Attachment 1 - Performance Work Statement.docx
DOCX document 98 KB Posted
- Attached to
- Custodial Services
- Solicitation number
- N00173-25-RFI-HH03
About this file
This Performance Work Statement (PWS) details custodial services for the Naval Research Laboratory's Blossom Point Satellite Command and Tracking Facility (BPTF) in Welcome, Maryland. The requirement covers approximately 50,000 square feet across 7 buildings, involving regular housekeeping services including cleaning common areas, emptying waste baskets, and sanitizing restrooms and kitchen spaces. The contract is structured for one 12-month base year with four 12-month option years, targeting 8(a) small business program participants, with work to be performed Monday through Friday during core hours of 0900-1500.
Key requirements include mandatory Top Secret/SCI security clearance for all contractor personnel, English language proficiency, U.S. citizenship, and adherence to strict cleaning standards outlined in detailed appendices. Contractors must provide all management, tools, equipment, supplies, and labor to maintain facility conditions, with specific cleaning frequencies and quality control measures. The solicitation is a pre-solicitation Request for Information (RFI) seeking industry capabilities, with responses due by October 7, 2025, at 5 PM ET, targeting potential 8(a) program vendors capable of meeting the Naval Research Laboratory's custodial service needs.
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4555 Overlook Avenue SW Washington DC, 20375-5329 Code 8206
Naval Center for Space Technology Blossom Point Satellite Command and Tracking Facility (BPTF)-Custodial Services
Performance Work Statement (PWS)-DRAFT September 30, 2025
Table of Contents
| 1. | GENERAL | 3 |
| 2. | SECURITY | 4 |
| 3. CONTRACTOR REQUIREMENT | 5 |
Appendices APPENDIX A –Custodial Services, Buildings APPENDIX B – Custodial Services
GENERAL
Custodial Services The Contractor shall furnish all personnel, labor, equipment, material, tools, supplies, supervision, management, and services, except as may be expressly set forth as Government furnished, and otherwise do all things necessary to or incident to, perform and provide the work efforts described herein. It is understood this Performance Work Statement (PWS) is not inclusive of all assigned duties and/or responsibilities but provides a general overview of overall performance expectations and responsibilities. Description of space: Custodial Services support for BPTF is approximately 50,000 square feet that spans over 7 buildings. The flooring material is made up of non-carpeted floors (Hard Floors: Vinyl Composition Tile, Concrete, etc.) and carpet.
The BPTF is primarily administrative requirements encompassing offices, operations spaces, and normal support spaces such as restrooms and kitchens. Regular housekeeping services are required for the regular operations of the facilities to include (but not limited to) regular cleanings of common area surfaces, emptying of waste baskets and trash cans, and cleaning and disinfecting of restrooms and kitchen spaces.
0. Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that the work complies with the requirement of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s representative acceptance in writing of any proposed change to the contractor's quality control system.
Quality Assurance The contracting officer's representative shall evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the contracting officer's representative and contracting officer must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
Place of Performance
Normal duty tasks identified within this work statement shall be accomplished at the U.S. Naval Research Laboratory, BPTF located at 10050 Blossom Point Road, Welcome, Maryland, 20693.
Period of Performance The period of performance is for 1 base year of 12 months (including a mobilization period) and four 12-month option years to be exercised concurrent to previous services in order to avoid a lapse in service.
Hours of Operation Normal workdays are Monday through Friday except U.S. Federal Holidays. Most BPTF workers typically work 8 hours per day, 40 hours per week. Flextime workers usually do not start earlier than 0600 and not later than 0900. Core hours of work are from 0900 to 1500 daily. All employees are expected to be available during core hours.
SECURITY
Clearance level/ DD Form 254
All Contractor personnel must have a favorably completed DoD National Agency Check with Law and Credit (NACLC) and final DoD granted Top Secret security clearance with the eligibility of SCI at time of proposal submission. Personnel must have at Top Secret/SCI eligibility at award date.
Identification (ID) Badges Based on required access, the government will issue ID badges to contractor personnel working at NRL and/or the BPTF site in accordance with the requirements. A favorable National Agency Check with Local Agency Checks and Credit Check (NACLC) is required in order for nominated contractor personnel to be granted access to NRL facilities and issued an NRL badge. NRL issued contractor badges shall be worn and readily visible at all times while contractor personnel are on NRL facilities.
Applicable Documents
The NRL Requirements for On-Site Contractors (ROSC) provides general instructions for contractors conducting business at/on NRL property and shall be followed. The Requirements for On-Site Contractors is available at the following address:
https://www.nrl.navy.mil/doing-business/on-site-contractors
CONTRACTOR REQUIREMENT
Contractor Employees The Contractor shall provide all management, tools, equipment, supplies and labor necessary to ensure that custodial and window cleaning services are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. Facility cleaning estimated square footages and other cleaning details are identified in Appendix A, Custodial Services, Buildings. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish trash liners, toilet paper, paper towels, and other tasks as identified in Appendix B, Custodial Services. Maximum cleaning frequencies are established in Appendix B.
Contractor employees shall abide by NRL and BPTF badging requirements.
Contractor employees shall be able to read and converse in English.
3.4 Contractor employees shall be legal U.S. citizens and shall not maintain dual-citizenship.
APPENDIX A – Custodial Services, Buildings
APPENDIX B – Custodial Services Definitions:
Designated spaces include, but are not limited to, halls, restrooms, offices, work areas, entranceways, lobbies, storage areas, elevators, and stairways.
| a. Clean | Free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue. | |
| b. Disinfect | To cleanse of harmful microorganisms by application of an approved chemical agent. | |
| c. Facility A building, structure, or piece of equipment designed and created to serve a particular function. | ||
| d. Space | An area to receive custodial services which may or may not be considered a room by common definition, e.g., definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators. | |
| e. Waste Containers Trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper, or refuse of any type. | ||
| f. Space Cleaning. Space cleaning shall consists of the following services each time a space is cleaned. | ||
| (a) Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be swept or dust mopped to remove all loose dirt, dust, and debris. | ||
| (b) Vacuuming Carpets and Rugs. Carpeted areas and rugs to be vacuumed shall free of all loose soil and debris. |
(c) Emptying Waste Containers. All waste containers shall be emptied and plastic liners replaced. Any plastic liner that is soiled or leaking shall be replaced with a new plastic liner. Waste containers shall be washed twice monthly inside and outside using a disinfectant and are to be free of odors. After washing, containers shall be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" -shall be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal process shall be picked up and disposed of.
| (d) Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, hand railings in stairways, grills, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7'-0" above floor level. If present, chalkboards, chalk trays, and erasers shall be cleaned. Corridor, lobby, and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright metal work shall be wiped clean. Drinking fountains shall be cleaned and disinfected; all surfaces are to be free of stains, smudges, and scale. | |
| (e) Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the floor cleaned as appropriate along with the rest of the floor. Mats shall be returned to their original locations afterward. | |
| g. Floor Care. Floor care shall consist of the following services; | |
| (a) Damp Mopping. Prior to damp mopping, floors shall be swept/dust mopped. Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains. | |
| (b) Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors shall be damp mopped as specified above. Floors shall be spray cleaned and buffed to remove traffic marks, heavy soil, etc. A blend of detergents and polymers to emulsify surface soil and repair traffic areas shall be used. If buffing produces loose residue, it shall be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When cleaning and buffing is completed, the floor shall have a uniform, high-gloss finish from wall to wall, including corners, free of scuff and heel marks. | |
| (c) Waxing and Buffing. In the event spray cleaning and buffing is not sufficient to maintain a uniform, high-gloss finish, floors shall be completely waxed and buffed using a liquid wax system containing not less than 18% solids. Floors shall be damp mopped as specified above immediately prior to application of wax. Floors shall be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains. |
| h. Restroom Services. The following shall be performed each time restroom services are performed. | |
| (a) Cleaning. Restroom fixtures, including water closets, urinals, lavatories, and sinks shall be washed inside and outside using a disinfectant, and are to be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt, then mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms shall be considered part of the restrooms, and cleaned accordingly. | |
| (b) Servicing. Servicing restrooms includes inspecting, cleaning, and replenishing supply dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap. The contractor shall stock restrooms with sufficient supplies to insure they will last until the next scheduled service. | |
| i. Other Services |
| (1) Cleaning Exterior Glass. The contractor shall thoroughly clean all exterior glass surfaces, window frames, sills, and sashes, from the ground line up to and including the second floor. All glass surfaces shall be cleaned and left free of streaks and stains, and shall be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed. Where storm windows exist, exterior window cleaning shall include both sides of the storm window and the outside of the inner glass, and shall be counted as three separate surfaces for payment purposes. | |||
| (2) Cleaning Interior Glass. The contractor shall thoroughly clean all interior glass surfaces, window frames, sills, and sashes. All glass surfaces shall be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed. | |||
| (3) Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be removed and cleaned free of all dust and embedded dirt, and re-hung in working order. Once removed for cleaning, the blinds shall be re-hung by the contractor within 5 working days. | |||
| j. Service Call Work. Service call work consists of providing labor and material to perform unscheduled custodial services that are brief in scope. Adequate procedures for receiving and responding to service calls during regular working hours are to be established. | |||
| (1) Clean Up. Service calls for cleaning are to be responded to within 1 hour during regular working hours. Once begun, the cleaning effort is to continue until completed. | |||
| (a). Calls include, but are not limited to, such items as: |
1. Cleanup of overflowed restroom fixtures
2. Cleanup of spills
3. Cleaning muddy or wet entrances
4. Cleanup of broken glass
(2) Lighting. Service calls for replacing burned out or blinking fluorescent tubes and incandescent bulbs between scheduled relamping services.
CONTRACTOR FURNISHED ITEMS
1. Materials All materials furnished by the contractor shall be of the type and quality used in large-scale commercial cleaning operations, meet the requirements specified herein, and be approved by the contracting officer’s representative before use.
| a. Toilet Supplies | ||
| (1) Soaps. Restrooms soaps shall conform to the following requirements. | ||
| (a) Powdered soap for dispenser use shall be mildly scented, free flowing, and non-caking per ASTM-D2958. | ||
| (b) Liquid soap for dispenser use shall be mildly scented, approximately 15% concentrate, and equivalent to one of the following brand names: |
· Vestal
· Calgon
· Saniflush
| (c) Toilet soap in cake form for hand use shall be white and mildly scented per ASTM-D499. | ||
| (2) Paper Towels and Toilet Tissue. Factory-reject type paper is prohibited for use by this contract. Paper towels and toilet tissue shall be delivered in unopened cartons and conform to the following requirements. | ||
| (a) Paper towels shall suit the existing paper towel dispensers; adapters, as required, shall be furnished by the contractor at no additional cost to the government. Folded paper towels shall conform to A-A-696. Paper towel rolls shall be commercial grade, highly absorbent, wet-strength | ||
| (b) Toilet tissue shall be commercial grade per ASTM-D3905. The approximate width of rolls shall be 4½ inches. | ||
| (3) Liquid Deodorizer. Liquid deodorizer shall be standard commercial type. | ||
| (4) Deodorants. Cake deodorants shall fit existing dispensers and meet the requirements of Deodorant, General Purpose (cakes for urinals and toilets) A-A-266. | ||
| (5) Disinfectant Germicidal. Disinfectant shall conform to Disinfectant-Detergent, General Purpose (quarterly ammonium compound) A-A-1441. | ||
| b. Waste Container Liners. Liners shall be provided in various sizes to fit all waste containers. | ||
| c. Floor Wax. Floor wax shall be an acrylic, slip-resistant wax conforming to one of the following brand names or an approved equal. |
· Johnson's Complete
· Carolina Reflections
· Cello-Brite
2. Equipment. All power-driven equipment for vacuuming, floor scrubbing, waxing, and polishing shall be of the industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings
SCHEDULE OF CUSTODIAL SERVICES
| CUSTODIAL REQUIREMENTS |
| FREQUENCY |
| D5 |
| 2W |
| W |
1. Space Cleaning
2. Floor Care
3. Restroom Services
X X
X
Frequency of Service
| Weekly (W). Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days. |
| Twice weekly (2W). Services performed twice a week, such as Monday and Thursday or Tuesday and Friday. |
| Daily (D5). Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted. |
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