Attachment 1.pdf

PERFORMANCE WORK STATEMENT (PWS)

Barracks CCTV Maintenance and Repair Service

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide barracks Closed Circuit Television

(CCTV) maintenance and repair service. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: CCTV – Maintenance and Repair Service Contract. The

Contractor shall provide all management, tools, equipment and labor necessary to provide maintenance and repairs for CCTV systems and associated all components in 244 barracks for the duration of the contract.

1.1.1. The Contractor shall provide all personnel, management, supervision, testing, equipment, tools, supplies, and transportation necessary for on-call, corrective and preventive maintenance and repair of all

CCTV equipment. Appendix A is provided for estimated workload data with information about the CCTV systems location (barracks) and an equipment list that shall be kept current with additions or deletions by the Contracting Officer Representative (COR) on an as needed basis and with the issuance of a contract modification. The Government reserves the right to add or delete the number of CCTV systems (barracks) during the life of the contract.

1.2. Background: CCTV System in 226 Barracks are now being maintained through an external provider subject to a contract. The current contract expires at the end of December 2020. Our junior enlisted Soldiers and KATUSAs live in high population, multi-story barracks where crime may occur, to include SHARP incidents. 8A is committed to providing a safe and secure living environment for our Soldiers and

KATUSAs residing in the barracks. This crime deterring and documentation system will enhance crime prevention measures to better protect our Soldiers and KATUSAs and in the event a crime or SHARP incident occurs, provide law enforcement personnel a valuable investigative tool.

1.3. Objectives: The objective of this effort is to implement a standardized, centrally managed CCTV

Management and Use Program for 8A units to include CCTV System maintenance and repair service compatible with the systems located in identified barracks peninsula wide. This program shall perform

Semi-Annual Preventive Maintenance with Repair Service (PM), Corrective Maintenance and Repair

Service (CM), and On-Call Maintenance and Repair Service (OM) of the CCTV Systems for each of the following Areas: Area North, Area III, Area IV, and identified barracks located at Osan AB, Suwon AB, and Kunsan AB simultaneously. This program will also provide for replacement parts as needed.

1.4. Scope: The Contractor shall perform maintenance and repair on all CCTV Systems located in barracks listed in Appendix A as required in the Performance Work Statement (PWS). The priority of performance shall be On-Call Maintenance and Repair Service (OM), followed by Corrective Maintenance and Repair Service (CM) and then Preventive Maintenance with Repair (PM) on all barracks listed in

Appendix A.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12 months option years. The Period of Performance reads as follows:

Base Year: 1 Jan 2021 – 31 Dec 2021

Option Year I: 1 Jan 2022 – 31 Dec 2022

Option Year II: 1 Jan 2023 – 31 Dec 2023

Option Year III: 1 Jan 2024 – 31 Dec 2024

Option Year IV: 1 Jan 2025 – 31 Dec 2025

1.6. General Information

1.6.1. Quality Control Program: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that the work complies with the requirements of the contract. An electronic copy a comprehensive written QCP shall be submitted to the KO and COR with the contractor proposal. The QCP shall be reviewed and approved by the COR 10 days after contract award. If changes to the QCP are required, the contractor shall submit an electronic copy to COR for approval before changes are implemented.

1.6.1.1. The contractor’s QCP shall contain, as a minimum, the following items:

a. A description of the inspection system to cover all services. Description shall include specifies as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

b. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

c. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

1.6.1.2. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.2. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2.1 The ACOR/COR will validate the service(s) to determine if the contractor has performed all required services at a satisfactory level.

1.6.3. Recognized Holidays: The contractor shall be available to respond to emergency maintenance and repair service (OM) as needed during recognized US and Korean holidays.

1.6.4 Hours of Operation: The contractor shall conduct PM between the hours of 8:00am – 5:00pm

Monday thru Friday except recognized US and Korean holidays and be available to respond to emergency maintenance and repair service (OM) 24 hours a day and 7 days a week, which includes during non-duty hours and as described in Paragraph 1.6.3.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at barracks peninsula wide as listed in Appendix A.

1.6.6 Type of Contract. This contract is firm fixed price. There is a firm fixed price associated with the monthly PM and CM/OM jobs completed.

1.6.7. Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Special Qualifications. The Contractor employees shall be able to read, write, speak, and understand

English fluently, shall have the ability to communicate effectively to CCTV systems owners and operators and have relevant past experience to perform the requirements of the PWS of this contract.

1.6.8.1 Relevant Past Experience. The Contractor employees shall have at least two (2) years satisfactory relevant past experience in performing same size or larger CCTV systems maintenance and repair service contracts in the past five (5) years and technicians shall have the following certifications or experience:

a. Certificate in Electronic Security Systems

b. Degree Electrical Engineering

c. Four (4) years of work experience equivalent to the certification or education above.

1.6.9. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend a post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5 within ten (10) days of contract award. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative (COR). The COR will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor performance and notifies both the KO and contractor of any deficiencies;

coordinate availability of government furnished property and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Key Personnel. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the KO. The Contractor shall provide names, cell phone numbers and email addresses to the KO and COR no later than five (5) days after contract award and shall be updated as changes occur. The Contract Manager or alternate shall have full authority to act for the

Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00 a.m. to 5:00 p.m., Monday thru Friday except Korean holidays or when the Government facilities are closed for administrative reasons.

1.6.11.1. Contract Manager. The Contractor shall provide resumes of the Contract Manager who supervise the overall performance of work with contract proposal. The Contract Manager shall have the authority to make on-site decisions on behalf of the Contractor on contract matters. The Contract Manager shall have at least two (2) years of experience as a manager on the same or similar projects related to this requirement

(similar in size and complexity of work) within the past five (5) years.

1.7. Contractor Requirements.

1.7.1 All contractor personnel who operate a motor vehicle on any US Army Installation shall have a current and valid driver’s license. A copy of all licenses shall be provided to the COR within seven (7) days after contract award.

1.7.2 All contractor employees, with an area of performance within an Army-controlled installation, facility, or area, shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the COR). The contractor shall also provide the COR all information required for background checks to meet installation access requirements.

The contractor workforce must comply with all personal identity verification requirements as directed by

DoD, HQDA, and/or local policy. In addition should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may restrict access.

1.7.2.1. The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access media (i.e., badge, pass, decal) in accordance with installation and facility regulations and provide the COR with all information required to obtain access media within seven (7) days of contract award.

1.7.2.2. This contract provides a critical service. Therefore, the KO and COR will determine if contractor employees require access during declared emergencies and/or elevated FPCON levels. Levels above

FPCON B require approval from the local Garrison Commander.

1.7.2.3. The Government has the right to restrict access to installations of any Contractor employee, or prospective Contractor employee, who is identified as a potential health, safety, and/or security threat to US

Army installations and its population.

1.7.2.4. The local Garrison Commander has the authority to bar individuals from US Army installations for misconduct. The KO may bar an employee from the work site in the interest of security, safety, or other legitimate Government concern. The barring of an employee from the job site or installation shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this contract.

1.7.2.5. Contractor personnel, property and vehicles shall be subject to search and seizure upon entering or leaving the confines of any USFK Installation.

1.7.2.6. The COR will not be responsible for providing escorts for the Contractor.

1.7.2.7. The Contractor will be authorized escort privileges, if approved by the local Garrison Commander, as deemed appropriate by the COR to support the requirements of this PWS.

1.7.2.8. The Contractor shall return all issued U.S. Government Access Cards (DBIDS ID Cards), facility badges, and/or access passes to the COR when the contract is completed or when a contractor employee no longer requires access to the installation or facility.

1.7.3 The Contractor employees must complete Level I OPSEC training within 30 calendar days of contract award and complete OPSEC awareness training annually and provide the COR with a certificate within ten (10) days of annual contract award date.

1.7.4. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date and annually thereafter. The contractor shall submit certificates of completion for each Contractor employee and subcontractor employee to the COR within ten (10) calendar days of annual contract award date. AT Level I awareness training is available at https://atlevel1.dtic.mil/at.

AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language requires

U.S.-based contractor employees and associated subcontractor employees to make available and to receive government-provided AT awareness training specific to the area of responsibility (AOR) as directed by AR

525-13. Specific AOR training content is directed by the combatant commander, with the unit ATO being the local point of contact.

1.7.5. The Contractor shall provide personnel equal in qualifications and certifications as outlined in this

PWS when providing alternate support personnel in the event primary support personnel are not available

(i.e. leave status, hospitalization, or injury). All requests for substitutions must be in writing, providing a detailed explanation of the circumstances necessitating the proposed substitutions. The written documents https://atlevel1.dtic.mil/at must contain a complete resume for the proposed substitute and any other supporting information. The KO will evaluate such request and notify the Contractor of their approval or disapproval in writing.

1.7.6. Identification of Contractor Employees. Contractor personnel on duty shall present a neat appearance and be easily recognized as a Contractor. The Contractor employees shall wear clearly visible and readable contractor provided identification badges that includes company name, employee name, and current picture of employee that identify the contractor personnel as contractors and not US Government

Employees.

1.7.7. Contractor Personal Conduct. The conduct of Contractor employees shall not reflect discredit upon the Government. The Contractor employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The Contractor is responsible to ensure all employees providing services under this contract conduct themselves in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security/access control violations. In accordance with DoD Directive 5500.7-R, “Joint

Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no employees conduct political related activities or events while on the installation.

1.7.7.1. Disclosure of Information. Performance under this contract may require the contractor to access data and information proprietary to a Government agency, another Government contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The contractor, including its employees, or agents, shall not disclose such information unless authorized in advance, in writing, by the KO or COR.

1.7.7.2. Organizational Conflict of Interests (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7.7.3. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Army, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation.

1.7.8. Conservation of Utilities. Contractor personnel shall practice utilities conservation and shall operate under conditions, which preclude waste of Government furnished utilities.

1.8. Documentation. The Contractor shall prepare and submit a written preventive maintenance schedule to the COR for review and approval at the post award conference and on a quarterly basis 2 weeks prior to the scheduled quarter thereafter. The schedule shall identify locations (installation/barracks) from Appendix A and dates PM is to be performed.

1.8.1. The Contractor shall develop a separate record for each service (PM, CM, and OM) call completed.

The record shall include the component involved, its location, date and time the call was received, specific nature of trouble, names of service personnel assigned to the task, the amount and nature of the material to be used, the time and date work started, and the time and date of completion. The Contractor shall deliver via e-mail a record of the work performed within seven (7) days after work is accomplished.

1.8.2. A monthly report shall be provided to the COR via e-mail between the 1st and 5th of each month listing PM Service calls (date of PM, location of equipment maintained, type of equipment and repairs completed, if applicable) separated by Area.

1.8.3. A CM/OM report of all repair work and replacement parts used shall be provided to the COR within

5 days of the completion of repair and replacement Task Order.

1.8.4 The Contractor shall provide a quarterly replacement part status report that identifies parts that have been utilized to replace inoperative CCTV system components to the COR by the 5th day of each quarter.

1.8.5 The Contractor shall prepare and submit a report of current site conditions to the Government documenting any site conditions affecting performance of the system installed. The contractor shall provide specification sheets or written functional requirements to support the findings. The contractor shall not correct any deficiency without written permission from the Government.

1.9. Passwords and Designs. The contractor shall provide a copy of all design, as-built drawings and passwords to the COR produced under this contract.

1.9.1. Passwords must be controlled/handled by appropriately indoctrinated personnel IAW AR 380-5.

1.10. Invoicing. The Contractor shall invoice the Government on a monthly basis for provided PM maintenance and repair services and upon completion of CM/OM repair and replacement Task Order using

DD Form 250 invoice.

1.11. Coordination of Work. The Contractor shall coordinate all work with the COR/ACOR designated by the KO. Performance of work by contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.12. Warranty. The Contractor shall repair or replace, without charge (to include labor), any CCTV

Component they manufactured proven defective in material or workmanship for a period of two years after the date of installation. Repairs made necessary by reason of misuse, alteration, normal wear, or excessive voltage are not covered under this warranty and the contractor shall not be liable for any incidental or consequential expenses.

1.12.1 When the Contractor removes a malfunctioning component and replaces it, a determination of warranty status shall take place. If under warranty, the Contractor will facilitate the warranty claim and package materials for shipment to the manufacturer for repair or replacement (freight cost not included). If out of warranty, the Contractor shall notify the Government and request repair disposition.

1.13. Training. The Contractor shall conduct training for designated personnel in the maintenance and operation of the CCTV system as requested. The training shall be oriented to the specific system. The training shall include functional operation of the system, troubleshooting procedures, operator level diagnostics, and any other functions necessary to manage the system.

1.14. Data Rights. The Government has unlimited rights to all documents and material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyrights belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.15. Safety. The Contractor shall comply with the Engineering Manual (EM) 385-1-1K, General Safety

Requirements and all local fire and safety codes and perform in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Korea Environmental

Governing Standards.

1.15.1. Safety Plan. The Safety Plan shall be submitted no later than seven (7) days after contract award to the COR. The Contractor shall at a minimum identify the hazards associated with CCTV maintenance and the mitigating measures emplaced to ensure employee and public safety.

1.15.2. The Contractor shall exercise safety and health precautions as necessary to prevent safety hazards to personnel, materials, and equipment. Unsafe practices and/or conditions will be immediately called to the attention of the Program Manager for remedial or corrective action. Conditions beyond the responsibility and/or capability of the Contractor will be referred to the COR for corrective action.

1.15.3. The Contractor shall immediately correct all safety deficiencies upon notification by the COR and shall notify the COR of the corrective action to be taken. The Contractor shall be responsible for ensuring that all equipment that is utilized during the performance of this contract is functional and is used in the safe manner.

1.15.4. Accident Reporting. The contractor shall maintain an accurate record of all accidents. Accidents resulting in injury or death and/or resulting in severe damage to Government property, supplies, or equipment shall be reported immediately to the Installation Directorate of Emergency Services (DES) and

KO. All accidents occurring on the Installation will be reported to the Installation DES, KO, and COR.

1.15.4.1. If the government elects to conduct an investigation of the accident or mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

1.15.4.2. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1. Component. Part of the CCTV System.

2.1.2. Contractor. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Corrective Maintenance (CM). Maintenance service or repairs identified during PM that cannot be completed during PM or services and repairs received by the Service Desk that are determined by the COR as CM.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.8. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable and needed for the performance of the contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use.

Equipment does not included material, real property, special test equipment or special tolling.

2.1.8. Government Furnished Property (GFP). Property in the possession of, or directly acquired by, the

Government and subsequently furnished to the contractor for performance of a contract. GFP includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul or modification. GFP also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.1.9. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. Material. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

2.1.11. On-Call Maintenance (OM). Maintenance service required when the majority of CCTV system is not functioning properly or there is a complete system failure.

2.1.12. Physical Security. Actions that prevent the loss, theft, or damage of Government property.

2.1.13. Preventive Maintenance (PM). Schedule maintenance service designed to evaluate that systems are operating properly.

2.1.14. Quality Assurance. The government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.15. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.16. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

2.1.18. Subcontractor. One that enters into a contract with a prime contractor.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CCTV Closed-circuit Television

CFR Code of Federal Regulations

CM Corrective Maintenance

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial Off the Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OM On-Call Maintenance

PIPO Phase In/Phase Out

PM Preventive Maintenance

POC Point of Contact

PRS Performance Requirements Summary

PVT Performance Verification Test

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services. Not applicable.

3.2. Facilities. The Government will provide access to the CCTV system locations.

3.3. Utilities. Not applicable.

3.4. Equipment: The Government will provide CCTV replacement parts (DVR, Camera, UPS, HDD, Monitor, and Rack) utilized for maintenance and repair of inoperative equipment for barracks CCTV.

3.5. Materials. Not applicable.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, tools, and equipment required to perform work under this contract.

4.2. Secret Facility Clearance: Not applicable.

4.3. Bench Stock. Bench stocks are for consumable, expendable, low-cost, and common useful materials used by maintenance personnel at an unpredictable rate to perform minor repair/replacement services under the preventative maintenance services. These items shall be stored by the Contractor and readily available at work areas for replacement.

4.3.1 Materials. The Contractor shall furnish all materials (screw, bolts, cable, conduit, brackets, etc.), costing less that W25,000 per unit, required to perform services under this contract. Materials used in the performance of this contract shall be that which is compatible with the CCTV systems currently installed at each location, must meet manufacturer’s specifications and condition of equipment. Replacement items shall be standard products from manufactures regularly engaged in the production of such supplies, parts, or materials. Items without technical specifications shall be of acceptable industrial grade and quality and require the COR’s acceptance prior to replacement or repair.

4.3.2. Repair materials/parts exceeding ₩25,000 require approval of the KO. After a technical review and recommendation from the COR the KO will issue a Task Order under CLIN 0004, Replacement Parts.

4.4. Equipment. The Contractor will provide any specialized equipment or tools required to perform maintenance services under this contract.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services. The contractor shall provide maintenance and repair service for all CCTV systems, and their associated components for 8A Barracks.

5.2 Existing System Overview. Existing systems to be maintained are listed in Appendix A. Within the first 90 days, the contractor shall verify and validate system locations in Appendix A. As part of baseline inventory the contractor will inventory CCTV system components as part of the initial PM for each location. Once verified, validated and inventoried, the Contractor shall submit a conclusive list per each location to the COR. Additional locations not covered under Appendix A may be added to Appendix A for

PM, CM and OM as additional systems are installed and manufacture’s/installer’s warranties expire.

5.3. System Operation. The Contractor shall provide a Performance Verification Test to the COR within 30 days of contract award that verifies CCTV systems are operating properly. Additionally the Contractor shall verify operation of systems as demonstrated by the applicable portions of the PVT after performance of PM, CM and OM and/or repair services.

5.4. Maintenance and Repair Services. The contractor shall provide preventive, corrective and on-call maintenance and repair services.

5.4.1. Preventive Maintenance and Repair (PM) - CLIN 0001. Within the first 90 days, the Contractor shall provide a PM plan to support this program outlining the method by which the contractor will conduct the required PM. The plan must also include how the contractor will conduct repair services correcting minor deficiencies identified during PM. PM shall occur semi-annually for each of the locations in Appendix A.

5.4.1.1. PM shall be performed in accordance with the Manufacturers Standard Maintenance Procedures applicable to the CCTV Systems in use and include the following:

a. Inspection and cleaning of all console equipment, peripheral equipment, pan/tilt/zone (PTZ) units, receiver/driver units, housings, camera/lenses and electrical and mechanical controls.

b. Repair all console equipment, peripheral equipment, PTZ units, receiver/driver units, housings, camera/lenses and electrical and mechanical controls.

c. Inspect exterior surfaces for damages that may lead to malfunctions of equipment.

d. Inspection and cleaning all system equipment and lenses and glass windows on the housings.

Clean and inspect the receiver drivers and perform local testing and calibrating of the PTZ units.

e. Check, walk test, and calibrate each camera.

f. Operate all system software diagnostics and correct all diagnosed problems.

g. Resolve any previous and identified outstanding problems.

h. Visual checks and operational tests of the Central Processing Unit (CPU), switcher, peripheral equipment, interface panels, recording devices, monitors, video, and picture quality from each camera.

i. Perform minor repairs of system, such as tightening of loose connections, re-setting of cameras, adjusting video quality and performing a communications line test.

j. Conduct a functional test of all devices IAW the Contractor PVT.

5.4.2. Corrective Maintenance with Repair (CM) – CLIN 0002. CM shall be performed on all system problems and issues which are detected during PM and cannot be repair under PM or problems and issues reported to the Contractor Service Desk. CM requests shall be submitted to the COR for review and approval. CM shall include replacing non-operational major items under CLIN 0004, Replacement Parts that were identified by the contractor during the PM or as requested by the COR.

5.4.2.1. The contractor shall provide the COR a corrective maintenance after action report within 10 days of completing CM/OM Task Order. The report will include date and location of work, work completed, serial numbers of parts involved, warrantee status of replaced / repaired parts, warrantee status on labor and if any future actions / maintenance are required.

5.4.2.2. During CM service the Contractor shall clean up all debris/discarded materials resulting from their services and job site and adjacent area shall be cleaned prior to leaving the job site.

5.4.3. On-Call Maintenance with Repair Service (OM) – CLIN 0003. The Government will initiate OM service when the majority of CCTV system is not functioning properly or if there is a complete system failure. Qualified personnel shall be available to provide service on site within eight (8) hours after receiving a request for service. The OM service shall be completed within twelve (12) hours. The site must be accessible on weekends and after duty hours, depending on when the service calls was received

5.4.3.1. As soon as the Contractor determines that an OM repair cannot be completed within twelve (12) hours, the contractor shall immediately inform the COR of the situation. In the event the OM repair cannot be completed, the contractor shall specify to the COR the exact problem and the items under CLIN 0004, Replacement Parts needed for repair.

5.4.3.2. During OM service the Contractor shall clean up all debris/discarded materials resulting from their services and job site and adjacent area shall be cleaned prior to leaving the job site.

5.4.3.3. In the event that there are more requests than can be responded to within eight (8) hours, the COR shall prioritize the service calls.

5.5. Replacement Parts – CLIN 0004. The Contractor shall identify replacement / repair parts needed for any maintenance performed under this contract and provide a list to the COR quarterly.

5.5.1. Once the COR approves the list of repair parts, the COR is responsible to request a task order for repair parts used for CM and OM from the identified items under the requirements CLIN 0004 -

Replacement Parts in this contract.

5.6. Service Desk. The Contractor shall furnish a point of contact (POC) to receive on-call repair service, in writing, to the COR at the post award meeting and as changes occur. POC shall be available and able to be contacted on a 24 hour basis, 7 days week. The contractor shall provide a local telephone number where the contractor can be notified / contacted. Answering services and recordings are not sufficient for this purpose.

5.7. Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army

(Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the

Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative

(COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4)

Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8)

Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10)

Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity

(the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work

(specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31

October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a

Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1/Technical Exhibit 1 – Deliverables Schedule

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS Paragraph

Performance Standard AQL

Method of Surveillance

Incentive/Or remedy for re-accomplishment of the service

Preventive Maintenance (PM) with Repair Paragraph 5.4.1

Semi-annual PM completing all items listed in Para 5.4.1.1 of the PWS including repair service for deficiencies identified during the PM shall be performed for each of the systems listed in Appendix A

100% , regulatory requirement

Random Periodic 100% Inspection Customer Feedback

Re-accomplish within 24 hours of notification from COR

Corrective Maintenance with Repair (CM) -

Paragraph 5.4.2

Contractor shall repair all problems and issues detected during PM and cannot repair during PM and problems and issues reported to the service desk.

95 %

Periodic 100% Inspection Customer Feedback

Re-accomplish within 24 hours of notification from COR

On-call Maintenance with Repair Service (OM) - Paragraph 5.4.3

The contractor shall begin OM with repair services within eight (8) hours and complete repairs within twelve

(12) hours of receiving the call. Contractor POC shall be available and able to be contacted on a 24 hours basis 7 days week.

100% , regulatory requirement

100% Inspection Customer Feedback

8 hours of notification from COR

Level I OPSEC training – Section 1.7.3 of PWS.

The Contractor shall complete Level I OPSEC training within 30 calendar days of reporting for duty.

100% Inspection

3 days of notification from COR

AT Level I AT Training - Section 1.7.4 of PWS.

The Contractor shall complete AT Level I awareness training within 30 calendar days after contract start date

Periodic 100% Inspection Re-accomplish within

3 days of notification from COR

TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Contractor Quality

Control Plan, Para

1.6.1 of PWS

Submitted with contractor proposal

One (1) electronic copy

MS Word KO and COR

Post Award

Meeting, Para 1.6.9.

of PWS

Attend conference within ten (10) days of Contract award date.

Level I OPSEC training certificate, Para 1.7.3 of PWS

Within 30 days of contract award date.

1 hard or electronic copy certificate COR

AT Level I awareness training certificate, Para

1.7.4 of PWS

Within 30 days of contract award date.

1 hard or electronic copy certificate COR

PM Schedule – Para

1.8 of PWS

Quarterly – 2 weeks prior to the scheduled quarter.

One (1) electronic copy

Excel spreadsheet COR

PM/CM/OM service call report, Para

1.8.1

Weekly / Friday by

COB

One (1) digitally scanned copy per call

MS Word or PDF COR

PM monthly report, Para 1.8.2 of PWS

Between 1st and 5th of each month.

One (1) electronic copy

MS Word or Excel COR

CM/OM Task Order complete report, Para 1.8.3 of PWS

Within 5 days of completing Task

Order

One (1) electronic copy

MS Word or Excel COR

Safety Plan, Para

1.15.1 of PWS

Within seven (7) days of contract award date.

One (1) electronic copy

MS Word or PDF COR

Performance

Verification Test, Para 5.3 of PWS

Within 30 days of contract award date.

One (1) electronic copy

MS Word or PDF COR

Existing CCTV

Component

Inventory, Para 5.2

Inventory all CCTV locations annotated

Appendix A within

90 days of contract award date.

One (1) electronic copy

MS Word or Excel COR