc, Bldg 379 to Bldg 598. Contractor shall ensure all Government

Draf t provided PCs are fully operational with commercial internet service. The services will be operational NLT 60 days after the contract is awarded.

Specifications Standard Wireless Standard 802.11ac Access Point or higher Dual Frequency Access Points both 2.4 and 5 GHz bands

Upload 500Mbps minimum Download 500Mbps minimum

Hard Data Lines 36

c) The facility will require both landline and wireless access coverage for the area depicted on the layout in Appendix A, Layout #1.

d) Additional WIFI internet coverage will be required for 3500 square feet of additional library space currently being renovated, hereto known as the “library expansion”. At the time it becomes ready for public use, a minimum of 3 additional WIFI access points, as well as any accompanying routers, equipment, or materials needed to install WIFI internet, will be installed in the library expansion. More than 3 WIFI access points may be required dependent on heat mapping and signal strength throughout the 3500 square feet of additional building space. The contractor will determine the signal strength, and will install additional WIFI access points that will be needed.

e) The time frame for the additional internet coverage needed for the library expansion will depend on the speed with which the building is renovated, and may occur at any time within the contract period (base year and/or any of the additional optional years).

f) Once the library expansion is ready to be opened to the public, the contractor will at that time be required to install any hardware, including hardline drops, equipment, routers, WIFI access points, and any additional equipment needed, to provide internet to the building expansion as well as the main library. Contractor shall ensure all connections are fully operational with commercial internet service is accessible to fulfill this contract. The services will be operational NLT 60 days after the contract is awarded.

g) The Wireless access coverage for the area depicted is in Appendix A, Layout #2

1.1.2. SITE VISIT: Site visit will be held at JBSA Randolph Library located at 5th Street East, JBSA Randolph, TX 78150, Building 598.

1.1.3. PROJECT MANAGEMENT. The Government’s Point of Contact (POC), Diana Lisenbee (or an alternate) will be available during the performance of work to coordinate the placement of all items. Contractor shall provide and designate a responsible employee (the supervisor) to supervise work and to coordinate with the Government’s POC throughout all phases of work to be performed. The Contractor’s supervisor shall be on site during the time any work is being done by the Contractor’s employees.

1.1.4. INSTALLATION: Communication infrastructure designs and installation of all hardware, software and infrastructure will follow: American National Standards Institute (ANSI)

/Electronic Industry Alliance (EIA) /Telecommunications Industry Association (TIA) guidelines.

All communications “Installation Practices” will conform to the Unified Facilities Criteria (UFC), and BICSI Information Transport Systems Installation Methods Manual (ITSIMM). The vendor will not disturb NIPR Net systems. Only the commercial internet services are being serviced on this project. The building has easy access to an attic area for installation of cabling and access points. The 502 CS will conduct a quality assurance inspection, with the contactor, throughout the installation and prior to final acceptance.

1.1.5. MAINTENANCE: At a minimum, the contractor shall: Monitor on-premise equipment, connectivity, signal quality, and capacity 24/7/365 and notify the government within 4 hours during normal duty hours if there is a degradation of services being provided; Provide the Government web-based access to a dashboard monitoring capability if available; Provide the Government at a minimum a 2-week notice of maintenance actions that could impact the end-users; Dispatch maintenance personnel to repair on-premise breaks within 1 work day; Provide a customer support phone number for service related issues.

1.1.6. USER SUPPORT: The Contractor shall provide support for installation and connectivity service for the hardwired and wireless points for the duration of the contract. The contractor will provide helpdesk support to include remote troubleshooting during normal work hours and capability for content filtering/security controls.

1.1.7. COMMERCIAL INTERNET SERVICE: The Contractor shall provide commercial internet service at 500Mbps. Service should be available 24 hours a day, 7 days a week and be reliable.

1.1.8. STORAGE OF PRODUCTS DURING TEAR DOWN AND INSTALLATION:

This is an occupied building. Materials shall be stored on site in such a manner that the continuing working operation is not impaired. Aisles must remain open and marked in compliance with OSHA29 CFR1910.22(a)1 and OSHA29 CFR1910.22(b)2.

1.1.9. ACCESSORIES AND INCIDENTALS: Contractor shall provide all incidentals necessary and all incidental hardware shall be installed in accordance with manufacturer’s recommendations. Adhesives, fasteners, nails, etc. shall be furnished by the Contractor.

1.1.10. PROTECTION: The Contractor shall take precautions to prevent damage to Government property. The Contractor shall repair or replace damaged items or damages incurred by the contractor at no additional cost to the Government.

1.1.11. SITE MAINTENANCE: Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage which Contractor generates is to be removed from the facility and properly disposed of at the end of each work day. This must be completely removed from the base at the completion of the project at the Contractor’s expense.

1.1.12. COMPLETION OF WORK: Upon completion, the Government will conduct an inspection of all services installed. The Contractor shall ensure that work for this project is performed in accordance with the criteria herein, and that all equipment and systems shall be fully operational at the completion of work for this project. The Contractor shall provide communication “As Builts” drawings; location of all data drops, cable management, as well as communication room layout with rack equipment elevation drawing and an accurate heat map of surface coverage. All surfaces and floor surfaces around the work site shall be cleaned.

Illustrations / drawings shall be delivered and accepted by Government POC prior to final payment.

GENERAL INFORMATION

1.2. HOURS FOR INSTALLATION. Monday through Friday, 8AM to 5PM, Saturday 11AM to 4 PM.

1.2.1. HOLIDAYS OBSERVED. JBSA Randolph Library is closed for all federal holidays and the Saturday of the accompanying weekend.

1.2.2. SECURITY REQUIREMENTS. The Department of Defense requires all installations to appropriately proof and vet all contractors and vendors providing service to JBSA Ft. Sam Houston prior to granting access. The Contractor shall request credentials for their employees through the Contracting Officer. The Contractor shall follow all security guidelines provided by the Government Representative during all installation and maintenance actions.

2. ATTACHMENTS:

1) JBSA Randolph Library Layout – Appendix A, Layout 1 and Layout 2

Children’s Room

Foyer

Library Porch

Librarian’s Office

Assistant’s Office

Programmer’s Office

Library Technician

Offices

HVAC

COMM

ROOM

R ec yc lin g

Men’s Room

Ladies Room

S ta ff K it ch en S ta ff

R es tr o o m

C ir cu la ti o n D es k Adult Nonfiction

Kits

Adult New Fiction

Storage Shed

Young Adult

Fiction

Adult Manga/Graphic Novel

Adult Fiction

DVD & Video Games

Computer Lab Library Storage

Study Room

Study Room

Study Room

Study Room

Conference Room

Closet

A tt ic A tt ic

Appendix A, Layout 1: Current Library Floor Plan

KEY

Current WIFI Access Points

Current Hardline Internet

M en

’s R o o m

La d ie s

R o o m

C lo se t

Front Porch

Room

Room

Room

Room

Room 5 Room

Room

Room

Room

Great Room

A tt ic A tt ic

Library Expansion Wireless Access Nodes Needed

Children’s Room

Foyer

Library Porch

Librarian’s Office

Assistant’s Office

Programmer’s Office

Library Technician

Offices

HVAC

COMM

ROOM

R ec yc lin g

Men’s Room

Ladies Room

S ta ff K it ch en S ta ff

R es tr o o m

C ir cu la ti o n D es k Adult Nonfiction

Kits

Adult New Fiction

Storage Shed

Young Adult

Fiction

Adult Manga/Graphic Novel

Adult Fiction

DVD & Video Games

Computer Lab Library Storage

Study Room

Study Room

Study Room

Study Room

Conference Room

Closet

A tt ic A tt ic

Appendix A, Layout 2: Library Expansion Floor Plan