ATTACHMENT 01 _ PERFORMANCE WORK STATEMENT.pdf

ATTACHMENT 01

PERFORMANCE WORK STATEMENT

W912L2-20-R-0005

7 pages

23 September 2020

USPFO for Arizona

Work for Warriors

SERVICES

PERFORMANCE WORK STATEMENT

Work for Warriors Program Services

1. Basic Services. Provide a minimum of two (2) Personnel Assistants (Employment) who, on a daily basis, are responsible for identifying Service Members, Veterans, and their families in need of employment assistance, initiating support plans if requested, and working with the Service Member and their families to educate and connect them with existing programs (national, state, and local) that can assist them with their needs for employment assistance. These Personnel Assistants must be capable of performing job searches, resume review/assistance, and job placement services for Service Members, Veterans, and their families. Job duties will mirror those performed by staffing agencies, but will exclusively provide services recruitment and placement for AZNG Military Members, Veterans, and their families seeking civilian employment. Job placements will occur across a variety of industries and are not restricted to one category of employment.

2. Personnel assistants will not be responsible for coordinating or conducting “Job Fairs” for the supported population.

3. Work for Warriors Program Management. This program does not replace functions performed by service or benefit organizations, but is designed to assist Service Members, veterans, and eligible family members in identifying their support requirements and matching and connecting them with organizations that can meet their needs, as well as placing candidates with employers who are military and veteran friendly. Management of this program will require a ctr@mail.mil email account as well as a common access card (CAC) to access programs on the government network.

Additional/personal civilian accounts will not be used by contractor for any correspondence as it pertains to this program.

3.2.1 Provide comprehensive guidance and individual case management through the various stages of the employment search. The process begins with a brief interview to determine the Candidate’s qualifications, preferences, and career goals. Following the initial screen, WFW Personnel Assistants (employment) can facilitate job selection options and provide Resume Critique and Resume Writing assistance, Job Application and Completion support, Interview Practice and Preparation, Referrals and Recommendations, and ultimately Direct Job Placement with WFW Business Partners.

3.2.1.1 Contact candidates (a jobseeker who is eligible and registered with WFW and who is a transitioning Active Duty Service Members, Guardsmen, Reservists, Veterans, Retirees, and the families of these persons) telephonically, by email, in face-to-face counseling, and through social media. After which, contractor will record each contact through a candidate engagement form on Work For Warrior’s program of record. Contractors will educate potential candidates by explaining the benefits of the program. If candidate is interested, contractor will record (at a minimum):

Name, home of record address, contact information, and branch of service. Once collected, this information will be inputted into Work For Warrior’s program of record.

3.2.2 Provide assistance with candidate profile and/or career improvement through direct placement servicing, establishing and coordinating candidate participation in Job Fairs, Salary Negotiation Assistance, Social Image Workshops, and Career Counseling, referrals to industry-specific workshops, job training, trade schools, apprenticeship programs, or Guard Card classes.

3.2.3 Maintain and update the WFW website and job board daily with current job opportunities.

3.3 Employer Recruiting and Participations. The Contractor shall manage all aspects of the development and management of Outreach program processes, materials, events, training and tracking and reporting. Contractor shall perform data / trend analysis on data gathered from Outreach with program clients and sources of potential community service providers for use in developing recommendations on improvements to processes, and evaluate effectiveness of programs. Special focus is on the status of post-deployment/military Veterans at the three, five and eight year mark to capture information on their progress with reintegration, effectiveness of previously provided services and any current support needed.

All plans, reports, training materials and program handouts shall be reviewed and approved by the Work for Warriors Program Director or designated Government Official prior to release / use. Core work hours are from 0800 to 1630 Monday through Friday. Exceptions can be made based on the events that attendance is required but will not be more than 40 hours in a work week, time will be flexed.

3.4 Employment Outreach Program Oversight and Assistance. Work for Warriors is present and available to assist units with overcoming readiness challenges due to unemployed/ underemployed Service Members.

3.5 Employer Collaboration for Work for Warriors Candidates. Work for Warriors engages current, past, and potential business partners and community organizations in order to optimize the employer’s experience in gaining quality candidates. Contacts shall be entered into the Work for Warriors internal information management system Data Program of Record daily (employer and community engagement forms).

3.6 Employment Opportunity Development and Gathering. Identify unemployed or underemployed personnel and refer no less than 90% to partner employers and/or support organizations with matched skill opportunities.

3.7 Returning Service Member Outreach. Establish communications and offer appropriate services to redeploying Arizona National Guard units and any other redeploying military organization, that requests assistance from WFW, within 90 days prior to re-deployment.

3.8 Family Support Group Collaboration. Collaborate with Family Support Groups (FSGs) to identify employment needs of Guardsmen and Reservists.

3.9 Contractor Manpower Reporting.

3.9.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the ARMY collection site. The contractor is required to completely fill in all required data fields using the information below at the Contractor Manpower Reporting Application (CMRA) website.

3.9.2 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk.

CMRA Data Field Contractor Entry Order Data Tab CMRA Website https://www.sam.gov Contracting Office DoDAAC W912L2 Contract Number TBD Order Number TBD

CMRA Data Field Contractor Entry Contract Fiscal Year 2021 Unit Information Code (UIC) W8AWAA Contractor Company Fill in as appropriate Total Invoiced Amount Fill in as appropriate Contract Data Tab Contracting Officer First Name Thomas Contracting Officer Last Name McKendry Contracting Officer Phone Number (602) 267-2704 Contracting Officer Email Address thomas.w.mckendry.civ@mail.mil COR First Name TBD COR Last Name TBD COR Phone Number TBD COR Email Address TBD Location Data Tab Federal Service Code ????

City of Installation or Service Various Locations State Arizona Zip Code 85008-3442 Country United States Contractor Type Primary Direct Labor Hours Fill in as appropriate Direct Labor Dollars Fill in as appropriate Weapons System Support Not Applicable Questions about Contract Performance Not Applicable Government Supervision No Government’s Tools and Equipment Yes Government Facility Yes

Deliverable PWS Ref. Acceptable Quality Level (AQL) Method Used / Frequency

WFW Program Management 5.2

Provide outreach to National Guardsmen, Reservists, Spouses, Veterans, and Families in order to provide the full spectrum of transition services with 90% substantiated customer satisfaction surveys.

Visual inspection of targeted customer surveys

Maintain and update the WFW website and job board with current job seeking opportunities. Attend regional job fairs, hiring events, and conferences. Ensures WFW Website is current 90% of the time. Maintain ctr@mail.mil account and common access card (CAC) for use on government network.

Work for Warriors website and job board is maintained with accurate information (no more than 5 errors per 50 measurement), and available 90% of the time, measured on a monthly basis. Used on a daily basis for all program correspondence.

Recruit employers to share vacant positions,

5.3 Identify potential employers for target

population through job fairs, hiring events, Visual inspection of targeted customer surveys.

and assist candidates throughout application process.

word of mouth, employed candidates, and site visits.

Work for Warriors internal information management system Data Program of Record is maintained with accurate information (no more than 5 errors per 50 client/employer/community engagement forms), measured on a monthly basis.

Deliverables:

A01 Data Program of Record maintained with accurate information A02 Monthly processes evaluation resulting from data analysis

Monthly visual review of the report by the COR.

Provide oversight and assistance to unit readiness NCOs

Employment Outreach Programs.

5.4

Provide technical guidance and advice to units as the liaison for available job opportunities, obtaining skills training and upcoming job fair information.

Units and employment outreach programs request support no less than once per month.

Internal data management system validated monthly.

Visit selected BDEs/Wings on quarterly basis.

Contractor shall, in coordination with the COR, distribute monthly emails highlighting employment opportunities for their Service Members.

Monthly visual review of the report by the COR.

Collaborate with employers on employment opportunities for WFW candidates.

5.5

Identify unemployed or underemployed National Guardsmen, Reservists, Veterans, and spouses and refer no less than 90% to partner employers and/or support organizations with matched skill opportunities.

Internal data management system validated monthly.

Provide unemployment statistics as needed thru WFW Director to JCOS and Command Section monthly.

Monthly data report is distributed to CMD.

Develop and gather employment opportunities, hiring events, and job fair information within

Arizona.

5.6

Compile employment opportunities, hiring events, and job fair listings by region that supports Veteran hiring within 30 days of contract services; maintains listings monthly thereafter.

Events will be validated and staffed each month.

Attend a minimum of one regional job fair and hiring event per month.

Director will be back briefed on monthly events.

Ensure that communications links are established between WFW and returning Service

Members.

5.7

Establish communications with 95% of identified unemployed/ underemployed personnel within 90 days prior to re-deployment.

Forward units will be contacted 90 days prior to re-deployment and surveyed for quality assurances 90 days post re-deployment.

Collaborate with Family Support

Groups (FSGs) to identify employment needs of Guardsmen and Reservists.

5.8 Provide employment support for candidates identified through FSGs.

Internal data management system validated monthly.

4. 8.0 Deliverables

Deliverable PWS Ref. Title Submission

A01 5.2 Job board information Accurate job board information (no more than 5 errors per 50 active job postings)

A02 5.2 Job board/website availability

Job board and website available no less than 28 days per month (90% of time measured on monthly basis).

A03 5.3 Partner outreach Data Program of Record maintained with accurate information

A04 5.3 Continual process improvement Monthly processes evaluation resulting from data analysis

A05 5.4 Unit engagement Monthly email to readiness NCOs and unit leadership with available jobs

A06 5.4 Quarterly engagement report Quarterly Report on BDE/Wing Visit (hiring needs, trends)

A07 5.5 Business partner engagements

50 business partner engagements per month recorded in the Data Program of Record

A08 5.5 Engagement information management

Accurate information maintained (no more than 5 errors per 50 client/employer/community engagement forms)

A09 5.6

Employment Opportunity Development and Gathering

Monthly validation of internal data management system

A10 5.7 Pre re-deployment unit engagement Pre re-deployment contact

A11 5.7 Post re-deployment unit engagement Post re-deployment customer satisfaction survey

A12 5.8 Family Readiness Group support Internal data management system validated monthly

A13 5.9 Contractor Manpower Reporting

Submit via database input at the CMRA website for COR validation. Provide no later than October 31 for each preceding Fiscal Year, and within thirty (30) days of contract end.

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

ITEM NAME ESTIMATED QUANTITY

1 Customers Serviced 2,500 annually

2 Work for Warriors Offsite Event Participation

100 annually (75 within 50 miles of Phoenix, and Tucson)

3 Employer Outreach Contact 150 current or potential employers monthly

4 Military Outreach Visit 15 military units monthly