Attachment (1) Performance Work Statement PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Naval Support Activity (NSA) Souda Bay, Crete, Greece

Naval Computer and Telecommunications Station Detachment (NCTAMS LANT DET) Souda Bay, Crete, Greece

INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ)

MOBILE TELECOMMUNICATIONS SERVICES

PERFORMANCE WORK STATEMENT

1.0. INTRODUCTION. The Navy Computer Telecommunication Area Master Station, Atlantic Detachment (NCTAMS LANT DET), Souda Bay, Crete, Greece is responsible for providing complete wireless services for Naval and tenant commands at Naval Support Activity (NSA) Souda Bay.

1.1. Overview. This PWS specifies the requirement to provide commercial mobile telecommunications services for Naval and tenant commands at NSA Souda Bay in accordance with common practices and standards provided to other commercial/defense entities in Greece.

1.2. Place of Performance. Services under this procurement cover national usage within the country of Greece, international long distance usage while in the country of Greece and usage while traveling internationally.

1.3. Period of Performance. The Period of Performance will consist of a Base Year (01 May 2023- 30 April 2024), followed by four Option Years to run concurrently.

1.4. IDIQ Minimum Funding. The minimum required funding to satisfy the Contract Year will be set at

$5000.00 USD.

2.0. OBJECTIVE. The objective is to provide wireless telecommunications services to the end users of tenant commands under the Area of Responsibility (AOR) of NCTAMS LANT DET and NSA Souda Bay, Crete, Greece for official business use. The scope only includes services and does not include the purchase or lease of any equipment. The contractor shall provide mobile cellular services, mobile data services, and signaling repeaters equipment and the Government will be using the Bring Your Own Government Device (BYOGD) concept. The services shall be secure, fast, safe, dependable, stable, and reliable, and include voice, messaging, and data telecommunications to be utilized by the Government to enable real time communication. Services shall cover usage domestically in Greece, roaming within the European Union to include the United Kingdom (UK), and while travelling internationally for personnel stationed within NCTAMS LANT DET Souda Bay and NSA Souda Bay AORs. Users must be able to use wireless telecommunications services in both NSA Souda Bay and station locations as well as AOR Naval Activity Stations (NSA), Naval Stations (NS), Naval Support Facilities (NSF), and AOR affiliated locations.

2.1. The station locations of NCTAMS LANT DET Souda Bay include: Naval Support Activity (NSA) Souda Bay, Marathi Pier and areas surrounding the Chania, Crete, Greece location. Estimated 460 SIM users.

2.2. This contract shall provide all management, supervision, labor, materials, supplies, and equipment, and shall plan, schedule, coordinate and assure effective performance of all telecommunications services described herein.

3.0. POLICIES. DOD and DON Policy regarding contracting of wireless services may change throughout the life of the contract. The contractor services will always be in accordance with the DoD IA related guidance/instructions and all applicable Security Technical Implementation Guides (STIGs).

These policy changes may affect this contract and therefore may require future modifications to remain in compliance with DOD and DON policies. Modifications due to policy changes will be conducted pursuant to FAR clause 52.212-4.

4.0. DEFINITIONS

National Service Area – Defined as the country of Greece.

Roaming – Defined as the ability of a Global System for Mobile (GSM) telephone user to use inbound/outbound voice calls, inbound/outbound data, inbound/outbound SMS, and access Voicemail services when traveling outside the contract National service area.

Roaming Area – Defined as any area outside of the country Greece.

Suspension – Defined as the ability to temporarily suspend all cellular service to a user(s) Subscriber Identity Module (SIM). Suspended SIMs keep their existing phone number association and may be unsuspended without a change in equipment.

Termination – Defined as the ability to permanently terminate all cellular service to a user(s) SIM. Terminated SIMs may not be used again, though the phone number is maintained on the contract to be reissued to a new inactivated SIM.

Cancellation – Defined as the ability to permanently remove a SIM CLIN service from the contract.

5.0. TECHNICAL REQUIREMENTS. This Performance Work Statement (PWS) defines the requirement to provide world-wide mobile telecommunications services to mission and reimbursable users as further defined below. The Contractor shall provide Long-Term Evolution/Global System for Mobile (LTE/GSM) cellular telephone service and Subscriber Identity Module (SIM) cards (see Annex table). Additional services and devices within the scope of this contract may be added over the life of the contract via contract modification

5.1. Mobile Devices. The contract does not provide mobile devices to its users based on the concept Bring Your Own Government Device (BYOGD). Mobile devices include cellular phones, smartphone devices (e.g.

IPhones, tablets and data air cards).

5.1.1. The U.S. Government will provide all user cellular devices and the contractor shall support at a minimum GSM frequency bands 850/900/1800/1900 MHz for voice, SMS, voicemail, and data services.

5.2. SIM Cards. The contractor shall provide the latest technology cellular phone GSM SIM cards for single-SIM basic phones, single-SIM Smartphones/iPhones, single-SIM for data air cards and eSIM support (if required). SIM cards for plans that include data shall be capable of providing the fastest data speeds available. No Data cap below 4G speed will be implemented.

5.2.1. An on-hand inventory of 50 SIM Cards shall be provided, at no cost, as spares in case of emergency activations or replacements. The 50 SIM Cards shall be delivered with the first issued task orders to NCTAMS LANT DET Souda Bay Base Communications Office. Additional SIM cards will be requested as needed.

5.2.2. The contractor shall provide replacement of spare SIM cards upon request of the Government at no additional cost, within five (5) working days from the request.

5.2.3. . In the event that supported GSM/GPRS/EDGEUMTS/3GPP/4GPP/5GPP HSDPA/HSPA+/OFDM/LTE etc. frequency bands or SIM card technology is identified by the contractor as end of life, the contractor shall provide the Government with at least a six (6) months’ notice to procure new devices and solutions supporting the contractor’s new technology standards. During this (6) months transition period the contractor shall avoid service interruptions on all lines of service under this contract.

5.2.3.1 The Contractor shall provide, deliver, and support at a minimum Micro (3FF) and Nano (4FF) SIM chip technology form factors at no additional cost.

5.2.4. The Contractor shall not charge separate or additional charges to the U.S. Government for delivery, activation, termination, suspension, or cancellation on SIM card lines of service provided under this contract.

5.3. Phone Numbers. Phone numbers shall be portable and able to be reused in the event a SIM card requires replacement. All assigned phone numbers and ported phone numbers shall remain assigned for the life of this contract and new numbers shall be assigned within one (1) working day of a request.

5.3.1. Termination, Suspension and Cancellation of individual lines may be performed at any time during performance by written request of the Contracting Officer Representative (COR). The contractor shall immediately terminate, suspend or cancel the requested line on the requested date provided. Any suspended/terminated line may be reactivated upon verbal or written request of the COR.

5.3.1.1. A line that has been suspended may be reactivated at any time within the same month or at the start of the next monthly cycle, the Contractor is not required to prorate the monthly service unit price.

5.3.1.2. Emergency Contact Services shall remain active at all times for all users.

5.3.2. The phone number assignments issued under this contract shall be available to be ported to another carrier for any follow-on contract

5.4. Cellular Coverage and Signal Strength.

5.4.1. Cellular Coverage: The Contractor shall provide 100% cellular coverage for NSA Souda Bay, Marathi Pier, NATO Missile Firing Installation (NAMFI) and the immediate local area to include the cities of Chania and the Akrotiri peninsula.

5.4.1.1. Cellular coverage includes voice, text and data.

5.4.2. Signal Strength: The GSM signal strength in the specified areas shall be at least -75DBm.

5.5. Service and Infrastructure Requirements. The Contractor’s infrastructure shall guarantee the continuity of the current service and the performance to the standards detailed in this PWS (Meaning that the infrastructure must be present either on base or in the vicinity before the award of contract). In addition, the Contractor shall provide any necessary labor, parts/materials, test equipment, tools, supervision and all other components necessary to correct, improve or upgrade service level in any Navy base at no cost to the Government.

5.5.1. The contractor will provide necessary infrastructure to support the services required in this PWS, including, but not limited to, the installation of repeaters (to include supporting towers) on the U.S. Government installation to correct, improve or upgrade the minimum signal strength (4G download 75/100 Mbps and upload 50/75 Mbps) and coverage (80%) required in this PWS.

5.5.2. The contractor is responsible to obtain all necessary licenses, government authorizations, professional certifications and insurance to include personnel and vehicles to carry out the requirements of this PWS.

5.6. Bundle plans. Utilizing the most current commercial network technology and peripherals in the industry, the Contractor shall provide voice, data, short message service/silent messaging service (SMS), and roaming capabilities to end-users’ mobile phones (utilizing Android, and iOS operating systems) through the monthly plans listed in Table 1 – Plans and Prices. The plans shall include individual bundled plans. The Contractor shall automatically turn off an end-user’s services when the plan’s limit is reached. The contractor shall alert the Base Communications Office (BCO) and the Contracting Officer’s Representative (COR) through email and the end-user through SMS at least one day prior to the end-user’s exhaustion of their plan’s limits for their usage awareness.

Email and SMS notifications shall be in English.

5.6.1 The Contractor shall provide the users the following no-fee automated notification via SMS to all Tier I, Tier II and Tier III users. This notification shall be a notification only, and not restrict users from accessing services on their devices. Notifications shall; be received at 50% of monthly allotment and 80% of monthly allotment. SMS notifications shall be in English.

5.6.2. The bundles are structured to follow the European Union’s (EU) changing rules for wireless providers with regards to Roaming Tariffs. The unit prices shall be fixed price for the performance period listed on each ELIN schedule. The Contractor shall price the plans taking into consideration the EU’s requirement to cap roaming tariffs and the elimination of roaming charges within the EU in accordance with governing European legislation.

5.7. Crete, Greece Signal Coverage. End-users shall have minimum of 90% adequate coverage and signal strength ready available, indoors and outdoors, at each location listed under the NSA Souda Bay station locations. Updated coverage maps shall be provided to the COR upon request. When coverage problems occur (in-building limitations, weather impact, terrain, foliage, etc.), limiting the minimum signal strength required by this PWS, the Contractor shall support limited or loss of service verification requests and verify signal strengths and coverage at the COR’s request. The Contractor shall coordinate with the BCO if equipment (antennae, repeaters, etc.) is required to be installed, at no cost to the Government, in any Navy base to correct or increase signal strength.

5.7.1. International and Roaming. Signal coverage outside Greece for Tier II and Tier III users shall be available in countries listed in Table 2 – Countries with Roaming Signal Coverage.

5.8. Service Plans Domestic and Roaming. All services described in this PWS shall be priced in the ELIN’s sheet. Each task order issued will assign a specific ELIN to each phone number it is associated with. All services shall be activated within 24 hours of the activation date in the task order. Activation date is the first date of the task order period of performance for the respective service line item.

5.8.1. Voice, SMS, and Data Plans. The contractor shall provide fixed monthly rates for each of the plans offered.

When the user has met the maximum plan allowance the service shall be disabled until the following month or the phone plan is modified to another plan. The Government shall not incur overage charges. In-Network Data services shall be provided at the minimum speed of 4G. All data plans, shall be allowed to tether at no additional costs.

Voice, SMS, and data Plans shall be available for domestic/national, international, European and worldwide roaming.

5.8.1.1. All inbound voice calls received from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at a no-fee rate.

5.8.1.2. All inbound SMS from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at no-fee rate.

5.8.1.3. Emergency Contact Services shall remain active at all times for all users.

5.9. Roaming. Roaming refers to the mobile phone being used outside the range of its home network and connects to another available cell network.

5.9.1. International Roaming. International roaming is defined as the ability for a customer to automatically make and receive voice calls, send and receive data, or access other mobile services when travelling outside the geographical coverage area of its home network by means of using the infrastructure of a “visited” network. The contractor shall only charge for international roaming when voice, SMS, or data are used within the roaming zones.

International roaming data shall be disabled when the allotted data has been consumed.

5.9.2. European (EU) Roaming. Based on the "roaming" or "roam like at home", all calls (to mobile and fixed phones), SMS, and data services are charged at domestic rates, i.e. the same price as calls, texts and data within the users’ home country, when travelling in the EU. The rules applies to all the EU countries, including the UK.

5.9.3. Worldwide Roaming. Worldwide roaming is an extra-EU roaming (e.g. USA) and is required for a select number of plans. Worldwide roaming coverage, will be included on task orders when users are anticipated to travel into the contractor-defined roaming zones. The contractor shall only charge for roaming services when voice, SMS or data are used within the roaming zones. Worldwide roaming data shall be disabled when the allotted data has been consumed. Worldwide Roaming fees shall be provided via zoned tariff schedules.

5.9.4. The contractor shall provide users a no-fee notification via SMS, in English, when the user reaches a certain percentage of monthly usage, (example: fifty percent (50%) and eighty percent (80%) of monthly allowed usage).

The contractor shall specify the percentage at which notifications will be provided. The resulting contract will include the notification thresholds.

5.9.5. Data Only. The contractor shall provide fixed monthly rates for the “data only” plans. The data only plans are to provide data services to phones, mobile tablets, and air cards. These data plans may be added to any other plans within this contract to provide additional data when required. When the user has met the maximum plan allowance the service shall be disabled until the following month. The Government shall not incur overage charges. Domestic Greece and EU Roaming Data services shall be provided at the minimum speed of 4G. Worldwide Data shall be at the best available speed for the particular location. All data plans, shall be allowed to tether at no additional cost.

6.0. ACCOUNT MANAGEMENT. The contractor shall provide an Account Manager and other representatives as necessary to manage the Government accounts and interface with designated Government personnel regarding details, requests, and issue resolution associated with the performance of the requirement. The contractor will provide an organizational chart, updated as necessary throughout contract performance, showing the contractor’s main points of contact and indicate their respective responsibilities.

6.1. The contractor shall review the traffic detection procedures and cross verification of invoices with the Government BCO and the procedures shall be consistent with already established procedures for billing, invoices verification and other services of a similar nature. Before insertion into Wide Area Work Flow (WAWF), the Government shall be provided with draft invoice and any potential corrections shall happen on the basis of written communications between NCTAMS LANT DET Souda Bay BCO administration and service provider administrative branch for billing and invoicing. The contractor shall provide all the necessary elements in electronic form to bill each SIM card at task order level.

6.1.1. The Contractor shall provide separate monthly pricing for the Telecommunication Tax Fee. The Telecommunication Tax fee shall be calculated before the value added tax.

6.1.2. Invoices shall be submitted electronically no later than 30 days after the close of the billing period to (WAWF): The WAWF system provides the method to electronically process vendor payment requests and receiving reports, as authorized by Defense Federal Acquisition Regulation Supplement (DFARS) 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports. Contractor shall only invoice for actual monthly usage as the contract will include a not to exceed amount.

6.2. Contract Phase-In/Phase-Out. The essential building block for the Contractor’s Phase-In/Phase-Out Transition Plan is to establish open lines of communication among NCTAMS LANT DET Souda Bay, the incumbent service provider and the incoming Contractor. During Phase-In, the Contractor shall ensure that services are running at 100% operational efficiency and there is no interruption in services during the transition between the incumbent service provider and the Contractor. During Phase-Out, the Contractor shall ensure that services are running at 100% operational efficiency and there is no interruption in services during the transition between the Contractor and the new service provider. The Phase-In/Phase-Out periods should not exceed 30 days prior to the contract start/end dates.

6.2.1. The contractor shall provide a plan to migrate end-users to its services and platforms and will execute the plan accordingly, in accordance with the proposed schedule mutually agreed with the government representatives (Contracting Officer and COR’s).

6.3. The contractor will be responsible for training to the BCO and Telecommunications Control Officer (TCO) on the usage of the Web Portal after the contract award date and at least 10 days before the contract starts.

6.4. Help Desk Services/Support. The contractor shall provide English speaking help desk services, dedicated to US Navy customers, available on a 24 (twenty four) hours per day, 7 (seven) days per week (24/7) basis, 365 days a year. The contractor shall provide a telephone number and email address that is manned by live personnel for Government personnel to contact for Help Desk services. Help Desk services shall include all services offered to commercial customers and at minimum include the following:

Help Desk Service Function and Description Matrix Function Description

Activation/Suspension/Deactivation Request for new activation of SIM cards and suspension or deactivation of existing SIM cards.

Device Configuration Issues Resolution of problems the user cannot solve in configuring the device

Fault Reporting/Escalation Receive, log, manage, and close network faults

Specific User Fault Escalation Receive, log, manage and close issues related to a specific user fault escalation.

Lost/Stolen Devices Process of deactivating SIM card and replacing SIM card

SIM Ordering Receive, log, manage and close issue related to SIM order

Billing Inquiries Receive, log, manage and close issues related to a billing inquiry

Change Orders Change information about existing SIM cards and related services

General Inquiries Receive, log, manage and close issue related to a general inquiry

Line Class of Service Change Request modify a user calling area capability

6.4.1.. Help Desk actions shall not modify the terms of this contract or have an effect on its price. Any actions requested and accepted by the Help Desk shall be the responsibility of the contractor. The Help Desk contractor shall coordinate changes only from designated BCO personnel designated by the COR.

6.5. Service Request Response Time:

Service Request

Maximum Allowable Response Time (Hours)

“Line class of service change/activation/termination after task order modification”

New/replacement SIM chip delivery 24

Lost or stolen SIM card deactivation 1 Line Suspension/Reactivation 1 SIM recut 24

6.5.1. The contractor shall not charge separate or add additional charges to the U.S. Government for delivery, activation, termination, or suspension on SIM card lines of service provided under this contract.

6.5.2. Termination or Suspension of individual lines may be performed at any time by written or electronic (email) request of the Government (COR/Contracting Officer). The contractor shall immediately terminate (permanently discontinue service) or suspend (temporarily discontinue service) the requested line on the date provided in the Government’s request. Suspended lines may be reactivated, upon written request by the COR/Contracting Officer.

Any written request to permanently discontinue the service will be followed by a Task Order modification.

6.5.3. An individual line that has been temporarily suspended may be reactivated at any time within the same month or at the start of the next monthly cycle, provided that the bundle has not reached its monthly limit. If an individual line is required to be reactivated during the month that line will be billed for the entire month.

6.6. Web Online Portal Access. The Contractor shall provide and maintain English language access to the Contractors online portal. Portal access shall include access to PDF downloadable detailed monthly usage reports and provide capability to filter detailed reports by at least cost center, phone number, user name, usage, and costs for automated review. In addition, all the information shall be provided via a monthly submission by the National Service Manager to COR. Portal access will be provided to BCO, COR, and TCOs. TCOs shall have “read only “access to usage data of end-users pertaining to their respective task orders. The COR will provide the contractor with a list of TCOs for allotted access rights. The COR and BCO shall have administrative privileges to access usage data of all end-users. The website shall provide each end-user’s usage, downloadable in Microsoft Excel or Adobe Acrobat Document format, and filterable by task order, phone number, usage type, usage cost, and usage duration. At a minimum the online portal shall provide:

Required Online Portal Information Specifics

Cost Center/Task Order Number Determined by U.S. Government

Phone Number Determined by Contractor

User Name Determined by U.S. Government

Monthly Call Information To/From/Network Status (in-network or Roaming)/Duration/Date/Cost

Monthly SMS Information To/From/Network Status (in-network or

Monthly Data Information To/From/Network Status (in-network or

Real-Time Domestic and International Information

Usage of Voice, Text, and Data

Location of Phone When and where was the user when services were used

Traffic per task order/command See all the traffic of each number on each task order

Sorting feature Identify maximum and minimum use for all services

6.6.1. The contractor shall provide the capability to assign and maintain users by Cost Centers and user names via the online portal. Once Cost Centers have been assigned, the U.S. Government (BCO and COR) will obtain the account passwords from the contractor.

6.6.2. The contractor shall alert the BCO and the COR through email and the end-users through SMS prior to the end-users reaching their plan’s limits for their usage awareness. Email and SMS notifications shall be in English. In addition, the end-users are not authorized to re-enable services; only the BCO, the COR and/or the Contracting Officer (KO) may request in writing to the contractor to re-enable services. If the restoral implies obligation of additional funds, the COR will request the KO to award a task order modification. When a bundle reaches its monthly limit (monthly plan allotment), the contractor shall disable any or all services that may incur any additional charges; the disabled services will be restored only on the first day of the next month.

7.0. DELIVERY.

7.1. Warranty. The Contractor shall provide Standard Commercial warranty.

7.2. Documentation. All documentation must be presented in English language with formats readable with Microsoft Office applications.

7.3. Invoices and Payments. The contractor’s proposals, contract documentation and payments shall be made in Euros.

7.3.1. The Contractor shall submit an original invoice in English language and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include:

• Name and address of the Contractor;

• Invoice date and number;

• Contract number, line item number and the task order number;

• Description, quantity, unit of measure, unit price and extended price of the items delivered;

• Terms of any discount for prompt payment offered;

• Name and address of official to whom payment is to be sent;

• No VAT costs or any other fees and duties from which US Government is exempt.

7.4. Period of Performance. This IDIQ contract will have a base year plus four option years, and the possibility to further extend it for additional six months pursuant to FAR 52.217-8 “Option to Extend Services”. This IDIQ contract will have a five (5) year ordering period, from 01 May 2023 to 30 April 2028.

7.5. Minimum Funding Requirement. This IDIQ contract will have a minimum funding requirement of $5000.00 USD per year.

7.6. Incentives. This PWS does not contain any incentives – positive or negative. Both positive and negative performance will be documented in past performance reports database, Contractor Performance Assessment Reporting System (CPARS), as appropriate and will be taken into consideration for follow-on work.

7.7. Notice Involving Late Delivery/ Problem Notification Report. The Contractor shall notify the COR via a Problem Notification Report (PNR) as soon as it becomes apparent to the Contractor, that a scheduled delivery will be late. The Contractor shall include in the PNR the rationale for late delivery, the expected date for the delivery and the project impact of the late delivery. The COR will review the new schedule and provide guidance to the Contractor. Such notification in no way limits any Government contractual rights or remedies including but not limited to termination.

7.8. Inspections and Acceptance Criteria. Inspection of all work performance, reports and other deliverables under this contract shall be performed by the COR. Additionally, acceptance of all work performance, reports and other deliverables under this contract shall be performed by the COR.

8.0. SPECIAL REQUIREMENTS.

8.1. Base Access/Security. Subject to installation security requirements, the U.S. government shall permit contractor personnel access at all times to perform system troubleshooting, repair and testing. The contractor shall submit at least 14 days in advance to the BCO Director a list of personnel requiring access at each site during the performance of work. The list must be accompanied with documentation required by base security for entry to the base to include:

- Copy of ID card/Drive License

- Current Address

- Court House Penal Certificate two years validity

- Copy of company vehicle registration

- Vehicle year make and model

- Vehicle license Plate number

- Vehicle insurance company name and policy number

- Vehicle insurance expiration date

8.1.1. Base or facility passes and personal vehicle will be issued in accordance to all applicable Government regulations, policies and procedures in force at the time passes are required. No permanent base passes will be issued. The work performed will be UNCLASSIFIED. The spaces where the equipment is located is a restricted space. All contractor personnel will be escorted to perform their duties.

8.2. Government Property and Equipment. The U.S. Government will provide all user cellular devices.

8.3. Safety. The contractor shall consider the safety of personnel during system/subsystem operation and maintenance and for execution of all other aspects of this PWS. The safety of the equipment shall not be compromised, nor shall hazardous conditions be created during equipment malfunction or failure. Adequate grounding, shielding, guards, safety interlocks and warnings in English and Italian languages for the protection of operator/maintenance personnel from electrical and mechanical hazards shall be used in operating and maintaining the equipment. Contractor must provide their firm safety plan within a week after the contract award.

8.4. Employee Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures when visiting or working at Government facilities, including but not limited to fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and prohibitions regarding firearm possession.

9.0. NAVY POINTS OF CONTACT (POC):

NAVSUP FLSC DET Souda Bay Contracting Officer

Magdalena Guerra Phone: +30 28210 21824 E-mail: magdalena.guera@eu.navy.mil

NCTAMS LANT DET Souda Bay Contracting Officer Representative (COR)

Thomas C. Detwiler Phone: +30 28210 21633 Mobile: +30 69404 31353 E-mail: thomas.detwiler@eu.navy.mil

THE COR IS A TECHNICAL LIASON AND IS NOT AN ADMINISTRATIVE CONTRACTING OFFICER

AND DOES NOT HAVE THE AUTHORITY TO DIRECT CONTRACTUAL CHANGES FOR SERVICES

BEYOND THE SCOPE OF THE STATEMENT OF WORK.

TABLE 1

Tier I Bundle Plan (Greece User Service Plan)

• Tier I Bundle Plan Service to include unlimited Voice/SMS/Data to all Greek mobile and landline phones. Tier I User Service will be charged a monthly flat rate. The contractor shall not provide or charge for any services to Basic users outside of the national service area.

• All inbound voice calls received from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at a no-fee rate.

• All inbound SMS from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at no-fee rate.

• In-Network Data services shall be provided at the minimum speed of 4G.

• All data plans, shall be allowed to tether at no additional costs.

• Emergency Contact Services shall remain active at all times for all users.

Tier II Bundle Plan (EU +UK User Service Plan)

• Tier II Bundle Plan Service allotments to include ALL Tier I user services, in addition to a monthly allotted roaming voice/SMS/Data package to be used by each identified User while the user is operating outside of the national service area but within the EU+ UK. Tier II User Service will be charged a monthly flat rate.

• All inbound voice calls received from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at a no-fee rate.

• All inbound SMS from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at no-fee rate.

• In-Network Data services shall be provided at the minimum speed of 4G.

• Tier II Bundle Plan will include 200 minutes talk time to international fixed and mobile.

• Emergency Contact Services shall remain active at all times for all users.

Tier III Bundle Plan (EU+ UK Unlimited Service Plan)

• Tier III Bundle Plan Service allotments to include ALL Tier II user services, in addition to a monthly allotted roaming voice/SMS/Data package to be used by each identified User while the user is operating outside of the national service area but within the EU+ UK. Tier III User Service will be charged a monthly flat rate.

• All inbound voice calls received from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at a no-fee rate.

• All inbound SMS from any mobile or non-mobile phone number, received by a user operating inside the national service area, shall all be unlimited and received at no-fee rate.

• In-Network Data services shall be provided at the minimum speed of 4G.

• Tier III Bundle Plan will include Unlimited talk time to international fixed and mobile.

• Emergency Contact Services shall remain active at all times for all users

International Travel Pass (US)

• Tier III Bundle Plan add on to add unlimited Voice/SMS and 4G Data while traveling in the US.

• International Travel pass will be added to device prior to traveling and charges will be only for the days used.

• In-Network Data services shall be provided at the minimum speed of 4G (wherever possible).

• Emergency Contact Services shall remain active at all times for all users

TABLE 2

REGION COUNTRY

AFRICA Algeria

AFRICA Angola

AFRICA Benin

AFRICA Botswana

AFRICA Burkina Faso

AFRICA Burundi

AFRICA Cameroon

AFRICA Cape Verde

AFRICA Centrafical Republic

AFRICA Ciad

AFRICA Comoros

AFRICA Congo (Republic)

AFRICA Congo (Democratic Republic)

AFRICA Djibouti, Republic of

AFRICA Egypt

AFRICA Equatorial Guinea

AFRICA Eritrea

AFRICA Ethiopia

AFRICA Gabon, Republic of

AFRICA Gambia

AFRICA Ghana

AFRICA Guinea

AFRICA Guinea Bissau

AFRICA Ivory Coast

AFRICA Kenya

AFRICA Lesotho

AFRICA Liberia

AFRICA Libya

AFRICA Madagascar

AFRICA Malawi

AFRICA Mali

AFRICA Mauritania

AFRICA Mauritius

AFRICA Mayotte

AFRICA Morocco

AFRICA Mozambique

AFRICA Namibia

AFRICA Niger

AFRICA Nigeria

AFRICA Reunion (La)

AFRICA Rwanda, Republic of

AFRICA Saint Helena, Ascension & Tristan da Cunha

AFRICA Sao Tomé and Principe

AFRICA Senegal

AFRICA Seychelles

AFRICA Sierra Leone

AFRICA South Africa

AFRICA South Sudan

AFRICA Sudan

AFRICA Swaziland

AFRICA Tanzania

AFRICA Togo

AFRICA Tunisia

AFRICA Uganda

AFRICA Zambia

AFRICA Zimbabwe

ASIA & MIDDLE EAST Afghanistan

ASIA & MIDDLE EAST Armenia, Republic of

ASIA & MIDDLE EAST Azerbaijan, Republic of

ASIA & MIDDLE EAST Bahrain

ASIA & MIDDLE EAST Bahrain

ASIA & MIDDLE EAST Bangladesh

ASIA & MIDDLE EAST Bhutan

ASIA & MIDDLE EAST Brunei Darussalam

ASIA & MIDDLE EAST Cambodia, Kingdom of

ASIA & MIDDLE EAST China, Peoples Republic of

ASIA & MIDDLE EAST East Timor

ASIA & MIDDLE EAST Georgia

ASIA & MIDDLE EAST Hong Kong

ASIA & MIDDLE EAST India

ASIA & MIDDLE EAST Indonesia

ASIA & MIDDLE EAST Iran

ASIA & MIDDLE EAST Iraq

ASIA & MIDDLE EAST Israel

ASIA & MIDDLE EAST Japan

ASIA & MIDDLE EAST Jordan

ASIA & MIDDLE EAST Kazakhstan

ASIA & MIDDLE EAST Kuwait

ASIA & MIDDLE EAST Kyrgyz Republic

ASIA & MIDDLE EAST Laos

ASIA & MIDDLE EAST Lebanon

ASIA & MIDDLE EAST Macau

ASIA & MIDDLE EAST Malaysia

ASIA & MIDDLE EAST Maldives

ASIA & MIDDLE EAST Mongolia

ASIA & MIDDLE EAST Myanmar

ASIA & MIDDLE EAST Nepal

ASIA & MIDDLE EAST Oman, Sultanate of

ASIA & MIDDLE EAST Pakistan

ASIA & MIDDLE EAST Palestinian Authority

ASIA & MIDDLE EAST Philippines

ASIA & MIDDLE EAST Qatar

ASIA & MIDDLE EAST Saudi Arabia

ASIA & MIDDLE EAST Singapore

ASIA & MIDDLE EAST South Korea

ASIA & MIDDLE EAST Sri Lanka

ASIA & MIDDLE EAST Syria

ASIA & MIDDLE EAST Taiwan

ASIA & MIDDLE EAST Tajikistan

ASIA & MIDDLE EAST Thailand

ASIA & MIDDLE EAST Turkmenistan

ASIA & MIDDLE EAST United Arab Emirates

ASIA & MIDDLE EAST Uzbekistan

ASIA & MIDDLE EAST Vietnam

ASIA & MIDDLE EAST Yemen

CENTRAL & LATIN

AMERICA Anguilla

CENTRAL & LATIN

AMERICA Antigua & Barbuda

CENTRAL & LATIN

AMERICA Argentina

CENTRAL & LATIN

AMERICA Aruba

CENTRAL & LATIN

AMERICA Bahamas

CENTRAL & LATIN

AMERICA Barbados

CENTRAL & LATIN

AMERICA Belize

CENTRAL & LATIN

AMERICA Bermuda

CENTRAL & LATIN

AMERICA Bolivia

CENTRAL & LATIN

AMERICA Brazil

CENTRAL & LATIN

AMERICA British Virgin Islands

AMERICA Cayman Islands

CENTRAL & LATIN

AMERICA Chile

CENTRAL & LATIN

AMERICA Colombia

CENTRAL & LATIN

AMERICA Costa Rica

CENTRAL & LATIN

AMERICA Cuba

CENTRAL & LATIN

AMERICA Dominica

CENTRAL & LATIN

AMERICA Dominican Republic

CENTRAL & LATIN

AMERICA Ecuador

CENTRAL & LATIN

AMERICA El Salvador

CENTRAL & LATIN

AMERICA Falkland Islands MALVINAS

CENTRAL & LATIN

AMERICA

French Guiana (French West Indies)

CENTRAL & LATIN

AMERICA Grenada

CENTRAL & LATIN

AMERICA

Guadeloupe (French West Indies)

CENTRAL & LATIN

AMERICA Guatemala

CENTRAL & LATIN

AMERICA Guyana

CENTRAL & LATIN

AMERICA Haiti

CENTRAL & LATIN

AMERICA Honduras

CENTRAL & LATIN

AMERICA Jamaica

CENTRAL & LATIN

AMERICA

Martinique( French West Indies)

CENTRAL & LATIN

AMERICA Mexico

CENTRAL & LATIN

AMERICA Montserrat

CENTRAL & LATIN

AMERICA Netherlands Antilles

CENTRAL & LATIN

AMERICA Nicaragua

CENTRAL & LATIN

AMERICA Panama, Republic of

AMERICA Paraguay

AMERICA Peru

CENTRAL & LATIN

AMERICA Puertorico

CENTRAL & LATIN

AMERICA St Kitts & Nevis

CENTRAL & LATIN

AMERICA St Lucia

CENTRAL & LATIN

AMERICA St Vincent & The Grenadines

CENTRAL & LATIN

AMERICA

St. Barthelemy (French West Indies)

CENTRAL & LATIN

AMERICA St. Martin (French West Indies)

CENTRAL & LATIN

AMERICA Suriname

CENTRAL & LATIN

AMERICA Trinidad and Tobago

CENTRAL & LATIN

AMERICA Turks & Caicos Islands

CENTRAL & LATIN

AMERICA U.S. Virign Islands

CENTRAL & LATIN

AMERICA Uruguay

CENTRAL & LATIN

AMERICA Venezuela

EUROPE Albania

EUROPE Andorra

EUROPE Austria

EUROPE Belarus, Republic of

EUROPE Belgium

EUROPE Bosnia

EUROPE Bulgaria

EUROPE Croatia

EUROPE Cyprus

EUROPE Czech Republic

EUROPE Denmark

EUROPE Estonia

EUROPE Faroe Islands

EUROPE Finland

EUROPE France

EUROPE Germany

EUROPE Gibraltar

EUROPE Greece

EUROPE Greenland

EUROPE Guernsey

EUROPE Hungary

EUROPE Iceland

EUROPE Ireland

EUROPE Isle of Man

EUROPE Jersey

EUROPE Kosovo

EUROPE Latvia

EUROPE Liechtenstein

EUROPE Lithuania

EUROPE Luxembourg

EUROPE Macedonia, the former Yugoslav Republic of

EUROPE Malta

EUROPE Moldova, Republic of

EUROPE Monaco, Principality on French Riviera

EUROPE Montenegro

EUROPE Netherlands

EUROPE Norway

EUROPE Poland

EUROPE Portugal

EUROPE Romania

EUROPE Russia

EUROPE Serbia

EUROPE Slovakia

EUROPE Slovenia

EUROPE Spain

EUROPE Sweden

EUROPE Switzerland

EUROPE Turkey

EUROPE Ukraine

EUROPE United Kingdom

GSM on flight and maritime International Air Space

GSM on flight and maritime International Water

NORTH AMERICA Canada

NORTH AMERICA U.S.A

OCEANIA Australia

OCEANIA Fiji

OCEANIA French Polynesia

OCEANIA Guam

OCEANIA Kiribati

OCEANIA Nauru

OCEANIA New Caledonia

OCEANIA New Zeeland

OCEANIA Northen Mariana Islands

OCEANIA Papua New Guinea

OCEANIA Samoa

OCEANIA Tonga

Oceania Vanuatu

SATELLITE Satellite