Attachment 1 Performance Work Statement.docx

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Service (LTS)

Bradley ANGB, East Granby, CT Orange ACS, Orange, CT DATE: 15 Mar 2024

VERSION: 1

Bradley ANGB PWS Version 1 Date: 15 March 2024

Contents

1. INTRODUCTION

1.1. Objective

This requirement will re-home existing Local Telecommunication Services (LTS) that are currently provided on a low-speed time-division multiplexed (LSTDM) circuit with one provided using session initiation protocol (SIP) trunks. Additionally, this requirement will include Long Distance telephone service per National Guard Bureau guidance. All connectivity requirements and features currently transported over the existing LSTDM must be migrated over so that transition can occur without any loss of capability. This PWS is for unmanaged SIP trunks. Bradley ANGB and Orange ACS have on-premise session border controllers (SBCs) and private branch exchange (PBX), so managed SBCs and managed PBX are out of scope. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

The Department of Defense (DoD) Chief Information Officer (CIO) has mandated all LSTDM transport technologies used for mission-related tasks be retired and replaced with IP based technologies. This is due to commercial support and hardware for LSTDM equipment being more difficult to find or phased out entirely. Current equipment on site at Bradley ANGB, CT and Orange ACS, CT can only support TDM-based technologies, so conversion from SIP to TDM is required. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action.

Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) Subpart 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing CSA processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Period of Performance (PoP) for this requirement is twelve (12) months for the base year with four option years for a total of 60 months. Upon receipt of award, the Contractor will have ninety (90) days to engineer, coordinate, install, and otherwise perform work required to provide fully functional service. Billing for these services will not begin until services are fully operational.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government after contract award) prior to any installation. The Government does not authorize aerial cable installations.

This requirement includes porting existing Direct Inward Dialing (DID) from the current carrier. Porting should be done in a manner so as to minimize downtime of base phone services. See Appendix 1 for a list of DIDs for Bradley ANGB and Orange ACS. Although not currently planned, the Government reserves the right to increase or decrease the number of DIDs for either location at the start of each option year, at which time a new price estimate will be provided by the Contractor.

2.1. OUTAGES

2.1.1. Scheduled Outage

The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunications service. The Contractor shall inform the Government POC NLT 5 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

· Reason for interruption;

· Duration;

· Start and stop times;

· Affected equipment, lines, and buildings; and

· Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations.

2.1.4.1. High Priority Outage

2.1.4.1.1. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four-hours on the status of restoration actions.

2.1.4.1.2. The following defines a high priority outage:

· Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

· Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds 50% of system capacity

· Loss of greater than 75% of total call handling capability of any legacy analog communications system

2.1.4.2. Medium Priority Outage

2.1.4.2.1. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 24-hours after receiving notification by the Government POC.

2.1.4.2.2. The following defines a medium priority outage:

· Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR is greater than 5% but less than 50% of system capacity

· Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

2.1.4.3. Low Priority Outage

2.1.4.3.1. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted.

2.1.4.3.2. The following defines a Low Priority Outage:

· Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR) falls below 90% of system capacity

· Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the DCR exceeds greater than 1% but less than 10% of system capacity

· Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system

2.2. Services Summary (SS)

2.2.1 Services Summary (SS)

Performance Element Number

Paragraph Performance Threshold

the outage

2.2.2. Inspection

The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.3. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT FURNISHED SPACE AND UTILITY SERVICES

3.1. The Contractor shall be responsible for safeguarding all Government property provided for its use. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

3.2. The Government will provide rack space for the installation of the Contractor’s provided transmission equipment. The floor space and rack space shall be coordinated with the Government POC to accommodate Contractor-provided equipment.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide adequate wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

Government Emergency Telecommunications Service (GETS) will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. The Contractor shall not provide 10-10 dial around for this CSA.

4.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided no later than ten working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.

4.3.1. Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site specific information:

a. Conditions/Support required prior to the start of cutover and installation;

b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1;

c. Awardee responsibilities for cutover and installation;

d. Government responsibilities for cutover and installation;

e. Dialing tests to ensure ported numbers operate and access to the GETS;

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description; and

b. Detailed description of new equipment to be installed and location/floor plan (to include space required).

4.4. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5. Billing and Service Reporting Requirements

The Contractor will establish a single Billing Telephone Number (BTN) or Account Telephone Number (ATN) for all awarded services at each location. The same BTN/ATN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 103d AW Contracting office. All sub-accounts will be tied to main BTN/ATN. Contractor shall consider DoD installation sites as a campus environment where all services fall under one single BTN/ATN.

4.5.1 Monthly Billing

Monthly billing will be on a flat rate basis for both local and long distance services. The Contractor shall provide, upon request by authorized Government Contracting Officer Representative (COR) or Contracting personnel, an electronic copy of the current and/or past months billing records for the period of performance of the contract. Billing format will show BTN/ATN, dates of service period, services provided, quantities, pricing for each tariffed service, taxes, fees, surcharge and any other applicable charges.

4.5.2 Customer Service Records (CSR)

The Contractor shall provide, upon request by authorized Government COR or Contracting personnel, an electronic copy of the detailed CSR for the period of performance of the contract. CSR refers to the records a telecommunications carrier provides the DoD installation with pertinent information regarding a customer’s detailed account of telecommunication services. CSR shall provide the Universal Service Ordering Code (USOC) or a commercial contractor’s code in reference to specific services or equipment.

The Contractor CSR shall include, but not limited to;

· Direct-In-Dial (DID) phone numbers that includes range for all associated NXXs

· Primary Interexchange Carrier (PIC) / Local Primary Interexchange Carrier (LPIC) designation

· Commercial Subscriber Lines (CSL) and associated features and functions per CSL

· PIC/LPIC designation

· Local Exchange Primary Rate Interface (PRI) w/circuit ID(s) for each PRI

· Basic Rate Interface (BRI) w/circuit ID(s) for each BRI

· CENTREX numbers and associated features and functions per CENTREX number

· PIC/LPIC designation

· Hotlines w/circuit ID(s)

· Local Exchange Access Analog Trunks w/circuit ID(s)

· Foreign Exchange Analog Trunks w/circuit ID(s)

· Foreign Exchange Digital Trunks w/circuit ID(s)

· Transport Channels w/circuit ID(s)

· Data Point-to-Point w/circuit ID(s)

· Circuit Extensions w/circuit ID(s)

· Diversity Routing w/circuit ID(s)

· Telephone Book Listings

· Public

· Cross Reference

· Foreign

· Additional

· Non-Published CSR shall be in a format compatible with basic text, MSWord, Excel, etc.

Contractor shall provide a web link to access USOC or commercial codes for validation of services by the COR or Contracting personnel.

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of local and long distance commercial communications services for Bradley ANGB, East Granby, CT and Orange ACS, Orange, CT at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya G650A with Avaya Aura Communication Manager R017x.00.0.441.0 (CM 7.0.1.2.0.441.23523) call-processing software and is located as follows:

(A) Bradley ANGB, B22, 161 Rainbow Rd, East Granby, CT 06026

(B) Orange ACS, B20, 206 Boston Post Rd, Orange, CT 06477

Existing telephone switching system is not currently compatible with SIP-based technology; therefore, conversion to TDM is required, such as through the use of a SIP-to-TDM conversion gateway/router. This solution and associated equipment will be provided by the Contractor. Capability to convert to a SIP-only solution in the future is included in this requirement.

The Government Technical Representative shall be identified at the post award conference and updates provided to the Contractor as required by the CO.

5.2. Bradley ANGB Direct-Inward-Dialing (DID) Directory Numbers

5.3. Orange ACS Direct-Inward-Dialing (DID) Directory Numbers

5.4. Exchange and Access Lines

5.4.1. Commercial Subscriber Lines. N/A

5.4.2. Hot Lines. N/A

5.5. Local Exchange and Access Trunks

5.5.1. Local Exchange Access Analog Trunks. N/A

5.5.2. Local Exchange Access Digital Trunks. N/A

5.6. Foreign Exchange (FX) Lines/Trunks

5.6.1. Analog FX Line/Trunks. N/A

5.6.2. Foreign Exchange Digital Trunks. N/A

5.7. Transport Channels. N/A

5.8. Circuit Extension. N/A

5.9. Public Listings

5.10. Diversity/Diverse Routing. N/A

5.11. Concurrent Call Paths

Local Telecommunications Service must be capable of providing sufficient concurrent call paths for both Bradley ANGB, East Granby, CT and Orange ACS, Orange, CT. A minimum of 23 concurrent call paths is required for Bradley ANGB and a minimum of 23 concurrent call paths is required for Orange ACS.

5.12. E911 Compatibility

The Contractor shall include a description of how 911 calls are routed through their telephone system to ensure we remain compliant with 911 telecommunications laws such as Kari’s Law.

5.13. Special Services N/A

5.14. Call Masking. Contractor shall provide call masking for all directory numbers in the DID range listed above. DID Directory Numbers in the 860-292-XXXX range will be masked to 860-292-2310. DID Directory Numbers in the 860-795-XXXX range will be masked to 860-795-2900.

5.15. Service Routing. Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Diagram 1 EXAMPLE OF TRADITIONAL VENDORVendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) Main Site DCO 1234 AF Road, Any Base, USA Outside Local LATA 4 - Wired Data Medical Facility 143

Foreign Exchange Trunk

Foreign City DCO 583 Claire Blvd

GOVT SWITCH

GOVT MDF

# of PRIs and DIDs Remote Switch/PBX 5401

# of BRI and CSL

# of PRIs and DIDs

# of BRI and CSL

Voice Grade Hotline

Police Dept 1313

Off Premise

Off Govt Quarters 1256 Apple

Pump House 345

2 - Wired Alarm

Diagram 2

EXAMPLE OF SIP VENDOR PROVIDED

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided

BRI

CPE

(SIP) GIG

Ether Govt Provided Unified Communications IP Network

Legacy Services & Equipment

Multifunction Edge Router Edge Boundary Controller (if available)

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TABLE B ACRONYMS:

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