Attachment 1 - MyCare Program Overview.pdf

MyCare Program Overview

Welcome to Hexagon’s MyCare Program.

MyCare Offerings are designed to keep your measurement system in optimal condition and are tailored to both age and usage pattern of your system. MyCare is designed to minimize unplanned down time, keep your systems running allowing you maximum productivity and reduce total cost of ownership.

MyCare Offerings include four levels of care to best suit individual company needs. All levels are offered on a subscription basis. MyCare is designed to provide worry free support for your Hexagon measurement system, from helping you choose the appropriate level of care, to scheduling services annually to fit your production schedule. You will be reminded before each scheduled service appointment. Renewal of MyCare offering subscriptions are available per the terms of the applicable Quote and

MyCare Terms.

There are four MyCare Offerings:

1) MyCare Essential is the recommended offering for ALL Hexagon MI customers.

It covers annual hardware preventative maintenance, certification, software maintenance for PC-DMIS, and other exclusive MyCare program benefits listed below.

2) MyCare Premium is a more comprehensive support offering tailored for systems that have been in service over 4 years or with heavy utilization loads.

3) MyCare Enterprise is the most comprehensive support offering designed for customers with multiple measurement devices or large enterprises. It is fully customizable to satisfy any Enterprise need.

4) MyCare Legacy is specifically designed for systems with older generation technology.

MyCare Benefits Table*

MyCare Offerings

MyCare Essential

MyCare Premium

MyCare Enterprise

MyCare Legacy

Hardware Maintenance:**

A. Annual Certif ication Yes Yes**** Yes Yes

B. Annual Preventative Maintenance

Yes Yes Yes Yes

Software Maintenance:

C. Sof tware Updates Yes Yes Yes Yes

D. Technical Support Yes Yes Yes Yes

Other Benefits:

E. Computer Coverage*** Yes Yes Yes Yes

F. Calibration Service 20% discount Yes**** Yes Yes

G. Repair Labor Coverage 20% discount Yes Yes Yes

H. Parts Coverage 20% discount****** Yes Yes No

I. Major Machine Components Coverage

20% discount******

Yes Yes No

J. Wrist Coverage No No Yes No

K. 24 Hour Response No No If expressly included in

Quote No

L. MyCare Rewards Yes Yes Yes Yes

M. Trade-in Value Lock Credit Yes Yes Yes Yes

N. SFx Asset Management PRO***** 25% discount 25% discount

25% discount

25% discount

* See below Description of Benefits for details, limitations and exclusions.

**For year one of MyCare Subscription following purchase of a Machine, Certification and Machine commissioning for use occur at the time of Machine installation, and no additional certification or preventative maintenance services or visits are included.

*** Computer Coverage is only offered for the first three years of PC life.

****In Premium coverage Certification is part of calibration service.

See Part 4 for travel charges.

*****SFx PRO discounts as part of MyRewards for existing systems.

******Repair by Exchange (RBE) Probe components excluded.

Description of Benefits Part 1. Hardware Maintenance

A. Annual Certification service - Includes ASME B894.1 1997/2001 Sec 5.3 and

5.5, ISO 10360-2: 2001 & 10360-4: 2000 if applicable, ISO 10360-2-5:2009 &

10360-4: 2000 if applicable, or ISO 10360-7:2011 certification depending on current methodology. Certification+ provides system data with basic corrections as required and may not bring the system to factory specifications. Basic skew and squareness corrections are included. A calibration may be required for linear or laser corrections to bring a system to factory specifications. ISO 17025 Accredited Certification is not included but can be added for an additional charge. Additional information on methodologies can be supplied upon request.

a. 17025 Currently not offered in Mexico (Q2 2021)

B. Annual Preventive Maintenance service - Annual Preventive Maintenance service is intended to optimize your Machine’s efficiency. One annual

Preventative Maintenance service will be performed during the one-year

Subscription period, on the same service visit as the Annual Certification.

Preventative Maintenance consists of a multi-point inspection of your Machine, performed at the time of service on an as-needed basis, which may include:

• Inspect the machine for Damage. Note any shinny spots or scratches on the bearing paths (Indicates bearing wear)

• Inspect the air lines for discoloration or deposits.

• Inspect the air filtration system.

• Inspection of scales and rails

• Remove the Covers.

• Encoder alignment and tune up.

• Cycle machine, check motor function, tune servo amplifiers if necessary

• Check mechanics and/or air pressure of counterbalance.

• Check the functionality of all emergency stops and crash protection.

• Check probing equipment for visible damage, rotate wrist in both “A” and

“B” angles (via keypad and DCC) and square the head to the machine.

• Check cabling and connections for damage or wear.

• Check operation of cooling fans in controller.

• Clean fan filter on controller

• Check general cleanliness of controller.

• Check the operation of a jog box and joystick.

• Check in-line air filters and check the machine for the correct air pressure setting.

• Wipe down machine covers and computers.

• Check hardware and software limits.

• Check for machine certification expiration.

• Check qualification sphere certification expiration.

• Review and document revision levels. Update only when necessary.

Notwithstanding the foregoing, for year one of MyCare Subscription following purchase of a Machine, Certification and Machine commissioning for use occur at the time of

Machine installation, and no additional certification or preventative maintenance services or visits are included.

Part 2. Software Maintenance

Software Maintenance consists of Software Updates and Technical Support for the licensed Software associated with the System and identified in the Quote.

C. Software Update - During the applicable Subscription term, Hexagon will make available to Customer Software Updates made generally available during that

Subscription term. Software Updates can be installed while Annual Certification and Preventive Maintenance services are being performed. No separate visit would be provided for this service.

At the time of the Annual Certification and Preventative Maintenance services, Hexagon may also install the latest version of PC-DMIS on the System. However, Hexagon reserves the right not to perform such installation, if the existing version of PC-DMIS

Software installed on the System is more than three (3) years old and PC Specs or Operating System Version do not match the minimum requirements.

D. Technical Support - During the applicable Subscription term, Hexagon will provide Customer with technical support for PC-DMIS via telephone, email and/or any other means Hexagon makes generally available from time to time under technical support.

See MyCare Terms for additional details.

Part 3. Other Benefits

E. Computer Coverage - Provides annual coverage for your Hexagon-provided PC in the case of a major PC malfunction. Coverage is executed through a third-party service and is subject to third party coverage terms and exclusions.

Hexagon does not provide any back up services, nor does Hexagon provide coverage for customer-supplied PCs. Computer Coverage is only offered for the first three years of PC life.

F. Calibration Service - Provides coverage of a required calibration service based on currently performed calibration B89, ISO 10360-2:2001, ISO 20360-

2:2009 or ISO VDI/VDE 2617. Limited to one per annual Subscription period.

We also offer 17025 Accredited Calibration when needed. Calibration ensures the System meets original factory specifications. The calibration methodology chosen will stay consistent throughout the length of Subscription.

G. Repair Labor Coverage - Provides coverage of labor needed for repair services of the System.

H. Parts Coverage - Provides coverage for ordinary wear and tear of parts.

Probe interface components are included in parts.

The following are excluded from the MyCare Essential parts discount:

a. Repair by Exchange (RBE) Probe components

The following are excluded from parts coverage:

b. Air hoses

c. Probe components, including Styli, wrists and sensors, and racks

d. Major Machine Components

I. Major Machine Components Coverage - Provides coverage for defects in

Major Machine Components. For the purposes of this document, Major Machine components are limited to the following: chassis and bearing ways, Z Rail, Bridge, isolators if applicable, and controller repairs.

J. Wrist Coverage – Coverage is limited to the wrist only. Provides one wrist free of charge in case of covered failure annually. No styli, styli holders or probes are covered.

K. 24 Hour Service Response – Only offered to qualified customers - Provides

24-hour service response times, excluding weekends and Hexagon-observed holidays. Because of the geographical nature of this offer, it will be offered only to qualified customers and is available only to accounts within 100 miles of a

Hexagon service location or can be offered via customized service plans.

L. MyCare Rewards - Provides a discount schedule for other products and services from Hexagon Manufacturing Intelligence. To be eligible, Customer must be covered by MyCare Subscription and in good standing at the time of using

MyCare Rewards. The level and mix of Rewards will be adjusted annually an d we will provide a custom offering to our Enterprise accounts. The current MyCare

Rewards offer is goods through December 31st 2021 is:

i. 25% off SFx Asset Management PRO

ii. 20% off SFx PULSE for upgrades on existing systems (discount not offered on new systems)

iii. 10% of eStore Purchases – all Hexagon components and accessories

iv. 10% off Direct accessory purchases

v. 10% off Training – on-line, in our centers or on-site

vi. 10% off contract inspection and programming services

vii. 10% off software and hardware upgrades

viii. Unlimited access for 1 person to E-Learning Training

(Learning.HexagonMI). One user per system. –

1. Register user on https://learning.hexagonmi.com/

2. Send email to training.us.mi@hexagon.com providing user information to activate unlimited MyCare access.

NOTES:

- Customers must have at least one System under MyCare Subscription (any level) at that location, in order to gain access to MyCare Rewards for that location.

- Hexagon reserves a right to change MyCare Rewards at any time.

- Quotations and contracts for each of the above offerings shall be subject to

Hexagon’s then-current standard terms and conditions applicable to that offer.

M. Trade-In Value Lock Credit - Earns credits towards purchase of a new Hexagon

MI CMM system. Customer will start earning credit towards a new machine in year-one of coverage. Under MyCare Essential Customer will earn 0.5% (1% under Premium, Enterprise and Legacy) per Subscription year towards a new

Hexagon CMM system for every year of continuous coverage (e.g., continuous

MyCare coverage for ONE CMM System will earn Customer a 5% (10% under

Premium, Enterprise and Legacy) discount after 10 years of coverage towards

ONE new CMM system). Credit earned is capped at and will not exceed $6,000

($12,000 under Premium, Enterprise and Legacy). Multiple machines credits cannot be combined with a single aggregate discount. If Customer trades in the existing system, additional credit may be applied depending on size, configuration, age and condition of the machine.

Any gap or discontinuance in MyCare Coverage Subscription will result in the credit resetting to zero.

N. SFx Asset Management PRO - SFx Asset Management lets operators and managers keep a close check on systems by providing real-time customizable notifications of the performance and status of metrology assets including coordinate measuring machines (CMMs) and laser trackers. Data aggregated by https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearning.hexagonmi.com%2F&data=02%7C01%7C%7C7acf63f8802f465b9e5808d845331ba7%7C1b16ab3eb8f64fe39f3e2db7fe549f6a%7C0%7C0%7C637335433101440690&sdata=IyRu1Q2wmcnXbWRpeLxtmxc4HJTbl0ChPbMpPADRKFY%3D&reserved=0 mailto:training.us.mi@hexagon.com

SFx Asset Management PRO can be used to pre-emptively schedule maintenance and identify sources of downtime.

In 2021, the first year of SFx PRO subscription will be included with any new

CMM. If you have existing equipment, MyCare Subscription entitles you to a 25% discount part of MyRewards.

Part 4. Travel Charges

In the United States:

• For MyCare Essential Customers:

o Travel is included at no additional charge for the annual certification and preventative maintenance service visit. All other required travel (e.g., travel required for repairs, parts, or other services), will be charged at Hexagon’s prevailing rates. Any MyCare discounts will not apply to travel charges.

• For MyCare Premium, Enterprise and Legacy Customers: Travel is included at no additional charge for:

o The annual certification and preventive maintenance visit;

o Any additional certification or calibration Services under the applicable MyCare Subscription; and o Any repair labor under the applicable MyCare Subscription.

In Canada:

• All travel in Canada is additional, and will be charged at Hexagon’s prevailing rate.

Part 5. Discounts/Rewards/Credits

Discounts, rewards, or credits available under the MyCare program (including any under

Sections F, G, H, I, L, and M above) (i) cannot be combined with any other sale, promotion, discount, code, coupon and/or special offer; (ii) have no cash value; (iii) cannot be sold or otherwise transferred; (iv) are void in jurisdictions prohibited by applicable law. It is Customer’s responsibility to request application for any

MyCare discount, reward or credit prior to the applicable transaction; MyCare discounts, rewards or credits will not be applied retroactively after the transaction.

Part 6. Exclusions

Notwithstanding anything to the contrary in this or other document, Hexagon will have no obligation with respect to, and there shall be no MyCare coverage for any hardware maintenance, software maintenance, servicing, labor, travel, repair, or replacement of parts or components required as a result of the following:

- damage caused by failure to continuously provide a suitable installation environment as prescribed by the manufacturer’s user manuals or recommendations including, but not limited to, the failure to provide, or the failure of, adequate electrical power, air conditioning or humidity control, or vibration isolation;

- damage caused by uses other than those purposes for which System was designed;

- damage caused by accident, vandalism, abuse, or disaster, which shall include but is not limited to fire, flood, water, environmental contamination, transportation, earthquake, wind and lightning, negligence or misuse by Customer or its representatives or contractors;

- damage caused by alterations, performance of maintenance, or repairs not done by Hexagon or its authorized service providers.

- damage resulting from external causes to the System including, but not limited to, failure of, or faulty electric power (such as power surges) or air conditioning.

- Re-manufacturing or refurbishing the System except as specifically authorized by

Hexagon.

- Theft, disappearance, war, terrorism, fraud or willful acts.

- Moving or reinstallation of the System. OR

- Service of parts, components or products which were not manufactured and approved by Hexagon.

Part 7. MyCare Program Terms

This MyCare Program Overview is subject to, and incorporates by reference, the then-current Hexagon MyCare Terms available at https://www.hexagonmi.com/about-us/terms-of-sale/terms-of-sale-usa (or a successor URL). You can also request a copy of the MyCare Terms from your Hexagon representative.

https://www.hexagonmi.com/about-us/terms-of-sale/terms-of-sale-usa https://www.hexagonmi.com/about-us/terms-of-sale/terms-of-sale-usa