Attachment_1_APCSS_Portal_Manager_III_PWS-30Mar22.pdf

Performance Work Statement (PWS) for Portal

Manager III

Daniel K. Inouye Asia-Pacific Center for Security

Studies (DKI APCSS)

30 Mar 22

Version 1

Vision Statement

1.0 Introduction

1.1 Scope

Section 2 General Information

2.0 Non-Personal Services

2.1 Business Relations

2.2 Contract Administration and Management

2.2.1 Contract Administration

2.2.2 Contract Management

2.3.2.1 Service Contract Reporting

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.6 Location and Hours of Work

2.7 Travel / Temporary Duty (TDY)

Section 3 Performance Requirements

3.1 Manage System Access

3.2 Troubleshoot Access Issues

3.3 Training

3.4. Group Management & Support

3.5 Portal Updates

3.6 Portal Policies

Section 4 Special Requirements

4.1 Security and Safety

4.1.1 Security

4.1.2 Safety

4.2 Transition

4.3 Government Furnished Materials

4.4 Applicable Directives

4.5 Government Provided Training

4.6 Freedom of Information Act (FOIA)

4.6.1 Release of Information

4.6.2 Advertised Information

4.7 Quality

4.7.1 Quality Control Plan (QCP)

Section 5 Contract Data Requirements List (CDRL)

Section 6. Appendices

Appendix 1 Performance Requirement Summary (PRS)

Appendix 2 Acronyms

Appendix 4 Workload Estimates

Appendix 5 – Course/Community Managers on APCSSLink (as of 2 Feb 2022) .... Error!

Bookmark not defined.

Vision Statement

To maintain and operate a highly functional organizational portal to support the Daniel K.

Inouye Asia-Pacific Center for Security Studies (DKI APCSS) College of Security Studies (CSS) courses (in resident and virtual), workshops, distance learning, as well as the overall DKI

APCSS Alumni program.

Section 1 Description of Services

1.0 Introduction

DKI APCSS is a U.S. Department of Defense regional executive educational institute, whose mission is to build resilient capacity, shared understanding, and networked relationships among civilian and military practitioners and institutions to advance a free and open indo-Pacific. The

Center provides a focal point where national officials, decision makers, and policy makers can gather to exchange ideas, explore pressing issues and achieve a greater understanding of the challenges that shape the security environment of the Indo-Pacific region. Executive education programs and related scholarship focus is on the increasingly complex interrelationships of the military, economic, political, and diplomatic policies relevant to regional security issues.

Research and publication are highly encouraged for all faculty members. Faculty engage in extensive regional travel, including research trips, and travel in support of regional engagement.

Faculty members are expected to publish work related to their travel and regional engagement.

Faculty writing requirements range from research which informs the Center’s executive education programs, to after action reviews, executive summaries, articles, essays and other forms of scholarship.

1.1 Scope

The contractor shall provide Portal Management services to DKI APCSS. The portal, known as

“APCSSLink,” is a sub-portal of the Defense Security Cooperation Agency’s “GlobalNet” portal system. The contractor shall be responsible for the overall management of the structure and day-to-day support of the DKI APCSS web-based portal as well as serve as the DKI APCSS CSS point of contact (POC) and subject matter expert (SME) for the GlobalNET Program portal and its associated Integriertes Lern-, Informations- und Arbeitskooperations-System [German for

"Integrated Learning, Information and Work Cooperation System"]) (ILIAS) Learning

Management System (LMS). The portal is located online at: apcsslink.org

Section 2 General Information

This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.0 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.1 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.2.1 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the

Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.2.2 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at the DKI APCSS and the contractor's corporate offices.

2.3.2.1 Service Contract Reporting

Contractor shall report ALL contractor labor hours (including subcontractor labor hours), if applicable, for the performance of services provided under this contract for the DKI APCSS via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov/content/entity-reporting. Reporting inputs will be for the labor executed during the period of performance during each Government https://www.sam.gov/content/entity-reporting fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk at https://www.sam.gov.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. Part-time teleworking (ie 2-3 days per week) will be allowed when courses or workshops are not in-session as determined by the COR. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.3.3.1 Additional DKI APCSS Training.

During the course of the contract, there may be an opportunity for the Contractor to attend or observe a variety of DKI APCSS executive education programmatic events including the Indo-

Pacific Orientation Course or workshop events. Participation in these events is encouraged and will allow the editor to gain basic knowledge and understanding of the regional operating environment and regional security concerns. The Contractor will also meet any training required by DKI APCSS (see section 4.1).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience.

At a minimum, the contractor shall have the following education, skills and experience:

(a) Educational requirement: Bachelor of Arts/Science in Business Administration or similar or a Bachelor’s degree in an IT-related area.

(b) General & Specialized experience: 2 years General & 2 years Specialized and familiarity and knowledge with the following:

https://www.sam.gov/

Familiarity with Asia-Pacific security issues

Expert knowledge of the following software applications:

o Microsoft product suite: Outlook, PowerPoint, Excel, Word, SharePoint and

Teams

Familiarity with the following:

o LMS preferably ILIAS

Working knowledge of collaborative portal management and site administration, including but not limited to, remote access, posting, updating, deletion, and file management

Working knowledge of web publishing including editing of web pages and collaborative portals

Working knowledge of DoD web policies and digital information concepts

Strong written and verbal communication skills to provide training and promote the site

Must be able to multi-task, accomplish tasks with limited supervision, and respond to short notice tasking

Ability to prioritize workload and adhere to established timelines

Ability to organize, execute, and follow-up on projects

2.6 Location and Hours of Work

Work will be performed on site at the Government facility. The on-site location is 2058 Maluhia

Road, Honolulu HI 96815. Normal workdays are Monday through Friday except US Federal

Holidays. Workers typically work eight (8) hours per day, 40 hours per week. Core hours of work are from 0900 to 1500 daily. The contractor is expected to be available during core hours. Contractor personnel shall be on site during courses; however, limited telework accommodations maybe authorized by the COR when courses are not in session. Please see paragraph 2.7 Telework for additional information.

Contractor employees under this contract shall observe all Federal Holidays. On occasion, short-term situations may require performance outside of typical duty hour schedules. The Contractor must ensure it can provide for this type of flexibility and obtain coordination from the COR prior to commencement of work.

DKI APCSS follows the Federal Government schedule for holidays provided during each work year. The holidays recognized by the Federal Government are New Year's Day, Dr. Martin

Luther King Jr's Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, and

Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. If any of the holidays falls on a Saturday, it shall be observed on the preceding Friday. Holidays falling on a

Sunday shall be observed on the following Monday.

2.7 Telework.

Contractors are authorized to telework during emergencies, reduced operations, or due to unforeseen circumstances. This includes inclement weather, natural disasters, continuity of

Government, and for any health related conditions declared by the Government. Telework is an integral part of helping the Federal Government preserve its essential functionality during the continuity of operation events, public health emergencies, severe weather situations, and other emergencies that may inhibit employees from working at their authorized worksite. Teleworkers and their managers/supervisors shall discuss the implications of an unexpected emergency. Prior to performing telework, the COR is to ensure that the Contractor and his or her corporate office are knowledgeable on their roles and responsibilities during the continuity of operations and other emergencies to include daily reporting and status reports of on-going efforts. Contractor shall complete the following prior to teleworking:

Telework Training via https://www.telework.gov/training-resources/telework-training/virtual-telework-fundamentals-training-courses/employee-course/index.htm/.

Complete DOD Telework Agreement DD Form 2946

All DKI APCSS training requirements to access network and attain government furnish equipment necessary to telework.

2.8 Travel / Temporary Duty (TDY)

Travel to other government facilities or other contractor facilities may be required and will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the government (subject to local policy procedures). Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-

46 Travel Costs (subject to local policy & procedures).

Section 3 Performance Requirements

3.1 Manage System Access

The contractor shall manage and administer the APCSSLink portal with over 14,000 registered users. The contractor shall manage privileges and access to the portals, including granting and revoking accounts. The contractor shall create new user accounts for DKI APCSS program participants. (See Appendix 4 - Workload Estimates)

3.2 Troubleshoot Access Issues

3.2.1 The contractor shall troubleshoot problems with site access, group design, and user accounts such as group membership issues, duplicate accounts, and access issues that require working with both DKI APCSS computer network team and the GlobalNet team to determine the cause of the problem.

https://www.telework.gov/training-resources/telework-training/virtual-telework-fundamentals-training-courses/employee-course/index.htm/ https://www.telework.gov/training-resources/telework-training/virtual-telework-fundamentals-training-courses/employee-course/index.htm/ https://www.telework.gov/training-resources/telework-training/virtual-telework-fundamentals-training-courses/employee-course/index.htm/

3.2.2 The contractor shall use the GlobalNet trouble ticket tracking system to notify Defense

Security Cooperation Agency (DSCA) of system problems and make recommendations for system improvements. The contractor shall review the system on a daily basis for system problem notifications from users and correct issues that can be fixed at the local level. All security/software patches and cybersecurity tracking is performed by DSCA.

3.3 Training

3.3.1 The contractor shall train users by planning and conducting user training for Fellows

(students) and Faculty members prior to and during each in-resident course and workshop offered by DKI APCSS. Training includes one-on-one sessions with faculty members, one-hour training sessions with the Fellows at the start of each course as well as a one-hour follow-up through the use of lunch hour presentations.

3.3.2 The contractor shall assist faculty members, as needed, in accessing and using special features and add-ons to GlobalNet including the ILIAS and Adobe Connect.

3.3.3 The contractor shall attend an annual 2-day portal working group meeting in Washington, DC or other designated locations, and attend other working group teleconferences as requested.

(See Appendix 4 - Workload Estimates)

3.4. Group Management & Support

3.4.1 The Contractor shall create and manage group and course pages for each DKI APCSS program (See Appendix 4 - Workload Estimates). The contractor shall coordinate with course managers/workshop leads to develop, design and implement groups using APCSSLink and designated additional LMS. This includes providing onsite support, adding and updating files, and ensuring groups are archived as needed.

3.4.2 The contractor shall assist Community Managers/faculty members with training and occasionally posting updates to support their online communities of interest groups. There are more than 10 specialized subject groups on the system separate from course, workshop & alumni groups.

3.4.3 The contractor shall assist in updating alumni pages with research papers and other files submitted by alumni. 3.4.4 The Contractor shall support outreach events held in the Indo-Pacific region. Most support would be remote from the main office and include last minute account management and posting of workshop materials. However, there may be an opportunity to be part of the outreach team once a year. Support would include traveling with the workshop support team to provide onsite support for faculty, training for new Fellows, providing training for in-country alumni and providing same day updates to the workshop group. Please reference to PWS paragraph 2.7 Travel / TDY for travel approval process. (See Appendix 4 - Workload

Estimates)

3.5 Portal Updates

3.5.1 The contractor shall write and submit a monthly article, to the alumni newsletter, describing latest portal updates, features and other information to encourage site usage.

A001 Portal News Article

3.5.2 The contractor shall create or assist in creating content and post it to the main news and publications pages. (See Appendix 4 – Workload Estimates).

3.5.3 The contractor shall provide a Weekly Activity Report (WAR) via email to the COR, every

Friday, on actions taken during the week.

A002 Weekly Activity Report

3.6 Portal Policies

The contractor shall assist in the development and update of APCSSLink policy documents. This includes drafting policies unique to our local site, APCSSLink, within the GlobalNet system and includes issues such as group access and blocking and local workflow processes.

A003 Portal Business Rules, Processes and Procedures

Section 4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.1.1 Security

Work under this task order is UNCLASSIFIED, Information Technology (IT) Level 3. All contractor personnel shall have access to unclassified information systems, such as e-mail, and shall have at a minimum a favorable National Agency Check (NAC).

4.1.2 Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91-

596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and

Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor’s safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a

DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer’s representative, and/or other applicable members within four (4) hours of all mishaps or incidents.

The Government person notified by the contractor will in-turn notify the Safety office.

Contractor notifications made after duty hours shall be reported to the appropriate installation

Command Post. If requested by the cognizant contracting officer, the contracting officer’s representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.2 Transition

The contractor shall follow the transition plan submitted as part of the quote and keep the

Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

A004 Phase-in Plan

A005 Phase-out Plan

4.3 Government Furnished Materials

The Government will provide adequate working space, all equipment (e.g., desk, chair, computer, printer, copier, telephone, etc.), utilities, janitorial services and expendable operating supplies for the duration of this contract or task order. Contractor shall not remove any government-furnished equipment or supplies from the worksite without the express written permission of the COR.

4.4 Applicable Directives

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3.0, Performance Requirements.

- DoD Internet Services and Internet-Based Capabilities (IbC) (DoDI 8550.01)

- Policies for Federal Agency Public Websites (OMB M-05-04)

- Clearance of DoD Information for Public Release (DoDD 5230.09)

- Department of Defense and (command) safety, environmental & security regulations

4.5 Government Provided Training

The contractor shall be required to participate in the government’s in-house and web-based security training program under the terms of the contract. The government will provide the contractor with access to the on-line system. All required training certificates shall be submitted to the Contractor’s HR Department for record and to the DKI APCSS HR Department to retain copies. Annually, all contractors will complete all required training as follows:

Type of Training Attended By:

Course

Length

Cyber Awareness All Contractor Personnel 60 Minutes

Anti-Terrorism Level 1 All Contractor Personnel 45 Minutes

Active Shooter All Contractor Personnel 60 Minutes

OPSEC: Operations Security All Contractor Personnel 45 Minutes

SAPR-Sexual Assault Prevention and Reporting All Contractor Personnel 60 Minutes

Privacy Act All Contractor Personnel 30 Minutes

PII training All Contractor Personnel 60 Minutes

GlobalNet Organizational

Manager Training All Contractor Personnel 60 Minutes

Combating Trafficking in Persons

(CTIP)

All Contractor Personnel 45 Minutes

Records Management All Contractor Personnel 45 Minutes

Operational Training on New

Technologies and/or Equipment

When new technologies equipment is incorporated in the delivery of VI

Services, training, if required, will be provided. Training will be approved in advance by the Chief of Information

Services, DKI APCSS, and Contracting

Officer

TBD

Table 4.3.10.9 Government Provided Training

4.6 Freedom of Information Act (FOIA)

All official government records affected by this contract are subject to the provisions of the

FOIA (5 USC 552/DoD 5400.7-R/AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including government/contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO.

4.6.1 Release of Information

The Contractor shall not hold any discussions or release any information relating to this contract to anyone not having a direct interest in the performance of this contract without the written consent of the CO or the designated representatives. This restriction applies to all news releases of information to the public, industry, or Government agencies.

4.6.2 Advertised Information

The Contractor shall not advertise information about projects performed under this contract without government review and approval, including promotional brochures, posters, tradeshow handouts, multimedia, magazines, and other similar promotions.

4.7 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.7.1 Quality Control Plan (QCP)

The Contractor shall develop a QCP and maintain an effective quality control program to ensure services are performed in accordance with this contract and PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractors QCP is the means by which he assures himself that his work complies with the requirement of the contract.

The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

A006 Quality Control Plan

Section 5 Deliverables

The contractor shall provide deliverables as described in the PWS. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in deliverables.

Number Name PWS Ref Frequency Method of

Delivery / POC

A001 Portal News Article 3.5.1 Monthly Email DKI APCSS

Alumni/COR

A002 Weekly Activity Report

(WAR)

3.5.3 Weekly Email COR or update

via Teams

A003 Portal Business Rules, Processes and Procedures

3.6 As Required Email COR

A004 Plan Phase-In Plan 4.2 Submitted as part of the quote

Email COR/766

ESS/PKI CO

A005 Phase-Out Plan 4.2 One month prior to contract expiration

Email COR/766

ESS/PKI CO

A006 Quality Control 4.7.1 Within 15 days of contract award.

Update as required

Email COR/766

ESS/PKI Contracting

Officer (CO)

Section 6. Appendices

Appendix 1 Performance Requirement Summary (PRS)

Performance Objective PWS Ref Performance Threshold

(a) The contractor shall manage privileges and access to the portals

(GlobalNet & ILIAS), including granting and revoking accounts for incoming program participants and DKI staff and faculty.

3.1 a) All new user accounts for program participants, provided by the admissions office, shall be established one week prior to program start.

AQL: No more than 5 account errors per program

b) Accounts created within 1 workday of a new user (DKI APCSS faculty/staff) request

AQL: 95% of the time

The contractor shall troubleshoot problems with site access, group design, and user accounts.

3.2.1 AQL: Issues resolved within 24 hours

of trouble ticket notification.

The contractor shall notify DSCA of problems & track via GlobalNet tracking system.

3.2.2 AQL: DSCA is notified of problems

within 24 hours of trouble ticket notification.

The contractor shall train users by planning and conducting user training prior to and during each course.

3.3 AQL: At least 70% of users rate their

system experience as “Good” or higher rating in their post-course survey.

The contractor shall assist faculty members as needed in accessing and using special features and add-ons to

GlobalNet including the ILIAS and

Adobe Connect.

3.3.2 AQL: Receive no more than three

valid complaints from faculty members at the post program After

Action Review (AAR)

a) The Contractor shall create and manage groups for each DKI APCSS

3.4.1 a) All new groups created at least one week prior to courses and workshops.

program including courses and workshops.

b) The contractor shall coordinate with course managers/workshop leads to develop, design and implement groups using APCSSLink and designated additional learning management system.

This includes providing onsite support, adding and updating files, and ensuring groups are archived as needed.

AQL: 95% of the time.

b) File/course materials posted to the group within one business day of the request by course support team.

AQL: 95% of the time.

The contractor shall assist Community

Managers/faculty members with training and occasionally posting updates to support their online communities of interest groups.

3.4.2 All community managers are trained

to use the site.

AQL: Provide training to all new community managers and faculty members during scheduled pre-course faculty training.

The contractor shall assist in updating alumni pages with research papers and other files submitted by alumni.

3.4.3 All files are uploaded no later than

the next business day after receipt.

AQL: 90% of the time

The contractor shall provide support for outreach events in region to include

a) Creating user accounts

b) Uploading files as needed

3.4.4 a) Workshop accounts are created and active within five (5) days in advance of the workshop start date.

AQL: 90% of known accounts created on time based on pre-event review.

b) All files are uploaded no later than the next business day after files are submitted for posting by the workshop coordinators.

AQL: 90% of the time

The contractor shall write and submit a monthly article about the portal to go out to all users via the alumni newsletter

3.5.1 Submit CDRL A001 Portal News

Article within 5 business days of the describing latest updates, features and other information to encourage site usage.

end of each month to the alumni director.

Note: Portal News Articles appear in newsletter at least six times per year

Contractor shall create and upload content at the request of the public affairs office (PAO) (See Appendix 4 –

Workload Estimate)

3.5.2 Information shall be posted within 48

hours of request by PAO.

AQL: 90% of the time.

The contractor shall provide a weekly update, every Friday, on actions taken during the week.

3.5.3 Submit CDRL A002 WAR to the

COR every Friday by noon except during holiday periods.

AQL: 95% of the time

The contractor shall assist in the development and update of APCSSLink policy documents.

3.6 a) All APCSSLink policy documents are current and accurate, reflecting current system and policy requirements. The contractor shall notify the COR via when this task has been completed.

Note: All Documents reviewed/updated within 6 months of contract start and continued annually

Appendix 2 Acronyms

AAR After Action Review

AQLs Acceptable Quality Level

CDRL Contract Data Requirements List

CO Contracting Officer

COR Contracting Officer Representative (COR)

CSC Comprehensive Security Cooperation (course)

CSS College of Security Studies (department at DKI APCSS)

FY Fiscal Year

DKI APCSS Daniel K. Inouye Asia-Pacific Center for Security Studies, also known as

Daniel K. Inouye Asia-Pacific Center for Security Studies

DSCA Defense Security Cooperation Agency

DoD Department of Defense

ILIAS Integriertes Lern, Informations und Arbeitskooperations System [German for

"Integrated Learning, Information and Work Cooperation System"]

IPOC Indo-Pacific Orientation Course

LMS Learning Management System

PAO Public Affair Office/Public Affairs Officer

PWS Performance Works Statement

STD Standard

TDY Temporary Duty

TSC Transnational Security Cooperation (course)

QCP Quality Control Plan

WAR Weekly Activity Report

Appendix 3 Definition of Terms

APCSSLink – Web-based portal. Local version of the “GlobalNet” enterprise portal system managed by the Defense Security Cooperation Agency (DSCA)

Fellows – Adult students participating in DKI APCSS courses

Programs - Programs is used to reference DKI APCSS courses, workshops and special events

Appendix 4 Workload Estimates

*All estimates are based on historical data

APCSSLink/ILIAS Workplan Estimate per Fiscal Year (FY) (01 Oct – 30 Sep)

Online Courses

Dates Course Title

Estimated # of

New Accounts

Needed per

Course

Number of

Courses

Sept/Oct CSC course 125 1

Nov IPOC course 250 1

Dec TSC course 30 1

March CSC course 125 1

Apr IPOC course 250 1

May CSC course 125 1

Jul TSC course 30 1

Total Online Course 935 7

In-Resident Workshops

Dates

Workshop Title

Estimated # of

New Accounts

Needed per

Workshop

Number of

Workshops

TBD TBD 40 10

Total In-Resident

Workshop 400 10

Total Estimated # of New Accounts per FY 1335

Total Estimated # of New Program Groups

Created per FY 17

Reference PWS paragraphs: 3.1 and 3.4.1

Travel Estimate per FY (01 Oct – 30 Sep)

Estimated Travel for Stakeholder Meetings

Meeting: Portal Working Group

Location: Washington DC

Date: 2023

Number of Contractor

Personnel: 1 Full Time Equivalent (FTE)

Travel Days (Departure and

Arrival): 2

Meeting Days: 2

Meeting: Outreach

Location: TBD

Date: 2024-2025

Number of Contractor

Personnel: 1 FTE

Travel Days (Departure and

Arrival): 2

Meeting Days: 5

Reference PWS paragraphs: 3.3.3 and 3.4.4

Projected Uploaded Files

News Posts Publications Videos

Event Listings Posting Course

Materials

Jan 6 1 1 2 Up to 20 weekly

Feb 4 1 1 2 Up to 20 weekly

Mar 6 8 1 1 Up to 20 weekly

Apr 7 1 1 1 Up to 20 weekly

May 7 1 1 1 Up to 20 weekly

Jun 5 2 1 1 Up to 20 weekly

Jul 5 1 1 2 Up to 20 weekly

Aug 7 1 1 2 Up to 20 weekly

Sept 7 0 1 5 Up to 20 weekly

Oct 17 0 1 4 Up to 20 weekly

Nov 5 3 1 3 Up to 20 weekly

Dec 4 1 2 1 Up to 20 weekly

Total 80 20 13 25 Reference PWS paragraphs: 3.4.1 & 3.5.2

Notes:

1. Based on historical data from Calendar Year 2021.

2. Uploads include bulk uploading of photos for every course on a daily basis.

3. Average number of files uploaded during each course is up to 20 per week.

4. Average number of content/posts created for upload would include news, publications, event listings, and videos as noted above. Average weekly articles created would be 1-2, the remaining are provided by the Public Affairs Office (PAO).

5. Average monthly event listings 2-3 with information provided from PAO.