Attachment 1 - Draft PWS.pdf

DRAFT

PWS-Version 5 Dated: 26 SEP 2024 Robins AFB, GA

PERFORMANCE WORK STATEMENT

(PWS)

Commercial Telecommunication Services (CTS)

Robins AFB, Georgia

DATE: 26 SEP 2024

VERSION: 5.0

Robins AFB, GA

TABLE OF CONTENTS

1. INTRODUCTION

1.1. Objective

1.2. Background

2. SCOPE

2.1. Outages

2.2. Services Summary

3. GOVERNMENT PROVIDED SPACE AND SERVICES

4. GENERAL REQUIREMENTS

4.1. Personnel…………………………………………………………………………...8

4.2. Government Emergency Telecommunications Service……………………….9

4.3. Interconnection Agreements, and Installation and Cutover Plans….………..9

4.4. Operations Security (OPSEC) Requirements………………………………..10

4.5. Safety, Health and Fire Protection Requirements……………………………10

4.6 Statement of Facts………………………………….…………………………

APPENDIXES…….………………………………………………………………………11

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS………………………………….11

APPENDIX 2 - DEFINITIONS & ACRONYMS………………………………………..17

Robins AFB, GA

1. INTRODUCTION

1.1. Objective

This requirement will provide essential Commercial Telecommunication Services (CTS) and features supporting Robins AFB, Georgia. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features.

This CTS shall support the Military installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

Historically, the 38th Contracting Squadron (38 CONS) acquired Commercial TS on behalf of its customer sites using a government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Now the AFSC/PZIOB is soliciting a Commercial TS does not include Defense Switching Network (DSN) services, which is beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63- 138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for Long Distance “dial-tone”, Toll Free Switched Service, and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing CTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuits demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for long distance exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the

Robins AFB, GA

Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

2.1. Outages

2.1.1. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption

• Duration

• Start and stop times

• Affected equipment, lines, and buildings; and

• Restoration action (identify service impacted and how service will be/was restored)

2.1.2. Scheduled Outage

The Contractor shall notify the Government POC of any scheduled outage that will affect any CTS. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules. The Government POC must release all affected equipment and circuits prior to any service disruption.

2.1.3. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.4. Outage Priority, Restoration of Service, and Maintenance The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event the Contractor anticipates not being able to perform any of the contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL

Robins AFB, GA during a crisis, Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

2.1.4.1. High Priority Outage

2.1.4.1.1. A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with updates NLT every four-hours on the status of restoration actions.

2.1.4.1.2. The following defines a high priority outage:

• Loss or degradation to any single or multiple Session Initiation Protocol (SIP) and Primary Rate Interface trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e.

Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions:

- Complete loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds 50% of system capacity

- Loss of greater than 75% of total call handling capability of any legacy analog communications system

2.1.4.2. Medium Priority Outage

2.1.4.2.1. A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site

Robins AFB, GA to the outage NLT 24-hours after receiving notification by the Government POC and CFP.

2.1.4.2.2. The following defines a medium priority outage:

• Loss or degradation to any single or multiple SIP/PRI trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 75% of system capacity

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the DCR is greater than 5% but less than 50% of system capacity

- Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system

2.1.4.3. Low Priority Outage

2.1.4.3.1. A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT five working days of notification by the Government POC and CFP. All future references to days shall indicate working days unless otherwise noted.

2.1.4.3.2. The following defines a Low Priority Outage:

• Loss or degradation to any single or multiple SIP/PRI Trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the CSSR) falls below 90% of system capacity

- Partial loss of SIP/PRI Trunking capability to the Government facility regardless of the source location of the outage when the DCR exceeds greater than 1% but less than 5% of system capacity

Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system

2.2. Services Summary

2.2.1. Services Summary Table (SST)

Performance

Element Number

Performance Objective

PWS

Paragraph

Performance Threshold

1 Perform and provide Long Distance access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

2 Continuous operation Long Distance phone service 24/7/365 with 99.9% availability

2 Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

2.1.1 Timely and detailed

notification provided 100% of time

3 Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government

POC.

2.1.4 and 2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

6 Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the time

2.2.2. Inspection

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service

Locations carrying contracted voice grade which is packetized for transport across an IP, MPLS, or other IXC system require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. The Government will provide one 19” or 23” R/R of rack space for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for Contractor equipment in the demarcation point.

3.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. The Government will also provide limited of wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Installation and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Long Distance Exchange Carrier (CLDEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

Cutover for this site is: 30 days. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT fourteen days after contract award (CDRL A003). This plan shall include installation of the initial required services for cutover of CTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor. (CDRL A003)

4.3.1. Installation and Cutover Plan Content (CDRL A003). The Installation and Cutover Plan(s) shall contain, at a minimum, the following site specific information:

a. Conditions/Support required prior to the start of cutover and installation.

b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1

c. Awardee responsibilities for cutover and installation

d. Government responsibilities for cutover and installation

e. Dialing tests to ensure PIC/Ported numbers operate and access to the

GETS

f. Service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description

g. Detailed description of new equipment to be installed and location/floor plan (to include space required)

4.4. Operations Security (OPSEC) Requirements

4.4.1. All contractors, subcontractors, their employees, associates, and consultants who have access to 78 ABW/SC Critical Information (CI) must comply with the DoD and Air Force-sponsored Operations Security (OPSEC) programs. The OPSEC Program is directed by NSDD298, DOD Publications, and applicable Air Force guidance.

4.4.2. All contractors assigned/performing duties at RAFB will comply with government-provided OPSEC training IAW Air Force & 78 ABW guidance.

4.4.3. Contractor will seek approval of 78 SC OPSEC Coordinator and 78 ABW AFB Public Affairs, prior to releasing any non-public DoD/Air Force information outside of official U.S. Government channels (via any media).

4.5. Safety, Health and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5.1 Safety and Health Plan (A001 DI-MGMT-80368A/T). Within 10 calendar days after contract award, the contractor shall provide a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596). The Safety Plan shall be provided to the Safety Office for review. The Safety Office will provide acceptance or non-acceptance within 5 working days of receipt to the government point-of-contact who will notify the Contracting Officer (CO).

4.5.2 The contractor Safety Plan shall address in detail the items listed in the Contract Appendix 5, Part II through Part IV as applicable. For task specific procedures identified in the Contract Appendix 5, the contractor’s internal procedures for those tasks must be identifiable within the submitted Safety Plan or shall be provided in an amendment or addendum to the company’s Safety Plan. If task specific procedures identified in the Contract Appendix 5, are not submitted with the contractor’s Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED. The contractor will have 5 working days to resubmit the Safety Plan, amendment or addendum to address or correct issues identified for non-acceptance. The Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the government POC who will notify the CO. (CDRL A001)

4.5.2.1 Safety Mishap/Incident Reporting (A002 DI-MGMT-80368A/T). The contractor shall report all mishaps/incidents in accordance with the Contract Appendix 5. The contractor shall immediately secure the mishap scene and damaged property and impound pertinent maintenance and training records until released by the Government’s Safety Office (78ABW/SE). Such release shall be accomplished through the CO. The contractor shall cooperate and assist Government personnel in the investigation of the incident and submit an Accident/Incident Report within 24 hours of the accident/incident. The Contractor shall require all subcontractors to comply with required safety, health and fire standards. (CDRL A002)

4.6 Statement of Facts

4.6.1 Transition period: The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote.

PIC Range listed in paragraph 4.6.2.1 shall be completed prior to 15 Feb 2025.

SIP Circuit, Vender’s Customer Premise Equipment (CPE) shall be delivery to Robins AFB Demarcation Building and configuration with SIP conversion to 5 Primary Rate Interface ISDN circuits with RJ45 hand off to the Government, shall be completed no later than 15 Feb 2025.

PIC Ranges listed in 4.6.2.2, 3,and 4 shall be performed during cutover.

Cutover of service shall start no later than 16 Feb 2025 and completed no later than 14 Mar 2025.

4.6.2 PIC NPA and Prefix Range

4.6.2.1 NPA 478.602-0050 to 0099

4.6.2.2 NPA 478-327-0000 to 9999

4.6.2.3 NPA 478-926-0000 to 9999

4.6.2.4 NPA 478-222-0000 to 9999

5. APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government line of Long Distance commercial communications services for Robins AFB at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya S8800 with Communications Manager Aura 8.1 software version, and the switching system is located in the DEMARC building, Building Numbers and Addresses will be provided upon contract award.

Cutover for this site is: ___30____ days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT 14 days after contract award.

The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Directory Numbers.

5.3. Exchange and Access Lines. N/A

5.3.1. Commercial Subscriber Lines. N/A

5.3.2. Hot Lines N/A

5.4. Local Exchange and Access Trunks. N/A

5.4.1. Local Exchange Access Analog Trunks. N/A

5.4.2. Local Exchange Access Digital Trunks. N/A

5.4.3. Local Exchange Digital ISDN Primary Rate Interface (PRI) Trunks N/A

5.5 Long Distance Digital ISDN Primary Rate interface (PRI) Trunks

ISDN PRI

Circuit ID

D- Channe l

IC

B-

Channel Quantity

Signaling:

(PRI

Q.931)

2 Way Channel B-Channel Quantity & Signaling

(PRI Q.931):

Qty

Demarcation

PRI #1 1 46HCGS6

07204SB

24 Building Numbers and Addresses will be provided upon contract award.

PRI #2 1 46HCGS6

07205SB

PRI #3 1 46HCGS6

07206SB

PRI #4 1 46HCGS6

07207SB

PRI #5 1 46HCGS6

07208SB

5.6. Foreign Exchange (FX) Lines/Trunks. N/A

5.6.1. Analog FX Line/Trunks. N/A

5.6.2. Foreign Exchange Digital Trunks. N/A

5.7. Transport Channels. N/A

5.8. Data Point-to-Point Circuits. N/A

5.9. Circuit Extension. N/A

5.10. Public Listings.

5.11. Telephone Directories. N/A

5.12. Diversity/Diverse Routing. N/A

5.13. E911 Compatibility. N/A

5.14. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP Trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The Carrier shall deliver IP/SIP base service than covert the service to ISDN Primary rate Interface. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller gateway providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

5.15. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote.

Contractor may provide the requested diagram and legend using these formats or a similar format to comply with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

Pump House

Off Govt Quarters

Apple

Medical Facility

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Long Distance

Exchange Carrier (CLDEC) Dial Central Office (DCO)

Police Dept

Remote Switch/PBX

Foreign City DCO 583 Claire Blvd

# of BRI and CSL

Off Premise

Voice Grade

Hotline

4 - Wired Data

2 - Wired Alarm

# of PRIs and DIDs

Main Site DCO 1234 AF Road, Any Base, USA

GOVT

SWITCH

GOVT

MDF

# of BRI and CSL

# of PRIs and DIDs

Foreign Exchange

Trunk

Outside Local LATA

Diagram 1

TRADITIONAL LEGACY

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided SIP BRI

CPE (SIP)

GIG

Ether

Govt Provided

Unified

Communications

IP Network

Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.

Legacy Services & Equipment

Diagram 2

UTILIZING SIP TRUNKING

Multifunction Edge Router

SIP/ISDN

Edge Boundary Controller (if available)

PWS-Version 1 Dated: 26 Sep 2024 Robins AFB, Georgia

APPENDIX 2 - DEFINITIONS & ACRONYMS

Table A Definitions

TERM DEFINITION

Appendix 1 Defines the Robins AFB, Georgia requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized number of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

TERM DEFINITION

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR)

Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service.

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized number of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels.

Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Edge Boundary Controller gateway(EBC)

A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor’s CPE Gateway Router device.

Extended Area Calling Service

A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

Government Emergency Telecommunications Service (GETS)

A White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non- Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate tele-communication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users.

The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. Web link:

http://gets.ncs.gov/

Incumbent Local Exchange Carrier

(ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

Interconnection Agreement

A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls.

Local Exchange Access and Service Areas

Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area.

Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required.

Measured Rate A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call.

Non-Recurring Charges

A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol (SIP)

A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments).

Session Initiation Protocol (SIP) Trunking

A Voice over Internet Protocol (VoIP) and streaming media service Based on the SIP by which Internet telephone service providers (ITSPs).

SIP Trunk An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels.

Traffic Analysis Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence.

TABLE B ACRONYMS:

ACRONYM EXTENDED

AF Air Force AFI Air Force Instruction BRI Basic Rate Interface BS Basic Services BTN Billing Telephone Number CSSR Call Setup Success Rate CFP Communications Focal Point CLEC Competitive Local Exchange Carrier CO Contracting Officer CPE Customer Premise Equipment CSL Commercial Subscriber Lines CSO Communications Services Officer DCO Dial Central Office DCR Dropped Call Rate DFARS Defense Federal Acquisition Regulation Supplement DID Direct In Dial DOD Department of Defense DP Dial Pulse

DSN Defense Switching Network DSX Digital Signal Cross-Connect DTMF Dual Tone Multi-Frequency EBC Edge Boundary Controller FCC Federal Communications Commission FD Full Duplex FR Flat Rate FX Foreign Exchange GETS Government Emergency Telecommunications Service GS Ground Start HD Half Duplex IAW In Accordance With IC Incoming ILEC Incumbent Local Exchange Carrier ISDN Integrated Services Digital Network IT Information Technology LATA Local Access Transport Area LS Loop Start LTS Local Telecommunications Services MF Multi-Frequency MDF Main Distribution Frame MR Measured Rate NCS National Communications System NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than OEM Original Equipment Manufacturer OG Outgoing POC Point of Contact PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Based Work Statement PSTN Public Switched Telephone Network RPL Restoration Priority List SIP Session Initiation Protocol SS Services Summary TS Telecommunication Services TSP Telecommunications Services Priority WS Wink Start

APPENDIX 2 - DEFINITIONS & ACRONYMS