Attachment 1 - 693JJ325R000004_Billing Categories and Labor Category Descriptions.pdf

Request for Proposal No.: 693JJ325R000004

693JJ325R000004

Attachment 1 – Billing Categories and Labor Category Descriptions

Program Manager (KEY PERSONNEL) The Program Manager shall be responsible for overall management of the contract, including quality assurance for all products delivered to the Government and availability of resources to complete all Task Orders.

Program Manager duties include:

• Serve as the contact point for all matters related to contract management, including but not limited to Task Order Proposal Requests (TOPR), task order modifications, and performance issues.

• Meet with customer and contractor personnel to discuss and review task plans and deliverable items.

The Program Manager shall:

• Possess excellent verbal, presentation, and writing skills;

• Perform at a level equivalent to 10 years of experience in program management;

• Possess leadership skills with a collaborative management style that will facilitate interaction with supervisors, colleagues, customers and corporate partners;

• Possess a bachelor’s degree in a relevant technical or scientific field, or in technical project management.

Project Manager (KEY PERSONNEL) The Project Manager shall be responsible for overall management of the tasks, including quality assurance for all products delivered to the Government and availability of resources to complete all tasks in the task order.

Project Manager duties include:

• Oversee the development of task order schedules, resource allocation and budgets.

Tracking the program budgets and providing forecasts, establishing and maintaining program status summaries and metrics for the project portfolio.

• Organize, direct, and manage task order support functions, involving multiple, complex and inter-related project tasks.

• Ensure products completed in accordance to the agreed upon development schedules. • Ensure proper product quality and functionality per the task order requirements

• Meet with customer to formulate and review task plans and deliverable items.

The Project Manager shall:

• Possess excellent verbal, presentation, and writing skills;

• Perform at a level equivalent to five years of experience in project management;

• Possess leadership skills with a collaborative management style that will facilitate interaction with supervisors, colleagues, customers and corporate partners;

• Possess a bachelor’s degree in a relevant technical or scientific field, or in technical project management; and

• Demonstrate a good understanding of relevant instructional design principles.

Graphics Designer - High The Graphics Designer shall have comprehensive body of knowledge related to graphic design strategies that convey meaning to the viewer. Individuals providing these services shall be able to communicate effectively in visual media and shall have a demonstrated ability to develop graphical material for use in electronic and print media.

Experience/Education: Perform at a level equivalent to 8-10 years of experience in developing technical graphic materials for audiences of varying technical depth, and a bachelor’s degree.

Graphics Designer - Mid The Graphics Designer shall have a body of knowledge related to graphic design strategies that convey meaning to the viewer. Individuals providing these services shall be able to communicate effectively in visual media and shall have a demonstrated ability to develop graphical material for use in electronic and print media.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in developing

Graphics Designer - Low The Graphics Designer shall have knowledge related to graphic design strategies that convey meaning to the viewer. Individuals providing these services shall be able to communicate effectively in visual media and shall have a demonstrated ability to develop graphical material for use in electronic and print media.

Experience/Education: Perform at a level equivalent to 1-2 years of experience in developing

Learning Management Specialist The Learning Management Specialist shall provide technical best practices and recommendations to programmers and instructional designers for loading content onto Learning Management Systems (LMS).

Experience/Education: Perform at a level equivalent to five or more years of recent experience in uploading, deploying, and troubleshooting course content material of varying technical depth, and a bachelor’s degree.

Instructional Systems Designer (ISD) - High The Instructional Systems Designer (ISD) uses instructional systems design theory and experience to create innovative, interactive, and immersive learner-centric training solutions in appropriate delivery learning environments. Has documented experience creating learning experiences in both synchronous and asynchronous learning environments. Conduct needs assessments and gap analyses, research and write instructional content based on interviews with subject matter experts and clients. Collaborate with cross-functional teams, including game design and engineering to brainstorm the design and development of creative instructional solutions that leverage the client’s technical environment. Design assessments that demonstrate learner mastery of learning outcomes.

Experience/Education: Perform at a level equivalent to 8-10 years of experience in relevant instructional design activities; and a bachelor’s degree.

Instructional Systems Designer (ISD) Mid The Instructional Systems Designer (ISD) uses instructional systems design theory and experience to create innovative, interactive, and immersive learner-centric training solutions in appropriate delivery learning environments. Has documented experience creating learning experiences in both synchronous and asynchronous learning environments. Conduct needs assessments and gap analyses, research and write instructional content based on interviews with subject matter experts and clients. Collaborate with cross-functional teams, including game design and engineering to brainstorm the design and development of creative instructional solutions that leverage the client’s technical environment. Design assessments that demonstrate learner mastery of learning outcomes.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in relevant instructional design activities and a bachelor’s degree.

Instructional Systems Designer (ISD) Low The Instructional Systems Designer (ISD) uses instructional systems design theory and experience to create innovative, interactive, and immersive learner-centric training solutions in appropriate delivery learning environments. Has documented experience creating learning experiences in both synchronous and asynchronous learning environments. Conduct needs assessments and gap analyses, research and write instructional content based on interviews with subject matter experts and clients. Collaborate with cross-functional teams, including game design and engineering to brainstorm the design and development of creative instructional solutions that leverage the client’s technical environment. Design assessments that demonstrate learner mastery of learning outcomes.

Experience/Education: Perform at a level equivalent to 1-2 years of experience in relevant instructional design activities and a bachelor’s degree.

Administrative Support Administrative Support is responsible for providing administrative support to the Program Manager, Project Manager, Subject Matter Expert, Instructional Systems Designer, Graphic

Designer and others as needed on a project to ensure appropriate and proper deliverables.

Support may include travel, data entry, calendar management, document review and editing, presentation review and editing, and other duties as needed for successful completion of the task order.

Experience/Education: Proficiency in MS Office products; and Associates degree or higher.

Information Systems Technology (IT) Specialist - High The Information Systems Technology (IT) Specialist provides technical best practices and guidance to the Project Manager, Instructional Systems Designer, Graphics Designer, and other project team members on issues related to functional, deployable, reliable products in the clients’ deployment environment.

Experience/Education: Perform at a level equivalent to 8-10 years of experience in relevant projects with at least 5 years of training projects and a bachelor’s degree.

Information Systems Technology (IT) Specialist - Mid The Information Systems Technology (IT) Specialist provides technical best practices and guidance to the Project Manager, Instructional Systems Designer, Graphics Designer, and other project team members on issues related to functional, deployable, reliable products in the clients’ deployment environment.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in relevant projects with at least 2 years of training projects and a bachelor’s degree.

Information Systems Technology (IT) Specialist Low The Information Systems Technology (IT) Specialist provides technical best practices and guidance to the Project Manager, Instructional Systems Designer, Graphics Designer, and other project team members on issues related to functional, deployable, reliable products in the clients’ deployment environment.

projects and a bachelor’s degree.

Civil Engineer (SME) - High The Civil Engineer Subject Matter Expert (SME) serves as a course instructor to lead and deliver NHI training. They may serve as SME for course development or update efforts. They may be requested to provide technical guidance and assistance related to their specific discipline area.

Experience/Education: Perform at a level equivalent to 8-10 years of experience in relevant transportation projects with at least five years of national exposure and a bachelor’s degree.

Civil Engineer (SME) - Mid

NHI training. They may serve as SME for course development or update efforts. They may be requested to provide technical guidance and assistance related to their specific discipline area.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in relevant transportation projects with at least two years of national exposure and a bachelor’s degree.

Civil Engineer (SME) - Low

NHI training. They may serve as SME for course development or update efforts. They may be requested to provide technical guidance and assistance related to their specific discipline area.

transportation projects and a bachelor’s degree.

Technical Writer/Editor The Technical Writer/Editor provides technical best practices and guidance to the Project Manager, Instructional Systems Designer, Graphics Designer, and other project team members on issues related to technical writing and editing of project documents.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in relevant projects with at least 2 years of training projects and a bachelor’s degree.

508 Compliance Specialist/Manager The 508 Compliance Specialist/Manager provides technical best practices and guidance to the Project Manager, Instructional Systems Designer, Graphics Designer, and other project team members on issues related to 508 compliance and editing of project documents. The 508 Compliance Specialist/Manager will be able to review and make recommendations on project deliverables to achieve 508 compliance as well as create 508 conformant deliverables in support of the projects development and delivery.

Experience/Education: Perform at a level equivalent to 3-7 years of experience in relevant projects with at least 2 years of training projects and a bachelor’s degree. 3+ years of experience creating and testing documents for compliance with Section 508 requirements. 3+ years of experience editing, proofing, or copyediting technical information; Certified DHS Section 508 Trusted Tester. Current on Section 508 policy and accessibility checklists. Demonstrated experience providing accurate 508 compliant documents.