Attachment 1 Laundry Performance Work Statement.docx

PERFORMANCE WORK STATEMENT

LAUNDRY SERVICES

Part 1 General Information

1.1 General:

This is a non-personnel services contract to provide laundry services located at the Elko Service Unit in Elko, NV The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Laundry Services as defined in this Statement of Work (SOW). The contractor shall perform to the standards in this contract.

1.3 Background:

The Elko, Service Unit provides quality health care to the members of five Native American tribes. The 20-bed hospital is staffed by five physicians and one physician's assistant. Laundry services are required for mission critical support of the health care center. It is imperative that the contractor meet the high standards of the scope of work to prevent the spread of germs and disease not only to Elko patients but to its hospital staff as well.

1.4 Type of Contract:

The Government intends to award a single firm-fixed-price (FFP) contract, but reserves the right to issue multiple awards.

1.5 Scope of Work:

To provide linen and laundry services to include pick-up of soiled laundry and delivery of clean laundry for the Elko Service Unit. The contractor shall comply with all applicable Federal, State and local health regulations. Delivered articles shall conform to the generally accepted industry standards of the quality of cleanliness, finish and appearance. All work performed shall be done under sanitary conditions. The contractors performance will be evaluated In Accordance With (IAW) the performance standards set forth in the Performance Requirement Summary (PRS).

The contractor shall accomplish the following services:

· Handle all soiled laundry as if were contaminated with blood and/or other bodily fluids using standard safety precautions.

· Contractor shall sort, wash and dry laundry by color, fabric and special treatment needs to maintain color, cleanliness and durability of the material.

· Laundry shall be completely dried, folded without wrinkles and plastic wrapped for transportation and storage at CRSU.

· All clean laundry shall be clean, free of soil, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms. Laundry shall be free of lint, debris, stains and offensive odors when delivered to CRSU.

· The Project Officer (PO) will notify the contractor of any revisions or changes to policies regarding infection control, safety and quality assurance procedures by accrediting agencies and regulations.

1.6 Quantities:

The laundry volume will vary depending on patient occupancy. The Government does not guarantee any minimum amount of poundage of laundry per year. .

1.7 Inventory:

The inventory consists of common types of linens generally used in a hospital environment.

1.8 Period of Performance:

The period of performance shall be for a one 1-year base period and four 1-year option periods.

1.9 Contract Administration:

Contract administration will be performed by the Division of Acquisition Management, Phoenix Area Office. The Contracting Officer (CO) and Contract Administrator (CA) will be the Government points of contact during the performance period.

1.10 Quality:

1.10.1 Quality Control - Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government, IAW FAR 52.246-1. Perfect performance is not required for the control of quality to be satisfactory; however, specific service delivery must be in substantial compliance with contract requirements and be suitable for the intended purpose of the contract. The overall control of quality must meet or exceed the standards for the required service. Infection control quality requirements shall be strictly adhered to and performed IAW the PRS.

1.10.2 Quality Assurance - The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.10.3 Federal Government Holidays:

1.10.4 Hours of Operation:

The contractor is responsible for conducting business during a normal work week, a normal work day is between the hours of 6:00 a.m.-1:00 p.m. Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.11 Applicable Publications/Documents:

The Contractor shall comply by all applicable regulations, publications, manuals, and local policies and procedures.

1. Joint Commission, Surveillance, Prevention and Control of Infection Standard.

2. Center for Disease Control (CDC) Recommendations for Isolation Precautions in Hospitals, www.cdc.gov/ncidod/hip/isolat/isopart2.htm

3. Center for Disease Control and Prevention Guidelines for Laundry in Healthcare facilities.

4. American Institute of Architects Guidelines for Design and Construction of Hospital and Healthcare facilities.

5. Indian Health Services Indian Health Manual http://www.ihs.gov/ihm/index.cfm?module=dsp_ihm_pc_p5c10#5-10.4C

1.12 Payments:

Payments will be made monthly in arrears for all authorized work performed, upon receipt of a properly prepared invoices. Invoices must include contract number and purchase order number. Non-performance or late performance may result in delayed or reduced payment under this contract.

1.13 Continuity of service:

A thirty (30) day Phase-in/Phase-out (PIPO) period, effective on the contract commencement date is required in order to facilitate a potential change in Contractors upon expiration of the current contract and to ensure continuity for service. When there is a change in Contractors, it shall be the responsibility of the new Contractor to ensure the transition is accomplished without delays.

1.13.1 Guarantee:

The Contractor agrees to extend to the Colorado River Service Unit the same guarantees and warranties for any and all services provided as a result of this contract that he/she would normally offer for similar services and items provided to the general public and other commercial hospitals.

1.13.2 Evidence of insurance coverage:

Prior to award of the contract the prospective contractor shall furnish the Contracting Officer a certificate from his insurance company indicating that the coverage outlined herein has been obtained and that it may not be changed or cancelled without written notice to the Contracting Officer.

1.14 Post Award Conference/Periodic Progress Meetings:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15 Contracting Officer Representative (COR):

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY

3. Government Furnished Property:

3.1 Property:

Laundry from Elko Service Unit will be clearly labeled so the contractor returns the exact laundry back to PICH.

3.2 Protection of Government Buildings, Equipment, and Vegetation:

The contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the contractor fails to use reasonable care causes damage to any property the contractor shall replace or repair damage at no expense to the Government as the CO directs. If the contractor fails or refuses to make such repair or replacement the contractor shall be liable for the cost, which may be deducted from the contract price, as well be reflected on its past performance rating.

PART 4

CONTRACTOR FURNISHED PROPERTY

4. Contractor Furnished Property:

4.1 Property:

Except for the property specified in the paragraph 3.1 the contractor shall provide all facilities, equipment, transportation, scales and supplies.

4.2 Facility Requirements:

The contractor’s facility shall meet the requirements of the most current edition of American Institute of Architects Guidelines for Design and Construction of Hospital and Healthcare Facilities that pertains to hospital laundry facilities and sanitizing carts throughout the term of this contract. The CO shall approve and exceptions.

4.3 Facility Inspections:

The Government reserves the right to conduct inspections of the contractor’s laundry facilities IAW the Joint Commission Infection Control Standards.

PART 5

SPECIFIC DELIVERABLES

5. Specific Deliverables. The contractor shall provide all management, supervision, quality control, labor, facilities, equipment, transportation, scales and supplies necessary to perform laundry and linen cleaning services to include pick-up of soiled laundry and delivery of clean laundry for CRSU. The contractors performance will be evaluated IAW the standards set forth in the PRS.

5.1 Pick-up and Delivery:

5.1.1 Schedule Pick-up and Delivery: The Government will drop off soiled laundry at the contractor’s place of business and pick up laundry when it’s clean.

5.1.2 Non-Scheduled Delivery: The COR is authorized to contact the contractor to report missing items and request a non-scheduled delivery, at no additional cost to the Government.

5.1.3 Holiday Delivery: The contractor shall coordinate holiday deliveries with COR.

5.2 Laundering Process:

5.2.1 The contractor shall sort and wash laundry to maintain color and durability of the laundered items IAW industry standards.

5.2.2 The contractor shall consider manufacturers recommendations (if available) in selecting appropriate laundering processes, products and procedures based on fabric content and nature of soil to ensure cleanliness, soil and stain removal, color and durability.

5.2.3 The contractor shall select laundering processes, products and procedures that comply with all applicable federal, state and local standards of health and safety regulations pertaining to healthcare laundry and facilities.

5.2.4 Standard Precautions: The contractor shall handle all soiled laundry as if potentially contaminated with blood and/or other bodily fluids, as defined by the CDC.

5.2.5 The contractor shall ensure CRSU facilities’ laundry is completely separated from other laundry during the laundering process.

5.2.6 Re-performance: As allowed per FAR 52.212-4(a) Contract Terms and Conditions for Commercial Items, Inspection/Acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. Re-performed laundry services will be delivered the next business day.

5.3 Finished laundry: The contractor shall ensure all finished laundry is clean, dried, folded and pressed.

5.3.1 The contractor shall prevent contamination of finished laundry.

5.3.2 The contractor shall ensure no two articles are folded together.

5.3.3 The contractor shall ensure that machine and hand finished articles are smooth, without wrinkles and the original shape and dimension are retained.

5.3.4 The contractor shall collect and return articles damaged beyond repair or otherwise no longer serviceable to CRSU for disposal.

5.4 Packaging: The contractor shall group, package, label and place all finished laundry in linen carts to prevent contamination during transportation and delivery to CRSU. The contractor shall ensure finished laundry is:

5.4.1 Grouped by type of article(s) e.g. sheets, pillowcases, blankets, gowns, scrubs.

5.4.2. Packaged and labeled to identify contents type or articles, unless clear plastic wrap is used.

5.4.3 Placed in linen carts that are lined with a disposable liner and sealed at the top to protect the finished laundry and packaging from contamination.

5.5 Reporting Requirements:

5.5.1 Delivery Ticket: The contractor shall provide the COR with a delivery ticket indicating the weight and articles of finished laundry being delivered. The contractor shall weigh all finished laundry by category for billing purposes. The contractors scale shall be calibrated annually by a state certifying agency. The contractor shall maintain records of the calibration and provide copies to the COR upon request.

5.5.2 Clean linen shall be measured by the following criteria:

5.5.2.1 Laundry services – rough dry: Items shall be laundered, dried and folded only. Charges shall be based on soiled weight before laundering and drying. Items may include but not limited to blankets, bath towels, washcloths, gowns, pajamas, baby blankets, hamper bags, table pads and basket covers.

5.5.2.2 Laundry services – flat work: Items shall be laundered dried, finished as flat work, and folded. Charges shall be based on soiled weight before laundering and drying. Items may include but are not limited to sheets, pillowcases, face towels, bedspreads, frame sheets, hot water bottle covers, cap bags, yellow gowns, white gowns, patient gowns, shower curtains, summer pajamas, pneumo sheets, aprons, dish towels, table clothes, napkins and mattress covers. Items to be processed as flatwork shall be at the discretion of the COR.

5.5.2.3 Laundry service – finished (press work): Items shall be laundered, starched where necessary, dried finished on pressing machine and returned in acceptable finished condition. Charges shall be based on soiled weight before laundering and drying. Items may include but will not be limited to nurse’s uniforms, attendants uniforms, kitchen workers uniforms, caps, coats physicians coats, operating gowns dresses, white shirts, pants and masks. The items to be processed as finished work (press) shall be at the discretion of the COR.

5.5.2.4 Flat work, blood stained and soiled linens: Items shall be laundered, dried, finished as flat work and folded. Charges shall be based on soiled weight before laundering and drying. Items may include, but will not be limited to wrappers, inside glove wrappers, various types of surgical sheets, towels, leggings, mayo covers, surgeon’s gowns, scrub dresses, scrub suits, caps and masks.

5.5.3 The contractors invoice shall be adjusted by the contractor to reflect any re-performed work IAW FAR 52.214-2(a).

5.5.4. The contractor shall provide the COR with a copy of the laundry wash formulas, including time and temperature specifications, drying specifications, linen processing schedule and most current facility ventilation report prior to the start of the contract. The contractor shall notify the COR when the formula, specification or schedule changes.

Performance Requirements Summary

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