Attachment 1 - Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Food Services Support

1.0 General:

1.1 Scope: The Nevada Air National Guard (NVANG) Appropriated Fund food service operation consists of a main Dining Facility (DFAC), This facility is dedicated to providing meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facility. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Food Services Support in the Nevada Air National Guard (NVANG) main Dining Facility (DFAC) for Regularly Scheduled Drills (RSDs), as defined in this PWS.

1.2 Background: The NVANG Dining Facility is open one weekend a month (two days) to serve one meal per day to authorized patrons. The facility primarily serves lunch, however one day per quarter the facility serves breakfast on Sunday morning.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and three 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services on drill weekends, which is one weekend per month (Saturday and Sunday). The facility is open between the hours of 0700-1500 for lunch meals and 0600-1400 for breakfast meals (which is one Sunday per quarter), with serving times of 1100-1230 for lunch and 0730-0900 for breakfast meals. Performance shall be at the base dining facility, which is in building 111 on the Nevada Air National Guard Base Reno, NV. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the dining facility is open. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework: Telework is not authorized for this contract.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Access and General Protection/Security Policy and Procedures. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, Headquarters Air Force (HAF) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1.1. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

1.4.5.1.2. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, valid vehicle insurance certificate to obtain a vehicle pass.

1.4.5.1.3. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

1.4.5.1.4. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

1.4.5.1.5. Failure to comply with these requirements may result in withholding of final payment.

1.4.5.2 For Contractors that do not require CAC, but require access to a DoD Facility and/or Installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Air Force Instruction (AFI) 10-245, AFI 31-101 and Air Force Manual

(AFMAN) 31-113), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative)

1.4.5.3 Antiterrorism Awareness Level I Training (AT Level I). All contractor employees, to include subcontractor employees, requiring access to US Government installations, facilities and controlled access areas shall complete AT Level I training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. AT Level I may be accomplished by a Level I qualified instructor; completing the Force Protection computer-based training (CBT) course on myLearning or Joint Knowledge Online at https://jkodirect.jten.mil/. Tracking for each contractor or subcontractor employee is the responsibility of the COR or unit AT Representative. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel.

1.4.5.4 Reserved

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Reserved

1.4.5.7 Reserved

1.4.5.8 Reserved

1.4.5.9 Reserved

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training. In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm. In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work.

1.4.5.12 OPSEC Plan. The contractor shall develop an OPSEC Plan and provide it to the COR or KO within 15 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AFI 10-701, Operations Security. This Plan shall include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance: (1) Organization’s Critical Information; (2) Adversaries’ collection threat information as it applies to the organization’s mission and the contract; (3) Operations Security guidance; and (4) Specific OPSEC measures the organization requires (as appropriate).

1.4.5.13 Reserved

1.4.5.14 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required training/certifications used in the performance of this contract.

1.4.7.1 ServSafe Certificate: The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this agreement and shall follow all applicable U.S. Department of Health and Human Services Food Code Standards, as well as state and local standards. Each cook shall possess a ServSafe certificate. A copy of all ServSafe certificates will be keep on file in the Dining facility Office

1.4.7.2 Food Handler Training: The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Base Public Health Office. This training class is approximately one hour in length. All non-supervisory employees will be trained in food handling techniques by contract supervisors that have attended the food handlers training course. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.10.2 Uniform Requirement. The uniform shall consist of:

1.4.10.2.1 Long pants

1.4.10.2.2 Short sleeve shirt

1.4.10.2.3 Clean Caps or hairnets

1.4.10.2.4 Shoes shall be of sturdy construction and shall cover the foot to meet sanitation and safety requirements. Open toed shoes, sandals, or sneakers shall not be worn.

1.4.10.3 The Contractor and Contractor’s personnel shall present a professional neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or wearing name badges, which contain the company name and employee name. The contractor shall provide employees with a distinctive uniform, cap or hairnet, and identification tags.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Reserved

1.4.13 Reserved

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AFI Air Force Instruction AFMAN Air Force Manual AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CAC Common Access Card CBT Computer Based Training CI Critical Information CFP/M/E Contractor Furnished Property, Materials, and Equipment CM Contract Manager COMSEC/IT Communications Security/Information Technology COR Contracting Officer Representative DD254 Department of Defense Contract Security Classification Specification DFAC Dining Facility DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DoDD Department of Defense Directive FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services IAW In Accordance With KO Contracting Officer NCIC-III National Crime Information Center Interstate Identification Index NGB National Guard Bureau NVANG Nevada Air National Guard OCI Organizational Conflict of Interest OPSEC Operations Security PII Personally Identifiable Information POC Point of Contact PoP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RSD Regularly Scheduled Drill SCR Service Contract Reporting

SOP Standard Operation Procedure SSN Social Security Number TE Technical Exhibit TSDB Terrorist Screening Database USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space and other items necessary to maintain an office environment.

3.2 Materials: The Government shall furnish to the contractor, for the performance of the services required hereunder, the following:

3.2.1 All food, spices, supplies and materials necessary to prepare food products according to the Air Force recipes.

3.2.2 All janitorial equipment, including brooms, scrub brushes, mops, etc.

3.2.3 All soaps, detergents and other cleaning chemicals.

3.2.4 All supplies including paper towels, rags, clean cloths, etc. kitchen aprons as required.

3.3 Equipment: All equipment located within the dining facility, to include but not limited to: pots, pans, cooking utensil, dishes, flatware, and all necessary food preparation equipment.

3.3.1 If the contractor considers that the addition of equipment items will improve the services being furnished, he/she may request the equipment in writing to the FSO. A request for new equipment notwithstanding, the contractor is expected to meet the requirements of the contract with existing equipment. The Government reserves the right to furnish replacement or other new equipment to improve food service methods or output.

3.4 Services: All on base printing and advertising services to publicize services offered and capabilities of contractor, as well as posting of information in the facilities. Base internet, if access is granted. Land line on base phone service, local and toll free fax service.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program all chapters

5.1.1 Clean and sanitize dishes, pots, pans, kitchen, serving and dining areas in accordance with AFMAN 48-147 Tri-Service Food Code.

5.1.2 Floor Cleaning - General. Clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment.

Spot clean floors to remove food spills and debris.

5.1.3 Spot Floor Cleaning. Spot cleaning is hand removing, sweeping, damp mopping or vacuuming small areas as necessary to remove food or beverage spills and debris such as cigarette butts, straws, napkins, etc., from dining hall floors. Spot cleaning includes removal of water, sand, dirt, or stains caused by open doors or heavy traffic. On carpeted floors, spillages must be immediately cleaned with cold water to prevent stains from setting into the carpet. A properly spot cleaned floor is free of food spills and debris, sand, water, dirt or stains near open doors or heavy traffic areas.

5.1.4 Sweeping. Sweeping in other than food-handling areas may be accomplished using brushed, brooms, treated dust mops or electrically powered cleaners. A properly swept floor is free of litter, dust and foreign debris.

5.1.5 Vacuuming. Vacuuming of carpets is done using a mechanical beater or power brush type carpet vacuum machine. After vacuuming, the carpet or floor shall be free of all visible litter and soil.

5.1.6 Damp Mopping. Damp mopping is performed to disinfect the floor in areas where wet mopping is not desirable. A properly damp mopped floor is free of dirt, dust, food residue, marks, film, streaks, debris, and standing water.

5.1.7 Wet mopping. Wet mopping follows sweeping and is the cleaning of other than carpeted or wood floors using cotton or sponge yarn mops. A properly wet mopped floor is free of dirt, dust, food residue, film, streaks, marks, debris and standing water.

5.1.8 Washing. Washing is substituted for, or added, following wet mopping concrete floors. A properly washed concrete surface is free of dirt, dust, food residue, debris and residue of mopping or soaking solutions.

5.1.9 Damp wiping (non-food surfaces). Damp wiping of furniture, decorations, and non-food agreement surfaces of equipment is accomplished using a clean cloth dipped into disinfectant solution or dampened by a spray bottle. A properly damp-wiped surface is free of dirt, dust, grease, streaks, spots, debris, or water residue.

5.1.10 Spot Cleaning. Spot cleaning is the cleaning within any of the categories listed using the appropriate method. Spot cleaning is performed on an as required basis.

Properly accomplished spot cleaning causes the area cleaned to achieve the same standard achieved during scheduled service.

5.1.11 Glass Cleaning. Glass cleaning is done on interior doors, display cases, directory boards, mirrors, glass ovens, (does not include exterior windows). A properly cleaned glass surface is free of dust, dirt, grease or other matter, spots, streaks or residue.

5.1.12 Wall and Door Cleaning. Wall and door cleaning includes walls, wainscots, doors, posts, partitions, baseboards, trim, jams, and wall mounted fixtures. Properly cleaned wall and door areas shall be free of dirt, mold, stains, streaks, lint and splashes.

5.1.13 Bathrooms. Both men and women’s bathroom in the kitchen area shall be cleaned and restocked daily, to include mopping.

5.1.14 The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility.

5.1.15 Floor Drains. Clean floor drains after each meal.

5.1.16 Sweep and clean in and around entrances, exits and sidewalks as required, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area.

5.1.17 Table Cleaning/Maintaining. Clean, and sanitize dining room tables and chairs, at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

5.2 Beverage Dispensers and Ice Machines. Carbonated beverages, milk, coffee urns, cappuccino machine, iced tea brewer, slushy machine and ice machines shall be monitored regularly for cleanliness and to not to run out of product during the meal service.

5.3 Food Preparation. The contractor shall obtain foods from the senior cook for each meal and accomplish the food preparation tasks listed on Food Service Production Log, for the salad bar and dessert area in accordance with (IAW) the Armed Forces Recipe Service. Contractor shall have a member present at the salad bar for the duration of the meal period to ensure items are replenished as needed and to ensure safety of the products.

5.3.1 Contractor will receive all food products and supplies from Services Flight Storeroom personnel and will distribute to the contractors as needed.

5.3.2 Food preparation will be completed as directed by Armed Forces Recipe Service for each item.

5.3.3 Food service techniques will be utilized to prepare food products, ensuring attractive appearance, smell and taste are of top quality.

5.3.4 Prepared food items will be maintained at the appropriate temperatures to mitigate food borne illnesses.

5.4 Food Preparation and Service (quarterly, one Saturday and Sunday each quarter, four times a year) The contractor will need to provide personnel to prepare, cook, serve and clean-up the lunch meal. Lunch meal consists of a main and a short order line. The main line will consist of 2-meat entrees, 2-vegetables, 2-starches, soup, and gravy. The short order line will consist of chicken wraps, hamburgers, cheese burgers, french fries, and chili. Menu will be established by the government and all materials required to prepare the meal will be provided by the government.

5.4.1 Preparation of menu items. All menu items will be prepared IAW the Armed Forces Recipe Service recipes, or Food Service Officer approved recipes provided by the government.

5.4.2 Set up and close down serving lines in accordance with the Food Service Production Log.

5.4.3 Serving line will be maintained and cleaned continuously through the duration of the serving time.

5.4.4 Service of Food. The contractor shall serve food in standard portions, IAW preface of the Air Force World Wide Menu, unless the patron request smaller portions. Food will be served on the plate in an attractive manner.

5.4.5 Temperature of the serving line will be at a temperature that will maintain proper holding temperatures for each item

5.4.6 Serving line will be immediately cleaned and sanitized in the event of spillage and or upon completion of the meal.

5.4.7 Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line.

5.5 Contractor Personnel:

5.5.1 Management. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available at all times to meet at Nevada Air National Guard with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 1 hour. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. The positions shall at no time be vacant. They shall comply with installation rules and regulations for motor vehicle.

5.5.2 Sanitation. The contractor shall comply with all federal and Air Force mandated food preparation and sanitation requirement, AFI 48-116 Food Safety Program. The contractor shall cooperate in and make employees, facilities, and equipment available for all tests required by the NVANG Medical Group. During actual or suspected food borne disease, the contractor shall make facilities, equipment, and employees available for testing and questioning by medical and other investigative personnel. No payment shall be made to the contractor for added costs, if any.

5.5.3 Personal Hygiene. The contractor shall make sure the Contract Employees meet the following sanitation requirements:

5.5.3.1 Their fingernails are cut short so that they do not extend beyond end of fingers and are kept clean.

5.5.3.2 They trim facial hair to one inch or less.

5.5.3.3 They wear acceptable head covers (hats, caps, and hairnets) to prevent loose hair from falling into food or onto food contact surfaces.

5.5.3.4 Employees may only wear one plain wedding band style ring while working in the DFAC, all other jewelry including wristwatches, bracelets (including medical information bracelets) and earrings are not authorized.

5.5.3.5 When any symptoms of a communicable disease are experienced, the Contract Employee will be promptly replaced with medically fit person(s). Contract Employee relieved of duty due to illness must have a medical clearance before returning to work.

5.5.4 Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities

5.5.5 Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, at the established price for each meal. Employees may choose to bring food from other sources into the dining facility. Meal periods shall be taken by the Contractor employees at times agreed to by the Contractor supervisor and the Government representative in charge of the dining facility. Breaks are at the Contractor supervisor discretion, two (2) fifteen (15) minutes break per shift. Not during serving hours.

5.5.6 Training. The Contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review.

Training deemed necessary by the 152nd Services Flight will be conducted by Services Flight Management before daily duties are started, (example, fire drills, Ladder safety, Chemical uses, Proper Lifting).

5.5.7 Use of Alcoholic Beverages/Drugs: The use of alcoholic beverages or illegal drugs, to include marijuana, by The Contractor and Contractor’s personnel on duty is strictly prohibited. Any violation shall be cause for immediate removal of the offender(s) by the Contract Employee(s) from further work. Removal of Contract Employee(s) for such causes does not relieve the Contractor of the requirement to provide required personnel to perform services.

5.5.8 Use of Tobacco. The use of tobacco products (cigarettes, chewing tobacco or vaping products) by Contract Employee(s) while on duty will be confined to those areas outside the dining facility that have been designated by the Government as smoking areas. Use of any tobacco products is prohibited inside any DoD facilities. Hands will be washed thoroughly upon returning to work.

5.9 Hours of Operation:

5.9.1 Normal. The contractor shall maintain operating hours at the NVANG Dining Facility as listed in Technical Exhibit 3. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from the serving area until 15 minutes after the end of the posted meal hours. This allows for all patrons to be served an additional time for second servings.

5.9.2 Holiday meals. The NVANG Dining Facility traditionally serves three holiday meals per year. The contractor shall plan for increased attendance at Thanksgiving meal (November drill), Christmas meal (December drill) and one other meal during the summertime, providing additional service hours if necessary. The Government will provide holiday meal schedules during Thanksgiving, Christmas season, and other special occasions to the contractor at least 5 days before the date of the event.

5.9.3 Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated (1) Operational Readiness Exercises or Inspections, military exercises or actual emergencies or natural disasters during an average year by extending serving hours as directed by the contracting officer at the hourly rate shown in the bid schedule for extended service hours.

5.10 Contingency Workload for Contract workers:

5.10.1 In special and emergency situations, including, but not limited to mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks in addition to attendant personnel. This service will be provided at the line-item cost per the bid schedule.

5.10.1.1 The government will provide the contractor a minimum of three days advance notice to replace a specific number of military cooks and the expected duration of the requirement.

5.10.1.2 The contractor shall provide employees who are qualified to perform the duties specified in this PWS.

5.10.2 The government, at the government’s option, when the government perceives that mission accomplishment is endangered may augment surge requirements beyond the capability of the contractor.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

AFI 10-245

Antiterrorism

03/28/2013 (Certified current

03/30/2017) https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFI 31-101

Security Forces Standards and

Procedures

08/18/2020 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFMAN 31-113

Security Forces Standards and

Procedures

03/05/2013 Change 1:

12/02/2015 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFPD 17-1

Information Dominance Governance and Management

04/12/2016 https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AFMAN 17-1301

Computer Security (COMPUSEC) 02/12/2020 https://www.e-publishing.af.mil/Product-

Index/#/?view=pubs&orgID=10141&catID=1&series =-1&modID=449&tabID=131

AFI 10-701

Operations Security

7/24/2019 (Change 1:

06/09/2020) https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

AF 48-116

Food Safety Program 9/10/2018 Mandatory https://static.e-publishing.af.mil/production/1/af_sg/publication/afi48 -116/afi48-116.pdf

AFMAN 48-147

Tri-Service Food Code

3/1/2019 Mandatory https://armypubs.army.mil/epubs/DR_pubs/DR_a/pd f/web/ARN15052_TB_MED_530_FINAL.pdf

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective Performance

Standard Acceptable Quality Levels

(AQL)

Surveillance Method / By

Whom

5.3/5.4.1 Prepare food IAW recipe cards

95% of menu items/meal period

5% failure to perform food preparation IAW recipe card for each menu items/meal period

Periodic Inspection - COR will review/ taste menu items.

5.1 Comply with sanitation

requirements of the food code and state and local

100% of the time 0% failure to perform sanitation requirements of the food code and state and local laws/regulations, Periodic Inspection - COR will review/spot check sanitation practices.

laws/regulations, which results in a satisfactory or better rating in Health Inspections.

which results in a satisfactory or better rating in Health Inspections

5.4.4 Satisfy facility manager and

guests in reference to timeliness of service and courteousness of employees

90% of monthly meal periods

10% failure to perform Satisfy facility manager and guests in reference to timeliness of service and courteousness of employees

Periodic Inspection - COR will review customer commit cards and observe contractors as they serve.

5.1.17/5.2/5.3 Make available supplies and materials necessary to serve the guests

95% of monthly meal periods

5% failure to Make available supplies and materials necessary to serve the guests

Periodic Inspection - COR will review/ spot check serving line, tables and drink line.

5.1 Maintain the interior and

exterior of the dining facility in a clean and sanitary condition

90% of the time 10% failure to Maintain the interior and exterior of the dining facility in a clean and sanitary condition

Periodic Inspection - COR will review

5.4 Provide cooks/food servers to ensure there is no impact on food service operations

(quarterly service)

100% of the time. 0% failure to Provide cooks/food servers to ensure there is no impact on food service operations

Periodic Inspection - COR will review

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.5.3 AT Level 1

Awareness Training

Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.5.6 OPSEC

Training Certificates

Provide within 15 calendar days after employee completes training.

1 Electronic Submission

COR

1.4.10 Identification

Media

Return within 14 days of employee’s departure from contract performance.

Original(s) Hard Copy KO

4.1.7.1 ServSafe

Certificates

Provide within 15 days of contract award and exercising of option year.

1 Hard Copy COR

1.4.1 Quality

Control Plan

Provide within 15 days of contract award and exercising of option year.

1 Electronic Submission

KO

1.4.9 Contract

Manager

Provide within 14 days of a change or prior to the drill; whichever occurs first.

1 Electronic Submission

KO

TECHNICAL EXHIBIT 3

Hours of Operation & Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities

MEAL SERVING TIMES ANNUAL ESTIMATED

QUANTITY

Breakfast 2

Lines (Quarterly on Sunday)

0730-0930

350-400 / day

Lunch 2

(Main and Short order)

1100-1230

375-425 / day

Holiday Meals 2

(Main line, both lines)

1100-1230

400-450 / day

Carry Out Meals Box Lunches As Requested

20-30 / day

TECHNICAL EXHIBIT 4

DRILL SCHEDULE FY 2022

June 23-26 July - No Dates part of June period

August 13-14 September 10-11

Note: Drill Schedule for FY2023 and future fiscal years will be made available to the awardee as soon as the schedule is approved.