Attachment_1_-_140P8522Q0009_SOW_Final.pdf

STATEMENT OF WORK

MARIPOSA GROVE TRANSPORTATION SERVICE ● YOSEMITE NATIONAL PARK ● FY22-26

Contents

Section 1 – General Information and Background

1.1 – General Information

1.2 – Purpose and Objectives

1.3 – Partnership

1.4 – Term

1.5 – Scope

1.6 – Physical Security

1.7 – Special Qualifications

1.8 – Post Award Conference/Periodic Progress Meetings

1.9 – Key Personnel

Section 2 – Transportation Requirements

2.1 – Transportation Service, Primary Route

2.2 – Annual Schedule

2.4 – Schedule and Period of Performance Changes

2.4.1 – Non-emergency Changes

2.4.2 – Emergency Changes

Section 3 – Government-Furnished Property And Services

3.1 – Vehicles

3.1.1 Description of Government-Furnished Vehicles

3.2 – Equipment

3.2.2 – Fire Extinguishers

3.3 – Facilities

3.4 – Services

Section 4 – Contractor Responsibilities

4.1 – General

4.1.1 – Schedule of Operations

4.2 – Contractor Provided Equipment

4.3 – Workforce Management

Statement of Work for Mariposa Grove Transportation Services, 2022-2026

Yosemite National Park

4.3.1 – Employee Conduct

4.3.2 – Hiring Requirements

4.3.3 – Key Personnel Approval

4.3.4 – Substance Abuse Plan

4.3.5 – Training

4.3.6 – Prohibition Against Possession of Firearms

4.4 – Personnel Requirements

4.4.1 – Contract Manager

4.4.2 – Drivers

4.4.3 – Supervisory Mechanic

4.4.4 – Mechanics

4.4.5 – Service Staff

4.4.6 – Passenger Loading Area Support Staff

Section 5 – Tasks and Critical Subtasks

5.1 – Operate Mariposa Grove Transportation System

5.1.1 – Provide Support Services in Passenger Loading and Unloading Operations

5.1.2 – Automatic Passenger Counter, Announcement and Mechanical Diagnostics Systems

5.1.3 – Lost and Found

5.2 – Bus Cleaning

5.3 – Fueling

5.4 – Maintain and Repair of Vehicles

5.4.1 – Extraordinary Maintenance

5.5 – Reports, Invoices and Data

5.5.1 – Accident Reports and Database

5.5.2 – Monthly Service Reports

5.5.3 – Vehicle Data Files

5.5.4 – Invoice Requirements

5.6 – Safety and Risk Management Program

5.7 – Radio Protocol

Appendix A – Graphic Route Summaries and Facilities

Appendix B – Mariposa Grove Transportation Services Maintenance Schedule

B.1 – Inspection of Vehicles

B.2 – Daily Contractor Safety Inspections

B.3 – Transportation Maintenance Program

B.4 – Diesel Electric Hybrid Bus Winterization Guidelines

B.5 – General Maintenance Guidelines

B.6 – Warranty Tracking and Administration

Section 1 – General Information and Background

1.1 – General Information

The National Park Service (NPS) requires a contractor to operate no-cost seasonal transportation service for visitors between a parking facility at the South Entrance to Yosemite National Park and the Mariposa

Grove of Giant Sequoias. Six heavy-duty, 40-foot, 40-passenger low-floor transit buses will be provided by the U.S. Government. The contractor is required to provide service for up to eight months per year, April through November. All operations and maintenance costs will be paid through this contract under a firm, fixed price.

Yosemite National Park attracts approximately four million visitors annually. The Mariposa Grove is a forest of giant Sequoia redwoods that has existed for thousands of years, with trees renowned for their massive size and longevity. The Mariposa Grove can be visited by as many as 5,000 visitors in a day, but varies from 2,000 or 4,000 on most days in peak season.

Between 2015 and 2018, pre-existing commercial services, a paved motorway, and a visitor parking area were removed from the Mariposa Grove and the natural landscape largely restored. A visitor parking area intended to serve disabled motorists remains within a smaller footprint. However, the majority of peak season visitors enter the grove by riding the no-cost shuttle service. Visitor parking is available adjacent to the South Entrance to the park, where visitors may board a bus for transportation to and from the grove.

The length of the Mariposa Grove Road from the South Entrance Station to Mariposa Grove is 2.2 miles.

The Mariposa Grove is located in Mariposa County, California, with regional access provided through

Fresno and Madera Counties via State Route (or Highway) 41. The distance from Wawona, location of the nearest commercial services, to the Mariposa Grove is 7.9 miles. General information about the park, its natural resources, history, culture, management are found at the park’s web site: www.nps.gov/yose.

For specific information about the restoration of the Mariposa Grove of Giant Sequoias, select the link to

“get involved,” then planning, where the Mariposa Grove Restoration plan is available for downloading.

The plan may be at the following URL: https://www.nps.gov/yose/getinvolved/mgrove.htm.

1.2 – Purpose and Objectives

The Mariposa Grove shuttle operator (contractor) will provide safe, reliable, and efficient transportation for visitors to the Mariposa Grove of Giant Sequoias. The transportation service facilitates greater numbers of park visitors than what can otherwise be supported by facilities and the available parking supply in the Mariposa Grove. The free shuttle provides a higher-quality visitor experience at Mariposa

Grove by consolidating parking for the greatest number of visitors in a remote location, while reducing numbers of vehicles, traffic congestion, and vehicle emissions in the Mariposa Grove. The Contractor will:

• Provide frequent, convenient, and measured shuttle service at no cost to park visitors, under regular schedules and on a fixed route.

• Employ drivers and support personnel who are properly trained and capable of providing courteous, helpful, and safe operations with an efficient and pleasant visitor experience.

https://www.nps.gov/yose/getinvolved/mgrove.htm

• Ensure that all equipment is repaired or maintained in good working order and in accordance with all applicable local, state and federal regulations, manufacturer’s specifications and industry standards, allowing the shuttle system to continue ongoing service and daily operations without interruption.

1.3 – Partnership

The National Park Service preserves unimpaired the natural and cultural resources and values of the

National Park System for the enjoyment, education, and inspiration of this and future generations. The

National Park Service cooperates with partners to extend the benefits of natural and cultural resource conservation and outdoor recreation throughout this country and the world.

The goal of the performance work statement is to appoint a professional and reliable transportation service provider who will operate shuttle buses, helping park managers reduce traffic congestion and parking requirements at the Mariposa Grove. As the NPS is charged with protecting resources and providing for visitor use and enjoyment, a transportation services contractor (hereinafter referred to as

“Contractor”) will play a crucial role in promoting the ecological health and long-term viability of the

Mariposa Grove, in the effective operation of a transportation service, and in the enjoyment, inspiration, safety and well-being of park visitors. The Contractor will exercise some autonomy and discretion in the daily operation of transportation services at the Mariposa Grove. The characteristics of seasonal and daily visitor use and visitation patterns, weather conditions, and economic trends require that the Contractor be flexible, reliable, and devoted to the principle of providing exemplary customer service and satisfaction for the routine transportation needs of visitors to Mariposa Grove. The Contractor and the NPS will work as partners in providing the best and most efficient visitor services possible while operating under the terms of this contract.

The Contractor will be integral to park operations in the Wawona Ranger District and is expected to maintain regular communications with the district ranger and staff, to respond to requests for information, and to participate in meetings pertaining to local park operations, as requested by the NPS.

1.4 – Term

This is a firm fixed price contract with a base year plus four option years. Option years will be exercised at the sole discretion of the Government. Service in the base year will begin Thursday, May 26 and conclude November 30, 2022. Service in option years will extend from April 1 to November 30 annually.

Whether and road conditions permitting, public transportation service will be provided, weather conditions permitting, from early April through the end of November, from 8:00 A.M. to 30 minutes after sunset.

1.5 – Scope

The Contractor shall provide all personnel, equipment (buses excepted), tools, materials, supervision, and other items and services necessary to provide the transportation services defined by this Statement of

Work (SOW). The Contractor is responsible for fully operating Mariposa Grove Transportation Service to ensure safe, efficient operations and a high-quality visitor experience and in accordance with all federal, state, and local regulations as well as with general industry standards.

The Contractor will provide timely, safe, and courteous service on a fixed route and schedules approved by the NPS. The Contractor must hire support staff, including courteous transportation system representatives, to assist visitors utilizing the system.

The Contractor must maintain all vehicles associated provided under the SOW in a safe and cleanly manner and in accordance with manufacturers’ recommendations as well as with all federal, state, and local regulations and general industry standards. The Mariposa Grove Transportation Service consists of 6 heavy-duty, low floor, 40-foot, 40-passenger accessible diesel electric hybrid buses.

The Contractor is responsible for hiring qualified employees and for ensuring that all employees are properly trained to conduct their duties.

While the shuttle routes are expected to remain similar to the current routes, the NPS anticipates there will be some changes to the system throughout the term of the contract. To maintain an efficient system that provides the highest level of visitor service possible, both the NPS and the Contractor will remain flexible and will collaborate to implement system improvements. Changes to the system may include, but are not limited to, a permanent or temporary reduction or increase in frequency and operating hours on any of the routes and changes in the duration of seasonal routes in response to visitation and visitor needs; the permanent or temporary addition, subtraction or substitution of stops; and the addition of a temporary or pilot route. In particular, the Tusayan Route could be extended for a longer season or begin operating on a year-round basis.

The Contractor must provide transportation to and from special events on the fixed route when requested by the NPS, during routine service periods. The Contractor is required to work with the NPS on

Yosemite’s Emergency Evacuation Plan, and, when directed by the NPS, operate transit vehicles to participate in any evacuation requiring the movement of large numbers of park visitors and residents.

1.6 – Physical Security

The Contractor shall be responsible for safeguarding Government equipment, information and property provided for Contractor use. At the close of each work period, equipment and materials shall be secured.

1.7 – Special Qualifications

All Contractor employees who operate any transportation vehicle or bus for any reason and in any location shall possess a valid California Commercial Driver’s License of the appropriate class for the vehicle being operated. No Contractor employee shall have convictions in the past five years for reckless or careless driving, driving while intoxicated, or any criminal convictions. Drivers must have at least one year of experience operating passenger buses or the equivalent. Drivers must meet the minimum physical standards as described in the Federal Motor Carrier Safety Regulations, Title 49 of the Code of Federal

Regulations and as required by all other federal, state, and local regulations.

All mechanics, including the supervisory mechanic, must have a minimum of two years’ experience working with diesel electric hybrid vehicles. All mechanics, including the supervisory mechanic, must meet the minimum physical standards as described in the Federal Motor Carrier Safety Regulations, title

49 of the Code of Federal Regulations and as required by all other federal, state, and local regulations.

1.8 – Post Award Conference/Periodic Progress Meetings

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. In these meetings the CO will apprise the Contractor of how the

Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings will occur at no additional cost to the Government.

1.9 – Key Personnel

The following personnel are considered key personnel by the Government: the contract manager and the supervisory mechanic. Names of the contract manager and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The name of the supervisory mechanic shall also be designated in writing to the CO. The supervisory mechanic can be the contract manager alternate.

Qualifications for all key personnel are listed as follows:

Contract manager – The Contractor must provide a contract manager, who will be the Contractor's primary local representative having the Contractor's full authority to act on matters pertaining to the performance of services required under this contract.

The contract manager will follow NPS procedures for the reporting of accidents and incidents and will ensure that all required reports are submitted to the CO or COR on time.

The contract manager will report all accidents and damage to Government property, personal injuries, and/or hazardous conditions to the COR or the COR's voice mail within 24 hours after such occurrence. Written accident and incident reports will be submitted to the COR.

The contract manager will ensure that all bus drivers, mechanics, and other personnel employed by the Contractor are properly trained in all aspects of operations related to the transportation service requirements as outlined in this SOW, including, but not limited to, the operation, repair, maintenance, and safety inspection of the equipment used in the transportation service, providing high-quality customer service, and building a tolerant and inclusive workplace.

The contract manager is a key official of the Yosemite National Park work force and is required to attend and participate in meetings pertaining to the Mariposa Grove Transportation Service when directed by the NPS.

Supervisory mechanic - The Contractor must provide a supervisory mechanic that:

• Is at least 21 years of age.

• Has a high school or equivalency diploma with the ability to clearly speak, read and write the

English language.

• Meets the minimum physical standards as described in the Federal Motor Carrier Safety

Regulations, title 49 of the Code of Federal Regulations and as required by all other federal, state, and local regulations.

• Has a minimum of two years’ experience working with diesel-electric and battery electric vehicles.

• Is available for training to learn subjects relative to alternative fuels, as new technologies are introduced, which may include travel. He or she shall have a thorough knowledge of, but not limited to:

− Diesel bus engines and electric hybrid drives, transmission, electrical, hydraulic and air systems, and related mechanical parts.

− Methods and procedures used in servicing mechanical equipment.

− Bus and trailer chassis and bodies.

− Tools, precision instruments, equipment, and procedures used in the general maintenance of bus equipment.

− Tools, precision instruments, equipment, and procedures used in the general repair of bus equipment.

− Specialized areas such as brake relining, electronic destination signs, and wheel chair lifts.

− Computer software used to maintain the vehicles, to automatically count passengers and to announce stops and routes, visually and audibly.

− Is knowledgeable in the general maintenance of fueling stations and electrical charging systems.

The supervisory mechanic logs will be available for review by the COR or other authorized representatives of the Government.

Section 2 – Transportation Requirements

The anticipated contract type is a firm fixed price contract. Contract Line Items (CLINs) describe the seasons and routes in following subsection. Prospective contractors shall submit an offer that includes bus hours and number of operating days, while working with vehicles that are provided by the NPS. The following subsections describe two routes, one of which is subject to seven schedule changes per year.

2.1 – Transportation Service, Primary Route

The primary purpose of this contract is to provide service between the South Entrance Station and the

Mariposa Grove of Giant Sequoias. Regular and reliable shuttle service will be provided between April 1 and November 30 each year. An exception to this schedule is that the start of service will be delayed until May 26, 2022, the Thursday before Memorial Day weekend, to accommodate reconstruction of the public restroom building in the Mariposa Grove terminal. Service will be provided at no cost to park visitors, from a parking area for approximately 330 vehicles. This facility includes a welcome center with a shuttle bus stop, a public restroom, and a visitor information station that is staffed by volunteers. The facility is maintained by the NPS, so the Contractor has no maintenance responsibilities or service costs.

The general characteristics of this route are described as follows:

Parking Area to Mariposa Grove

Mileage per cycle (round trip) 4.4

Number of stops per cycle 2

Cycle time 10 minutes

Average road grade 5 percent

Operating range elevation 5,100 to 5,600 feet

2.2 – Annual Schedule

Tables 1 and 2 provide the schedule for seasonal operations for the service to be authorized under this contract. The acronym “CLIN” refers to corresponding Contract Line Item Numbers.

Service Schedule

Mariposa Grove Transportation Service

Table 1: Base Year, 2022

Seasonal Schedules B as e Y ea r

C L

IN

S ta rt D at e

E n d D at e

N u m b er o f

S er v ic e D ay s

M in im u m

H ea d w ay s

(M in u te s)

N u m b er o f

B u se s

R eq u ir ed f o r

O p er at io n rt T im e

L as t B u s to M ar ip o sa

G ro v e

L as t B u s to E x it

G ro v e, R et u rn t o P ar k in g A re a

(S u n se t) w ee p er

B u s

R u n s p er

D ay

V eh ic le

M il es T ra v el ed p er

A – Spring (Not Included) 000

B – Peak Season* 010 May 26 Sept 7 104 8 4 8:00 AM 7:00 PM 8:00 PM 8:30 PM 167 368

C – Early Autumn 020 Sept 8 Nov 14 61 15 2 8:00 AM 5:30 PM 6:30 PM 6:50 PM 40 88

D – Late Autumn 030 Nov 15 Nov 30 22 15 2 8:00 AM 3:30 PM 5:00 PM 5:30 PM 33 71

* In 2022, the start of Spring Season service, CLIN 010, will be delayed until May 26.

Operating Hour

Assumptions (A

(B

H o u rs p er

B s (C

A d ee s H o u r Bus Hours

Required =

(A x B x C) +

(A x 1)**

A – Spring (Not Included) 000 0 0 0

B – Peak Season 010 May 26 Sept 7 104 8 4 8:00 AM 7:00 PM 12 1 5,096

C – Early Autumn 020 Sept 8 Nov 7 61 15 2 8:00 AM 5:30 PM 11 1 1,403

E – Late Autumn 030 Nov 8 Nov 30 22 15 2 8:00 AM 3:30 PM 10 1 462

Service Schedule

Mariposa Grove Transportation Service

Table 2: Option Years 2023 – 2031

Seasonal Schedules O ti o n

Y ea r C

L

IN

s

S ta rt D at e

E n d D at e

N u m b er o f

S er v ic e D ay s

M in im u m

H ea d w ay s

(M in u te s)

M in

N u m b er o f

B u se s

R eq u ir ed f o r

O p er at io n rt T im e

L as t B u s to M ar ip o sa

G ro v e

L as t B u s to E x it

G ro v e, R et u rn t o P ar k in g A re a

(S u n se t) ee p er

B u s

R u n s p er

V eh ic le

M il es T ra v el ed p er

A – Spring 040 Apr 1 May 14 44 15 2 8:00 AM 7:00 PM 8:00 PM 8:30 PM 46 102

B – Peak Season 050 May 15 Sept 7 115 8 4 8:00 AM 7:00 PM 8:00 PM 8:30 PM 167 368

C – Early Autumn 060 Sept 8 Nov 7 61 15 2 8:00 AM 5:30 PM 6:30 PM 6:50 PM 40 88

D – Late Autumn 070 Nov 8 Nov 30 22 15 2 8:00 AM 3:30 PM 5:00 PM 5:30 PM 33 71

Operating Hour

Assumptions (A

(B

H o u rs s (C

A ee s H o u r Bus Hours

Required =

(A x B x C) +

(A x 1)*

A – Spring 040 Apr 1 May 14 44 15 2 8:00 AM 7:00 PM 12 1 1,100

B – Peak Season 050 May 15 Sept 7 115 8 4 8:00 AM 7:00 PM 12 1 5,635

C – Early Autumn 060 Sept 8 Nov 7 61 15 2 8:00 AM 5:30 PM 11 1 1,403

D – Late Autumn 070 Nov 8 Nov 30 22 15 2 8:00 AM 3:30 PM 10 1 462

2.3 – Sweeper Bus, All Schedules

One bus will leave the Mariposa Grove for the South Entrance Welcome Center at sunset on the end of every service day. Additionally, the Contractor will provide a sweeper bus that will depart from the

Mariposa Grove one half hour after sunset, on every service day.

2.4 – Schedule and Period of Performance Changes

The Contractor must operate the transportation service according to the operating schedules that are approved by the NPS. The Contractor, with the prior written approval of the NPS, may adjust scheduled hours to meet short-term operational needs for transportation service depending upon mechanical failure of NPS buses or safety concerns with equipment, the weather, road conditions, level of ridership, or other conditions.

2.4.1 – Non-emergency Changes

The Contractor shall not deviate from the NPS approved routes and/or schedules without prior written approval by the NPS. The Contractor will not be penalized for minor reductions in service that are duly authorized by the NPS Contracting Officer’s Representative. Examples would include mechanical or equipment breakdowns, labor shortages due to sudden illness of employees, or insufficient visitor demand. No increase in transit service pricing will be funded without a contract modification that is authorized by the NPS Contracting Officer.

Potential reasons for route and/or schedule changes include but are not limited to:

a) Meeting desired service levels and hours of operation according to visitor use needs and park management goals.

b) Adjustments to desired headways according to the experienced frequency of visitor use and demand during various times of the day.

c) Special orders or directives concerning traffic incidents, wildfire, rock slides, road construction or other similar issues, as identified by the NPS.

2.4.2 – Emergency Changes

In the event of emergency situations such as dangerous weather, fire, or collisions; shuttle vehicle drivers, may modify routes and schedules as necessary during the period of the emergency, with the concurrence of the NPS Contracting Officer’s Representative (COR). All situations requiring modification of routes and schedules must be immediately relayed in order of priority within 15 minutes to:

1. Park dispatch at (209) 379-1992, or 9-1-1

2. NPS Contracting Officer’s Representative: (209) 379-1450

3. Wawona District Ranger: (209) 375-9520

The COR, District Ranger, or Superintendent are authorized to direct the Contractor to modify schedules as necessary during periods of emergency.

Section 3 – Government-Furnished Property And Services

3.1 – Vehicles

Government-furnished property is governed by FAR Clause 52.245-1 – Government Property. The NPS makes no warranty of any kind, nature, or description, expressed or implied, as to the quality, performance, or state of repairs of any NPS provided property. The Contractor is expected to exercise diligence in the protection of Government facilities and equipment.

For the Contractor’s exclusive use in providing the transportation services described herein, the

Government shall furnish, at no cost to the Contractor, six 40-foot, 40-passenger, low-floor, diesel-electric hybrid transit buses, four that were manufactured in 2011 and two manufactured in 2017. Bus odometer readings are provided in section 3.1.1, and were current at the end of 2021. The NPS shall remain the sole owner of the buses and other transit-related equipment, and nothing contained in this

Contract or in the payment of services shall enable the Contractor to acquire right, title, or interest in or to

Government property.

During the contract period, the buses used under this contract will be operated and maintained under the sole control of the Contractor, subject to the rights of the NPS as provided. The Contractor will not operate buses owned by the NPS outside of Yosemite National Park unless prior written approval is obtained from the NPS, except for the purposes of routine maintenance, repair or fueling services in local counties (Merced, Madera, or Fresno). The Contractor may not sublease any NPS bus to any other private transportation provider or charter company. The Contractor will not use any NPS buses for charters or other profit-making ventures, and must use the vehicles only as directed under the terms of this contract or otherwise approved by the NPS.

The Contractor will conduct an initial and an annual inventory of all formal and informal Government owned property assigned under this contract and will assume responsibility for this equipment. The

Government reserves the right to inspect or to inventory all assigned property without prior notice.

The Contractor shall collaborate with NPS on emergency scenario evacuation planning, and the operation of transit vehicles in situations that require the prompt and orderly removal of visitors from the Mariposa

Grove.

At all times, buses shall be maintained in a safe and clean operating condition. Radios or cell phones shall be operated in conformance with NPS polices. Shuttle vehicles shall not be operated without an operational voice radio and/or cell phone communication system.

Drivers shall not use mobile phones while vehicles are in motion.

3.1.1 Description of Government-Furnished Vehicles

The Government will provide the following assigned shuttle buses for the Mariposa Grove Transportation

Service. The NPS remains the sole owner of the assigned buses, and nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire right, title, or interest in or to

Government property.

Fleet No. DOI Tag No. Model Year Manufacturer Mileage 07/31/2021

21701 I-414433 2017 New Flyer XDE40 33,898

21702 I-414582 2017 New Flyer XDE40 24,161

21101 I-512079 2011 Gillig G19D102N4 190,535

21102 I-516077 2011 Gillig G19D102N4 180,613

21103 I-512078 2011 Gillig G19D102N4 141,793

21104 I-516078 2011 Gillig G19D102N4 58,849

These buses may be replaced over the term of this contract as the equipment achieves maximum limits on mileage or service life, as defined by the U.S. Government sources including the Federal Transportation

Administration, Department of Transportation, and General Service Administration.

3.2 – Equipment

Other than the Government-Furnished Vehicles and Government-Furnished Equipment identified in

Section 3.1.1 of this document, the NPS will not provide any equipment to the Contractor. If during the contract period the Government does provide equipment to the Contractor, then such equipment shall remain in sole ownership by the NPS. Nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire any right, title, or interest in or to Government property or equipment.

3.2.2 – Fire Extinguishers

Fire extinguishers will be provided in all public transportation vehicles. The Contractor must ensure that fire extinguishers are installed, useable and routinely inspected, at its expense, as required by all applicable federal, state, and local regulations. Drivers will receive basic training on the proper use of fire extinguishers and the precautions to be taken in the event of an electrical fire or other on-board fire.

3.3 – Facilities

At the South Entrance Station parking area, at no cost to the Contractor, the Government will furnish:

• Paved parking spaces for Government-owned transit buses;

• 110-volt electric and one half-inch water service connections for daily cleaning purposes;

• Comfort station, with water closets and lavatories, which are otherwise available to the public.

Four spaces intended for short-term (two to four hours) commercial coach parking are provided across the

Mariposa Grove Road from the parking area. These spaces are also available for overnight shuttle bus parking. Parking for all government-owned transit buses will be accommodated within the park.

Oversized vehicle parking is also available in the visitor parking facility, or at the Wawona Store, a distance of 5.7 miles north from the visitor parking area on Wawona Road.

Following is a brief description of the South Entrance Station parking area, which is situated at the center of Contractor operations. These facilities are maintained by the NPS and provided for general visitor use.

Contractor employees may use public parking area; however, public parking spaces cannot be reserved for the exclusive use by the Contractor’s employees. Contractor employees will have access to the public comfort station, waste disposal and recycling receptacles.

• A two-level, U-shaped parking area paved with asphalt concrete;

• 280 automotive parking spaces;

• 10 parking spaces accessible to drivers with disabilities;

• 4 curbside spaces for commercial coach and shuttle bus loading and unloading;

• 14 spaces for oversized vehicles, including RV’s and vehicles with trailers;

• 5 pair of four-yard waste disposal and recycling bins;

• Comfort station with flush toilets and lavatories;

• Visitor information kiosk staffed by Yosemite Conservancy volunteers and employees.

3.4 – Services

No services will be provided by the Government. No employee housing, bus maintenance facilities, fueling facilities, employee break area, changing room, or office space are available for Contractor use.

Yosemite National Park consists of rugged, mountainous terrain with steep slopes and federally protected wilderness areas. No buildings or trailer pads will be provided by the NPS within (or beyond) park boundaries.

Local communities outside park boundaries and accessible from Highway 41 include:

Population Elevation (Feet) Distance (Miles)

Fish Camp* 60 5,060 2.6

Oakhurst* 2,800 2,275 16

Coarsegold* 1,800 2,220 23

Madera, city 64,000 270 58

Fresno, city 516,000 310 58

*Local communities, not incorporated as cities.

Much of the land located between Fish Camp and Oakhurst is public, consisting of rugged and forested terrain managed by the U.S. Forest Service, Sierra National Forest.

The nearest fueling station with a diesel fuel dispenser is located in Wawona and is operated by the park’s concessioner. Several fueling stations are located in Oakhurst. Housing may be available for rent in the local areas including Yosemite West, Wawona, Fish Camp and Oakhurst.

Section 4 – Contractor Responsibilities

4.1 – General

The Contractor is responsible for all costs necessary to perform the services required by this contract, including but not limited to vehicle fuel and maintenance, labor (operators, mechanics, and custodians), contract administration, third-party safety inspections, cleaning supplies, consumable vehicle items (such as motor oil, filters, and windshield wiper blades), insurance (as required), and uniforms (if applicable).

The Contractor must record all expenses associated with operation of the Mariposa Grove Transportation

Service. The Contractor will maintain a record of fuel used by, and all maintenance performed on, each vehicle owned by the Government. The record will track all costs for fuel, parts, labor, fluids, lubricants, safety checks, etc. The Contractor will allow full access to all data and records related to service and operations, and records will be provided when requested by the Government.

4.1.1 – Schedule of Operations

The proposed route schedule shall begin and end with the operating hours and according to the headways identified previously in Section 2, and as amended upon agreement between the Contractor and the NPS.

4.2 – Contractor Provided Equipment

The Contractor will furnish and pay for all tools, supplies and materials necessary to operate and maintain

Government-owned visitor transport vehicles. The cost of materials for all routine maintenance, including, but not limited to, all parts and supplies and associated shipping, will be absorbed into the maintenance mechanic hourly rates.

The Contractor will furnish vehicles, such as a van and a shop truck, to deliver equipment and to transport personnel between work areas. This includes any additional vehicles necessary to conduct the required operations, including, but not limited to, maintenance vehicles and vehicles used by employees to monitor the routes or to shuttle employees between work areas.

The Contractor will provide office space, office equipment, computers, and software, including computers and software required for the administration of this contract.

The Contractor will provide automatic data processing hardware and software to maintain records of all equipment-related actions by vehicle, including maintenance history, parts, and equipment inventories, changes to equipment configuration, accumulated cost data, and accidents.

The Contractor will provide, for its local dispatch employees, mobile radios that broadcast at the same frequency as the Government-owned buses.

4.3 – Workforce Management

The Contractor is responsible for hiring qualified employees and for ensuring that all employees are properly trained to conduct their routine duties. The Contractor shall provide fully trained, courteous bus drivers and support staff, including a Contract Manager and Supervisory Mechanic, on-site supervisor and passenger loading area support staff for the South Entrance Station and Mariposa Grove, mechanics, dispatchers, shift supervisors, vehicle fuelers and cleaners in sufficient numbers to carry out the terms of this contract.

4.3.1 – Employee Conduct

The NPS is regulated by Federal Law and Title 36 of the Code of Federal Regulations: Parks, Forests, and

Public Property, which applies by extension to Contractors and their employees.

Contractor personnel shall comply with all federal, state, and local traffic and other regulations and instructions for the conduct of persons located in Yosemite National Park, on NPS facilities and for persons operating Government vehicles. The CO may require the Contractor to remove any employee that the COR or the NPS Wawona District Ranger deem to be unlawful, incompetent, careless, uncooperative, or otherwise incapable of satisfactory conduct.

Contractor personnel in regular contact with the public shall follow the NPS Expected Behaviors as a condition of continuing employment, established within NPS provided training provided after award and prior to the start of operations:

• Drivers' seatbelts are properly fastened when vehicles are in motion.

• The bus motor is turned off when drivers leave a government vehicle in a public area.

• Other roadway users (bicyclists, other vehicle drivers) are respected in word, deed, and attitude.

• The bus will be stopped in a safe location and or the driver’s supervisor or NPS law enforcement ranger assistance will be requested when passengers create an unsafe operating atmosphere.

• The vehicle horn will be used only to warn of unsafe conditions, not to command attention or express frustration.

• Contractor employees shall be patient, courteous, and kind when addressing passengers, other visitors, or fellow employees.

• Drivers are permitted to eat or drink only when the bus is fully stopped.

• Contractor employees shall not share opinions about park management with the public, while on duty.

• Contractor employees shall wear a uniform, badge, or other form of identification as a

Contractor’s employee while performing official duties. The Contractor must ensure that a driver nameplate is always on display when a bus is operated.

• Along with overall safety, a primary goal of the Mariposa Grove Visitor Transportation Service is, through courteous service and accurate information, to ensure a high-quality and enjoyable visitor experience for all visitors to Yosemite National Park and the attraction sites served by the

Contractor.

• Complaints about customer dissatisfaction and poor service will reflect poorly on both the

Contractor and the NPS. Both the parties will strive to achieve the best results for customer service and satisfaction, and to minimize complaints about transportation services.

4.3.2 – Hiring Requirements

Prior to the Contractor’s hiring, training, or utilizing any employee for this contract, the Contractor shall ensure that all employees meet the requirements set forth herein.

The Contractor shall:

a) Review personal and character references of employees provided for this contract.

b) Not employ or utilize, for any type of services under this contract, any person who is a wanted felon. If the Contractor determines that such a person has applied for a position, the Contractor shall notify the Wawona District Ranger or the Chief Ranger of Yosemite National Park.

4.3.3 – Key Personnel Approval

Prior to commencement of services under this contract, the Contractor shall provide to the NPS CO the names and contact information for key contacts or officials, such as a business manager, transit service manager, and supervisory mechanic who will be responsible for the performance of work required under this contract.

When replacing key contacts or officials, the Contractor will provide contact information to the NPS CO and COR.

4.3.4 – Substance Abuse Plan

The Contractor shall maintain and enforce a written Substance Abuse Plan that complies with the Federal

Highway Administration Regulation 49 CFR, Part 382.

At the Contractor's expense, all employees will be subject to a drug testing program, including pre employment and post-accident testing that conforms with all federal, state, and local regulations and to industry standards. Prior to commencing operations under this contract, the Contractor must submit its proposed drug testing policy to the COR for approval.

Personnel records will be made available for inspection by the COR including, but not limited to, background investigations, driving records, drug testing, and medical certification.

4.3.5 – Training

The Contractor must, at its own expense, provide all necessary training to ensure that employees safely and efficiently perform their required duties, including properly operating and maintaining all

Government equipment.

The Contractor must train the managers, corporate analysts, and supervisors in a root cause analysis system, approved by the COR, for response to incidents.

The Contractor’s employees may be required to attend quarterly safety meetings, not to exceed five hours four times per year (total of 20 hours).

The NPS may, at its own discretion, provide additional training not otherwise required by this contract, including but not limited to:

• Supplemental orientation training

• Informational training

• Training on new equipment and technologies

Additional training will not exceed 40 hours per individual employee annually. The NPS will provide this training at no cost to the Contractor. Attendance by key Contractor personnel, up to the maximum of 40 hours per individual employee annually, may be required at the discretion of the NPS COR at no additional cost to the Government.

4.3.6 – Prohibition Against Possession of Firearms

The Contractor’s employees are prohibited from possession of firearms and weapons while on duty.

4.3.7 – Insurance Requirements

The Contractor must provide coverage for bodily injury and property damage arising out of the ownership, maintenance, or employee use of any automobile, including government-owned buses that are used for the delivery of services required by provisions of this contract. The Contractor’s coverage will include damages to Government property that caused by uninsured motorists.

The Contractor agrees to assume liability for, to indemnify, and to hold harmless the U.S. Government, managers, officers, employees, agents, and attorneys from and against any and all liabilities, losses, damage costs, payments, and expenses of every kind and nature (including attorney’s fees and disbursements) that result from claims, demands, actions, suits, proceedings, judgments, or settlements from claims arising out of, or alleged to have arisen out of, or in any way relating to, or alleged to be relating to, the negligence of the Contractor and its individual employees, or the execution, performance, nonperformance, or enforcement of this contract including the enforcement of this indemnification provision, upon notice from NPS of any such liability or claim that NPS believes to be covered by this section. The Contractor shall defend and accept NPS tender of defense of all suits brought upon all such liabilities or claims and shall pay all costs and expenses incidental thereto, including attorney’s fees incurred by the NPS. The NPS shall have the right, at its option, to participate in the defense of any suit, without relieving the Contractor of any of his obligations hereunder. The obligations contained in this section shall survive termination of this contract and shall not be limited by the amount of any insurance required to be obtained or maintained under this contract.

4.4 – Personnel Requirements

4.4.1 – Contract Manager

Pursuant to Section 1.9, the Contractor must provide a company representative who will be the

Contractor's primary business representative having the Contractor's full authority to act on matters pertaining to the performance of services required under this contract.

The Contract Manager will be assigned to the Mariposa Grove Transportation Service Contract throughout the calendar year, and be available whenever transportation services are being provided by the

Contractor's employees in Yosemite National Park, during regular business hours on weekdays (8:00 to

5:00 p.m.). An alternate or replacement will be appointed in consultation with the COR in the event of an employee’s re-assignment, resignation, or termination.

The Contract Manager will follow NPS procedures for the reporting accidents and incidents and will ensure that all required reports are submitted to the CO or COR in a timely manner.

The Contract Manager will ensure that all bus drivers, mechanics, site supervisors and other personnel employed by the Contractor are properly trained in the operation, repair, maintenance, and safety inspection of the equipment used in transportation services.

The Contract Manager will report all accidents and damage to Government or visitor property, loss of keys, personal injuries, and/or hazardous conditions to the COR, by e-mail or telephone, within twenty-four (24) hours after such occurrences.

The Contract Manager will monitor operations and work to maintain schedules and resolve logistical, staffing and personnel problems. The Contract Manager will be available during peak operating hours of

8:00 A.M. to 5:00 P.M. to assist drivers with operational issues and other needs.

4.4.2 – Drivers

All Contractor employees who operate any transportation vehicle or bus for any reason and in any location shall:

• Possess a valid California Commercial Driver's License of the appropriate class for the vehicle being operated;

• Have no convictions over the preceding five-year period for reckless or careless driving, driving while intoxicated; or criminal convictions of any kind;

• Have at least one year of experience operating passenger buses or an equivalent education;

• Be at least 21 years of age;

• Possess a high school or general equivalency diploma with the ability to clearly speak, read and write the English language;

• Meet the minimum physical standards described by the Federal Motor Carrier Safety Regulations, Title 49 of the Code of Federal Regulations, and as required by all other federal, state, or local regulations.

Diesel-electric hybrid vehicles present unique safety considerations to passengers. The Contractor must ensure that its drivers have safety training concerning risks and responding to incidents.

Drivers must operate buses on designated routes in compliance with approved operating schedules and timetables with an emphasis on personal and visitor safety, exemplary customer service, and protection of

Government or Contractor-provided equipment, wildlife and other natural resources.

Drivers are employed primarily as transportation providers and are not tour guides. Basic information about Yosemite National Park may be provided by the Contractor’s employees. Information about the park's visitor services and areas of interest must be provided. The Contractor must ensure that drivers are thoroughly trained by Contractor supervisors in these topics before drivers are placed on regular schedules.

Drivers will make a thorough pre-trip and post-trip inspection each time they begin their shift as required by the NPS and in accordance with all federal, state, and local regulations, as well as industry standards.

A copy of the Contractor’s pre-trip inspection form shall be provided to the COR for approval prior to the commencement of operations under this contract.

Whether operating Government or Contractor-provided equipment, drivers must wear a uniform shirt or blouse, cap and/or nameplate that conspicuously identify personnel as employees of the Contractor.

Footwear shall be fully-enclosed and appropriate for safe operation of bus pedals, with the driver’s feet covered by a full vamp, quarter and backstay, and shall not include clogs or sandals. A full uniform, if provided, shall not resemble that worn by employees of the NPS.

Drivers and other Contractor employees shall demonstrate good hygiene and present a well-groomed and neat appearance so as to project a favorable image to the public. Buttons, articles of clothing with corporate emblems or logos will not be worn, except for a logo and name of the Contractor and

Contractor awards, such as safe driving or other service pins.

Smoking is not permitted in or around vehicles and Government buildings, and may be further restricted during times of fire danger.

Tips may not be solicited by any Contractor employee for services provided under this contract.

4.4.3 – Supervisory Mechanic

Pursuant to Section 1.9, the Contractor must provide a supervisory mechanic that:

• Has knowledge, skills and experience in the general maintenance of all buses and equipment that is used in fulfillment of the statement of work for this contract;

• Meets all requirements for subordinate mechanics described (in Section 4.4.4) below.

The supervisory mechanic logs will be available for review by the COR or other authorized representatives of the Government, including local, state, and federal officials.

4.4.4 – Mechanics

The Contractor must provide mechanics that:

• Are at least 21 years of age;

• Possess a high school or general equivalency diploma with the ability to clearly speak, read and write the English language;

• Meet the minimum physical standards as described by the Federal Motor Carrier Safety

Regulations, Title 49 of the Code of Federal Regulations, and as required by all other federal, state or local regulations;

• Have a minimum two years’ experience working with heavy-duty, 40-passenger, low-floor transit vehicles, preferably those powered by diesel engines with hybrid electric drive systems.

As new technologies are introduced to the fleet, mechanics must be available for training to learn subjects related to service of mechanical equipment and alternative fuel vehicles. Travel may be required in addition to training time. Mechanics shall have a thorough knowledge of transit vehicle construction, fabrication, and operation, with focal areas including but not limited to:

• Bus engines or motors, transmission, and drive train systems, electrical, hydraulic and air systems, and related mechanical parts.

• Methods and procedures used in servicing mechanical equipment.

• Bus and trailer chassis and bodies.

• Tools, precision instruments, equipment, and procedures used in the general maintenance and repair of bus equipment.

• Component features, such as brake relining, electronic destination signs, and wheel chair lifts.

• Computer software used to maintain the vehicles, to automatically count passengers, and to electronically and audibly announce stops and routes.

4.4.5 – Service Staff

The Contractor shall provide service staff (fuelers and cleaners) who are fully trained to safely clean and fuel buses. These employees may perform work remotely or in the park, at the discretion of the

Contractor.

4.4.6 – Passenger Loading Area Support Staff

During peak hours of shuttle operation, 9:00 A.M. to 5:00 P.M., the Contractor will provide support staff at bus loading areas in the South Entrance Station terminal. An individual employee is required to facilitate passenger boarding and to provide basic information for park visitors. This employee will coordinate operations and employees breaks. Duties are further defined below, in Section 5.1.1.

Section 5 – Tasks and Critical Subtasks

5.1 – Operate Mariposa Grove Transportation System

The Contractor must operate transportation vehicles over a fixed route in compliance with operating schedules and times approved by the NPS with an emphasis on safety, courteous visitor service and protection of Government or Contractor-provided equipment and visitors’ vehicles. Maintaining a schedule and meeting specific times at stops is secondary to the protection of natural resources, visitor safety and enjoyment.

The Contractor must communicate and cooperate with the NPS on the park's emergency evacuation procedures and, when directed by the NPS, operate transit vehicles to participate in any evacuation requiring the movement of large numbers of park visitors.

In the event of emergency situations, such as dangerous weather or…