Attachment 1 - Performance Work Statement.pdf

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Attached to
436 APS Sterilizer Maintenace
Solicitation number
FA449724Q0046
Issued by

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This document is a Performance Work Statement (PWS) for providing preventive and remedial maintenance services for a McKenna Boiler and Mark Costello Autoclave Sterilizer located at Dover Air Force Base, DE.

The contractor shall provide all labor, tools, equipment, materials, parts, and training necessary to perform semi-annual preventive maintenance and on-call remedial maintenance on the specified equipment. The PWS details the scope of work, maintenance frequencies and schedules, procedures for remedial maintenance, service reporting requirements, security and safety protocols, and performance standards the contractor must meet. The related federal contract opportunity seeks these maintenance services under Solicitation Number FA449724Q0046. The Department of the Air Force's Air Mobility Command is the procuring agency.

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PERFORMANCE WORK STATEMENT

FOR

McKENNA BOILER AND MARK COSTELLO AUTOCLAVE STERILIZER

PREVENTIVE AND REMEDIAL

MAINTENANCE SERVICE

436th AERIAL PORT SQUADRON

DOVER AFB, DE

11 March 2024

SECTION ONE: Scope

1. Description of Services: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation, and inspection manuals necessary to perform Preventive Maintenance and Remedial Maintenance on the Fleet Services McKenna Boiler and Mark Costello Autoclave Sterilizer located at building 508 on Dover Air Force Base (DAFB), DE. The contractor must possess current state HVAC license and must be presented during Preventative Maintenance and Remedial Maintenance. Additionally, the contractor shall train users on proper usage and care of the Fleet Services Boiler and Autoclave Sterilizer provided under this contract.

1.1 The Contractor shall be responsible for ensuring all Fleet Services McKenna Boiler and Mark Costello Autoclave Sterilizer services (preventative and remedial), parts, and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein and conform to the OEM specifications.

1.2 Equipment Requiring Service: All equipment requiring this maintenance service is listed within table 1.3.1.3.

Inventory.

1.3 PM Frequency, Schedule, and Inventory.

1.3.1 Preventive Maintenance (PM) is maintenance performed to protect the equipment capability and investment by removing causes of failure, performing routine maintenance, and providing adjustment to compensate for normal wear before failure occurs. This includes:

i. Cleaning coil surfaces; fan impellers and blades; electrical contacts; burner orifices; passages and nozzles; pilot and igniter; cooling tower baffles, basin, sump, and float; chiller, condenser and boiler tubes, etc.

ii. Visual inspection of the unit to ensure there are no loose connections, premature wear, or capacitor leaks.

iii. Lamp test to ensure that all indicator lights are working.

iv. System checks to ensure the unit is functioning properly.

v. Repair of any deficiencies or malfunctions that are detected during inspections.

vi. Hydraulic maintenance

vii. Aligning belt drives; drive couplings; air fins, etc.

viii. Calibrating safety controls; temperature and pressure controls, etc.

ix. Tightening electrical connections; mounting bolts; pipe clamps; refrigerant piping fittings; damper sections, etc.

x. Adjusting belt tension; refrigerant charge; super heat; fan RPM; water chemical feed and feed rate;

burner fuel/air ratios; gas pressure; set point of controls and limits; compressor cylinder unloaders;

damper close off; sump floats, etc.

xi. Lubricating motors; fan and damper bearings; valve stems; damper linkages; fan vane linkages, etc.

xii. Painting for corrosion control, as directed by our scheduling system and on an as needed basis.

1.3.1.1. Frequency. The Contractor shall perform SEMI-ANNUAL PM on all FC covered by this contract IAW the OEM specifications.

1.3.1.2. Schedule. The Contractor shall provide PM within the first three (3) months of the New Fiscal Year (October through December) and a secondary PM during the second half of the Fiscal Year (April through June).

The Contractor shall notify the Customer 10 business days prior to each scheduled PM visit.

1.3.1.3. Inventory. PM shall occur as follows:

Item Location

PM

Frequency

RM

Frequency McKenna Boiler (and all associated parts) S/N 7941

Building 508 Semi- Annually

As Needed

Mark Costello Autoclave Sterilizer (and all associated parts)

S/N LAAT1130

Building

Semi- Annually

As Needed

1.4 Remedial Maintenance (RM) is the repair of equipment and systems with parts, materials, and labor to restore performance to the designed function in the event of any breakdown or stoppage of equipment or system where the equipment or system is unable to perform its designed function. RM includes repairs and replacement of related components, parts, and appurtenances that have failed, no longer perform reliably, or have worn beyond safe tolerances. The Contracting Officer (CO) will make final determination of any RM work being within scope.

1.4.1 RM Procedures: Option 1 -Funded RM

A. Upon occurrence of an equipment or system malfunction, the Customer will contact the Contractor by telephone or email and provide the following information:

i. Equipment Name with Serial Number if necessary

ii. A brief description of the malfunction

iii. Location of equipment

iv. Name and telephone number of the Government’s POC (Customer)

Note: if the Contractor receives this notification via telephone, the Customer will provide a written copy of the request by email or fax at their earliest convenience.

B. The contractor shall report to the work location within 48 hours to inspect/verify what RM must be completed, if necessary, at no cost to the government. When RM is required, the Contractor shall submit the RM Work Request (WR) form to the Customer for coordination.

C. The Customer will coordinate the WR with the Contract Administrator (CA) in order to validate the Contractor’s quoted repair time, labor hours, labor rate IAW the contracted negotiated rate, materials, other direct costs and warranties provided. Downtime shall be kept to an absolute minimum. The contractor must notify the customer and the contracting office of all projected downtime and estimated time for maintenance work (found on WR).

D. After the CA reviews and confirms the quote, the WR will be submitted to the CO for final review and approval.

i. If the CO approves the RM, the CO will sign the WR and return it to the Contractor, which establishes RM approval for the dollar amount found on the WR.

ii. If the Contractor exceeds the approved WR amount, the Contractor does this at their own risk, and the Government is not liable to pay for anything over and above the WR dollar amount.

E. If the CO does not approve the WR, the Contractor will be notified and the CO’s rationale for disapproval will be provided.

F. The Contractor shall coordinate the RM visit with the Customer immediately. The technician shall arrive on site at the equipment location to perform RM within 24 to 48 hours unless otherwise approved by the customer.

G. The contractor shall prepare and submit a written report IAW with paragraph 1.5 Service Report after all work is completed.

1.4.1 RM Procedures: Option 2-Unfunded RM

A. Upon occurrence of an equipment or system malfunction, the Customer will contact the Contractor by telephone or email and provide the following information:

i. Equipment Name with Serial Number if necessary

ii. A brief description of the malfunction

iii. Location of equipment

iv. Name and telephone number of the Government’s POC (Customer)

Note: if the Contractor receives this notification via telephone, the Customer will provide a written copy of the request by email or fax at their earliest convenience.

B. The contractor shall report to the work location within 48 hours to inspect/verify what RM must be completed, if necessary, at no cost to the government. When RM is required, the Contractor shall submit the RM Work Request (WR) form to the Customer for coordination.

C. The Customer will coordinate the WR with the Contract Administrator (CA) in order to validate the Contractor’s quoted repair time, labor hours, labor rate IAW the contracted negotiated rate, materials, other direct costs and warranties provided (material and workmanship). Downtime shall be kept to an absolute minimum. The contractor must notify the customer and the contracting office of all projected downtime and estimated time for maintenance work (found on WR). The WR is a firm quoted amount and should not be an estimate.

D. After the CA reviews and confirms the quote, the WR will be submitted to the CO for final review and approval.

i. If the CO approves the RM, the CO will sign the WR and provide a fully executed contract modification. This establishes RM approval for the dollar amount found on the WR and modification. *The contractor shall not begin work until an approved WR and modification are received from the contracting office.*

ii. If the Contractor exceeds the approved WR/modification amount, the Contractor does this at their own risk, and the Government is not liable to pay for anything over and above this amount.

E. If the CO does not approve the WR, the Contractor will be notified and the CO’s rationale for disapproval will be provided.

F. The contractor shall prepare and submit a written report IAW with paragraph 1.5 Service Report after all work is completed.

1.5 Service Report: Immediately upon completion of any maintenance and before leaving Dover AFB, DE, the Contractor shall provide a draft, written Service Report to the Customer. When necessary, the Customer will forward the service report to the CO within 2 business days of receipt. The Contractor shall provide, by fax or email, the final service report within 5 business days to the Customer.

As a minimum, the final service report shall contain the following information:

A. Company Name B. Requested service date C. Contract # D. Equipment ID # E. Description of Services provided F. Additional Services recommended (if any) G. Printed Name and Signature of Technician who performed the Services (electronic signatures are acceptable) H. Printed Name and Signature of on-site Customer (electronic signatures are acceptable)

I. Start and Completion dates J. Complete Breakdown of the Labor Cost (hours and rate) K. Materials and Parts used L. Printed Name and Signature stating only new parts and materials were used (electronic signatures are acceptable) M. Written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order. (electronic signatures are acceptable)

1.6 Quality Assurance: According to the contract’s inspection clause – Federal Acquisition Regulation (FAR) Clause 52.212-4 para. (a), Inspection/Acceptance – the Government will evaluate the Contractor’s performance under this contract. The Customer will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO.

1.7 Corrective Action Report (CAR)/Customer Complaint Response Time: Upon receipt of a CAR or customer complaint from either the CO or COR, the Contractor shall provide both the CO and COR with a written response within 3 business days. The response shall address the root cause, corrective action, and preventive actions in relation to the submitted CAR or complaint.

1.8 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement is not considered an essential service and does not require continued support during a crisis as defined in Defense FAR Supplement (DFARS) Clause 252.237-7023, Continuation of Essential Contractor Services.

1.9 Hours of Operation: The Contractor shall perform the work required under this contract on Monday through Friday from 0700 hrs-1600 hrs (7:00 AM to 4:00 PM). If work hours are required outside the hours stated, the Contractor shall contact the Customer for approval from the CO. Upon approval from the CO, the Customer must be present with the Contractor.

1.9.1 These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.10 Contractor Personnel: The Contractor shall provide the name of the Point of Contact (POC) and any alternates who shall act for the Contractor when the Primary POC is absent. They shall be designated to the CO and Customer in writing within 10 business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the POC and alternates may be contacted at any time. The POC or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the 436 Maintenance Squadron Frequency Converters on Dover AFB, DE. The POC or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a POC who can read, write, speak, and understand English fluently.

1.10.1 The Contractor and Contractor personnel shall be required to identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the Frequency Converters on DAFB. The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.11 Listing of Contractor Employees: The Contractor shall provide an initial listing of names, position titles of employees and copies of their current professional licenses who will come to DAFB to the Customer and the CA within 5 business days after the contract award date. The Contractor shall also provide an updated listing of personnel to the Customer when employees affecting the work of this contract change status or position within 10 calendar days of this change.

1.11.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the US Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (DAF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R, Joint Ethics Regulations. In addition, the Contractor shall not employ any person who is an employee of the DAF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty Customers who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and DAFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.12 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions, or regulation changes during the term of this contract.

1.12.1 In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances, and accident prevention purposes. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health (OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

1.13 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.14 SECURITY

a. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

b. At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and windows secured.

c. The contractor and as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

d. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

e. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

f. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive area must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

1.15 Privately Owned Motor Vehicles (POV): Contractor Contractor’s personnel shall comply with the directives pertaining to the operation of POVs on DAFB per AFMAN 31-116, Motor Vehicle Traffic Supervision, in its entirety. The Contractor shall comply with AFBI 24-302, Vehicle Management, in its entirety for the operation of POVs within DAFB.

1.16 Pre-Visit Coordination: The Contractor shall contact the Customer 10 business days before arriving on DAFB in order to make arrangements for Base Access Pass. The Customer will assign a sponsor for the Contractor from within the organization. The Contractor and the sponsor shall arrange to meet at the Pass and Registration Building at the Dover AFB Main Gate.

1.17 Foreign Nationals: The Contractor shall notify the Customer before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.18 Safety and Health on Government Installations: While performing work under this contract the Contractor shall comply with all applicable Federal, State, Local, and the specific AF regulations (as applicable) regarding occupational safety and health addressed in the PWS. During the execution of the contract the Contractor shall notify the CO and Customer within one 1 business day of any damage to Government property where the dollar value exceeds $500,000.00 and within 2 workdays for any damage to Government property less than $500,000.00.

The Contractor shall notify the CO within 1 business day of any injury to contract personnel which occurs while on a Government installation.

1.18.1 Mishap notifications shall contain, as a minimum, the following information:

A. Contract, Contract Number, Name and Title of Person(s) Reporting B. Date, Time and exact location of accident/incident C. Brief Narrative of accident/incident (Events leading to accident/incident) D. Cause of accident/incident, if known E. Estimated cost of accident/incident (material and labor to repair/replace) F. Nomenclature of equipment and personnel involved in accident/incident G. Corrective actions (taken or proposed) H. Other pertinent information

1.18.2 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office.

Contractors will not dispose of contract data related to a mishap until notified to do so by the CO. The following is a list of applicable regulations and Air Force Instructions:

29 CFR 1910 – OSHA Standards for General Industry AFI 91-203 – Air Force Consolidated Occupational Safety Instruction AFI 91-207 – The Us Air Force Traffic Safety Program (12 Sep 2013) AFI 31-218 – Air Force Motor Vehicle Traffic Supervision

1.18.3 While on a government installation the Contractor shall be required to follow applicable installation traffic safety regulations and any applicable safety requirements required by the work center supervisor as it pertains to execution of the contract while in the work center; these may include but are not limited to general personal protective equipment such as safety glasses, hearing protection, and hard hats. The Contractor shall comply with base/shop emergency procedures for fire, tornado etc.

1.19 Commanders Safety Intent: The safety of everyone on Dover AFB is our top priority. All Individuals must accept personal responsibility for safety and seek opportunities for improving the safety of our work environment.

Everyone working on Dover AFB is challenged to find, fix (if able) and report all hazards and near-misses. It is our shared duty to take every reasonable step and precaution to prevent accidents and preserve the health/safety of each contractor and government employee.

1.20 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.21 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the Contract # and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and Contract # associated with the data.

SECTION TWO: Performance Assessment

The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall ensure the following SS requirements are accomplished:

Service Summary (SS) Table 2-1

SS PERFORMANCE OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

SS 1

1.1 The Contractor shall be responsible for ensuring all Fleet Services Boiler and Autoclave Sterilizer services (preventative and remedial), parts, and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein and conform to the OEM specifications.

1.1 100% Compliance

SS 2

1.3. PM Frequency, Schedule, and Inventory

1.3.1 Preventive Maintenance (PM) is maintenance performed in order to protect the equipment capability and investment by removing causes of failure, performing routine maintenance, and providing adjustment to compensate for normal wear before failure occurs. This includes:

i. Cleaning coil surfaces; fan impellers and blades; electrical contacts; burner orifices; passages and nozzles; pilot and igniter; cooling tower baffles, basin, sump and float; chiller, condenser and boiler tubes, etc.

ii. Visual inspection of the unit to ensure there are no loose connections, premature wear or capacitor leaks.

iii. Lamp test to ensure that all indicator lights are working.

iv. System check to ensure the unit is functioning properly.

v. Repair of any deficiencies or malfunctions that are detected during inspections.

vi. Hydraulic maintenance

vii. Aligning belt drives; drive couplings; air fins, etc

viii. Calibrating safety controls; temperature and pressure controls, etc

ix. Tightening electrical connections; mounting bolts; pipe clamps; refrigerant piping fittings; damper sections, etc.

x. Adjusting belt tension; refrigerant charge; super heat; fan RPM; water chemical feed and feed rate; burner fuel/air ratios; gas pressure; set point of controls and limits;

compressor cylinder unloaders; damper close off; sump floats, etc.

xi. Lubricating motors; fan and damper bearings; valve stems;

damper linkages; fan vane linkages, etc.

xii. Painting for corrosion control, as directed by our scheduling system and on an as needed basis.

1.3.1.1. Frequency.

1.3.1.2. Schedule.

1.3.1.3. Inventory.

1.3 1.3.1 1.3.1.1 1.3.1.2 1.3.1.3

100% Compliance

SS PERFORMANCE OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

SS 3

1.4 Remedial Maintenance (RM) is the repair of equipment and

systems with parts, materials, and labor to restore performance to the designed function in the event of any breakdown or stoppage of equipment or system where the equipment or system is unable to perform its designed function. RM includes repairs and replacement of related components, parts, and appurtenances that have failed, no longer perform reliably, or have worn beyond safe tolerances. The Contracting Officer (CO) will make final determination of any RM work being within scope.

1.4 100% Compliance

SS 4

1.4.1 RM Procedures: Option 1 -Funded RM

A. Upon occurrence of an equipment or system malfunction, the Customer will contact the Contractor by telephone or email and provide the following information:

i. Equipment Name with Serial Number if necessary

ii. A brief description of the malfunction

iii. Location of equipment

iv. Name and telephone number of the Government’s

POC (Customer)

Note: if the Contractor receives this notification via telephone, the Customer will provide a written copy of the request by email or fax at their earliest convenience.

B. The contractor shall report to the work location within 2 business days to inspect/verify what RM must be completed, if necessary, at no cost to the government. When RM is required, the Contractor shall submit the RM Work Request (WR) form to the Customer for coordination.

C. The Customer will coordinate the WR with the Contract Administrator (CA) in order to validate the Contractor’s quoted repair time, labor hours, labor rate IAW the contracted negotiated rate, materials, other direct costs and warranties provided. Downtime shall be kept to an absolute minimum. The contractor must notify the customer and the contracting office of all projected downtime and estimated time for maintenance work (found on WR).

D. After the CA reviews and confirms the quote, the WR will be submitted to the CO for final review and approval.

i. If the CO approves the RM, the CO will sign the WR and return it to the Contractor, which establishes RM approval for the dollar amount found on the WR.

ii. If the Contractor exceeds the approved WR amount, the Contractor does this at their own risk, and the Government is not liable to pay for anything over and above the WR dollar amount.

iii. If the CO does not approve the WR, the Contractor will be notified and the CO’s rationale for disapproval will be provided.

1.4.1 100% Compliance

PWS

PARA.

PERFORMANCE

THRESHOLD

E. The Contractor shall coordinate the RM visit with the Customer immediately. The technician shall arrive on site at the equipment location to perform RM within 24 to 48 hours unless otherwise approved by the customer.

F. The contractor shall prepare and submit a written report IAW with paragraph 1.5 Service Report after all work is completed.

SS 5

Service Report:

Immediately upon completion of any maintenance and before leaving the Dover AFB, DE, the Contractor shall provide a draft, written Service Report to the Customer. When necessary, the Customer will forward the service report to the CO within 2 business days of receipt. The Contractor shall provide, by fax or email, the final service report within 5 business days to the Customer.

As a minimum, the final service report shall contain the following information:

A. Company Name B. Requested service date C. Contract # D. Equipment ID # E. Description of Services provided F. Additional Services recommended (if any) G. Printed Name and Signature of Technician who performed the Services (electronic signatures are acceptable) H. Printed Name and Signature of on-site Customer

(electronic signatures are acceptable) I. Start and Completion dates J. Complete Breakdown of the Labor Cost (hours and rate) K. Materials and Parts used L. Printed Name and Signature stating only new parts and materials were used (electronic signatures are acceptable) M. Written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order. (electronic signatures are acceptable).

1.5 100% Compliance

SS 6

Corrective Action Report (CAR)/Customer Complaint Response Time: Upon receipt of a CAR or customer complaint from either the CO or COR, the Contractor shall provide both the CO and COR with a written response within 3 business days. The response shall address the root cause, corrective action, and preventive actions in relation to the submitted CAR or complaint.

1.7 100% Compliance

SS 7

1.9 Hours of Operation: The Contractor shall perform the work required under this contract on Monday through Friday from 0700 hrs-1600 hrs (7:00 AM to 4:00 PM). If work hours are required outside the hours stated, the Contractor shall contact the Customer

1.9 1.9.1

100% Compliance

PWS

PARA.

PERFORMANCE

THRESHOLD

for approval from the CO. Upon approval from the CO, the Customer must be present with the Contractor.

1.9.1 These dates and hours exclude Federal Holidays, base

closures due to inclement weather, and furlough days, as applicable.

SS 8

Contractor Personnel: The Contractor shall provide the name of the Point of Contact (POC) and any alternates who shall act for the Contractor when the Primary POC is absent. They shall be designated to the CO and Customer in writing within 10 business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the POC and alternates may be contacted at any time. The POC or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the 436 Maintenance Squadron Frequency Converters on Dover AFB, DE. The POC or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a POC who can read, write, speak, and understand English fluently.

1.10 100% Compliance

SS 9

Listing of Contractor Employees: The Contractor shall provide an initial listing of names, position titles of employees and copies of their current professional licenses who will come to DAFB to the Customer and the CA within 5 business days after the contract award date. The Contractor shall also provide an updated listing of personnel to the Customer when employees affecting the work of this contract change status or position within 10 calendar days of this change.

1.11 100% Compliance

SS 10

Pre-Visit Coordination: The Contractor shall contact the Customer 10 business days before arriving on DAFB in order to make arrangements for Base Access Pass. The Customer will assign a sponsor for the Contractor from within the organization. The Contractor and the sponsor shall arrange to meet at the Pass and Registration Building at the Dover AFB Main Gate.

1.15 100% Compliance

SS 11

Safety and Health on Government Installations: While performing work under this contract the Contractor shall comply with all applicable Federal, State, Local, and the specific AF regulations (as applicable) regarding occupational safety and health addressed in the PWS. During the execution of the contract the Contractor shall notify the CO and COR within one 1 business day of any damage to Government property where the dollar value exceeds $500,000.00 and within 2 work days for any damage to Government property less than $500,000.00. The Contractor shall notify the CO within 1 business day of any injury to contract personnel which occurs while on a Government installation

1.18 100% Compliance

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