Attachment 01 Performance Work Statement_POC Redacted.pdf

This is a Performance Work Statement for wireless devices and services for the 30th Naval Construction Regiment and NMCB Camp Covington Resident Battalion.

The contract comprises four Contract Line Item Numbers (CLINs): CLIN 0001 requires 43 wireless communication devices with unlimited all-inclusive voice, SMS/text, and data services across 24 countries in the Indo-Pacific Area of Responsibility; CLIN 0002 specifies three 5G-capable WiFi Personal User Kits (PUKs) with minimum 100 Mbps and unlimited data; CLIN 0003 requires 31 wireless devices with identical all-inclusive service coverage as CLIN 0001; and CLIN 0004 specifies two 5G-capable WiFi PUKs with identical service parameters as CLIN 0002. All devices must be new, non-refurbished, and carrier-unlocked, with automatic roaming capabilities and Guam exchange phone numbers. The all-inclusive plans provide unlimited local voice/SMS/data, USA long-distance and roaming services, and international voice roaming, data roaming, SMS/texting, and toll voice services, with no restrictions. The Period of Performance extends from 23 August 2026 through 22 February 2032, including a base year and four option years with a six-month extension.

The contractor must provide 24/7 customer service with 12-hour response time and 24-hour resolution for trouble calls; maintain system and end-user equipment to quality assurance standards; provide standard commercial warranties; coordinate seamless transitions from other carriers; deliver invoices timely with separate statements per command account; and notify the Technical Point of Contact (TPOC) and Contracting Officer's Representative (COR) of planned service outages at least two business days in advance. Deliverables include transition and activation with 98% completion, device delivery achieving 98% acceptance by TPOC, 98% service coverage across specified regions, outage notification 100% of the time, and invoices submitted timely with 90% of issues resolved within 60 days. Devices include standard cell phone kits with AC charger, case, screen protector, and cable cord, capable of multi-frequency band reception. Delivery address is 30th Naval Construction Regiment, PSC 455, Box 181, FPO AP 96540-0002.