Attachment 1 List of Key Questions_RFI_10.20.25.xlsx

XLSX spreadsheet 77 KB Posted Oct 22, 2025

Attached to: Enterprise Centralized Uninterrupted Power Supply (UPS) Program
Solicitation number: RFI_25R0000009
Issued by: Department of Justice Federal Bureau of Investigation Headquarters Division

About this file

Written by GovTribe AI · Oct 22, 2025

This is a Request for Information (RFI) issued by the FBI seeking input on an Enterprise Centralized Uninterrupted Power Supply (UPS) Program designed to support at least 56 sites across the United States and its territories. The RFI aims to explore service options that balance cost-effectiveness with system reliability, potentially incorporating a mix of third-party services and Original Equipment Manufacturer (OEM) support for UPS maintenance and lifecycle replacement.

The document contains a detailed template with 17 key questions for potential vendors, focusing on critical aspects such as FedRAMP authorization, cloud environment scalability, integration capabilities with Microsoft Government Cloud, API functionality, OCR capabilities, cost structures, implementation timelines, and technical experience. Vendors are asked to provide comprehensive information about their UPS service plans, including preventive maintenance frequency, technician qualifications, warranty details, support coverage, and examples of similar services provided to other government agencies.

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Response Template

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Facility Clearance (if applicable):
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
What FedRamp categorization level
1a. If not, what is your readiness level to achieve FedRAMP authorization? (e.g., have you completed any work on a System Security Plan-SSP? Have you engaged a 3PAO?)
2. Has your cloud environment received any other commercial certifications that would make the FedRAMP authorization easier to achieve?
3. Will your implementation be specific for the FBI (e.g., single tenant) or is it a multi-tenant cloud environment?
4. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
5. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
6. What are your primary concerns or risks with this procurement?
7. How does your solution align with the following definition of Software as a Service (SaaS)?
8. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment?
8a. Please note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments.
8b. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
9. Does your solution have an Application Programming Interface (API)?
10. Does your solution have Optical Character Recognition (OCR) capability?

Summary Matrix (2)

Line	Contractor Legal/DBA Name:	Address:	Point of Contact:	Telephone:	Email Address:	UEI Number:	Cage Code:	Applicable NAICS Codes:	Standard Business Size/Socioeconomic Status:	GSA Schedule:	NASA SEWP Contract:	Other Governmentwide Contract (Name and Contact Number)	Provide evidence to show your company can provide the requested services and/or products required.	Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.	1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?	2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?	3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?	4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?	5. How does your solution align with the above definition of SaaS?	6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?	7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?	8. Does your solution have an Application Programming Interface (API)?	9. Does your solution have Optical Character Recognition (OCR) capability?	10. Does the product/service offer the capability to port phone/fax numbers into the product/service?	11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).	12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat	13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the	14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.	15. License structuring and implementation timeline to include any developmental tasks associated with implementation.	16. Provide a list of any tools (e.g., software) needed for successful implementation.	17. Provide examples related to similar services/products that have been provided to other government agencies.	Notes	Does this vendor meet requirements?	Rank	Invite to Vendor Day?
1	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
2	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
3	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
4	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
5	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
6	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
7	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
8	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
9	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
10	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

Summary Matrix

Line	Contractor Legal/DBA Name:	Address:	Point of Contact:	Telephone:	Email Address:	UEI Number:	Cage Code:	Applicable NAICS Codes:	Standard Business Size/Socioeconomic Status:	GSA Schedule:	NASA SEWP Contract:	Other Governmentwide Contract (Name and Contact Number)	Provide evidence to show your company can provide the requested services and/or products required.	Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.	1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?	2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?	3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?	4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?	5. How does your solution align with the above definition of SaaS?	6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?	7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?	8. Does your solution have an Application Programming Interface (API)?	9. Does your solution have Optical Character Recognition (OCR) capability?	10. Does the product/service offer the capability to port phone/fax numbers into the product/service?	11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).	12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat	13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the	14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.	15. License structuring and implementation timeline to include any developmental tasks associated with implementation.	16. Provide a list of any tools (e.g., software) needed for successful implementation.	17. Provide examples related to similar services/products that have been provided to other government agencies.	Notes	Does this vendor meet requirements?	Rank	Invite to Vendor Day?
1	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
2	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
3	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
4	0	0	0	0	0	0	0	0	0	0	0	0	ERROR:#REF!	ERROR:#REF!	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
5	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
6	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
7	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
8	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
9	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
10	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

Response 1

Contractor Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

UEID:

Cage Code:

Applicable NAICS Codes:

Business Size:

GSA Schedule (if applicable)

NASA SEWP Contract (if applicable)

Other Governmentwide Contract (Name and Contact Number)

1. What types of centralized UPS service plans does the vendor offer?

1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?

1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?

1.c. Are the same services covered in the PM and semi-PM visits?

2. Provide evidence to show that the company can ensure maintenance complies with industry standards, safety protocols, and record-keeping for audits for the centralized UPS systems (i.e., technical ability, personnel, and experience).

2.a. How much experience does the vendor have servicing centralized UPS systems?

2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

3. Does the vendor offer priority scheduling for repairs and routine maintenance?

4. What documents are provided before a maintenance visit? A repair visit?

5. What documents are provided after a maintenance visit? A repair visit?

5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?

5.b What is the typical turnaround time for such reports?

6. What is the cost structure of the maintenance plan?

6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?

6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?

6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

6.d. Does the vendor’s plan include travel to and from maintenance site?

6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?

6.f. Does the vendor charge for cancelations or rescheduling?

6.g. Does the vendor provide services to all 50 states and Puerto Rico?

6.g.i. List locations where a higher premium applies.

7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.

8. What warranties or guarantees are offered?

8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?

8.b. Are there warranties on parts and services performed?

8.c. How long do the warranties last, and what is covered?

9. Does the vendor offer any enterprise forecasting/tracking for part replacement?

10. Please describe your process for making and tracking maintenance appointments?

11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.

12. What is the price basis for annual and semiannual maintenance OEM vs third party?

13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

Response 2

Contractor Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

DUNS Number:

Cage Code:

Applicable NAICS Codes:

Standard Business Size:

GSA Schedule:

NASA SEWP Contract:

Other Governmentwide Contract (Name and Contact Number)

1. What types of centralized UPS service plans does the vendor offer?

1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?

1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?

1.c. Are the same services covered in the PM and semi-PM visits?

2.a. How much experience does the vendor have servicing centralized UPS systems?

2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

3. Does the vendor offer priority scheduling for repairs and routine maintenance?

4. What documents are provided before a maintenance visit? A repair visit?

5. What documents are provided after a maintenance visit? A repair visit?

5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?

5.b What is the typical turnaround time for such reports?

6. What is the cost structure of the maintenance plan?

6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?

6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?

6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

6.d. Does the vendor’s plan include travel to and from maintenance site?

6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?

6.f. Does the vendor charge for cancelations or rescheduling?

6.g. Does the vendor provide services to all 50 states and Puerto Rico?

7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.

8. What warranties or guarantees are offered?

8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?

8.b. Are there warranties on parts and services performed?

8.c. How long do the warranties last, and what is covered?

9. Does the vendor offer any enterprise forecasting/tracking for part replacement?

10. Please describe your process for making and tracking maintenance appointments?

11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.

12. What is the price basis for annual and semiannual maintenance OEM vs third party?

13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

Response 3

Contractor Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

DUNS Number:

Cage Code:

Applicable NAICS Codes:

Standard Business Size:

GSA Schedule:

NASA SEWP Contract:

Other Governmentwide Contract (Name and Contact Number)

1. What types of centralized UPS service plans does the vendor offer?

1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?

1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?

1.c. Are the same services covered in the PM and semi-PM visits?

2.a. How much experience does the vendor have servicing centralized UPS systems?

2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

3. Does the vendor offer priority scheduling for repairs and routine maintenance?

4. What documents are provided before a maintenance visit? A repair visit?

5. What documents are provided after a maintenance visit? A repair visit?

5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?

5.b What is the typical turnaround time for such reports?

6. What is the cost structure of the maintenance plan?

6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?

6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?

6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

6.d. Does the vendor’s plan include travel to and from maintenance site?

6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?

6.f. Does the vendor charge for cancelations or rescheduling?

6.g. Does the vendor provide services to all 50 states and Puerto Rico?

7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.

8. What warranties or guarantees are offered?

8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?

8.b. Are there warranties on parts and services performed?

8.c. How long do the warranties last, and what is covered?

9. Does the vendor offer any enterprise forecasting/tracking for part replacement?

10. Please describe your process for making and tracking maintenance appointments?

11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.

12. What is the price basis for annual and semiannual maintenance OEM vs third party?

13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

Response 4

Contractor Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

DUNS Number:

Cage Code:

Applicable NAICS Codes:

Standard Business Size:

GSA Schedule:

NASA SEWP Contract:

Other Governmentwide Contract (Name and Contact Number)

1. What types of centralized UPS service plans does the vendor offer?

1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?

1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?

1.c. Are the same services covered in the PM and semi-PM visits?

2.a. How much experience does the vendor have servicing centralized UPS systems?

2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

3. Does the vendor offer priority scheduling for repairs and routine maintenance?

4. What documents are provided before a maintenance visit? A repair visit?

5. What documents are provided after a maintenance visit? A repair visit?

5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?

5.b What is the typical turnaround time for such reports?

6. What is the cost structure of the maintenance plan?

6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?

6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?

6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

6.d. Does the vendor’s plan include travel to and from maintenance site?

6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?

6.f. Does the vendor charge for cancelations or rescheduling?

6.g. Does the vendor provide services to all 50 states and Puerto Rico?

7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.

8. What warranties or guarantees are offered?

8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?

8.b. Are there warranties on parts and services performed?

8.c. How long do the warranties last, and what is covered?

9. Does the vendor offer any enterprise forecasting/tracking for part replacement?

10. Please describe your process for making and tracking maintenance appointments?

11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.

12. What is the price basis for annual and semiannual maintenance OEM vs third party?

13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

Response 5

Contractor Legal/DBA Name:

Address:

Point of Contact:

Telephone:

Email Address:

DUNS Number:

Cage Code:

Applicable NAICS Codes:

Standard Business Size:

GSA Schedule:

NASA SEWP Contract:

Other Governmentwide Contract (Name and Contact Number)

1. What types of centralized UPS service plans does the vendor offer?

1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?

1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?

1.c. Are the same services covered in the PM and semi-PM visits?

2.a. How much experience does the vendor have servicing centralized UPS systems?

2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

3. Does the vendor offer priority scheduling for repairs and routine maintenance?

4. What documents are provided before a maintenance visit? A repair visit?

5. What documents are provided after a maintenance visit? A repair visit?

5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?

5.b What is the typical turnaround time for such reports?

6. What is the cost structure of the maintenance plan?

6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?

6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?

6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

6.d. Does the vendor’s plan include travel to and from maintenance site?

6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?

6.f. Does the vendor charge for cancelations or rescheduling?

6.g. Does the vendor provide services to all 50 states and Puerto Rico?

7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.

8. What warranties or guarantees are offered?

8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?

8.b. Are there warranties on parts and services performed?

8.c. How long do the warranties last, and what is covered?

9. Does the vendor offer any enterprise forecasting/tracking for part replacement?

10. Please describe your process for making and tracking maintenance appointments?

11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.

12. What is the price basis for annual and semiannual maintenance OEM vs third party?

13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.

Response (5)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Response (6)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Response (7)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Response (8)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Response (9)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Response (10)

Contractor Legal/DBA Name:	Location of information (e.g., page number)
Address:
Point of Contact:
Telephone:
Email Address:
DUNS Number:
Cage Code:
Applicable NAICS Codes:
Standard Business Size:
GSA Schedule:
NASA SEWP Contract:
Other Governmentwide Contract (Name and Contact Number)
Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Information provided shall be succinct and related to the requested information in this RFI. All submissions shall be unclassified.
Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
1. Does your prospective cloud application have a FedRAMP authorization and at what categorization level?
2. Will your implementation be specific for the FBI (i.e., single tenant) or is it a multi-tenant cloud environment?
3. Is there any limit on the number of fax pages that can be received and transmitted in a day/month/year, and what factors affect the limits?
4. How scalable is your cloud environment for future expansion and what factors, if any, limit future growth?
5. How does your solution align with the above definition of SaaS?
6. Has your solution ever been integrated with Microsoft’s Office365 Government Computing Cloud – High (GCC-High) environment (note, Microsoft’s GCC and GCC-High clouds are two physically separate Office365 environments)?
7. Has your solution ever been configured to use Microsoft’s Azure Government Active Directory/EntraID for its identity provider?
8. Does your solution have an Application Programming Interface (API)?
9. Does your solution have Optical Character Recognition (OCR) capability?
10. Does the product/service offer the capability to port phone/fax numbers into the product/service?
11. Explain your product/service’s cost structure (e.g., do you charge per page, a flat monthly rate, a flat rate with limit and additional costs if limit is exceeded).
12. Provide evidence to show that your company can provide the requested services and/or products required (i.e., technical ability, personnel, and experience). Please identify the proposed COTS product that meets the requirements outlined above. Informat
13. Address whether your company has a GSA Schedule, NASA SEWP contract, or other governmentwide contract vehicles and if they are capable of providing these products/services on schedule. If able to provide the products/services on schedule, provide the
14. Any other assumptions, comments, concerns, and/or questions relating to the contemplated products/services.
15. License structuring and implementation timeline to include any developmental tasks associated with implementation.
16. Provide a list of any tools (e.g., software) needed for successful implementation.
17. Provide examples related to similar services/products that have been provided to other government agencies.
Notes
Does RFI meet requirements?

Summary_Matrix

Contractor Legal/DBA Name:	0	0	0	0	0
Address:	0	0	0	0	0
Point of Contact:	0	0	0	0	0
Telephone:	0	0	0	0	0
Email Address:	0	0	0	0	0
DUNS Number:	0	0	0	0	0
Cage Code:	0	0	0	0	0
Applicable NAICS Codes:	0	0	0	0	0
Standard Business Size:	0	0	0	0	0
GSA Schedule:	0	0	0	0	0
NASA SEWP Contract:	0	0	0	0	0
Other Governmentwide Contract (Name and Contact Number)	0	0	0	0	0
1. What types of centralized UPS service plans does the vendor offer?
0	0	0	0	0
1.a. How frequently will preventive maintenance (PM) visits be scheduled (e.g., annually, semiannually, qarterly)?
0	0	0	0	0
1.b. What specific tasks are included in each PM visit (e.g., battery testing, capacitor and fan inspections, firmware updates, system diagnostics, cleaning, air filter replacement)?
0	0	0	0	0
1.c. Are the same services covered in the PM and semi-PM visits?
0	0	0	0	0
2. Provide evidence to show that the company can ensure maintenance complies with industry standards, safety protocols, and record-keeping for audits for the centralized UPS systems (i.e., technical ability, personnel, and experience).
0	0	0	0	0
2.a. How much experience does the vendor have servicing centralized UPS systems?
0	0	0	0	0
2.b. What qualifications and experience do the technicians have?

2.b.i. Are the service technicians certified and trained?

2.b.ii. Please provide examples of certifications and trainings.

0	0	0	0	0
3. Does the vendor offer priority scheduling for repairs and routine maintenance?
0	0	0	0	0
4. What documents are provided before a maintenance visit? A repair visit?
0	0	0	0	0
5. What documents are provided after a maintenance visit? A repair visit?
0	0	0	0	0
5.a. What information is included in these reports (e.g., condition of the system, work performed, recommendations)?
0	0	0	0	0
5.b What is the typical turnaround time for such reports?
0	0	0	0	0
6. What is the cost structure of the maintenance plan?
0	0	0	0	0
6.1. Is the maintenance contract priced as a flat fee, or does the vendor charge on a per-service or per-hour basis?
0	0	0	0	0
6.b. Are there any extra charges for services outside of the standard agreement (e.g., emergency repairs, special parts)?
0	0	0	0	0
6.c. Does the vendor’s plan include maintenance services outside of normal business hours?

6.c.i. Is there an additional charge?

0	0	0	0	0
6.d. Does the vendor’s plan include travel to and from maintenance site?
0	0	0	0	0
6.e. Does the vendor provide 24-hour technical or emergency hotline/help-desk support?
0	0	0	0	0
6.e.i. Is there an additional charge for this?
0	0	0	0	0
6.f. Does the vendor charge for cancelations or rescheduling?
0	0	0	0	0
6.g. Does the vendor provide services to all 50 states and Puerto Rico?

6.g.i. List locations where a higher premium applies.

0	0	0	0	0
6.h. Does the vendor offer third-party, OEM, or a combination of services?
0	0	0	0	0
7. What happens if the vendor cannot resolve a problem on-site? Explain the escalation process or a backup plan in place.
0	0	0	0	0
8. What warranties or guarantees are offered?
0	0	0	0	0
8.a. Does the vendor guarantee specific performance metrics, such as uptime or response time?
0	0	0	0	0
8.b. Are there warranties on parts and services performed?
0	0	0	0	0
8.c. How long do the warranties last, and what is covered?
0	0	0	0	0
9. Does the vendor offer any enterprise forecasting/tracking for part replacement?
0	0	0	0	0
10. Please describe your process for making and tracking maintenance appointments?
0	0	0	0	0
11. Address whether your company has a GSA Schedule and if they can provide these services on schedule. If able to provide the services on schedule, provide the schedule and SIN.
0	0	0	0	0
12. What is the price basis for annual and semiannual maintenance OEM vs third party?
0	0	0	0	0
13. Any other assumptions, comments, concerns, and/or questions relating to the contemplated services.
0	0	0	0	0

File details come from the government source that posted it. Updated Oct 22, 2025.