Attachment 1 - Performance Work Statement_FA560621Q2039.pdf

PERFORMANCE WORK STATEMENT

LAUNDRY AND DRY CLEANING SERVICE

July 2021

1. NONPERSONAL SERVICES. The contractor shall provide all labor, tools, material, equipment, supplies, management, supervision, transportation and other items necessary to perform weekly Laundry and Dry-Cleaning Service, including pick-up and delivery of all items to be serviced for 470th ABS, U.S. Clinic Bldg 208 and Dental Clinic Bldg 198, NATO Air Base Geilenkirchen.

1.1 SPECIFIC REQUIREMENTS:

1.1.1 All laundry services shall be performed by a laundry plant, certified by RAL-GZ 992/2 - for Krankenhauswaesche (hospital laundry).

1.1.2.1 In case pick up / delivery dates are on a German Holiday, new dates need to be coordinated with the Quality Assurance personnel in accordance with Clinic needs.

1.1.2.2 In the event listed items require an extended turn-around-time, the contractor must inform Quality Assurance personnel of the same.

1.1.2.2.2 Contaminated linen from the Clinic. Contaminated linen shall be picked up by the contractor along with the regular clinic laundry. All contaminated items shall be placed in color-coded bags (red code = contaminated linen) by the clinic. Transport of Linen: clean and dirty linen from the Clinic shall not be transported simultaneously.

1.1.3 Non-Reimbursable Repairs. All laundry serviced under this contract shall be repaired to include rips, tears open seams, holes (up to five (5) centimeters in length), broken zippers replaced and damages caused by contractor processing. This is accomplished by using thread and materials of the same quality, color, colorfastness and texture as that used in manufacture of the articles. The contractor shall replace all missing buttons of matching color, similar appearance and quality. Such repairs and replacements are performed at no additional cost to the government and called "Non-reimbursable Repairs".

1.1.4 Packaging of Clean Laundry. After all items have met the pertinent cleanliness standards as listed in paragraphs 1.1.2 above, items shall be bundled, folded, placed on hangers, stacked, tied, and/or grouped and wrapped with clear plastic film as stated in Appendix B.

1.1.5 Re-accomplishment of all unsatisfactorily laundered items under this contract shall be cleaned again and returned at no cost to the government. Government personnel shall separate unsatisfactory items from new laundry by placing the items in a bag and completing a separate count sheet that is marked “Re-perform” at the top. The total number of items to be re-performed per each month shall not exceed 5 KG for 470th ABS, Geilenkirchen NATO Air Base; any additional re-performed item/s shall be counted as defect(s) and deduction(s) shall be made from the contractor's invoice, no later than the following month.

1.1.5.1 Heavily Soiled/Stained Linen. The contractor shall re-perform any heavily soiled and/or stained items only one (1) time. Any item(s) not meeting the prescribed Industrial Standard shall be added in a separate bag and identified as such.

1.1.6 Weighing of laundry bags shall be accomplished by contractor and government representative(s) separately.

The contractor shall sign the weight/count of laundry bags by signing the count sheet at the time of the pick-up. The contractor shall receive the signed, original copy of the count sheet; a copy of the same shall be retained by the government representative.

1.1.6.1 The contractor shall record the weight on the delivery ticket and the government representative shall verify this amount at the time of delivery. A copy of the count sheet/delivery ticket and the digital computerized weight ticket prepared in the contractor’s plant shall be provided to the quality assurance personnel each time of delivery.

The contractor shall be responsible for the correct weight processed.

1.1.6.2 The contractor shall annotate the “Total Monthly Weight” processed on the last count sheet for each performance month. Variance(s) in weight between the “Government’s and Contractor’s Total Monthly Weight” shall not exceed thirty (30) kilogram. Should there be a disparity discovered (weight difference exceeding the aforementioned thirty (30) Kilogram), a meeting shall be called not later than the third (3rd) duty day between the Government and the Contractor for resolution.

1.1.6.3 The contractor shall record the weight of laundered items returned on the count sheet/ delivery ticket. The contractor and quality assurance personnel shall verify the weight at the time of delivery by signing the count sheet.

The contractor shall receive the signed, original of the count sheet and quality assurance personnel shall retain a copy of the same.

1.1.6.4 Any discrepancy(cies) regarding differences between the government’s and contractor’s weight shall be discussed for resolution on the last duty day of the current performance month or the first duty day of the following performance month.

1.1.7 The contractor shall ensure the correct items and quantities are returned to the location they were picked up on the next scheduled pick-up/drop-off date.

1.1.8 The contractor shall perform all clerical and bookkeeping functions as to provide accountability for billing and inventories.

2. SERVICES SUMMARY(IES)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Paragraph Performance Threshold

Pick-up/delivery of laundry items on the designated days and times

Appendix A, Delivery Schedule

No more than two (2) late pick-up/deliveries per month

All items meet RAL-GZ 992/2 Standard; or stated Standard of any other respective Hospital Laundry.

Paragraph 1.1.1 and Appendix B

98% of all serviced items meet RAL-GZ-992-2 Standard or stated Standard of any other respective Hospital Laundry Processing Certificate.

Packaging of Items as required in this PWS.

Paragraph 1.1.5 and Appendix B

100% of all serviced items meet the stated mode of packaging.

Correct quantities (kg) returned to the Clinic and Hospital

Paragraph 1.1.7 98% of quantity delivered (Up to thirty (30) kg variance considered between Government and Contractor Weight of Laundry)

Furnish Laundry Carts Paragraph 3.2 100% sufficient number of carts available at each location.

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3. PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED ITEMS: None

3.2 CONTRACTOR FURNISHED ITEMS: Linen carts and bags in sufficient quantities at each location.

4. GENERAL INFORMATION

4.1 Quality Control. The contractor shall develop and maintain a quality program to ensure Laundry & Dry-cleaning Service is performed in accordance with commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures, addressing the areas identified in paragraph 2, Service Delivery Summary.

4.2. Quality Assurance. The government will evaluate the contractor’s performance by conducting inspections at each delivery, the Customer Complaint system and the contractor's quality control program.

4.3 Hours of Operation. Pick-up and delivery days of items will be accomplished as listed in Appendix B, except on recognized German holidays.

4.3.1 Delays may be expected occasionally during Wing exercises, deployments and contingencies. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional compensation for such delays.

4.3.2. German Holidays (All German holidays are "NON- SERVICE DAYS"):

New Year’s Day for 470th ABS, Geilenkirchen NATO Air Base Carnival Monday Good Friday Easter Monday Labor Day Ascension Day Whit Monday Corpus Christi Day Day of Unity All Saints Day Christmas Days (25 and 26 December)

4.4. Security requirements. The contractor shall obtain the following pass and identification items for all personnel employed under this contract who require entrance to 470th ABS, Geilenkirchen NATO Air Base:

- USAFE Form 19, Residency Check

- USAFE Form 79, Request for Base Entry Identification

- German Police Certificate (less than three months old)

- Security Questionnaire for a simple security check driver/s shall wear a badge or uniform that represents the name of the company and the name of the employee.

4.4.1 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

4.4.2 The contractor shall be responsible for safeguarding all government property provided for contractor laundering and/or dry cleaning.

4.5. Contractor Personnel. The designated contract manager and alternate contract manager shall be able to read, write, speak, understand English and shall be able to read routine correspondence, reports and technical material in English, and to grasp the essentials without using a dictionary.

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4.6. Certifications. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all services listed in this Performance Work Statement.

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APPENDIX A

AUTHORIZED USERS AND

DELIVERY SCHEDULES

470th ABS, Geilenkirchen NATO Air Base

FACILITY LOCATION DAYS TIME FRAME

Dental Clinic Bldg. 198 Thursday 0800-1400 hours

U.S. Clinic Bldg. 208 Thursday 0800-1400 hours

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APPENDIX B

ESTIMATED WORKLOAD DATA

470th ABS, Geilenkirchen NATO Air Base

LEGEND OF METHODS:

l = launder (based on product manufacturer’s label of instructions) f = fold w = wrap h = place on hanger d = dry p = press

Item Description Method Monthly Estimate

Clinics:

Blanket, Cotton l, d, f, w 30 Coat, white l, d, p, w 10 Laundry bag l, d, f 12 Staff working uniforms l, d, f, w 450 Clinic & Dental pants & shirts Sheet, white or green l, d, p, f, w 80 Smock, green, purple, blue l, d, f, w 5 Towel, bath l, d, f, w 20 Towel, hand, green l, d, f, w 60 total est. kg 700

NOTE: ITEMS OF DISSIMILAR COLOR SHALL NOT BE BUNDLED.

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APPENDIX A