Attachment 1 Performance Requirement Summary (PRS).pdf

PERFORMANCE REQUIREMENT SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS #

PWS

Task #

Performance Objectives

Standard

Threshold

/AQL

Incentive / Disincentive

Para 5.2.

Initial Sizing

The Contractor shall coordinate with the COR to obtain the sizing for every employee requiring personal protective clothing. The contractor shall ensure all employees receive properly fitting personal protective clothing. The COR will notify the contractor when a new employee has been hired and requires protective clothing. The contractor is responsible for ensuring the employee receives properly fitting personal protective clothing at no extra cost to the government.

Not more than

2 validated customer complaints per month

Nonconformance Report (NCR), results recorded on performance record, may be reported in CPARS NCR, 1% Reduction In Payment

(RIP) of contract cost monthly within contract Period of Performance

(POP).

Para 5.3.1.

Pick up and Delivery

The Contractor shall provide pickup and delivery service. This service shall include loading, unloading, segregating, transporting, counting and obtaining necessary documentation for items picked up or delivered. The Contractor shall provide their own vehicles and they shall be maintained in safe operating condition at all times.

Not more than 2 validated customer complaints annually

NCR, results recorded on performance record, may be reported in CPARS NCR, 1% RIP of contract cost monthly within contract POP.

Para 5.3.2.

Delivery Frequency

The Contractor shall pick up soiled protective clothing and deliver clean protective clothing on a weekly basis.

The Contractor will provide a schedule to the 81st RD

Not more than 2 validated customer

NCR, results recorded on performance record , may be reported in CPARS NCR, 1% RIP

COR upon award and a request in- writing will be made for any changes or deviations from it. The Contractor shall provide a receipt for each delivery that is signed by a government representative from the maintenance facility.

complaints per month

Para 5.4.

Workmanship and sanitation

Delivered articles shall conform to the generally accepted industry and local standards of quality, cleanliness, finish, appearance, and packaging. The items shall not only be clean in the sense of being free from soil and stains, but also free from bacteria, fungi and micro‑organisms, including pathogens and disease producing organisms. All work performed shall be done under sanitary conditions.

Not more than

2 validated customer complaints per month performance record , may be reported in CPARS NCR, 1% RIP

Para 5.7.

Service Ticket

After delivery of protective clothing the Contractor shall deliver receipts to shop office personnel. Delivery receipts shall reflect the following information: Date of service, actual count of protective clothing, quantities of protective clothing lost or damaged. All delivery receipts must be signed by an authorized government employee. A legible copy of the service ticket will be provided to the person signing the ticket and to the Contractors Appointed POC.

Not more than 2 validated customer complaints per week reported in CPARS NCR, 1% RIP

6 PWS

Para 5.8.

Monthly Invoicing

The Contractor shall provide monthly invoice for services rendered no later than the fifth calendar day for the proceedings month of services. The number of laundered PPC units for the POP, shown in the solicitation and resulting award, is the maximum number of funded units for current POP. The contractor shall not invoice for any unlaundered units or services not rendered. The invoice will contain an itemized list of each shop location and the total number of laundered units per location for the invoiced month. The dollar amount per laundered unit billed will not change as this is a FFP Contract. The Contractor shall ensure that a consolidated copy of the monthly service ticket receipts with authorized government employee's signature for the delivery is attached to the monthly Wide Area Workflow (WAWF) invoice using the attachment option in WAWF. Failure to provide service to any of the locations listed in Shop Locations Attachment in Section 7 will be addressed IAW this PWS. The administrative startup cost CLIN shall only be invoiced one (1) time within 60 day of contract award. The administrative costs for this period will be separately priced and will not be included in the unit pricing of the laundering services. The administrative startup cost will not include the cost of materials, supplies, equipment, tool, ect.

Not more than 2 validated customer complaints per month

NCR, results recorded on performance record, may be reported in CPARS NCR, 1% RIP

Para 5.9

CMR

Reporting

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for facilities maintenance and repair via secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year

100% accurate input of information for the Govt FY reported in CPARS NCR, 1% RIP

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition. PRS Description of contents:

a. PRS #: indicates the numbering sequence within the PRS table.

b. Performance Objective: PWS paragraph number(s) specifying each required task(s) and brief summary of required task(s) to be monitored.

c. Performance Standard: appropriate performance standard, usually described in terms of quality and timeliness, so that a distinction can be made between satisfactory and unsatisfactory performance.

d. Acceptable Quality Level (AQL): This column lists the maximum allowable degree of deviation from perfect performance of each requirement before the Government considers contractor performance unsatisfactory. An AQL does not say the contractor may knowingly offer defective service to the Government, but recognizes defective performance sometimes happens unintentionally.

e. Workload Indicator(s)/Lot size: This column indicates what will be directly utilized to obtain the lot size and validate the performance objective is achieved.

f. Method of Surveillance: method(s) utilized to objectively perform surveillance of requirement. The following listing provides various types of Surveillance

Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

http://www.sam.gov/

Random Inspection Guide, Method of surveillance, Lot size, Sample size, Performance requirement, Sampling procedure, Inspection procedure 100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (i.e., monthly, quarterly, semi-annually etc.)Validated Customer Complaint: Complaints must be validated

g. Consequence of failure to achieve the AQL