Attachment_1_Draft_Statement_of_Work_1.pdf

This Statement of Work (SOW) details a service agreement for the National Center for Advancing Translational Sciences (NCATS) to acquire preventative maintenance and repair services for specific laboratory equipment. The contract covers two (2) Azenta SampleStore II units, one (1) tube auditor, and three (3) Performance Blue CryoStor units located at 9800 Medical Center Drive in Rockville, MD, with a 12-month performance period.

The service agreement includes comprehensive maintenance provisions such as two (2) annual preventative maintenance visits for each SampleStore II system, one (1) annual preventative maintenance visit for the tube auditor system, and one (1) preventative maintenance visit for each Performance Blue CryoStor unit. Technical support features include remote access, tech support office hours, and a four-hour maximum response time. On-site support is specified with maximum 48-hour maintenance windows, covering on-site labor, travel expenses, and replacement parts. The equipment is critical for NCATS scientists who use these systems for cryogenically preserving cell lines, proteins, and stem cells, with the service aimed at minimizing downtime and research disruption.