Attachment 1 Performance Work Statement.pdf

1240LQ24Q0017

Sopris Janitorial Services WR NF

Performance Work Statement

Background and Purpose The contractor shall provide janitorial services to include management, supervision, personnel, transportation, labor, equipment, and supplies (except as otherwise specified). The building has approximately 1,960 sq ft. of area to be cleaned, approximately 45% is carpeted. Such services include but are not strictly limited to the following types of effort.

1. Cleaning carpeted hallways, offices, and common areas.

2. Cleaning non-carpeted floors.

3. Cleaning/sanitizing restroom, to include sinks, toilets, mirrors, fixtures, floors, walls, counters, and cabinets.

4. Cleaning kitchenette area to include sink, countertops, and cabinets.

5. Cleanup non-hazardous spills and litter (natural or man-made).

6. Storage and stocking standard commercial restroom supplies, cleaning supplies, and janitorial equipment.

7. Clean glass doors and windows.

8. Collect and remove all refuse, trash, and garbage.

9. Dusting horizontal surfaces, chairs, tables, bookcases, modular furniture, cabinets, blinds, and windowsills.

Name Building Location Address Carbondale Office 50 Weant Blvd., Unit A, Carbondale, CO 81623

BASIC CLEANING. Tasks normally done on a biweekly basis.

CARBONDALE OFFICE. Is defined as the administrative building at 50 Weant Blvd., Unit A, Carbondale, CO 81623

PERFORMANCE REQUIREMENTS SUMMARY The Contractor’s performance will be evaluated based upon the Quality Assurance Surveillance Plan (QASP). Failure to meet any of the standards may result in re-performance by the Contractor at no cost to the Government, the Contractor paying the Government the use of another Contractor to perform the work, or cancellation.

Contractor Requirements Technical Requirements / Tasks

GENERAL Perform only such work or expend effort as required by the contract, or as directed in writing by the Contracting Officer (CO) or by the direction of the COR of specifically delegated task or work (such as emergency cleaning or re-accomplishment of unacceptable work). Abide by the facility security requirements regarding entry and exit of the facility, dangerous or hazardous materials, and protection of government property, and follow the instruction of security, fire, and other emergency officials performing duties within the facility.

No work is required on federally observed holidays. Smoking is prohibited in the building. Children or other adults not employed by the contractor are not permitted in office while cleaning. (*Mask are required of all cleaning staff during high covid in the County).

The contractor shall designate to the Contracting Officer’s Representative (COR) a full time point of contact (project manager) who shall be available by telephone or in person from 8:00 am to 5:00 pm, M-F, excluding holidays. This individual shall be responsible for the overall management and coordination of work required under this contract and act as a central point of contact with the Government.

The Contractor shall provide the service of work scheduling. Section 4 and the indicated work time frames therein shall be the basis for scheduling cleaning tasks in the specified building and areas.

All scheduled work must be compatible with Government business or activity. The Government reserves the right to change Contractor’s schedules to accommodate Government business or activity.

The contractor shall submit a written Schedule to the COR, of the day and time each building on the contract is to be cleaned with-in five (5) working days after the start of this contract.

All cleaning tasks shall be done according to standards specified throughout this Performance Work Statement.

Upon cleaning each area for the first time under this contract, the Contractor shall remove all residual and accumulated dirt even though it may have existed prior to the contract start date.

All carpeted surfaces shall be thoroughly vacuumed, and spot cleaned.

All walls, baseboards, windows, and furniture shall be cleaned and disinfected as required.

All fixtures, mirrors, and glass shall be cleaned.

The toilet shall be thoroughly scrubbed and disinfected.

CLEANING TASKS ARE:

REMOVE TRASH/CLEAN RECEPTACLES. All wastebaskets and other trash containers used for this task shall be emptied, and a new trash liner of appropriate size put in, and then returned to their original location. A spare liner shall be kept in the bottom of each receptacle. Trash removed shall be placed in the nearest outside trash dumpster. The Contractor shall assume there will be approximately one trash receptacle to empty for every 100 square feet of area cleaned, swept, mopped and/or vacuumed.

Boxes (no larger than 2 cubic feet), cans, and papers placed near a trash receptacle shall be removed only if clearly marked “trash” or if Contractor employee has checked with the area office personnel to ensure those items should be removed.

The Contractor is not responsible for removing pieces of wood, metal, stone, broken glass or any large construction debris from any area.

The Contractor shall not remove combustible material and shall instruct all employees to immediately report to the Project Manager or Supervisor all incidents of combustible materials found in building wastebaskets, trash cans, or other types of trash containers. The Project Manager or Supervisor in turn shall report all incidents to the COR.

Trash shall be removed in plastic bags securely tied.

If after emptying the wastebasket it is dirty or has an odor, it shall be washed.

The Contractor shall be responsible for pickup and disposal of any trash falling on the floor or carpet and the ground in transport to the outside dumpsters. Contractor employees shall close the lids of the dumpsters after disposing of the trash. Contractor should be aware that dumpsters are divided between cardboard only and plastic bagged material only. Dumpsters are locked and the Contractor shall be provided access keys.

Contractor shall not duplicate dumpster keys.

Storage of trash in building for later pickup is prohibited.

RECYCLING ITEMS Offices will have clearly identified recycling containers that will need to be emptied into the main recycling bin that will be near the Government dumpster. Liners are not needed for recycling containers.

VACUUM CARPETS and FLOORS. Wall-to-wall carpet and throw rugs or carpeted mats in rooms, hallways, vestibules, etc. are included in this task and shall be called carpet. Bare floors in the kitchen, hallways, rooms, and around workstations are included in this task.

Contractor shall vacuum the entire carpet and floor area so that all visible litter and soil is removed. A broom may be an acceptable alternative for bare laminate floors if all visible litter and soil is removed.

Contractor is responsible for ensuring vacuuming equipment does not scratch laminate flooring.

Where it is necessary, office furniture, wastebaskets, and easily moved items such as wall partitions or display cases shall be moved to vacuum underneath but shall not be placed on tops of furniture. Easily moved items are items that are on rollers or can be moved by one person weighing at least 125 pounds. A crevice tool or brush attachment shall be used as necessary to prevent any visible accumulation of soil or litter in carpeted areas inaccessible to the vacuum machine. These items shall be returned to their original location upon completion of vacuuming.

Care must be taken when moving furniture to not scratch laminate floor. Lift furniture, rather than slide.

Heavily soiled spots remaining after vacuuming (areas of spot smaller than two square feet) shall be spot cleaned by cleaning methods approved by the Contracting Officer/COR as required by SECTION 4.

Cleaning of areas necessitated by inadvertent spills by contractor personnel of cleaning solutions, water, etc. on the carpet (no matter how large an area) shall be done as the spill occurs. Excess liquid or solid residue shall be removed and in large areas a wet pickup vacuum cleaner may be used. If carpets cannot be cleaned to standards, Contractor employees shall report the incident to the Project Manager or Supervisor who in turn shall report it to the COR.

Contractor employees shall report all carpet tears, burns, and raveling.

Soil, grit, and moisture underneath all throw rugs or mats shall be removed and rugs and mats returned to their original location. No rugs shall be left outside unattended during breaks or overnight.

All vacuum equipment shall have a HEPA filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns. The Contracting Officer or COR shall approve all vacuum equipment.

SWEEP/DUST BATHROOM and KITCHEN FLOOR. The entire floor surface, including corners and abutments, shall be swept free of litter, dust, dry dirt, and other types of debris. Moveable items shall be moved to allow floor sweeping underneath and returned to their original location. These items shall not be placed on top of appliances, counters, sinks, or tabletops.

DAMP MOP FLOORS. After sweeping all accessible areas, the laminate flooring shall be damp mopped in accordance with the schedule SECTION 4 Task and Frequency Chart.

Floor shall be damp mopped to achieve a uniformly clean appearance without leaving streaks, swirl marks, detergent residue, or evidence of soil, stains, film debris, mop strands, scuff marks, or standing solution.

Contractor shall not leave any splash marks on furniture, baseboards, doors, walls, etc.

During the mopping process, excessive liquids shall not be applied to the floor. The Contractor shall be held liable for damages to property or injury to personnel caused by the use of excessive liquids.

Mop water splashed on baseboards, walls, doors, furniture, and equipment shall be removed immediately.

The Contractor shall use only disinfectants/detergents approved by the Contracting Officer or COR.

Contractor shall launder all mops used during a shift after each shift. No mops shall be used more than one shift without first laundering.

Mop water shall be disposed of in the shower drain. Mop water shall not be thrown outside.

SPOT CLEANING Easily removed spots or stains on floors shall be removed as soon as possible after discovered. The contractor employee may use a wet mop if practicable. In areas where furniture cannot be moved, precautions shall be taken to preclude water or other liquid solutions from running underneath the furniture which could cause rust spots or otherwise damage the floor surface and that water or other liquid solutions are not splashed on furniture.

All spot cleaning solution spills shall be removed immediately from doors, furniture, baseboards, walls, etc.

Carpet type mats and runners (entrances or halls) shall be vacuumed to remove soil and grit and to restore resiliency of the carpet pile.

Rubber, polyester, and other synthetic mats and runners shall be swept, vacuumed, or hosed down outside to remove soil and grit.

Spot cleaning mats and runners shall completed weekly.

CLEAN WALL, DAMP WIPING SURFACES A damp sponge, wall washing machine, or cloth soaked in a disinfectant/detergent solution shall be used to create a uniformly clean appearance free from dirt, stains, streaks, lint, and cleaning marks. Hard finish wainscoting or glazed ceramic tile surface shall be free of cleaning film. Under no circumstances shall a stripping solution be used to clean wall surfaces. The Contractor shall reimburse the Government for any deficiencies in a wall-washing task that results in discoloration of the wall surface, scratching of the surface, or removal of paint. The wall surface includes the entire vertical surface between the horizontal floor surface and the horizontal ceiling surface. All residues that splash, spill, drip, or run onto baseboards, furniture, floor, or surfaces shall be wiped immediately. Washing shall be up to the 7 feet level. Damp wiping of surfaces includes tables, sinks, and chairs used in building. Damp wiping shall be done with a clean cloth moistened with a disinfectant/detergent.

All surfaces shall be free from dirt, film, dust, and streaks and have a uniformly clean appearance.

Spot cleaning of walls, doors, woodwork, and partitions. Use a sponge or clean cloth and spray bottle of disinfectant/detergent to remove dust, smudges, fingerprints, marks, streaks, etc. from washable surfaces. Glass cleaner shall be used on all mirrors and glass surfaces. A lotion type cleaner shall be used on all hard to remove spots and disinfectant shall be used to eliminate odors.

All dust, lint, litter, dry soil, etc. shall be removed from the surfaces of baseboards, doors, radiators, file cabinets, office furniture, cabinets, waste receptacles, and from horizontal ledges, windowsills, blinds, handrails, and other items above the floor surface and up to a height of seven feet.

Accessible portions of heating units, air conditioning grills, convectors, fans, and radiators shall be dusted.

Exhibits, display cases, pictures and plaques, bookshelves, and doors and walls shall be dusted. Contractor employees shall take extreme care to prevent damage, as some items are valuable and historic.

Contractor shall be liable for repairs of or the assessed value for replacement of any Government property damaged as a result of employee negligence during the dusting task.

DUST CLEAN AND POLISH WOOD FURNITURE Contractor shall use lightly treated cloth, lightly treated handheld dusting tool, lamb’s wool duster, vacuum with dusting attachments, radiator brush, or combination of these tools. Polish using a good commercial spray wax on wood furniture.

CLEAN KITCHENETTE Clean countertop, sink, microwave, microwave counter with disinfectant using a clean cloth.

GLASS CLEANING Includes the cleaning of all exposed glass surfaces that are not an integral part of the exterior walls of the building. All lucite, plastic, or any transparent materials used shall be considered glass.

Contractor is not responsible for cleaning any light fixtures above 14 feet from floor level. Contractor shall not clean any part of a light fixture while lamp is lighted.

Fixtures shall be cleaned using clear water and a very mild detergent, followed by wiping dry all surfaces with a clean cloth.

Contractor shall use a free rinsing detergent to clean glass on doors, glass partitions, display cases, pictures, glass draft shields on windows, mirrors, windscreens at building entrances, etc. Cleaned glass shall be free of residue, smears, and streaks. All adjacent sills, frames, ledges, etc. shall be wiped clean with a damp cloth during glass cleaning process.

Contractor employees shall report to the Supervisor or Project Manager who in turn shall notify the COR of all broken or missing glass.

Clean glass on hanging pictures, mirrors, computer and T.V. screens using manufacturers recommended screen cleaners.

BRASS, ALUMINUM, STAINLESS STEEL, AND OTHER METAL SURFACES Solid nonferrous metal push plates, name plates, protective corner plates, stair railings, vestibule frames, historical markers, etc. shall be cleaned and polished. Metal polishes shall not contain abrasives damaging to the surfaces.

CLEAN RESTROOM Contractor shall clean all restrooms. Contractor’s responsibility includes use of proper protective devices, i.e., rubber gloves. Restrooms shall contain at least 1 ½ days’ toilet paper, paper towels and hand soap supply at the beginning of each day.

REMOVE ALL TRASH Contractor shall empty trash receptacles, sanitary napkin disposals, wastebaskets, and remove litter from shelves.

SWEEP AND POLICE FLOORS Contractor shall do this prior to the mopping process. Floors shall be mopped and scrubbed using a cleaning solution approved for laminate floors. The toilet, floor, and entire area shall be free of odors. The shower floor shall be kept free of dirt and debris.

TOLIET Contractor shall clean the bowl using a germicidal synthetic detergent solution to remove soil, rust, or deposits. The employee shall work the bowl mop as far as possible into the bowl trap. The underside of the bowl rim and toilet seat shall be cleaned thoroughly. After cleaning, the bowl shall be flushed and carefully rinsed. The outside surfaces shall be wiped with a clean damp cloth. Powder type bowl cleansers shall not be used.

Contractor shall not use a cleaner with acid or strong alkalis because they damage porcelain surface glaze.

Employee shall take care to prevent entrance of water and cleaning solution between commode and wall or floor during the cleaning process.

Employee shall report to the Supervisor or Project Manager who in turn shall notify the COR of all damages or operating problems immediately or by 07:30 the next business day.

BATROOM SINK Grease and dirt shall be removed from surfaces. Stains that cannot be removed using soap or detergent solutions may be removed using mild abrasive cleaning agents. Chrome plate hardware shall be cleaned with a clean damp cloth. Care shall be taken to prevent entrance of water and cleaning solutions between lavatory and wall.

PLUMBING surfaces shall be washed with a neutral soap solution or non- damaging germicidal detergent solution to remove deposits, stains, corrosions, and odorous films. After cleaning, all plumbing surfaces shall be wiped dry and polished. Painted plumbing surfaces shall be cleaned with soap and clear rinsing.

WASH DOORS, PARTITIONS, AND WALLS. All doors, partitions, and walls shall be washed using a germicidal detergent. All surfaces of partitions, stalls, doors, walls, and areas adjacent to wall mounted sink, toilet bowl, and shower shall be disinfected using a spray bottle of germicidal detergent and a clean sponge.

CLEAN STAIRWELLS AND OR LANDINGS Contractor shall be responsible for cleaning all areas in the stairwell and or landings. This cleaning shall include floors, railings, and glass in the doors.

CLEANING BUILDING ENTRANCES Contractor shall be responsible for cleaning all areas at the entrances to building, vestibules, or hallways. This cleaning shall include floors, mats, and glass doors. Glass cleaner shall be used on all glass surfaces. The glass doors shall be cleaned inside and out (weather permitting).

DISENFECTING DOORKNOBS AND HIGH USE SURFACES Contractor shall be responsible for disinfecting doorknobs and high use surfaces using an approved EPA virucide.

4.0 Deliverable / Schedule

Perform the required cleaning tasks below. The Contractor shall perform the required custodial services between the hours of 1800-0600 M-F in accordance with the terms of this Performance Work Statement.

Trash / Recycling Baskets

Carpets

Floors

Spot cleaning

Dusting

Kitchen

Glass/ Mirrors

Restroom

Main Entrance

Disinfect Doorknobs and High Use Surfaces

Mon

Tue 2-W 2-W 2-W 2-W 1-W 2-W 1-W 2-W 2-W 2-W

Wed

Thu

Fri 2-W 2-W 2-W 2-W 2-W 2-W 2-W 2-W

Frequency Code Once Weekly 1-W (Tue or Fri) Twice Weekly12410 2-W (Tue/Fri)

5.0 Government Furnished

TRASH DISPOSAL The Government will furnish trash pick-up and disposal. The Contractor shall be responsible for the placement of trash in the nearest office dumpster. Trash shall not be placed in dumpsters/rollaways belonging to other contractors or businesses. If such an event occurs resulting in a claim against the Government for disposal of the trash, the Contractor will be charged for the amount of the negotiated claim.

RECYCLING DISPOSAL The Government will furnish recycling pick-up and disposal. The Contractor shall be responsible for the placement of recycling in the nearest designated recycling dumpster. Recycling items shall not be placed in trash dumpsters/rollaways provided by the government or belonging to other contractors or businesses. If such an event occurs resulting in a claim against the Government for disposal of the recycling materials, the Contractor will be charged for the amount of the negotiated claim.

SUPPLIES The Government will furnish toilet paper, hand towels, lightbulbs, cleansers, disinfectants, bowl deodorizers, hand soap, mops, brooms, sponges, buckets, gloves, rags, glass cleaner, furniture polish and trash bags.

The Government will provide the electronic lock code to the Contractor for access into locked/secured rooms, buildings, and areas included in the contract, except for specified limited access areas. The code provided to the Contractor are not to be shared with any individuals not actively involved with the performance of this contract.

The Government shall change the electronic lock code at least once annually or on an “as needed” basis and will provide the new lock codes to the Contractor prior to the next regularly scheduled cleaning. The COR should also be notified of code changes and the Contractor should communicate with the COR, if there are problems with the lock code.

7.0 Contractor’s Key Personnel

PROJECT MANAGER The Contractor shall designate, in writing to the Contracting Officer Representative (COR), a full time Project Manager who shall be available by telephone or in person from 0700-1530 hours, Mountain time, Monday through Friday, excluding Federal Holidays. This individual shall be responsible for the overall management and coordination of work required under this contract and act as a central point of contact with the Government. The Contractor shall also include in the designation letter any limitations on the Project Manager's ability to bind the Contractor to changes/adjustments. When the contract is being performed and the Project Manager is absent, the Contractor shall designate in writing an individual to act for the Project Manager. This individual and the quality control personnel may be the same.

PERSONNEL LIST The Contractor shall promptly (within five workdays after the start of contract) furnish the CO a complete list of the name, address, social security number, date of birth and work phone of each employee engaged in the performance of this contract. The government may require additional data to establish the identity of each employee having access to Government buildings or facilities at this location. In the event of a change in employees, the Contractor shall inform the CO promptly of the change normally within five calendar days after new employee hire or employee dismissal.

EMPLOYEE PERFORMANCE. The Contractor shall not allow any employee to perform work under this contract who is under the influence of alcohol, drugs, or any other incapacitating agents.

EMPLOYEE SECURITY CHECKS. Employees of the Contractor who will be performing work under this contract will undergo a background check.

The Contracting Officer retains the right to exclude any Contractor's employee from performance of duties under this contract if his/her records check reveals sufficient information to consider that employee a security risk. The exclusion of an employee for security reasons shall not relieve the Contractor from performance of the services required under this contract.

8.0 Security Requirements

No room or area shall be left unattended during performance of cleaning duties. Contractor personnel upon completion of cleaning duties will re-lock rooms and areas.

At no time shall Contractor personnel violate building areas or room security by propping open exterior doors and leaving them unattended during trash removal or other custodial operations.

The Contractor shall prohibit all employees from disturbing papers etc. on desks, opening desk drawers or cabinets, using government telephones, or office equipment.

Custodial operations may be subject to unscheduled interruptions in limited access areas and custodial personnel may be required to leave or be denied access due to area security operations. Every effort shall be made to allow completion of cleaning duties without rescheduling. Mission requirements may necessitate suspension or cancellation of custodial operations for that period. In this event, the contractor will not be liable for nonperformance (s).

Each month Contractor performance will be compared to contract standards as stated in the contract using the Government's Quality Assurance Surveillance Plan.

If any of the contract services do not conform with contract requirements, the Government may require the Contractor to perform the services again, at no increase in contract amount.

When the defects in services cannot be corrected by re-performance, the Government may:

Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements.

The rights of the Government and remedies described in the Performance Requirement Measure and Surveillance Plan (PRMSP), which are part of the contract, are in addition to other rights and remedies set forth in the contract. Specifically, the Government reserves its contract rights under the PRMSP and the Default Clause. Generally, the Government's remedies of re- performance are limited to the deficient service actually inspected. These rights and remedies also apply to validated deficiencies found through customer complaints and opportunistic observations that surface during the performance of the contract.

The Contractor will be notified of any deficiency discovered under the PRMSP and shall take appropriate corrective action. In the event a Contract Discrepancy Report (CDR) is issued, the Contractor shall explain in writing why the performance was unsatisfactory, how performance will be brought into compliance with contract specifications and standards, and how recurrence of the problem will be prevented in the future.

A table of services to be inspected under FAR52.212-4 is identified below. This list is not all-inclusive and does not restrict the Government from inspection of any service provided under this contract.

Service Employee Identification Employee Performance Key Control Building Cleaning Schedule Vacuum Carpet and floors Sweep/Dust Mop Floor Clean Wall, Damp Wipe Surfaces Dust Clean and Polish Furniture Glass Cleaning Metal Surfaces Clean Restrooms Clean Stairwells and or Landings Clean Building Entrances

Performance Requirement Measure and Surveillance Plan Performance Objective

Required Task or Deliverable

Performance Standard Method of Surveillance

Positive/Negative Incentive % for NOT meeting the Task

Desired Outcome or what must be accomplished as the end result of this contract

Stare the task or deliverable that must be accomplished for the desired result.

State error rates, accuracy rates, completion of milestones, cost control, etc.

The government must set the standards.

(State the method and who performs the surveillance

Incentives can be monetary, non-monetary, realist, attainable and built on performance objectives and standards. Use positive or negative incentives when performance exceeds standard or is below standards.

Table of services to be inspected, Item Employee Identification, Employee Performance, Key Control

Office security is not compromised by contract staff or their actions

99% compliance, as described herein.

Weekly surveillance by COR and inspectors

Payment deduction for performance below standard, decreased performance rating

Table of services to be inspected, all other Items

Complete items on schedule, with no damage to office floors, furniture, and property. Items addressed are deemed clean, disinfected as needed, and clear of trash during the period of performance.

90% compliance, as described herein.

Monthly surveillance by COR and inspectors

Payment deduction for performance below standard

Deliverable / Schedule

Office personnel are not disrupted by cleaning or cleaning personnel outside the scheduled time of work.

90% compliance, as described herein.

Monthly surveillance by COR and inspectors

Payment deduction for performance below standard