Attachment 1 Performance Work Statement dated 05 August 2022.pdf

PERFORMANCE WORK STATEMENT

FOR

FACILITY MANGEMENT ESCORT

HQ UNITED STATES SPECIAL OPERATIONS COMMAND

MACDILL AFB, FL

05 AUGUST 2022

THIS IS A NONPERSONAL SERVICE

1. DESCRIPTION OF SERVICES.

The Contractor shall provide escort support to the staff of the Headquarters United States Special Operations Command (HQ USSOCOM) Engineer (EN) Office. Primary hours of work will include a standard eight-hour workday with one half hour for lunch in conjunction with the construction or maintenance contractors’ schedules. Escorts are used in up to five separate locations simultaneously at a historical total average of 200 man hours per week.

Normal workday hours will be scheduled any time between 0600 and 1800. Up to four man-weeks a year may be scheduled incrementally by man-days as second shift hours with one weeks’ advanced notice. Second shift standard workdays may start at any time after 1000 and work as late as 2400. Escort requirements will be published at least one week in advance by the government. There will be occasions contractors must stay past a normal eight hours due to unforeseen circumstances or in support of emergent construction or emergency maintenance requirements; these circumstances can be expected to happen once a month; for up to 16 hours per occurrence/month.

As mission requirements dictate a need may exist to surge a second shift of escorts.

Any additional in-scope work shall be negotiated by the contracting officer and funded prior to commencement of work.

1.1. Escort Support. The contractor shall:

1.1.1. Provide personnel qualified and with appropriate security clearances to escort uncleared construction contractors, maintenance or cleaning personnel and others as required (collectively called visitors) throughout the collateral secret and Sensitive Compartmented Information Facility (SCIF) spaces within the USSOCOM Headquarters’ compound and ancillary remote buildings located on MacDill AFB. Contractor personnel shall maintain line of sight visibility on visitors at all times. Specifically, the contractor shall:

• Meet visitors at designated building entrances at times as directed by the government’s engineering facilities branch personnel.

• Call the Security Monitor Center to de-alarm and/or re-alarm restricted spaces when required.

• Escort visitors to workspaces, rest rooms, and in transit while obtaining tools and materials.

• Observe visitors outside in the vicinity of entrances to restricted spaces.

• Communicate with visitors and government personnel as required to facilitate the accomplishment of work.

• Meet contractors at base perimeter gates or compound perimeter gates utilizing government provided vehicle.

• Assist with or complete IMT Form-15’s, which authorizes electronic devices to enter

USSOCOM’s facility for visiting contractors.

• Report trespass, sabotage, espionage, theft of property, accidental or willful damage or destruction of property to USSOCOM Security Management Office (SMO), USSOCOM Engineering and USSOCOM Special Security Office (SSO) as required.

• Provide security management support when instructed by the COR. Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

• Contractor may be required to conduct security related functions such as opening/closing of security containers, end-of-day checks for processing and safeguarding classified information/material, and arming/de- arming USSOCOM Buildings, Secure Rooms, or SCIFs.

o In the event that the contractor fails to properly conduct these responsibilities when required and a security violation or incident occurs, the government will have the option to take action against the company IAW U.S. law. In addition, the company will be responsible for reviewing preliminary inquiry reports for any security violation/incident for which an employee is found culpable and provide a written response to the GCA and Organizational Security Manager for actions taken against the employee.

1.1.2. The contractor shall perform the following ancillary tasks when escort support is not required, or as other conditions dictate:

• Answering phones and taking reports of facility issues including but not limited to electrical, heating, ventilation and air conditioning, or plumbing failures:

o Reports information to 6 Civil Engineer Squadron (CES) in order to generate a

Work Task Number.

o Submits all information collected into the engineer’s data base, “IssueTrak” through the creation of a new Engineering Change Order (ECO).

o Communicates orally or in writing with SOCOM’s Facility Management Office government representatives and respective base tradesmen throughout the day regarding the progress/status of ECOs in IssueTrak.

o Request status updates from 6CES concerning various ECOs in IssueTrak.

• Delivering and/or installing fluorescent light bulbs throughout the command, returning used bulbs to the designated engineering collection point.

• Coordinating visitors’ work with individual J-code facility managers

• Minor duties associated with escort and facilities management such as:

o Purging or updating entry access lists (EAL’s).

o Inspecting fire extinguishers and updating maintenance records.

o Providing updates to the command’s Engineering Change Order (ECO) system on the NIPR network.

o Assisting with placement of hurricane shutters under the direction of government facility managers.

o Assisting with cleaning up routine landscape debris; event set up and tear down, and DV visit preparations.

o Assisting the government escort coordinator in coordinating the efforts of contracted and command escort pool escorts.

o Escorting command personnel conducting shredding duties.

o Conducting shredding duties for the SOCS-EN division.

o Driving government vehicles as directed on official government business.

o Receiving and distributing facilities items delivered or in inventory to the

Command as instructed by an engineering facilities representative.

o Assist with managing, maintaining, and disposal of facilities management supplies, tools, and repair parts stored in various locations at the HQ’s as required.

1.1.3. Use of Government Vehicles

Per 41 CFR § 102-34.215, Government contractors may use Government motor vehicles when authorized in accordance with the Federal Acquisition Regulation (FAR), GSA Fleet procedures, and the following conditions:

• Motor vehicles are used for official purposes only, solely in the performance of the contract.

• Motor vehicles cannot be used for transportation between residence and place of employment

• Contractor must establish and enforce suitable penalties against employees who use, or authorize the use of, such motor vehicles for unofficial purposes or for purposes other than in the performance of the contract; and pay any expenses or cost, without Government reimbursement, for using such motor vehicles other than in the performance of the contract.

1.1.4. Employee Retention

Contractor is required to maintain fully trained and staffed employees at all times as necessary to perform all duties outlined in the PWS. The contractor shall maintain a minimum 80% annual retention percentage. If contractor provides a fully trained, and qualified replacement with the required clearance level prior to an employee’s departure date, it will not count against the 80% retention rate.

1.2. Working Conditions.

Normal office working conditions will be the standard work environment. However, at any time contractors:

• May be required to work indoors or outdoors during the day at any time of the year in any weather.

• May be required to work in unconditioned construction zones inside or outside (safety gear will be provided by the government).

• May be required to work in loud generator or mechanical rooms (safety gear will be provided by the government).

1.3. Contractor Qualifications.

The Contractor shall provide personnel that must:

• Possess an active Top Secret-SCI clearance and base access for first shift.

• Have knowledge of DoD security processes, procedures and requirements.

• Complete USSOCOM security Computer Based Training requirements.

• Clearly demonstrate their ability to communicate in written and spoken English.

• Possess interpersonal communication skills and temperament to deal with non-compliant visiting personnel.

• Be Microsoft Office literate (Outlook, Word, Excel).

• Be physically capable of frequent climbing of multiple flights of stairs, lifting objects up to

25 pounds, climbing 8-12' ladders, crouching or crawling in restrictive areas or standing for periods of four hours at a time or walking a mile at a normal pace.

• Have knowledge of regulations governing access to Federal buildings; rules covering restricted items (cameras, weapons, etc.) and conduct of visitors and employees;

commonly used laws, rules, regulations, procedures, and operating methods to independently perform routine security escort duties.

1.4. Deliverables.

1.4.1 Quality Control Plan

1.4.2 Staffing Plan

1.4.3 Mission Essential Plan

1.4.4 Monthly Reports: Due by the 5th of each month. Reports must identify significant accomplishments and incorporate details of how personnel resources were expended and utilized for the government's benefit. Reports must identify all issues & concerns to notify COR of pending problems that could negatively impact SOCS-EN's mission objective. Any changes to the Quality Control Plan, Staffing Plan and/or Mission Essential Plan must also be identified on the monthly report.

2. SERVICES SUMMARY.

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS. This section contains only those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government expects the Contractor to perform at the acceptable levels throughout the life of the contract.

Performance Objective PWS Para Performance

Threshold Surveillance

Method Rating Criteria

Escort Tasks

1.1.1.

Security Violations

Observation by COR

0 = Exceptional

1 = Satisfactory >1 = Unsatisfactory

Ancillary Tasks

1.1.2.

Customer Complaints

Feedback and comments;

Observation by COR

0-2 = Exceptional 3 = Very Good >3 = Unsatisfactory

Employee Retention

1.1.4.

Maintains employee retention rate of 80% or greater on an annual basis

Review of Reports by

COR

≥80% = Exceptional <80% = Unsatisfactory

Submit reports:

Monthly Reports

1.4.4

Timely and accurate depiction of current status

Review of Reports by

COR

0-2 = Exceptional 3 = Very Good >3 = Unsatisfactory

3. GOVERNMENT FURNISHED EQUIPMENT.

The Government anticipates on-site support for this requirement. Therefore, the Government will provide all equipment, materials, access to all necessary networks and systems, furnished office space (1 kiosk with, office automation equipment, and telephone), and supplies at MacDill AFB for contractors working in support of this effort. Contractor personnel will have access to secure telephone, a photocopier, data, fax (secure and unclassified), and shredder on a non-interference basis when needed to perform the work requirements. Support will generally occur at Government office spaces located at USSOCOM, MacDill AFB, FL.

4. GENERAL INFORMATION.

4.1. Quality Control. The contractor shall develop, submit for contracting officer review/acceptance, and maintain a Quality Control Plan (QCP) to ensure support services are performed in accordance with established performance objectives. The contractor’s QCP as proposed and accepted shall be incorporated into this contract.

4.2. Staffing Plan. The contractor’s staffing plan should be provided within 10 days of award and within 10 days of any changes. The plan is necessary to ensure the individuals assigned to this contract are qualified escort personnel. As changes occur and additional information becomes available, the contractor is responsible for correcting and changing the information contained in the previous staffing plan. Included with the Staffing Plan the contractor shall supply an organizational chart that indicates management and supervisory personnel and the point of contact to allow ease of contact for all concerned. The contractor shall provide copies of personnel’s information who require onsite visits for the execution and management of this contract to the Contracting Officer Representative (COR) prior to commencement of work under the contract so that personnel may receive badges/access to the worksite. The contractor shall maintain copies of training and certification files for inspection and review at the contractor’s site.

4.3. Transition/Phase-In/Turnover. Upon award of the contract or employee departure, the contractor shall have 14 days to fill the positions. Although, the Government does not select the employees, contractor shall provide any qualification information upon request by the government.

4.4. Security Requirements.

4.4.1. The contractor shall insure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

4.4.2. Security will be in accordance with the attached DD254. Contractor team individual(s) supporting this task will be cleared at the TOP SECRET level at the start of the task.

Contractors will require access to SCI, NATO, and Alternative Compensatory Control Measures (ACCM) material in performance of this effort. Contractor will require access to NIPRNET/SIPRNET computer systems only at government facilities. Contractor will be authorized to courier classified information up to SECRET in performance of official duties upon approval of and designation by the COR.

4.5. Mission Essential Services. IAW DODI 3020.37, Continuation of Essential DoD Contractor

Services During Crisis, escort service tasks defined in PWS section 1.1.1. have been determined to be mission essential by the USSOCOM Commander or representative, and as such, must continue during crisis declared by the President or Secretary of Defense, contingencies, emergencies, and periods of increased force protection.

The contractor shall develop a plan for these services that provides reasonable assurance of continuation of services during crisis conditions. The plan shall identify, in writing, those employees who perform escort services so that the Contracting Officer may ensure those individuals are cleared for continued access to MacDill Air Force Base during declared contingencies, emergencies, and periods of increased force protection. The plan shall also identify those employees having military mobilization recall commitments and what actions will be used to replace those employees in the event of mobilization. The contractor’s plan as proposed and accepted shall be incorporated into this contract.

Days and hours of operation for these services will remain as specified elsewhere in the Performance Work Statement unless the Contracting Officer notifies you otherwise.

4.6. Federal Holidays. The Contractor shall observe the same holidays observed by the

Government.

4.7. Travel. Travel is not required in this contract.