Attachment 1 - Performance of Work Statement.pdf

Performance-based Work Statement

(PWS)

Skill Gap Analysis for Air Force Credentialing Opportunities On-

Line (COOL) Maxwell AFB, Gunter Annex, AL

Contents Paragraph Page

1.1. Background Information…………………………………………………………………………………… 3

1.2. Scope of Work

1.3. Relatedness Determination Process…………………………………………………………...…………….4

1.4. Skill Gap Analysis

1.5. Maintenance and Updating

1.6. Content Delivery

1.7. Government Furnished Information

1.8. Specific Tasks

2. Security Requirements

3. Travel………………………………………………………………………………………………………….10 Appendix A: Definitions

1. Description of Services.

1.1. Background Information. This effort is part of a broader Air Force-wide initiative supporting the White House Veteran Employment and Credentialing Initiative; Veterans Opportunity to Work Hire Heroes Act of 2011; and 2012 National Defense Authorization Act, Section 558; and the Air Force’s efforts to incorporate civilian credentialing opportunities for Airmen in their personal and professional development. The goal of these initiatives are to enable the Air Force’s active duty, Guard, and Reserve personnel to be better trained, educated, and motivated to perform the critical tasks of the 21st century Air Force and also assist in preparation of transition to the civilian workforce.

As a key stakeholder, the Community College of the Air Force (CCAF), located at Maxwell AFB, Gunter Annex, AL, has been tasked by SAF/MR as the Air Force’s functional lead to establish and maintain a website and data base called Air Force COOL.

The main component of this initiative will be conducting continuous skill gap analysis for all enlisted AFSCs and the creation of a database supporting an Air Force-developed website entitled “Air Force COOL”. The Air Force COOL website will model the US Navy’s “Navy COOL” (https://www.cool.navy.mil) and US Army’s “Army COOL” (https://www.cool.army.mil) websites created to provide Sailors and Soldiers with information on how to fulfill the requirements of civilian licensures and certifications related to their military occupational specialties (MOS) and Professional Development Models (career roadmaps).

Likewise, the Air Force COOL website will provide similar learning pathways for Airmen to gain national certifications, professional licensures, CCAF degrees, apprenticeships (if applicable), and personal growth and development opportunities related to current and future AFSCs.

Central to the Air Force COOL initiative are comparability analyses that compare military education, formal training, and job skills to civilian licensing and certification requirements for all enlisted AFSCs that have credentialed civilian equivalents. These analyses are intended to provide Airmen, Guardians, and veterans with information on whether or not there are gaps between their Air Force training and skill sets, and civilian credentialing requirements. If there are gaps in training and skills, the Air Force COOL will provide critical information on programmatic and financial resources available for Airmen, Guardians, and veterans to fill those gaps. Data supporting these analyses will be stored in a database, and the results of the analyses along with general information on credentialing, will be provided to the Air Force for posting to the Air Force COOL website. Additionally, the Air Force COOL website will ensure Airmen and Veterans are aware of civilian skill conversion opportunities, identify new career paths and training opportunities, higher education opportunities, and introduce them to a broader array of career training options.

1.2. Scope of Work. This Performance Work Statement (PWS) supports the skill gap analysis between enlisted Air Force Specialty Codes (AFSC) and associated Department of Labor (DOL) occupations for the U.S. Air Force and the U.S. Space Force. The scope of this delivery is the initial research, development, and maintenance of the Air Force COOL database to ensure current and accurate. The contractor shall provide all personnel, supervision, and any items and services necessary to perform Air Force COOL database administrative functions as defined in this PWS. The contractor shall perform the requirements, conform to the professional standards, and shall follow all applicable instructions and directives as identified in this PWS. Contractor tasks include the following: research and maintain analysis of all AFSCs (approximately 190);

identify civilian credentials related to all enlisted AFSCs; identify civilian credential requirements; review Air Force training materials; conduct comparability analysis and identify preparation resources; provide DOL occupation comparability data, enter results of data collection into database; and provide analysis data from database in raw format to the Air Force for customized web programming. The Air Force will create the web pages and post to the Air Force Virtual Education Center (AFVEC). The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the government point of contact (POC).

1.3. Relatedness Determination Process

1.3.1 Conduct Analysis to Support Development of Credential Snapshot Pages: Every credential linked to an AFSC as “Directly Related” (Most) or “Skill Related” (Some) shall have data to populate Credential Snapshot information on Air Force COOL that summarizes the credential, including: a description of the credential, credential agency contact information, eligibility requirements, exam topics, and exam preparation resources. Contractor shall review/update a minimum of 360 existing Credential Snapshot pages annually; and research/add up to a minimum of 48 new Credential Snapshot pages for credentials related to AFSCs. All credentials identified for possible inclusion on COOL shall be reviewed against industry-recognized quality standards and the contractor shall recommend to Air Force whether or not to include the credential. Air Force designees shall have final approval of all credentials included on Air Force COOL. For each credential included on COOL, the Contractor shall determine and report on the accreditation status and the GI Bill approval status. The accreditation status and GI Bill approval status shall be updated on a quarterly basis. Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.3.2 Use Relatedness Determination Process to Update Existing Data for Air Force COOL Summary Pages and Add New Summary Pages: Every enlisted AFSC shall have an AFSC Summary page that includes: AFSC, list of credentials related to AFSC with key characteristics of credentials identified, list of related civilian jobs, list of relevant continuing education opportunities, and any additional information deemed necessary to keep Airmen and Guardians informed of credential opportunities. The process of compiling this information is broadly described as conducting a “Relatedness Determination” to reflect the fact that the analysis is intended to show which civilian jobs and credentials are related to each AFSC. The Contractor shall perform all necessary research and analysis to conduct the Relatedness Determinations in order to maintain accurate and current information on the AFSC summary pages. Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.3.3 Conduct New Relatedness Determinations and Create Summary Pages: As AFSCs are added or consolidated in accordance with bi-annual Air Force Enlisted Classification Directory (AFECD) revisions, new Relatedness Determinations shall be conducted, and summary pages created within 60-days of the release of the AFECD to go on the live COOL website. Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.3.4 Update Existing Relatedness Determinations and Summary Page Data: At a minimum, each Relatedness Determination shall be updated on annual basis. Identification of changes to AFSCs, or credentials may also result in the need for the Relatedness Determination to be updated. As AFSCs are added or consolidated, new Relatedness Determinations shall be conducted. Results of information shall be entered into a database that shall be used to generate the data that is provided for the Air Force COOL website. Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.3.5 Facilitate Air Force Subject Matter Expert Review and Updating of AFSC Summary Pages: On an annual basis, Contractor shall facilitate the ability of Air Force-identified subject matter experts (SMEs) for AFSCs, to review the information gathered through the Relatedness Determination and make recommendations for changes, as appropriate

1.4 Skill Gap Analysis. The contractor will continue to evaluate enlisted AFSC training and skill sets and establish the skill gap analysis data build for the database for review by Air Force personnel. Government furnished information (GFI) to evaluate enlisted AFSC training and skill sets will be provided by the Air Force COOL Program Office. The contractor will complete the comparability analyses for each enlisted AFSC and applicable national and state licensure and certifications. The contractor uses, in part, this information to make comparisons of AFSC, jobs and occupations with associated Department of Labor (DOL) occupations and recognized civilian credentials. Finally, the contractor will provide continuous Air Force COOL database maintenance and modifications to account for changes in AFSCs and new credentialing information. The prescribed work is intended to ensure that all Airmen, Veterans, and civilian industry will have access to up-to-date information on civilian credentials relevant to an enlisted member’s Air Force education and training, and resources available to the member to facilitate credentialing.

1.4.1 Linking Enlisted AFSCs to Civilian Occupations, Credentials, and Resources: The contractor evaluates all enlisted AFSC training and skill-sets and establishes the skill gap analysis data build for the database, such as: AFSC evaluation and analysis; and summary and analysis pages for AFSCs (financial and programmatic resources, credentialing basics, comparability analysis summary pages, applicable apprenticeship relationship/template, analysis and creation of occupational crosswalk, and analysis of related certifications to all AFSCs).

Specific activities include:

• Using Defense Manpower Data Center (DMDC) data and other data contained in COOL database, identify civilian equivalents related to AFSCs.

• Conduct an initial assessment of credentials that are obviously related to each AFSC based on related civilian jobs, AFSC descriptions, and credentialing requirements. Based on initial assessment, link AFSCs for input into COOL database.

• Link credentials to cross-cutting resources (e.g., GI Bill, ANSI, NCCA, and ICAC) and to unique resources available within the Air Force (i.e., e-learning opportunities, service-specific credential payment policies).

• Develop exportable raw data for the Air Force to create credential search pages and summary web pages for each AFSC that shows civilian equivalent linkages, credential linkages, and resources available to facilitate credentialing.

1.4.2. Conducting Comparability Analyses for each enlisted AFSC: The contractor creates a database to utilize results of the comparability analysis of training and job-skills associated with AFSCs (includes review of any specialized Airmen qualification training curricula). Current AFSC-related curricula number over 2,400. Licensure and certifications most closely related to AFSCs will be identified, including certification requirements, and a comparability analysis completed, and results posted to AFSC analysis pages. Specific activities include:

• For each AFSC, identify which credentials are most relevant to the military occupation and the related civilian occupation. These credentials will be targeted for comparability analysis.

• Collect civilian credentialing requirements and input them into COOL database.

• Conduct detailed comparability analysis to identify gaps between Air Force training and civilian credentialing requirements.

• Enter results of analysis in database and generate exportable raw data for the Air Force to create web pages.

1.4.3. Conduct Analysis between AFSC Training and Civilian Credentialing Requirements:

Comparability analyses identifies gaps between Air Force training and civilian requirements. Air Force selected AFSC and credential combinations shall be analyzed using Career Field Education and Training Plans, training course materials, instructor guides, student handouts, etc. as compared to the civilian credentialing requirements. Results shall be reviewed by the Air Force, and data for corresponding comparability analysis pages shall be provided by the Contractor for posting to the COOL website. (Note: One (1) AFSC-credential combination represents one (1) comparability analysis. Contractor’s ability to perform comparability analysis is dependent upon the availability of government furnished information.) Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.4.4. Conduct New Comparability Analyses and Provide Data for New Comparability Analysis Pages: The contractor shall conduct a minimum of 96 new comparability analyses per year, submit for Air Force SME review (through government POC), respond to feedback, and provide data so that new comparability analysis pages can be added to the COOL website. Data will be transmitted to Air Force to populate that information on the Air Force COOL website.

1.4.5 The contractor shall maintain change request system to be used by Air Force staff to submit requests for changes, track changes, and resolve requests.

1.4.6. Contractor shall have a working relationship with various credentialing programmatic accreditation agencies such as American National Standards Institute (ANSI), National Certification Career Association (NCCA), and International Certification Accreditation Council

(ICAC).

1.4.7. Contractor shall have working relationships with the National Governor’s Association, Department of Labor, U.S. Chamber of Commerce, Department of Veteran Affairs, state credentialing regulatory affairs bodies, and various veteran support organizations (VSO).

1.4.8. Contractor shall have experience working with credentialing and licensure policy with the Department of Defense.

1.5. Maintenance and Updating. Contractor will perform continuous database updating, analysis, and maintenance using information provided by Air Force COOL Program Office to evaluate changes to enlisted AFSC training and skill sets. Additionally, as the Air Force continues to transform and consolidate occupational specialties, an analysis will be completed for each of the merged and/or new AFSCs. Moreover, the work objective will be to ensure that the overall information contained in the database ensures the Air Force COOL website is maintained with current and useful information to all Airmen, Guardians, and veterans. Specific activities include:

1) Systematically review and update all data and information contained in the database and provide updated exportable raw data to the Air Force for website updates. Update existing comparability analyses and conduct new analyses. This will entail the following major activities:

• Verify/update credential contact information

• Identify new credentials applicable to each enlisted AFSC/civilian equivalent

• Update data on resources that will facilitate credentialing

• Identify and analyze changes in civilian credentialing requirements

• Identify and analyze changes in military training and education

• Conduct new comparability analyses using above information

2) Maintain database and provide exportable raw data to the Air Force to update Air Force COOL web site:

• Check links

• Update and improve code and design

• Improve database design and efficiency

1.6. Content Delivery. One or both of the following will be required in order to integrate COOL content with the Air Force Virtual Education Center:

1) Web Services that can be consumed by any Simple Object Access Protocol (SOAP) based Web Service Interoperability (WS-I) compatible client

• The service needs to be available on demand 24/7

• The service needs to support the Hypertext Transfer Protocol Secure (HTTPS) protocol

2) Delivered in a database or similar (such as delimited file) format to seed the initial database and when changes are made

• Microsoft Structured Query Language (SQL) Server or Access database file

• Excel

• Comma-separated Values (CSV)

1.6.1. Content Data Dictionary - The data dictionary will be required. It should clearly define each data element and include a logical data model describing the relationships between the content entities.

1) At a minimum, the following will be provided:

• Data field names, usage, and description

• Data field types

• Data field constraints, keys, and relationships

1.6.2. Content Layout - The recommended layout template should be provided so that content is displayed in accordance with the COOL display guidelines.

1.7. Government Furnished Information. The documents listed below will be provided to the contractor.

• Air Force Airmen Classification Directory (AFCD) outlining all AFSC job descriptions, qualification requirements, etc.

• Unclassified Career Field Education and Training Plans (CFETP) for all AFSCs outlining all education and training requirements necessary for award of AFSC and advancement to higher skill-levels (Apprentice-Craftsman).

• Unclassified Course Chart (CC) and Plan of Instruction (POI) for AFSC-related Air Force training courses, including course descriptions, course objectives and learning outcomes.

• Unclassified Career Development Courses (CDCs)

• Listing of Computer Based Training.

• Known/available listing of occupations and apprenticeships

• Air Force personnel/training terms and definitions

• Applicable Air Force Instructions (AFI)

1.8. Specific Tasks. The contractor shall provide the following:

1.8.1. Subject Matter Expertise. Contractor to provide expert knowledge of issues related to licensure and certification changes. Contract personnel are to keep the CCAF Credentialing Programs Office informed of changes or trends in licensure and certification requirements and provide changes in data contained in the database to the Air Force for updating the Air Force COOL website.

1.8.2. Comparability Analysis for all AFSCs. The contractor must conduct detailed comparability analysis to identify gaps between Air Force training and job skill-sets and civilian credentialing requirements and assign attainability rating on up to three credentials per AFSC.

1.8.2.1. Maintain analysis pages for all AFSCs (approximately 190 AFSCs and 21 Special Duty Identifiers) in priority order.

• Identify civilian credentials related to all AFSCs

• Identify civilian credential requirements

• Review Air Force education and training materials

• Conduct comparability analysis and identify preparation resources

• Enter results of data collection into database

• Update data for website pages to include Air Force Funded Credentialing options

• Data of other AFSC-equivalent occupations for the applicable rating pages

1.8.3. Deliverables.

• Monthly Activity Report

• Projected Timeline (Quarterly Updates)

• Annual Review/Report

Acceptance. The acceptance of these deliverables will be based on completeness, accuracy and adherence to documentation standards specified above and in paragraph 1.3.4. All software programs shall use naming conventions, accessing methodologies, and recovery/integrity capabilities. The Government will provide formal acceptance/rejection of these deliverables within 14 working days of receipt.

1.8.4. Confidentially. This effort and all materials provided to the Contractor by the Government Customer and their results, conclusions, and recommendations obtained should be considered confidential in nature, treated with care in accordance with applicable Government regulations, and treated with the same level of care that the Contractor treats its own confidential business information. The information shall not be disclosed, copied, modified, used (except in completion of this project) or otherwise disseminated to any other person or entity at any time to include, but not limited to inclusion in any database external to the Government Customer without the Government Customer’s express consent.

1.8.5. Proprietary Information. No data provided to, or developed by, the contractor shall be used for any purposes other than the tasks assigned. All information (data files and hard copy) becomes the property of the Government and the contractor shall return them at the completion of the task. The Government shall not be required to pay royalties, recurring license fees, use tax or similar additional payments for any contractor-developed product or associated software presentation.

2. Security Requirements for Unclassified Services No CAC Required

2.1. Contractor Notification Responsibilities: The contractor shall notify the contracting office within 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of contractor representatives.

b. The contract number and contracting agency.

c. The location(s) of service performance and future performance, if known.

d. The date service performance begins.

e. Any change to information previously provided under this paragraph.

2.2. Installation Access Requirements: As prescribed by the AFFAR 5352.242-9000, Contractor access to Air Force installations, AFI 31-218, Motor Vehicle Traffic Supervision, and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control.

The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass. Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work that’s been contracted to an official contractor.

During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

Failure to comply with these requirements may result in withholding of final payment.

Vehicle Inspections. All commercial vehicles will be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections will be conducted at Gate 1 (Maxwell Blvd) or Gate 4 only. Inspection members will conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

2.3. Reporting Requirements: The contractor shall comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to 42d Air Base Wing Information Protection Office, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

2.4. Traffic Laws: The contractor and their employees shall comply with base traffic regulations set forth in AFI 31-218, Motor Vehicle Traffic Supervision and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

2.5. Random Installation Entry/Exit Checks: Entry/exit vehicle checks are conducted by order of the 42 ABW Commander. These checks are conducted for the purpose of safeguarding the base and protecting government property by discovering and seizing stolen property, classified information and contraband. Refusal to submit to an installation (entry/exit) vehicle check may result in the loss of base driving privileges, revocation of base registration, or debarment action.

2.6. Cellular Phone Operation Policy: The use of cellular phones while operating a motorized vehicle is prohibited on Maxwell-Gunter. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allows their cellular phone to be operated hands-free.

The device must not cover both ears. This policy applies to everyone driving on Maxwell AFB and Gunter Annex. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

2.7. Wireless Electronic Devices: The contractor will not establish their own Information Technology (IT) systems or networks (Local Area Networks [LAN], Wide Area Network [WAN], Cellular phone/USB Modem as WAN, Wi-Fi as WAN, etc.), or camera system without the direct permission of the Program Manager and governing communications and responsible information systems office (42 CS).

2.8. Firearms and Ammunition: Transporting weapons or ammunition, concealed or otherwise, IS NOT permitted by any non-law enforcement personnel on Maxwell AFB/Gunter Annex at any time regardless of state issued concealed weapons/LEOSA permits. Violations may result in criminal prosecution under the applicable federal laws.

2.9. Illegal Weapons. The below weapons are considered illegal, unless specifically authorized by competent authority, and are prohibited on Maxwell AFB/Gunter Annex. Violations may result in criminal prosecution under the applicable federal laws.

a. Switchblade knives or knives with any type of automatic blade release.

b. An incendiary/explosive weapon (e.g., grenades, flash bangs).

c. Fireworks

d. Homemade mortars, aka "tennis ball launchers" or similar devices.

3. TRAVEL:

3.1. Contractor employees are required to travel to the Community College of the Air Force (CCAF) (100 South Turner Blvd. Maxwell AFB, Gunter Annex, Alabama) under this effort to perform the tasks associated with this effort, throughout the period of performance. Any and all travel that is required to accomplish the necessary tasks in this PWS is the responsibility of the contractor. Travel costs and costs relating to travel shall be included and incorporated as part of the unit cost for line items/deliverables. Travel by the contractor shall be coordinated with the

COR.

3.2. TRAVEL

ESTIMATES:

Annual travel projections are included below.

LOCATION

Number of Trip(s)

Number of Traveler(s)

Number of Day(s)

Round trip to Montgomery, AL

2 1 3 per trip