Attachment 1 - Draft Statement of Work.pdf

Statement of Work

Contract Title: Wolters Kluwer Health/Lippincott Williams Wilkins (LWW) Collections Requiring Activity Name: DHA Medical Libraries Organizational Management Office (DML OMO)/Executive Skills, Continuing Education, & Libraries (EXCEL)/J-7, Falls Church, VA

1. Scope and Background

1.1. Scope

This is a Statement of Work (SOW) for subscriptions to a comprehensive, commercial-off-the-shelf (COTS) collection of books, journals, and databases published by Wolters Kluwer Health-Lippincott Williams & Wilkins (LWW). LWW is a leading publisher of books and journals in medicine, nursing, and allied health. Many LWW books and journals are industry standards for those specialties and therefore cannot be replaced by other titles. The content is for use by Department of Defense (DOD) Medicine and the Military Health System (MHS), which include and consist of medical, nursing, clinical support, educational, health administrative functions, all medical-related personnel regardless of location (Continental United States (CONUS), Outside the Continental United States (OCONUS), Military Treatment Facilities (MTFs), shipboard, submarine, forward deployed, or other operational settings), and components located within and belonging to the organizations specified below (here-in known as supported organizations):

• Military Health System (MHS)

• Defense Health Agency (DHA)

• DOD Medical Laboratories

• DOD Medical Research Organizations

• United States Coast Guard Medicine

• Uniformed Services University of the Health Sciences (USUHS)

• United States Air Force (USAF)

• United States Army (USA)

• United States Navy (USN)

• United States Public Health Service personnel assigned to one of the covered components above

The contract period of performance will be a base year plus 4 option years.

1.2. Background

The DOD and MHS require access to a comprehensive collection of books, journals, and databases published by LWW as specified in Attachment 1. Regardless of locality (e.g., CONUS, OCONUS, MTFs, shipboard, submarine, forward deployed, or other operational settings), it is imperative to have up to date, evidenced-based information readily available. Literature written by subject matter experts in their specialties is key to providing safe and quality care. This requirement supports the patient care, graduate medical education, professional development, and research information needs of medical, nursing, allied health, and research professionals.

1.3. Place of Performance: The work to be performed under this contract will be performed at the vendor’s facilities.

1.4. Period of Performance

Base Year Period of Performance

Base Year Period of Performance

31 DEC 2025-30 DEC 2026

Option Years Period of Performance

Option Year Period of Performance

Option Year 1 31 DEC 2026-30 DEC 2027

Option Year 2 31 DEC 2027-30 DEC 2028

Option Year 3 31 DEC 2028-30 DEC 2029

Option Year 4 31 DEC 2029-30 DEC 2030

52.217-8 31 DEC 2030-30 JUN 2031

1.5. The vendor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, technical support, supervision, and other items and non-personal services necessary to provide and maintain access to the databases for supported organizations as defined in this SOW.

1.6. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the vendor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the vendor’s concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor vendor’s performance and notifies both the Contracting Office and vendor of any deficiencies; coordinate availability of government furnished property; and provide site entry of vender personnel. A letter of designation issued to the COR, a copy of which is sent to the vender, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

2. Requirements

2.1. Content Requirements

2.1.1. The vendor shall provide access to all content listed in Attachment 1.

2.1.2. The vendor shall provide access to all journal articles, including online first, epubs ahead-of-print, and supplemental material, within 24 hours of indexing in PubMed MEDLINE.

2.1.3. The vendor shall provide continued access to any journal published by LWW or under the Wolters Kluwer umbrella that is removed from the collection after the date of the contract award. The vendor shall provide access through another platform, if available, at no additional cost, with the same coverage dates previously available in the subscribed collection. Access shall include ahead-of-print and supplemental material.

2.1.4. The vendor shall include the index MEDLINE at no additional cost.

2.1.5. The vendor shall attach full-text articles to MEDLINE records when available.

2.2. Functionality

2.2.1. The product interface shall support Boolean searching.

2.2.2. The product interface shall allow users to search across multiple search fields.

2.2.3. The product interface shall support adjacency searching.

2.2.4. The product interface shall have auto-suggest capability with a drop-down menu of possible matches after typing the first few characters

2.2.5. The product shall allow the user to filter searches by publication date, publication type, and other parameters.

2.2.6. The product shall allow users to temporarily save citations in a folder, file, or other designated section during the user session, without logging into a personal account.

2.2.7. The product shall allow users to print, email, or export multiple citations and full-text articles simultaneously from the above-described folder, file, or section during the user session, without logging into a personal account.

2.2.8. The product shall allow users to export citations to citation management programs.

2.2.9. The product shall provide persistent or durable URLs to content.

2.2.10. The product shall allow authorized users to register for a personal account while accessing it on the MHS Medical Community of Interest (Med-COI) Network (DHA network) or through OpenAthens Single Sign-On, Command Access Card (CAC) and Public Key Infrastructure (PKI) technologies, or proxy service.

2.2.11. The product settings and branding shall be customizable by library, location, or access method (e.g., OpenAthens).

2.2.12. The product platform shall support integration of a unique openURL resolver per library, location, or access method.

2.2.13. The vendor shall provide an administrative account to COR and government civilians in the DML OMO to track usage and to manage customizations and other technical functions for individual libraries, locations, and access methods.

2.2.14. The vendor shall allow use of content (journal articles and supplemental material and book chapters only) to fill interlibrary loan requests within the confines of U.S. copyright law (Title 17, United States Code) and National Commission on New Technological Uses of Copyrighted Works (CONTU) guidelines.

2.2.15. The product shall use session cookies rather than persistent cookies to insure privacy.

2.2.16. The vendor shall allow the government to use content including copyrighted images for instructional or education purposes if appropriate source acknowledgement and attributes are included in the materials.

2.2.17. Online first and epubs ahead-of-print articles should be accessible through openURL resolvers within 24 hours of indexing in PubMed MEDLINE.

2.3. Accessibility

2.3.1. The vendor shall be allow unlimited, simultaneous access by authorized users.

2.3.2. The vendor shall provide direct access to the product over the MHS Med-COI Network Internet Protocol (IP) architecture.

2.3.3. The vendor shall allow access through COTS authentication solutions, including but not limited to OpenAthens Single Sign-On and EZproxy and other Government-approved, secure methods that prevent unauthorized access.

2.3.4. The vendor shall allow all authorized users access to the product from any computer, tablet, or mobile device with an internet connection (mobile web).

2.3.5. The vendor shall allow authorized users to register for personal accounts while accessing the database while on the DHA network or through OpenAthens Single Sign-On or other authorized proxy service.

2.3.6. The product shall have minimal downtime, and the COR and the DML OMO are notified when such downtime occurs.

2.4. Support

2.4.1. The vendor shall accept and manage up to 2.5 million IP addresses. The vendor shall have the documented ability to support the Med-COI operational networking environment and multiple physical sites within this environment that access content electronically.

2.4.2. The vendor shall support access through COTS authentication solutions, including but not limited to OpenAthens Single Sign-On and EZproxy and other Government-approved, secure methods that prevent unauthorized access.

2.4.3. The vendor shall provide telephone and email technical support for authorized users worldwide.

2.4.4. The vendor shall provide virtual user training sessions upon request at no additional cost.

2.4.5. The vendor shall provide promotional and instructional flyers and brochures upon request at no additional cost.

2.4.6. The vendor shall provide a monthly Counter 5 usage report to the COR or designated government civilian in the DML OMO.

2.4.7. The vendor shall provide reports to the COR or government civilian(s) in the DML OMO on an ad-hoc basis within five (5) business days of request.

2.4.8. The vendor shall provide an administrative portal into which the COR and government civilians in the DML OMO can log to configure settings, pull statistics, etc.

2.4.9. The vendor shall provide statistics on demand.

3. Deliverables

3.1. (Deliverable #1) The vendor shall provide access to the product over the DHA network via IP addresses provided by the COR or designated government civilian(s) in the DML OMO. The vendor shall enable access from new or updated IP ranges within 2 business days after notification.

(See SOW sections 2.3.2 and 2.4.1)

3.2. (Deliverable #2) The vendor shall provide ad-hoc reports as requested by the COR or designated government civilian(s) in the DML OMO by email within 5 business days of request. (See SOW section 2.4.9)

3.3. (Deliverable #3) The vendor shall provide telephone and email technical support for authorized personnel worldwide. All site content and support of the web site is the responsibility of the vendor. Technical issues unresolved within one 24 hours shall be reported via email to both the COR and the DML OMO at dha.ncr.education-trng.mbx.mhs-medical-library@health.mil. (See SOW section 2.4.3)

3.4. (Deliverable #4) System downtime resulting from upgrade or other electronic maintenance requirements shall be minimal, and the vendor shall notify the COR and the DML OMO at dha.ncr.education-trng.mbx.mhs-medical-library@health.mil 10-15 calendar days prior to a scheduled maintenance start date. The vendor shall notify the COR and the DML OMO a minimum of 24 hours before an unplanned system downtime occurs or as soon as a system outage occurs or is noticed. (See SOW section 2.3.6)

3.5. (Deliverable #5) The vendor shall provide a monthly Counter 5 usage report to the COR or designated government civilian in the DML OMO by the 15th day of the month. (See SOW section 2.4.6)

3.6. (Deliverable #6) The vendor shall provide monthly reports of technical support requests from users to the COR or designated government civilian in the DML OMO by the 15th day of the month.

Each report shall provide at a minimum the following columns in Excel format with:

3.6.1. Ticket number

3.6.2. Date of creation

3.6.3. Assigned representative

3.6.4. Customer name

3.6.5. Customer email address

3.6.6. Issue/request statement

3.6.7. Status

mailto:dha.ncr.education-trng.mbx.mhs-medical-library@health.mil mailto:dha.ncr.education-trng.mbx.mhs-medical-library@health.mil