Attachment 1 - DRAFT TFOME III Statement of Work_Final.pdf

80GRC024R0001 DRAFT TFOME-III SOW

December 1, 2023

DRAFT Statement of Work

Test Facility Operations, Maintenance and Engineering

(TFOME)

Table of Contents:

1.0 Introduction

1.1 Purpose of this Contract

1.2 Mission Description and Objectives

1.3 GRC Organization

1.3.1 Facilities, Test and Center Operations Directorate

1.3.2 Armstrong Test Facility

1.3.3 Safety & Mission Assurance Directorate

1.3.4 Aeronautics Directorate

1.3.5 Space Flight Systems Directorate

1.3.6 Research and Engineering Directorate

1.4 Testing/Test Support Activities at GRC

2.0 Scope and Requirements

2.1 Contract Structure

2.1.1 Base

2.1.2 IDIQ

2.2 General Scope and Requirements

2.3 Test Facilities and Laboratories

2.3.1 Testing

2.3.1.1 Scope

a) Test Pursuit and Planning

b) Test Preparation

c) Test Operations

d) Post-test Activities

2.3.1.2 Requirements

a) Test Pursuit and Planning

b) Test Preparation

c) Test Operations

d) Post-test Activities

2.3.2 Maintenance

2.3.2.1 Scope

2.3.2.2 Requirements

2.4 Fabrication

2.4.1 Scope

2.4.2 Requirements

2.4.2.1 Staff Augmentation on GRC Shop Floor

2.4.2.2 Staff Augmentation in Support Positions

2.4.2.3 Surge Support Staff

2.4.2.4 Supply Manufactured Hardware

2.5 ATF Institutional Support

2.5.1 Scope

2.5.1.1 ATF Infrastructure and Institutional Systems Operations and Maintenance

2.5.1.2 ATF Institutional Services

2.5.2 Requirements

2.5.2.1 ATF Infrastructure and Institutional System Operations and Maintenance

2.5.2.2 ATF Institutional Services

3.0 Management and Administration

3.1 Work Identification and Planning

3.2 Work Governance

3.3 Workforce

3.3.1 Contractor Licensing, Certification, and Specific Experience Requirements

3.3.2 Safety POC

3.3.3 Critical Personnel Listing

3.4 Resource Management

3.4.1 Hours of Operations

3.4.2 Funding

3.4.3 Financial Reporting

3.4.4 Technical Reporting

3.4.5 Progress Review Meetings

3.5 Property

3.5.1 Government Furnished Property

3.5.2 Property Management

3.6 Procurements

3.6.1 Contractor Purchases

3.6.1.1 Approved Sources

3.6.1.2 Refunds

3.7 Information Technology Management

3.7.1 Information Technology Systems

3.7.2 Information Technology Security

3.8 Quality Management and Control

3.9 Risk Management

3.10 Apprentice Program

3.11 Vehicle Program

3.12 Environmental Support

3.13 Construction Policy

3.14 Safety and Health Management

4.0 Contract Deliverables

5.0 Phase-In/Phase-Out

5.1 Joint Inventory

6.0 Abbreviations, Definitions and Acronyms

7.0 Appendices

7.1 Appendix A – GRC LF/ATF Organizational Details and Functions .. 48

7.2 Appendix B – Sample Work Breakdown Structure Elements

7.3 Appendix C – ATF Institutional Master Building List

7.4 Appendix D – Sample Equipment Asset Listing

7.5 Appendix E – Sample Test Facility and Fabrication Maintenance Tasks 48

7.6 Appendix F – Sample ATF Institutional Maintenance Tasks

7.7 Appendix G – CMMS Maximo Requirements

7.8 Appendix H – Sample Annual Purchases and Subcontracts

7.9 Appendix I – Special Certifications and Training

7.10 Appendix J – GRC BMS Library

7.11 Appendix K – Sample Government Furnished Equipment List

List of Figures:

Figure 1: Glenn Research Center Top-Level Organization Figure 2: Lewis Field Unique Aero Test Facilities Figure 3: Lewis Field Unique Space Test Facilities Figure 4: Armstrong Test Facility Unique Test Facilities Figure 5: GRC Fabrication Competencies/Capabilities Figure 6: Examples of ATF Infrastructure and Institutional Systems

List of Tables:

Table 1: Sample List of GRC Test Facilities and Laboratories Table 2: ATF Institutional Systems

1.0 Introduction

1.1 Purpose of this Contract

The National Aeronautics and Space Administration’s (NASA) Glenn Research Center (GRC) requires a contractor to provide and manage the engineering and technician support, manufacturing and development support, and the operations, maintenance, inspection, and certification support services needed to conduct aeronautics and space related testing in GRC test facilities and laboratories. The success of research and development activities at GRC depends on the safe, timely, efficient, and quality completion of the work described herein.

This Statement of Work (SOW) is for Test Facility Operations, Maintenance, and Engineering services (TFOME) for GRC.

1.2 Mission Description and Objectives

GRC is a comprehensive, world-class research and development center for: Air- Breathing Propulsion; Communications; In-Space Propulsion and Cryogenic Fluids Management; Power, and Energy Storage and Conversion; Materials and Structures for Extreme Environments; and Physical Sciences and Biomedical Technologies in Space.

Researchers from GRC, other NASA Centers, other government agencies, academia and private industry utilize GRC test facilities and laboratories for their technology development and test programs. Further information on the GRC mission and its contribution to the NASA mission can be obtained from the web site https://www1.grc.nasa.gov/

1.3 GRC Organization

GRC includes two distinct campuses, separated by about 60 miles. GRC Lewis Field (LF) and GRC Neil A. Armstrong Test Facility (ATF) have a large inventory of ground test and laboratory facilities that support research and development activities related to GRC’s core competencies.

At GRC, multiple organizations have responsibilities related to the management, operations, maintenance, and engineering of institutional and test facilities. These organizations work in a collaborative fashion with both internal and external customers to accomplish milestones across a variety of Aeronautics and Space Programs. The collective goal of these organizations is to ensure that the test and research facilities are safe to operate, are maintained and repaired properly, are cost effective, available as required to support the testing requirements, and are state-of-the-art in terms of their capabilities. Figure 1 shows how GRC is organized. While TFOME contractor personnel will be required to interface and coordinate with nearly all these organizations to effectively perform their work, the TFOME contract resides in the Facilities, Test and Center Operations Directorate (FTCOD) and most of the work is in direct support of FTCOD and Armstrong Test Facility (ATF). These organizations are outlined in red below. However, all the shaded organizations in Figure 1 can be considered TFOME customers in that they do levy requirements for support on the contractor. A brief description of each organization’s functional responsibilities is included below.

Figure 1: Glenn Research Center Top-Level Organization

1.3.1 Facilities, Test and Center Operations Directorate

The Facilities, Test and Center Operations Directorate (FTCOD) provides management of all institutional and test facilities, systems, and infrastructure for GRC Lewis Field. Services include: engineering and design, systems operation, project management, technician support, construction management, quality assurance, test operations and institutional system management, maintenance & repair. FTCOD is responsible for overall management, coordination and integration of the Center’s energy and environmental efforts and research support aircraft. FTCOD is also responsible for in house fabrication, manufacturing and management oversight of all outsourced fabrication and manufacturing. FTCOD is responsible for the overall technical management of the TFOME contract. For more details about the organization and functional responsibilities of FTCOD, see Appendix A.

1.3.2 Armstrong Test Facility

Armstrong Test Facility is responsible for the management, test engineering, technical support, and test operations and maintenance at GRC-ATF. In addition, ATF has management responsibility for the institutional operations, and institutional maintenance and repair at ATF. ATF also performs financial management and contract management for the ATF portions of the contract in concert with the FTCOD. For more details about the organization and functional responsibilities of ATF, see Appendix A.

1.3.3 Safety & Mission Assurance Directorate

The GRC Safety and Mission Assurance Directorate (SMAD) is charged with providing support to Glenn Projects & Programs, and to NASA programs, activities, and operations in furtherance of the goals and objectives of the NASA Mission. Responsibilities include support of System Safety, Reliability, Quality, EEE Parts and Materials & Processing Engineering, as well as in Risk Management, Software Assurance, Institutional Safety, and Occupational Health.

1.3.4 Aeronautics Directorate

The Aeronautics Directorate serves as the focal point for aeronautics research at GRC and provides project management, leadership, and oversight in support of the Aeronautics Research Mission Directorate (ARMD). It has responsibility for integrating requirements, representing aeronautics research, advocating, and negotiating for support, and communications across the Center and between the Center and customers. Also, serves as the formal Center Point of Contact (POC) between NASA Headquarters ARMD and GRC. The Aeronautics Directorate ensures successful execution of the aeronautics research projects by working closely with other Directorates and Offices at GRC, other NASA Centers, academia, other government agencies, and industry.

1.3.5 Space Flight Systems Directorate

The Space Flight Systems Directorate serves as the focal point for all space-related projects, tasks, and activities at GRC and provides project management, leadership, and oversight in support of the Human Exploration and Operations Mission Directorate (HEOMD), Science Mission Directorate (SMD), and Space Technology Mission Directorate (STMD). It has responsibility for integrating requirements, advocating, and negotiating for support, and communications between GRC and its space-related customers. Also, serves as the formal Center point of contact between NASA Headquarters’ space-related Mission Directorates and GRC. The Space Flight Systems Directorate ensures successful execution of all space-related projects, tasks, and activities by working closely with other GRC Directorates and Offices, other NASA Centers, academia, other government agencies, and industry.

1.3.6 Research and Engineering Directorate

The Research and Engineering Directorate is responsible for research and technology development work in GRC’s core competency areas as well as a full range of integrated engineering services including concept exploration and requirements development, preliminary design, detailed design, development, verification, certification, flight / mission sustainment, and disposal.

1.4 Testing/Test Support Activities at GRC

Testing and test related activities at GRC are generally managed out of the Facilities, Test and Center Operations Directorate (FTCOD) and/or Armstrong Test Facility (ATF).

The FTCOD and ATF are responsible for management of all GRC test facilities, systems and operations for NASA that support internal and external customers. Services include: test engineering and design, test facility operations, data systems management, Information Technology (IT) and Operational Technology (OT) security, project management, technician support, test facility maintenance, manufacturing, and GRC-ATF institutional support. The staff assures safe, effective, responsive, and reliable facilities, testing, and manufacturing at GRC to advance the nation's aeronautics, space, technology, and science interests.

Test facility and support system operations, maintenance, manufacturing, and engineering services are accomplished by an integrated team approach that includes input from the customer as well as a mix of GRC employees and contract personnel.

The goal of the GRC and Contractor partnership is to foster an environment conducive to mutual success. Working in conjunction with GRC, the contractor must provide a quality experience to the research and development community, making GRC’s test facilities “the first choice” of our customers. To this end, GRC is prepared to share corporate knowledge, participate in informal discussion, solicit feedback, and coordinate resources with the contractor. The partnership will also serve as a forum for open discussion in an effort to achieve the following objectives:

• Operating safely and in environmental compliance

• Maintain compliance with GRC Business Management System (BMS) and other regulatory policies and procedures

• Meeting the agreed upon expectations of the test customer

(Quality, Cost, Schedule)

• Resolving issues expeditiously and fairly without confrontation or litigation

• Developing trust, open communication, and a collaborative working environment

• Open and timely sharing of information required for planning and tracking of facility operations and tests

• Evaluating and exploiting opportunities for marketing and utilization of GRC test facilities and manufacturing capabilities

• Support and contribute to GRC strategic planning and implementation activities and examine the GRC environment for developments and trends that are relevant to the Center vision, goals, and objectives

• Support the Center’s plan to accomplish its mission though a blended workforce

• Maintain awareness of trends and technologies related to GRC’s mission

2.0 Scope and Requirements

2.1 Contract Structure

This contract will consist of a Base and an Indefinite Delivery Indefinite Quantity (IDIQ) portion.

2.1.1 Base

The Base work effort is defined as on-going, repetitive, routine technical activities as described generally in this statement of work (SOW). Base work will be defined in more specific detail in a work breakdown structure (WBS) Elements provided to the Contractor as described in Section 3.1 of this SOW.

These WBS Elements will constitute technical direction for all technical work.

Specific technical direction for some technician tasks will be defined in work orders as described in Section 3.2 of this SOW.

2.1.2 IDIQ

The IDIQ work effort is defined as non-recurring, distinct projects that support the work of this SOW but require unusual management, reporting or skills. The type of work activities included are at the contracting officer (CO) or contracting officer’s representative (COR) discretion and may include projects with all or a combination of the following characteristics:

• Distinct, specific period of performance (well defined start and end dates)

• Purchase, modification, refurbishment, repair, or upgrade of capital equipment

• Unique technical skills not presently in the Base

• Government’s need for extra visibility into a requirement

• Separate funding and financial reporting

• Substantive dollar value

2.2 General Scope and Requirements

The activities described in this Statement of Work will be accomplished by the contractor or mixed contractor/FTCOD/ATF test and project teams, at NASA GRC’s discretion. Successful completion of the FTCOD/ATF mission requires the combined effort of, and extensive interaction between, FTCOD/ATF and the contractor. Mixed teams can include multiple contractor and government organizations. See Section 6.0, Abbreviations, Definitions and Acronyms, for further definition of the test and maintenance activities and acronyms referenced in this section.

NASA anticipates that a wide variety of skills will be required to successfully perform the services described in this SOW. Further, NASA expects that contractor personnel will consist of engineers and technicians of various disciplines, test and project managers, crafts-persons, managers, supervisors, and administrative support persons.

Specific certifications/training etc. may be required for some activities. Examples of these special certifications are in Appendix I. The contractor shall provide skilled personnel with specific technical training/certifications and proof of proficiency to meet the requirements of this SOW.

GRC’s mission success relies heavily on the achievement of zero mishaps in the workplace. In addition, GRC is committed to the principles of proactive environmental management and the conservation of energy and natural resources.

Therefore, all Federal, state, and local regulations along with NASA standards, local policies and requirements captured in or derived from the Glenn Safety Manual, Occupational Health Programs Manual, Environmental Program Manual, and Center Quality Manual are integral parts of all tasks within this contract. These documents are available at:

Glenn Safety Manual (GSM) https://www1.grc.nasa.gov/wp-content/uploads/gsm-manual.pdf Glenn Occupational Health Programs Manual (OHPM) https://www1.grc.nasa.gov/wp-content/uploads/ohpm-manual.pdf Glenn Environmental Programs Manual (EPM) https://nasa.sharepoint.com/:b:/r/sites/BMSLibrary/BMS%20Library%20%20Ma ster%20List/GLM-FE-8500.1 epm-manual.pdf?csf=1&web=1&e=3UJTYm Glenn Research Center Quality Manual (QM) https://nasa.sharepoint.com/sites/BMSLibrary/BMS%20Library%20%20Master% 20List/GLPR-1280.1C-wC1.pdf

The contractor shall comply with all Federal, state, and local regulations along with NASA standards, local policies and requirements captured in or derived from the latest versions of the Glenn Safety Manual, Occupational Health Programs Manual, Environmental Program Manual and Center Quality Manual. The contractor shall continuously assess and evaluate the safety, health, energy conservation, and environmental compliance programs as they relate to the work in this SOW to identify areas of possible improvement, to recommend corrective actions, and to implement corrective actions as approved by GRC. GRC will provide advice, guidance and direction on safety, health, energy conservation, and environmental compliance as needed.

The work under this contract will involve a wide variety of Information Technology/Operational Technology (IT/OT) systems. The Contractor shall provide support to FTCOD/ATF in the development, implementation, and maintenance of System Security Plans (SSPs) as required by NPR 2810.1, NASA-SPEC-2661 (NIST SP- 800-53), and applicable GRC policies. The contractor shall ensure compliance of all systems, operations, and personnel under their control with applicable authorized SSPs. For more on IT/OT system security implementation, see Appendix B.19.

To support NASA and GRC digital transformation efforts, the Contractor shall support and utilize Government-provided knowledge management and electronic workflow systems in accordance with applicable WBS Elements and GRC BMS documents.

Examples of current systems in-use at GRC are the ATF Knowledge Management System (KMS), GRC Computerized Maintenance Management System (CMMS – currently IBM Maximo), SharePoint, Confluence, the Corrective and Preventive Action (CAPA) database, the Risk Management Implementation Tool, the metrology tracking system, etc.

GRC routinely hosts and conducts a wide variety of internal and external audits, assessments, and inspections. These audits, assessments and inspections typically focus on health & safety, environmental compliance, and quality assurance. The Contractor shall provide qualified and competent personnel to support all audits, inspections, and assessments for work and tasks identified in this SOW. Any specific findings or violations generated from audits, assessments, or inspections that are identified during work performed or in the management of this SOW shall be addressed and documented utilizing GRC’s closed-loop corrective action processes and systems.

When the contractor completes work on a system or piece of equipment; that system or equipment shall be free of missing components or defects which would prevent it from functioning as originally intended and designed. Corrective, repair, and replacement work shall be carried to completion including operational checks and cleanup of the job site. Except where otherwise noted, replacements shall match existing in function, dimensions, finish, color, and design. The contractor shall verify the hardwire shutdowns and calibrations, when applicable, on any system or piece of equipment which has been taken out of service for major repair or rehabilitation or has been replaced due to component failure or wear.

At all times, debris shall not be allowed to spread unnecessarily into adjacent areas or accumulate in the work area itself. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the job and/or at the end of each day.

The Contractor shall comply with GRC housekeeping policies and ensure the cleanliness of all equipment areas and machinery covered under this contract.

GRC includes two distinct campuses, separated by about 60 miles. GRC Lewis Field (LF) and GRC Armstrong Test Facility (ATF) have a large inventory of ground test and laboratory facilities that support research and development activities related to GRC’s core competencies. The contractor shall support assigned activities at the Lewis Field and Armstrong Test Facility campuses.

GRC Lewis Field, located just west of Cleveland Ohio, adjacent to the Cleveland Hopkins International Airport, is comprised of 307 acres and includes 79 active buildings and 108 active other structures and facilities (electrical substations, cooling towers, underground utilities, etc.). The buildings on the Center enclose a total of approximately 2,227,710 square feet of floor area. The space is devoted to Propulsion Research and Development (R&D) and Test space (43%), Aeronautics/Materials R&D and Test space (20%), Conference/training space (6%), Administrative Office space (21%), Warehouse, Storage & Shop space (4%), and Miscellaneous Building space (6%).

Currently, 51% of these facilities are 60 years old or greater.

GRC-ATF, located just south of Sandusky Ohio, is comprised of 6,740 acres (5,759 acres inside fence line, 980 acres leased outside fence line) and includes 110 active buildings and 54 active other structures and facilities. The buildings on the station enclose a total of approximately 545,000 square feet of floor area. The space is devoted to Propulsion R&D and Test space (40%), Materials R&D and Test space (2%), Administrated Office space (14%), and Warehouse and Storage space (44%). ATF is home to very large-scale, world class space environment and propulsion test facilities including the Space Environments Complex (SEC) and In-Space Propulsion (ISP) facility that support national and international aerospace test programs.

The contractor shall provide for day-to-day testing, development, certification, operations, manufacturing, maintenance, and repair activities as described in this

SOW.

Research and development testing is subject to frequent change due to problems such as: hardware and/or software delays, instrumentation issues, researcher availability, funding issues, changing program and Agency priorities, etc. Facility test requirements and schedules are rarely consistent from one quarter to the next. To minimize test costs and schedule impacts to our customers, the combined civil service/contractor team must be flexible to react quickly and efficiently to changes in workload in this dynamic environment.

The services available under this contract can be provided to any customer as approved by the Contracting Officer (CO) and Contracting Officer Representatives (COR). These services are required at GRC, and may occasionally be required at other NASA Centers, or at other government or contractor installations for limited durations.

In general, however, the services provided under this contract pertain to GRC LF and ATF activities. The contractor is not required to have a local facility of their own.

The work associated with this contract is organized into four performance areas: Test Facilities and Laboratories, Manufacturing, Lifting Devices and Equipment, and ATF Institutional Support.

2.3 Test Facilities and Laboratories

The test facilities and laboratories covered in this SOW include wind tunnels, engine altitude chambers, engine component facilities, space simulation chambers, zero gravity facilities, instrumentation R&D laboratories, materials and structures R&D laboratories, clean rooms, and rocket test facilities. Several different test rigs may be housed within a single test facility or building. The utilization of these facilities changes with the needs of the research community and industry, making it highly improbable that all facilities will be active simultaneously. It is imperative that the contractor be able to flex resources quickly and easily between test facilities to accommodate fluctuations in demand. A representative list of GRC test facilities and laboratories is contained in Table 1. Examples of Lewis Field and Armstrong Test Facility test facilities are shown in Figures 2-4. Additional facility descriptions are available at https://www1.grc.nasa.gov/facilities/

Table 1: Sample List of GRC Test Facilities and Laboratories

• 10x10 Supersonic Wind Tunnel and Drive System

• 8x6 Supersonic Wind Tunnel and Drive System

• 9x15 Low Speed Wind Tunnel and Drive System

• Aero-Acoustic Propulsion Laboratory

• Icing Research Tunnel, Drive System and Refrigeration Plant

• Propulsion Systems Laboratory

• Research Aircraft

• Engine Research Building

• Planetary Exploration Test Facility

• 2.2 Second Drop Tower

• Zero Gravity Research Facility

• Space Experiments Laboratory

• Electric Propulsion and Power Laboratory

• Electric Propulsion Research Building

• Power Systems Facility

• Chemical Propulsion Research Complex

• Altitude Combustion Stand

• Cryogenic Component Laboratories (ATF and LF)

• In-Space Propulsion Facility (ATF)

• Space Environments Complex (ATF)

• Hypersonic Tunnel Facility (ATF)

• Combined Effects Chamber (ATF)

• NASA Electric Aircraft Testbed (ATF)

• Instrument and Controls Technology Laboratories

• Material & Structures Laboratories

• Communication and Instrumentation Laboratories

• Fuel Cell Laboratories

• Clean rooms

Figure 2: Lewis Field Unique Aero Test Facilities

Figure 3: Lewis Field Unique Space Test Facilities

Figure 4: Armstrong Test Facility Unique Test Facilities

A goal of this contract with respect to test facilities is to optimize the utilization of finite resources (workforce, equipment, material, and funds) to maintain the FTCOD/ATF facilities and equipment needed to support the Center's mission in a safe, efficient, and effective manner.

2.3.1 Testing

2.3.1.1 Scope

A primary goal of this contract is to augment the FTCOD/ATF test and engineering staff to meet research and development customers’ requirements safely, on time, and at the lowest possible cost consistent with applicable standards. Testing services are comprised of the four phases of a test in GRC’s facilities: Test Pursuit and Planning, Test Preparation, Test Operations, and Post-test Activities. In all these phases, the schedule, cost, and test requirements need to be continually reviewed and balanced. Therefore, constant communication is required among FTCOD/ATF, the customer, and the contractor. The following describes each testing phase in more detail.

a) Test Pursuit and Planning

The goal of test pursuit and planning is for FTCOD/ATF, the contractor, and the customer to agree on test requirements, test cost estimates, schedule, and roles and responsibilities for tests and deliverables. Test pursuit begins upon receipt of an initial customer test inquiry and continues through initial test planning. Test planning begins upon receipt of appropriate funds and customer test requirements.

Initially, the test planning team may consist of only the test project manager, facility manager and customer representatives. As needed, input from contractor engineers and/or technicians may be required to support the effort to develop a work plan.

b) Test Preparation

The goal of test preparation is to ensure that all required facility systems and test hardware are ready to begin test operations.

Test preparation includes development, fabrication, acquisition, installation, maintenance, and end-to-end functionality checks for test customer models, special test equipment, and facility systems. Examples of customer model hardware and facility support systems include, but are not limited to:

• Instrumentation

• Instrumentation and data system calibrations (performed according to GRC policy)

• Data-acquisition and specialized model system software including test-dependent or test customer-supplied software

• Data systems including test customer-supplied hardware

• Model controls including test customer-supplied model controls

• Model and associated mounting hardware

• Special test equipment

• Facility modifications

• General and test-specific facility characterization testing

Test preparation documentation includes, but is not limited to:

• Safety Permit documentation

• Test and operating procedures

• Facility configuration control documents

• Design documents (test article, equipment, and facility modifications)

• Staffing plan

• Training and certification documents

The final steps of the test preparation phase typically include verification activities such as: test readiness reviews, operational readiness reviews, and/or final safety walkthroughs and permitting. The type and timing of verification activity depends on the facility or activity and will be specified by the FTCOD/ATF.

c) Test Operations

The goal of test operations is to safely and effectively satisfy the customer’s research and development test objectives.

This contract provides support to conduct testing in facilities and laboratories at GRC in accordance with specific GRC policies for each individual facility.

The safe and efficient operation of the test facilities requires qualified facility personnel with specific technical training and proof of proficiency. These personnel qualifications are a prerequisite to operate the individual facilities.

Specific certifications/training etc., are identified in the Safety Permit package and the GRC Safety Manual (https://www1.grc.nasa.gov/wp-content/uploads/gsm-manual.pdf). Examples of these special certifications are in Appendix I. Test operations typically include:

• Test article, facility equipment and system pre-run setup and checkout

• Coordination with central services (such as air & electrical power) dispatchers

• Facility operation and test execution according to test and facility procedures

• Modification of test and operating procedures as necessary

• Data acquisition, reduction, and display

• Troubleshooting and resolution of problems encountered during test

• Re-running any test points

d) Post-test Activities

The goal of Post-Test Activities is to deliver the test hardware and final data to the customer and restore the facility and systems to their baseline configuration.

Post-test activities typically include, but are not limited to: Transmittal of final data to the customer

• Completion and archiving of final test documentation, including documents describing facility modifications made to support the test

• Documentation of lessons learned and proposed changes to test and operating procedures

• Test specific hardware is removed from the facility as required

• Facility is left in an agreed-upon post-test baseline configuration

• Post-test instrumentation and data system calibration is performed according to GRC policy

• Customer-owned hardware is removed and returned if required

• Test debriefing is conducted

• Post-test customer survey conducted

In addition to the test-specific activities outlined above, there are a significant number of routine enduring efforts performed by the contractor and government staff in support of maintaining test readiness. These day-to-day activities include, but are not limited to:

• Implementing/verifying IT/OT security measures, network engineering, and software maintenance (see Appendix B.19)

• Performing Preventative and Corrective Maintenance activities (see section 2.3.2)

• Maintaining data system hardware and software systems (see

Appendix B.19)

• Developing instrumentation and measurement systems

• Performing characterization testing, analysis, and modeling, and analyzing and tracking measurement uncertainty

• Planning and implementing facility improvement projects

• Performing test facility configuration management activities

• Systems management and risk analysis and mitigation

• System/facility check-out/proficiency runs

2.3.1.2 Requirements

The contractor shall provide skilled personnel required to meet contract requirements including, but not limited to, engineers and technicians of various disciplines, test and project managers, crafts-persons, managers, supervisors, and administrative support persons.

The contractor shall ensure close communication with GRC and the test customer, consistent with GRC direction for a given test.

The contractor shall aggressively control and, where possible, significantly reduce the cost of GRC research facility operations, maintenance, and engineering services while maintaining technical excellence within acceptable levels of risk. GRC retains the right to approve all cost reduction strategies.

The work described in this SOW will be accomplished by the contractor or shared by means of mixed Contractor/GRC test and project teams, at GRC’s discretion.

The Contractor shall provide assistance to GRC leads. At a minimum, the Contractor shall assist GRC leads to:

• Manage available resources, budget, and approved changes

• Facilitate and coordinate completion of work performed by others

• Facilitate coordination between disciplines

• Manage resolution of problems

• Report status to customer, Contractor, and FTCOD/ATF Management

• Assure compliance with Safety and Mission Assurance processes as they relate to the test activity

• Provide a single point of contact for test issues

• Facilitate/perform system integration and testing activities

The contractor shall participate in and provide input to technical reviews and meetings as directed by GRC.

a) Test Pursuit and Planning

The contractor shall provide input to or independently develop test plans and proposals as described in Section 2.3.1.1(a) and directed by GRC.

Contractor inputs shall include, but not be limited to:

• Estimates for cost, labor, equipment, and material

• Work breakdown structure and test specific schedule

• Engineering approach

• Plans for calibration and checkout of instrumentation and data acquisition systems, programming and checkout of software, design, procurement, fabrication, assembly, and checkout of subsystems

• Approaches to resolving special matters pertaining to Safety, Environmental Protection, and Mission Assurance, configuration management, and maintenance

• Known technical and cost risks associated with the test

The contractor shall support FTCOD/ATF in the development and maintenance of facility documentation, including but not limited to:

• Facility user guides

• Facility capability descriptions (i.e., pamphlets, web sites, handbooks)

• Facility drawings and schematics

b) Test Preparation

The contractor shall perform all activities as described in Section 2.3.1.1(b) independently or as part of a combined team as directed by GRC.

The contractor shall verify that any training on model and facility hardware or systems, software, and operations is completed and documented.

The contractor shall assemble and submit required documentation for safety approvals and/or permits. The contractor shall support the Glenn Safety Permit Process as it relates to the tasks of this SOW. The contractor shall use the safety permit request, permit renewal, or modification process using the safety permit website (https://safetypermit.grc.nasa.gov). Necessary documentation includes, but is not limited to, drawings, diagrams, schematics, process and instrumentation diagrams, detailed hazard analysis, photographs, check sheets, list of alarms and shutdowns, operational and emergency procedures, and certification of qualified operators or field operators. All attachments shall be in Word, Excel, or PDF format. The GRC Safety Permit Process is further detailed in the Glenn Safety Manual located at https://www1.grc.nasa.gov/wp-content/uploads/gsm-manual.pdf.

The contractor shall work with the appropriate GRC Safety Committee(s) to address and resolve actions and findings as necessary.

c) Test Operations

The contractor shall perform all activities as described in Section 2.3.1.1(c)

d) Post-test Activities

The contractor shall perform all activities as described in Section 2.3.1.1(d)

2.3.2 Maintenance

2.3.2.1 Scope

FTCOD/ATF is responsible for the maintenance of the GRC facilities listed in Table

1. Teams responsible for preventative and corrective maintenance will be assembled from Government and/or Contractor personnel representing the relevant disciplines required to complete the work. In addition, these teams may include other NASA contractors depending on the nature of the project.

Configuration control is a process to properly document any changes made to GRC systems or equipment after completion of construction or maintenance activities.

Preventative and Corrective Maintenance services include:

Scheduled (Planned)

• Preventative Maintenance (PM)

• Programmed Maintenance (PGM)

• Predictive Testing & Inspection (PT&I)

• Service Request (SR)

• Replacement of Obsolete Items (ROI)

• Calibration services

• Planned Repairs Unscheduled (Unplanned)

• Trouble Calls

• Unplanned Repairs

Services under this section apply to facility systems, sub-systems, equipment, and components. This includes structural, electrical, mechanical, and controls aspects of the facilities as well as data acquisition (see Appendix B.19) and reduction systems and computers. Examples of facility maintenance tasks are contained in Appendices E and F.

GRC’s Maintenance Program conforms to the latest version of the NASA Policy Requirement (NPR) 8831.2, Facilities Maintenance and Operations Management.

This NPR establishes NASA’s facilities operations and maintenance philosophy, which is to support NASA’s mission by aggressively and proactively pursuing and adopting the safest and most cost-effective maintenance techniques. In addition, this NPR fixes commonality of facilities maintenance definitions and procedures Agency-wide, and permits the application of uniform, quantitative metrics that can be used to add credibility to the NASA facilities maintenance budgeting process.

This contract supports the implementation of GRC’s Maintenance Program which:

• Complies with current NASA Facilities Maintenance and Operations Management policies

• Implements NASA’s Reliability Centered Maintenance (RCM) philosophy in accordance with required policies

• Implements and expands upon NASA’s Conditioned Based Maintenance (CBM) philosophy

• Ensures that testing schedules are executed on time and for the duration required

• Ensures that GRC’s maintenance reporting requirements are met (including responses to frequent NASA Headquarters data calls)

GRC requires specialty trade related groups to perform repairs, modifications and replacement of unique research support systems, equipment, and components.

This contract provides the technical support services that are necessary to meet GRC requirements for lifting devices and equipment (LDE). This contract provides for certification, inspection, and maintenance of GRC lifting devices and equipment in compliance with NASA Standards and the GRC Safety Manual.

Reference Lifting Device WBS for further detail see Appendix B.2.

GRC utilizes a computerized maintenance management system (CMMS) for preventative maintenance and corrective maintenance management functions.

GRC’s current CMMS is IBM Maximo Asset Management. Wherever the term

CMMS is used in this SOW, it refers to GRC’s Maximo software, or its successor as designated by GRC. GRC will provide controlled access to Maximo and reserves the right to upgrade the version of Maximo at any time during the life of this contract.

All equipment assets in the CMMS under the Functional areas described in Appendix G are considered in the scope of the Contract. The Government will provide a list of equipment assets as Appendix D.

GRC utilizes an RCM maintenance management approach. This approach is a data driven philosophy which requires continuous improvement and evaluation of current and future requirement.

2.3.2.2 Requirements

The Contractor shall adhere to the Configuration Control processes at GRC. The contractor shall perform preventative and corrective maintenance services in the facilities listed in Table 1 and as described in Section 2.3.2.1, in accordance with GRC facilities maintenance policies and the requirements in Appendix G and Appendix B.26. The Contractor shall request services from, and schedule coordination with other organizations as required. The Contractor shall coordinate maintenance with other organizations to maximize facility availability.

The Contractor shall utilize the GRC CMMS for preventative and corrective maintenance management functions associated with this contract. This shall include but not limited to; Equipment asset management, Preventative maintenance management, Job Plan – CMMS Work Instructions and work order execution (scheduling, tracking, field observation logging, etc.).

The Contractor personnel shall be responsible to enter specified data into the CMMS system. Reference Appendix G for detailed CMMS requirements.

In accordance with RCM, the Contractor shall continually analyze prescriptive PM and PGM activities for validity and effectiveness. If frequencies can be adjusted, work instructions streamlined, or activities replaced with PT&I or Conditioned- Based Maintenance (CBM) activities without consequences to system reliability, the Contractor shall document the recommendations and forward to the Government POC for consideration by the Government. Reference WBS Appendix B.25 for more detailed requirements.

The Contractor shall communicate any corrective maintenance repair needs to the Government with justifications and potential timeline of completion.

The contractor shall provide for certification, inspection, and maintenance of GRC lifting devices and equipment in accordance with NASA Standards and the GRC Safety Manual. The contractor shall perform preventive and programmed maintenance, perform lifting devices and equipment nondestructive testing (NDT), and routine inspection. The contractor shall maintain the inspection and maintenance documentation in a GRC CMMS database unless alternate method is approved by COR. All data shall be entered into CMMS and becomes the property of GRC and shall be readily accessible to GRC.

The Contractor shall utilize the appropriate GRC Area Clearance process when maintenance work requires the interruption of a utility or service. Reference Glenn Safety Manual, Chapter 9, Appendix D. This process ensures that the work can be accomplished in a safe manner and that there is adequate notification of the timing, duration, and nature of the impact to building occupants and/or facilities and to maximize facility availability.

2.4 Fabrication

2.4.1 Scope

The Fabrication Division of the Facilities, Test, and Center Operations Directorate is responsible for supplying fabricated hardware for facilities and projects at Lewis Field and Armstrong Test Facility.

The Fabrication Division maintains shop facilities and a skilled technician workforce to produce hardware on-site, and a procurement staff to obtain hardware from commercial sources. A pre-negotiated blanket purchase agreement provides the procurement vehicle for outside fabrication services.

On-site fabrication activities are conducted in a well-equipped 50,000 square foot main shop facility, or in smaller dedicated satellite facilities using disciplines including but not limited to machining, metalworking, instrument making, welding, and additive manufacturing. Several specialty services are provided, including but not limited to high-speed balancing, electron beam welding, micro-machining, and material metallurgical test specimen preparation.

To support the hands-on technical workforce, other staff are engaged in manufacturing engineering, machine repair, procurement, production control, administration, scheduling, accounting, and inspection.

The Fabrication Division maintains a blended workforce, with contractor and civil service employees working closely together on small teams. The contractor is expected to augment the civil service staff and the services provided by the Fabrication Division as follows:

A. Provide full time licensed journeyperson technicians for shop floor positions including but not limited to the following specialties:

• Machinist (or Tool & Die Maker)

• Metal Fabricator/Welder

• Instrument Maker

• Welder

• Machine Repair

B. Provide full time staff in supporting positions including but not limited to:

• Manufacturing engineering (typically mechanical or aerospace engineers)

• Production control/coordination

• Inspection

• Fabrication procurement

C. Provide temporary surge staff for periods of weeks or months depending on project need

D. Supply manufactured hardware through its own external manufacturing facility or via subcontracts and procurements

Figure 5: GRC Fabrication Competencies/Capabilities

2.4.2 Requirements

Fabrication, modification and repair of facility test rigs, research hardware, flight hardware, and ground support equipment are done in-house and via procurement contract. The hardware can include structures, weldments, machined or additively manufactured parts, assemblies, instrumentation, and inspection thereof.

2.4.2.1 Staff Augmentation on GRC Shop Floor

The contractor shall provide full-time staff to augment the Civil Service technician workforce. The contractor staff shall be licensed journeypersons in trades applicable to assigned projects, including but not limited to machining, metal fabrication, welding, and instrument-making. Staff certifications in welding, flight soldering, or other specialty disciplines will be specified when required. The contractor shall provide qualified machine repair technicians to move, set up, align, maintain, upgrade, and repair manufacturing equipment.

2.4.2.2 Staff Augmentation in Support Positions

The contractor shall provide full-time staff to augment the Civil Service manufacturing support team. The contractor staff shall possess appropriate credentials, certifications, and experience for the assigned position. These positions include:

A. Manufacturing Engineers: The essential functions of the position are to provide manufacturing process development, design for manufacturability input to design teams, resolution of complex manufacturing problems, and oversight of manufacturing activities for large or unusually complex projects. Manufacturing engineering staff are typically degreed mechanical, aerospace, or mechatronics engineers.

B. Production Control Technicians: The essential functions of the position are to coordinate and expedite the flow of requirements, materials, work-in-process, and finished goods through the Fabrication Shop, and to support the acquisition of hardware from outside sources. This work supports the production and acquisition of hardware, and delivery of Division services to the GRC community

C. Production Coordinators: The essential functions of the position are to coordinate the collection, management, and dissemination of information directly related to the production and acquisition of hardware by the

Fabrication Division, to provide a wide array of logistical, informational, and administrative support related to the business of the Fabrication Division, and to assist the Division in complying with quality standards such as

AS9100.

D. Inspectors: The essential functions of the position are to provide in-process and final inspection (typically dimensional) of fabricated hardware to ensure that customer requirements have been met.

2.4.2.3 Surge Support Staff

The contractor shall provide full-time support for periods of not less than one week and generally not more than three months per engagement to handle surges-of-work in the manufacturing facility. The surge staff shall be journeymen in trades applicable to assigned projects, including but not limited to machining, metal fabrication, instrument making, and welding.

2.4.2.4 Supply Manufactured Hardware

The contractor shall provide manufactured hardware through in-house manufacturing at its own facility, or through subcontract or purchase mechanisms.

Requests for manufactured hardware will be issued with drawings, specifications, etc., to enable a contractor response of cost and delivery time.

2.5 ATF Institutional Support

2.5.1 Scope

GRC ATF, located just south of Sandusky Ohio, is comprised of 6,740 acres (5,759 acres inside fence line, 980 acres leased outside fence line) and includes 110 active buildings and 54 active other structures and facilities. The buildings on the station enclose a total of approximately 545,000 square feet of floor area. The space is devoted to Propulsion R&D and Test space (40%), Materials R&D and Test space (2%), Administrated Office space (14%), and Warehouse and Storage space (44%). ATF is home to very large-scale, world class space environment and propulsion test facilities including the Space Power Facility (SPF) and Space Propulsion research Facility (B-2) that support national and international aerospace test programs.

FTCOD/ATF is responsible for the maintenance of the GRC facilities listed in Table 1. Teams responsible for preventative and corrective maintenance will be assembled from Government and/or Contractor personnel representing the relevant disciplines required to complete the work. In addition, these teams may include other NASA contractors depending on the nature of the project.

Configuration control is a process to properly document any changes made to GRC systems or equipment after completion of construction or maintenance activities.

Preventative and Corrective Maintenance services include:

Scheduled (Planned)

• Preventative Maintenance (PM)

• Programmed Maintenance (PGM)

• Predictive Testing & Inspection (PT&I)

• Service Request (SR)

• Replacement of Obsolete Items (ROI)

• Calibration services

• Planned Repairs

Unscheduled (Unplanned)

• Trouble Calls

• Unplanned Repairs

Services under this section apply to facility systems, sub-systems, equipment,…