Attachment 1 - Moapa OAM Voice SOW.pdf

STATEMENT OF WORK

Colorado River Service Unit Irene Benn Medical Center (Moapa)

Health Station

STATEMENT OF WORK

Order Identification Number: 75H71224C00016

Operations, Administration and Management

Support for Voice (OA&M)

Issued by:

Indian Health Services

Colorado River Service Unit

Irene Benn Medical Center (Moapa IHS)

#10 Lincoln Street

Moapa, Nevada 89025

Table of Contents

1 Project Description

1.1 Project Title

1.2 Purpose

1.3 Background

1.4 Scope

1.4.1 Organization and Mission

1.4.2 Existing Communications and Network Infrastructure

1.5 Acquisition Selected

1.6 Period of Performance

1.7 Points of contact

1.8 Place of Performance/Hours of Operation

2 Statement of Work

Task List .................................................................................. Error! Bookmark not defined.

2.1 Task 1: Program Management and General Requirements ......... Error! Bookmark not defined.

2.1.1 Sub-task 1: General Roles and Responsibilities Error! Bookmark not defined.

2.1.2 Sub-task 5: Reporting and other communications ........... Error! Bookmark not defined.

2.2 Task 2: Operations and Administration (OA&M) for Voice Network .... Error! Bookmark not defined.

2.2.1 Sub-task 1: OA&M Roles and Responsibilities .. Error! Bookmark not defined.

2.2.2 Sub-task 2: CRSU Voice OA&M Service Environment ..... Error! Bookmark not defined.

2.2.2.1 Hardware and Software ................................ Error! Bookmark not defined.

2.2.2.2 Agreements and Licenses ............................ Error! Bookmark not defined.

2.2.2.3 Service Locations ......................................... Error! Bookmark not defined.

2.3 Site Survey ................................................................... Error! Bookmark not defined.

2.3.1 Sub-task 3: Voice Network Management ........... Error! Bookmark not defined.

2.3.1.1 General Voice OA&M Requirements ........... Error! Bookmark not defined.

2.3.1.1.1 Trouble Reporting and Escalation ............ Error! Bookmark not defined.

2.3.1.1.2 Inventory Management .............................. Error! Bookmark not defined.

2.3.1.1.3 Change Management ................................. Error! Bookmark not defined.

2.3.1.2 Trunk Circuit Monitoring .............................. Error! Bookmark not defined.

2.3.1.3 911 Alerting and Reporting .......................... Error! Bookmark not defined.

2.3.1.3.1 Monitor and Control Authorized Modems Error! Bookmark not defined.

2.4 Task 4: Support Services for Local and Long Distance Services .. Error! Bookmark not defined.

2.4.1 Sub-task 1: Roles and Responsibilities ............. Error! Bookmark not defined.

3 Staffing and Personnel Requirements ................................. Error! Bookmark not defined.

3.1 Personnel Requirements............................................... Error! Bookmark not defined.

3.1.1 Special Qualifications and Certifications ........... Error! Bookmark not defined.

4 Materials, Equipment and Facilities

4.1 Equipment Warranty and Inventory and SCRM

4.2 Government-Furnished

4.3 Government Furnished Equipment (GFE)

4.3.1 Government Furnished Information (GFI)

4.4 Contractor-Furnished

4.4.1 Contractor Furnished Equipment (CFE)

4.4.1.1 Contractor Furnished Items (CFI)

5 Invoice Requirements

5.1 Invoice Submission

5.1.1 Billing Cycle and Data Elements

5.1.2 Electronic Funds Transfer (EFT)

6 Electronic and Information Technology Accessibility Standards (Section 508)

6.1 Preparation and Delivery Instructions

1 Project Description

This is the Colorado River Service Unit – Irene Benn Medical Center (Moapa) Statement of Work for the following task(s) to establish and provide a PBX

Project Title

Irene Benn Medical Center (Moapa) Station Operations, Administration, and Management (OA&M) Support for Voice

1.1 Purpose

The purpose of this solicitation is to outsource the operations, administration, and management (OA&M) of the Agency’s local exchange access commercial network services and shifts the responsibilities and support to the offeror. The OA&M includes running the day-to-day business operations and functions of the voice network enterprise and thereby allowing the Agency to focus on its core mission.

The OA&M for Voice will provide and help the Agency achieve cost-effective operations and administration of its own Voice infrastructure, provide predictable equipment and personnel-related costs, reduce operating and maintenance costs, and minimize expenses and unscheduled outages that can arise from unexpected network incidents and complex voice network problems.

1.2 Background

Irene Benn Medical Center (Moapa) is a facility that provides outpatient services on Monday – Friday. Irene Benn Medical Center (Moapa) provides health care services to approximately 490 patients. Moapa Valley Telephone is the Local Exchange Carrier (LEC).

1.3 Scope

The offeror to supply dedicated data circuit to provide Session Initiation Protocol (SIP) trunk services to the site. The site will require Ethernet handoff with RJ45 connector for this connection. This connection shall be located in the buildings Main Distribution Frame (MDF), extending the Demarcation point (DMARC) as necessary. The offeror is to also provide XX number of DIDs on this connection, poring over existing DID as necessary.

1.3.1 Organization and Mission

The Indian Health Service, an agency within the Department of Health and Human Services, is responsible for providing federal health services to American Indians and Alaska Natives. The provision of health services to members of federally recognized tribes grew out of the special government-to-government relationship between the federal government and Indian tribes. This relationship, established in 1787, is based on Article I, Section 8 of the Constitution, and has been given form and substance by numerous treaties, laws, Supreme Court decisions, and Executive Orders. The IHS is the principal federal health care provider and health advocate for

Indian people and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for approximately 2.6 million American Indians and Alaska Natives who belong to 574 federally recognized tribes in 37 states.

The Irene Benn Medical Center is located on the Moapa Band of Paiute Indian reservation which is a federally recognized Indian Tribe located approximately 52 miles northeast of Las Vegas, Nevada.

Existing Communications and Network Infrastructure

The Local Exchange Carrier (LEC) – Moapa Valley Telephone Company Telephone Number

Account Description Service Address

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-865-

Hosted PBX #10 Lincoln Street, Moapa, NV

702-864-

Hosted PBX #10 Lincoln Street, Moapa, NV

1.4 Acquisition Selected

This is a Firm Fixed Price contract type request.

1.5 Period of Performance

The Terms agreed upon by CRSU and the offeror will remain in effect for the life of the Contract.

The offeror shall provide technical support, and shall procure and install [or recommend] the equipment for these Tasks.

The term of the order will be for a base and 4 year option from the date of award through a contract the overall period of performance is specified in the following table.

Table 1.7-1: Date of Task Order Award

Start Date End Date

Contract Period 07/01/2024 06/30/2029

1.6 Points of contact

JayLynn Saavedra is the Contracting Officer Representative (COR) and the local point of contact (POC). JayLynn Saavedra can be reached at 928-669-3112, or jaylynn.saavedra@ihs.gov.

Justin Peck, IT Specialist may be contacted in lieu of COR or POC at 928-669-3216, justin.peck@ihs.gov.

Communication including issuing reports shall be sent to the COR and the IT Specialist.

1.7 Place of Performance/Hours of Operation

The offeror shall comply with the geographic requirements specified in this solicitation to provide the operations, administration, and management of the PIHC Voice network enterprise.

Irene Benn Medical Center (Moapa):

Hours of Operation:

Monday thru Friday 8:00AM to 5:00PM

The offeror shall adhere to the hours of operation described herein. Any work performed after normal business hours will be allowed as necessary upon prior approval and coordination with the CRSU Contracting Officer’s Representative (COR).

2 Statement of Work

The offeror shall provide the following:

A SIP Trunk that meets the technical requirements of the CRSU 48-hour advanced notice of scheduled maintenance Upon request of the CRSU trunk usage reports Fraud monitoring on the SIP Trunk An RJ-45 100/1000 handoff at the demarcation point 911 routing to the Moapa Tribal Police Department and flexibility to offer Enhanced 911 when it becomes available to the Tribe Support for Long Distance Services

3 Materials, Equipment and Facilities

The offeror shall meet and comply with the baseline general requirements for the management, maintenance, and handling of equipment and equipment services as described in Section C.2.1 General Requirements of the contract.

3.1 Equipment Warranty and Inventory and SCRM

Agency-specific requirements for equipment and facilities may be provided for each individual equipment.

3.2 Government-Furnished

Government Furnished Property (GFP) which includes Government Furnished Material (GFM), Government Furnished Information (GFI), and Government Furnished Equipment (GFE) may be provided and shall be identified in the individual task order. The offeror shall be responsible for conducting all necessary examinations, inspections, maintenance, and tests upon receipt.

3.3 Government Furnished Equipment (GFE)

Upon the award and placement of each task order, Government Furnished Equipment (GFE) may be made available by the CRSU for use by the offeror to support the tasks. The offeror shall use GFE to provide support services as mutually agreed upon by the offeror and Agency.

The offeror shall evaluate all equipment as the Agency directs.

3.3.1 Government Furnished Information (GFI)

Site floor plans, specifications, and references will be provided by the COR. Site drawings, cable run sheets and complete technical documentation generated by the offeror, as well as documentation that was provided to the offeror by the COR or TPOC shall be delivered NLT thirty (30) work days to CRSU’s POC following the completion of the project.

3.4 Contractor-Furnished

3.4.1 Contractor Furnished Equipment (CFE)

All material and equipment identified on the network design package to accomplish this task will be furnished by the offeror. The offeror will purchase, ship, move, store, inventory, and handle installation material that is identified as CFE. Excess materials and prescribed spares shall be turned over to the COR at the completion of the project. Material turned over at the completion of the project shall be thoroughly documented including description, part numbers, and quantities.

3.4.1.1 Contractor Furnished Items (CFI)

The offeror shall identify in their proposal any items to be furnished during the performance of this task order.

4 Invoice Requirements

4.1 Invoice Submission

The offeror shall comply with the detail billing requirements:

A proper invoice must include the following items:

1. Contractor name and address

2. Contractor representative

3. Contract number

4. Order number(s)

5. Accounting Control Transaction (ACT) number (assigned by the OCO on the order)

6. Period of performance (month services performed for work request orders, month deliverable completed for fixed price orders)

7. Bill number

8. Customer’s name and address

9. For Fixed Price Orders, products delivered and accepted, listed by deliverable number;

for Time and Materials orders, labor charges accepted during the period of performance

10. Travel and per diem charges

11. Total billed amount

4.1.1 Billing Cycle and Data Elements

The offeror shall invoice on a monthly basis. The invoice shall include the period of performance covered by the invoice. All labor, equipment, equipment services and unpriced items (other direct costs) shall be reported, and shall be provided for the current billing month and in total from project inception to date. If subcontracting is proposed, one consolidated invoice from the prime contractor shall be submitted in accordance with other terms and conditions of the RFQ.

4.1.2 Electronic Funds Transfer (EFT)

The offeror shall cooperate with the Government to allow payment of bills via Electronic Funds Transfer (EFT).

5 Electronic and Information Technology Accessibility Standards (Section 508)

All Electronic and Information Technology (EIT) procured through this task order must meet the applicable accessibility standards at 36 CFR 1194, unless an Agency exception to this requirement exists. Section 508 Compliance Summary is viewable at:

https://www.section508.gov/index.cfm?fuseAction=stdsSum#technical The offeror shall indicate for each line item in the schedule whether each product or service is compliant or noncompliant with the accessibility standards at 36 CFR 1194. Further, the proposal must indicate where full details of compliance can be found (e.g., the offeror's website or other exact location).

5.1 Preparation and Delivery Instructions

The Proposal shall be delivered to:

Provide the following: Position Qualification JayLynn Saavedra,COR/IT Supervisor and Justin Peck, IT Specialist jaylynn.saavedra@ihs.gov, justin.peck@ihs.gov 928-669-3112, 928-669-3216

Position Qualifications Offeror’s shall provide position qualifications for each specific labor category. Offeror’s shall provide the minimum requirements in the position qualifications, to include:

(a) duties and responsibilities

(b) licensing and/or certifications

(c) education

(d) experience