Attachment - 001 SOW Logistics Support and Sustainment (Draft 3 Feb 25 Ver 1.3).docx
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- PANRSA-25-P-000001057
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This document is a comprehensive Statement of Work (SOW) for Foreign Military Sales (FMS) Logistics and Sustainment Support for UH-60 Black Hawk helicopters. The SOW outlines detailed requirements for technical publication revision services, Contractor Field Service Representative (CFSR) services, unique software loading, overhaul and repair support, aircraft storage and maintenance, and consolidation and kitting for international customers. Key services include providing technical publications updates, sending field service representatives to support maintenance and training, loading unique software configurations, performing aircraft maintenance and storage, and preparing technical supply packages for shipment.
The SOW specifies comprehensive technical and logistical support requirements, including maintaining up to twelve UH-60 helicopters, conducting scheduled and unscheduled maintenance, performing flight support, managing system safety, preparing detailed reports on removed parts and deficiencies, and ensuring compliance with all applicable technical manuals and aviation safety messages. The contract will be executed by the Utility Helicopters Project Office - International Programs Office (UHPO-IPO) and involves technical support for Foreign Military Sales customers, with services to be performed at facilities in Huntsville, Alabama and Stratford, Connecticut. The document provides extensive technical specifications for each aspect of helicopter logistics and sustainment support.
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STATEMENT OF WORK (SOW)
FOR
FOREIGN MILITARY SALES (FMS) LOGISTICS and SUSTAINMENT SUPPORT
3 February 2025
PREPARED BY:
UTILITY HELICOPTERS PROJECT OFFICE -
INTERNATIONAL PROGRAMS OFFICE (UHPO-IPO)
Table of Contents
| 1.0 | SCOPE | 1 |
| 2.0 | APPLICABLE DOCUMENTS | 1 |
| 3.0 | REQUIREMENTS | 1 |
| 3.1 PROJECT PLANNING AND MANAGEMENT | 1 | |
| 3.1.1 INTEGRATED PRODUCT TEAM PROCESS AND COORDINATION | 1 | |
| 3.1.2 KICK-OFF MEETING | 1 | |
| 3.2 PUBLICATIONS | 2 | |
| 3.2.1 PUBLICATIONS INTEGRATED MASTER SCHEDULE (IMS) | 2 | |
| 3.2.2 IN-PROCESS REVIEWS | 2 | |
| 3.2.3 TECHNICAL PUBLICATIONS | 3 | |
| 3.2.4 UNIQUE OPERATORS FLIGHT MANUALS | 4 | |
| 3.2.5 MAINTENANCE SUPPORT MANUALS | 4 | |
| 3.2.6 REVISION SERVICE SOURCE DATA | 4 | |
| 3.2.7 REVISION CHANGE MATRIX | 5 | |
| 3.2.8 JOINT INVENTORY | 5 | |
| 3.2.9 FOLLOW ON EFFORTS (OR GOVERNMENT FURNISHED INFORMATION) | 5 | |
| 3.3 CONTRACTOR FIELD SERVICE REPRESENATIVE (CFSR) | 6 | |
| 3.3.1 PERFORMANCE STATUS REPORT | 6 | |
| 3.3.2 CERTIFICATE OF SERVICES TECHNICAL ASSISTANCE ACTIVITY REPORT | 6 | |
| 3.3.3 TECHNICAL ASSISTANCE ACTIVITY ACCOMPLISHMENT REPORT | 7 | |
| 3.3.4 CFSR TECHNICAL AND LOGISTICAL SUPPORT REQUIREMENTS | 8 | |
| 3.3.5 CFSR SPECIFIC DUTIES | 8 | |
| 3.3.6 FIELD SERVICE ENGINEERING LIAISON | 9 | |
| 3.3.7 TECHNICAL ASSISTANCE | 10 | |
| 3.3.8 TOOLS AND EQUIPMENT | 10 | |
| 3.3.9 IDENTIFICATION AND CLEARANCE | 10 | |
| 3.3.10 WORK FORCE | 10 | |
| 3.4 UNIQUE SOFTWARE LOADING | 10 | |
| 3.4.1 STATUS REPORT | 10 | |
| 3.4.2 SOFTWARE LOAD COMPONENTS PACKAGING AND SHIPPING | 11 | |
| 3.4.3 UNIQUE SOFTWARE LOAD WARRANTY | 11 | |
| 3.4.4 UNIQUE SOFTWARE LINE REPLACEABLE UNIT TRANSPORTATION | 11 | |
| 3.4.5 CONTRACTOR QUALITY PROGRAM | 11 | |
| 3.4.6 SUBCONTRACTOR/SUPPLIER QUALITY ASSURANCE | 11 | |
| 3.5 CONSOLIDATION AND KITTING | 11 | |
| 3.5.1 RECEIVING | 11 | |
| 3.5.2 INVENTORY AND ACCOUNTABILITY | 12 | |
| 3.5.3 STORAGE | 12 | |
| 3.5.4 INVENTORY INSPECTION | 12 | |
| 3.5.5 KITTING | 12 | |
| 3.5.6 PRESERVATION AND PACKAGING | 13 | |
| 3.5.7 ELECTRO-STATIC DISCHARGE SENSITIVITY | 13 | |
| 3.5.8 HAZARDOUS MATERIAL PACKAGING | 13 | |
| 3.5.9 LOADING | 13 | |
| 3.5.10 TRANSPORTATION | 14 | |
| 3.5.11 INSPECTION AND ACCEPTANCE | 14 | |
| 3.5.12 CONTROLLED CRYPTOGRAPHIC ITEMS | 14 | |
| 3.5.13 CALIBRATION | 14 | |
| 3.5.14 CONTAINER STENCILING AND MARKING | 14 | |
| 3.5.15 SHIPPING/LOADING | 15 | |
| 3.5.16 DISPOSITION | 15 | |
| 3.6 AIRCRAFT STORAGE AND MAINTENANCE | 15 | |
| 3.6.1 AIRCRAFT STORAGE | 15 | |
| 3.6.2 AIRCRAFT INSPECTION AND ACCEPTANCE | 16 | |
| 3.6.3 AIRCRAFT MAINTENANCE | 16 | |
| 3.6.4 FLIGHT SUPPORT | 17 | |
| 3.6.5 SYSTEM SAFETY PROGRAM MANAGEMENT | 17 | |
| 3.6.6 REMOVED PARTS REPORT | 17 | |
| 3.6.7 DEFICIENCY REPORT | 17 | |
| 3.6.8 ITEM DISPOSITION INSTRUCTIONS | 17 | |
| 3.7 OVERHAUL AND REPAIR | 17 | |
| 3.7.1 OVERHAUL AND REPAIR & UNIQUE SOFTWARE LOAD | 18 | |
| 3.7.2 PRESERVATION AND PACKAGING | 18 | |
| 3.7.3 HAZARDOUS MATERIAL | 18 | |
| 3.7.4 QUALITY PROGRAM | 18 | |
| 3.7.5 SUBCONTRACTOR/SUPPLIER QUALITY ASSURANCE | 19 | |
| 3.7.6 TRANSPORTATION | 19 | |
| 3.7.7 PART EVALUATION | 19 | |
| 4.0 SECURITY | 19 | |
| 4.1 SECURITY REQUIREMENTS | 19 | |
| 4.2 CYBER SECURITY | 19 | |
| 4.2.1 DISPOSITION OF DATA | 19 | |
| 4.2.2 PROCESSING UNCLASSIFIED GOVERNMENT INFORMATION ON INFORMATION TECHNOLOGY SYSTEMS | 19 | |
| 5.0 ABBREVIATIONS & ACRONYMS | 20 |
List of Exhibits and Attachments
| Exhibit A | Contract Data Requirements List (CDRL) | ||
| Attachment 001 | Statement of Work | ||
| Attachment 002 | Document Summary List (DSL) | ||
| Attachment 003 | Unique Operators Flight Manuals and Maintenance Support | ||
| Manuals (MSM) List |
ii
SCOPE
This Statement of Work (SOW) describes the requirements to provide field level support and sustainment services in support of Utility Helicopters (UH)-60 aircraft procured by the United States Government (USG).
APPLICABLE DOCUMENTS
Applicable top-level documents are contained in Attachment 002, the Contract Document Summary List (DSL), by number, title, date, contract reference and Category. The document versions specified on the DSL take precedence over the generic references (those without revision letters) cited in the SOW.
REQUIREMENTS
In Accordance With (IAW) country unique task order requirements, the Contractor shall provide all technical planning, documentation, and managerial efforts required for the performance of this SOW. All references to the duration mentioned herein, including the associated Contract Data Requirements List (CDRL) items, are, in terms of calendar days, weeks, months, or years unless otherwise noted.
3.1 PROJECT PLANNING AND MANAGEMENT
3.1.1 INTEGRATED PRODUCT TEAM PROCESS AND COORDINATION
The Contractor shall participate in Integrated Product Team (IPT) teleconference calls with the USG monthly during the execution of this contract. During the IPT meetings, customer requirements will be discussed. The Contractor shall provide IPT meeting minutes through the IPT process five (5) USG business days after each meeting. The term “IPT Process,” as used in this SOW, is defined as the manner of coordination between the USG and Contractor Product Managers and their respective teams through IPT meetings, electronic communications, and paper documentation. The Contractor’s IPT Lead, or their designee, shall be empowered to make decisions for the Contractor in all matters related to the performance and conduct of this effort. The Contractor shall host the USG at the Stratford, CT or Huntsville, AL. facility once a year to discuss program and task orders that are in work and completed.
3.1.2 KICK-OFF MEETING
The Contractor shall conduct a kick-off meeting in conjunction with the monthly IPT as described in paragraph 3.1.1 via teleconference NLT 14 days after contract or task order award. The primary purpose of the kick-off meeting will be to identify the stakeholders and review the path forward to meet the task order requirements. The Government Project Lead will provide all end user requested revisions and updates as GFI through the IPT Process. The Contractor shall ensure key stakeholders and subject matter experts are present to discuss their approach to ensure successful completion of each task.
3.2 PUBLICATIONS
The Contractor shall provide field level Technical Publications and Revision Services annually to deliver all changes to the UH-60A/L/M Black Hawk Foreign Military Sales (FMS) unique flight manuals, MSMs and associated MSM addendums described in this SOW. Comments or significant findings provided by the USG which indicate a document is not in compliance with airworthiness standards, requirements, legal, DoD policy, design clarification, potentially unnecessary, incorrect, misleading, confusing, or inconsistent with other sections shall be revised. The Contractor shall address all unique component maintenance within the country unique MSMs that are not addressed by the existing green maintenance manuals.
3.2.1 PUBLICATIONS INTEGRATED MASTER SCHEDULE (IMS)
The Contractor shall prepare an IMS to identify significant tasks, sub-tasks, and milestones to execute and complete publication task orders. The IMS shall identify timeframes for Contractor and USG source data, draft publications development, USG review of draft and final publications and comments, and Contractor final publications preparation and delivery. The Contractor shall provide a draft IMS to the USG 7 business days before the Kick-Off Meeting described in paragraph 3.1.3 of this SOW through the IPT Process. It shall contain all segments of work as defined by this SOW and identify all functional categories of work as may be applicable such as the start/finish of publication editing, start/finish of engineering review, start/finish of trade compliance review, etc. The IMS shall contain information on activities generally used during normal business operations for the Contractor’s internal purposes. It shall exhibit horizontal integration of activities that permit critical path evaluation, and it shall exhibit vertical integration to all milestones, segments of work, etc. The IMS shall show baseline dates, actual progress, and forecast/actual dates. Revised IMS schedules shall show initial baseline dates and revised/actual dates. The IMS shall include GFI need dates and supplier deliverable dates, if any. The Contractor shall prepare the IMS IAW DI-MGMT-81861 and deliver IAW CDRL A001.
3.2.2 IN-PROCESS REVIEWS
Once the technical publications SOW initiates, the Contractor shall conduct two Publications In-Process Reviews (IPRs) annually, one at 50% completion and one at 80% completion beginning on the first full year of update. During each annual update and delivery, the Contractor shall ensure that the effort is consistent with program cost, schedule, and milestones and ready for final delivery based on approved plans and procedures. The Contractor shall complete and measure the following tasks to the approved IMS during each IPR.
· 50% IPR:
· 50% of all technical publication development is complete IAW what is described in paragraph 3.2.1 of this SOW
· The Contractor has received any required updates from outside vendors or sub-Contractors
· The Contractor has performed a validation on all publications/changes
· Provide status of any remaining source data required to finish technical publications development
· The contractor shall provide draft publications and address any previous comments to the USG for review
· 80% IPR:
· 80% of all technical publication development is complete IAW what is described in paragraph 3.2.1 of this SOW
· The Contractor shall conduct a tabletop technical review with the USG of all publication changes or work packages that contain information regarding the unique configuration of the Country specific aircraft
3.2.3 TECHNICAL PUBLICATIONS
The Contractor shall develop, revise, and update all publications defined in the country unique task order listed in Attachment 003 of this SOW. The Contractor shall include all necessary updates that apply during the specified update period. Comments or significant findings that cannot be carried forward will be submitted to the Contractor and incorporated before final copy. The USG delineation of minor comments will be annotated on a comments matrix to be carried forward to the following year revisions. Each task order will list the required FMS unique flight manuals and MSMs according to the unique customer configuration.
3.2.4 UNIQUE OPERATORS FLIGHT MANUALS
The Contractor shall develop, revise, and update all FMS unique flight operator manuals defined in the country unique task order listed in Attachment 003 of this SOW and prepare IAW DI-MISC-81709, MIL-STD-40051-2, MIL-PRF-63029 and deliver IAW CDRL A002. The Contractor shall complete and deliver ‘draft’ and ‘final’ publications with crosswalk to USG comments matrix. Draft and final publications will be tasked to Systems Readiness Directorate (SRD) for airworthiness review and in preparation for follow on year comments. Draft review comments will be incorporated IAW CDRL A002, final delivery comments will be deferred until the following year unless they are associated or part of a USG safety message such as Safety of Flight (SOF) or Aviation Safety Action Message. The Contractor shall insure that the base document aligns with the US Army approved manual each year. The Contractor shall complete add/deletes to align with the customer configuration identified in each task order. After USG approval of the completed manuals, the Contractor shall deliver all FMS unique operator flight manuals IAW country unique task order.
3.2.5 MAINTENANCE SUPPORT MANUALS
The Contractor shall develop, revise, and update all FMS MSMs defined in the country unique task order listed in Attachment 003 of this SOW and prepare IAW DI-MISC-81709, MIL-STD-40051-2 and deliver IAW CDRL A003. The Contractor shall complete and deliver ‘draft’ and ‘final’ publications with crosswalk to USG comments matrix. Draft and final publications will be tasked to SRD for airworthiness review and in preparation for follow on year comments. Draft review comments will be incorporated IAW CDRL A003, final delivery comments will be deferred until the following year unless they are associated or part of a USG safety message such as SOF or Aviation Safety Action Message. The Contractor shall identify that the base document aligns with the US Army approved manuals each year. The USG will identify to the Contractor the MSM title and CDRL suffix designations in Attachment 003 and country unique task order. The Contractor shall complete add/deletes to align with the customer configuration identified in each task order. After USG approval of the completed manuals, the Contractor shall deliver all FMS unique MSMs IAW country unique task order.
3.2.6 REVISION SERVICE SOURCE DATA
The Contractor shall update all publications listed in paragraphs 3.2.3 through 3.2.5 of this SOW with changes to include description and data, troubleshooting, removal, inspection, replacement procedures, operational data, spare parts information. The Contractor shall prepare all revision service source data below IAW DI-MISC-81709 and deliver IAW CDRL A004. Source data for such changes and enhancements shall include the following:
Contractor Furnished Information
· Class II Engineering changes
· Provisioning parts list updates
· Maintenance advisory messages
· Alert service bulletins
· Customer service notices
· Temporary revisions
· Improvements/Enhancements made to UH-60A/L/M series aircraft that have been previously approved by Utility Helicopter Project Office (UHPO) configuration management
Government Furnished Information
· Valid customer provided 2028s
· Army SOF messages
· Army aviation safety action messages
· Army aviation maintenance action messages
· Army operator’s manuals included in Attachment 003
· USG publications change matrix
All Contractor furnished source data will be reviewed by the USG and the Contractor shall incorporate only USG approved Contractor data into the Contractor revised manual deliverables. All source data exchanged between the Contractor and the USG shall be submitted in TopVue. The IPT will review the Contractor and USG source data. USG source data will be provided to the Contractor no later than (MIL-) 180 days after T.O. award.
3.2.7 REVISION CHANGE MATRIX
The Contractor shall provide a change matrix showing data that has been added or deleted, and the specific basis or source for each change when updating publications. All Contractor furnished source data will be reviewed by the USG and the Contractor shall incorporate only USG approved Contractor data into the Contractor revised manual deliverables. The Contractor shall prepare this matrix IAW DI-MISC-80508 and deliver IAW CDRL A005.
3.2.8 JOINT INVENTORY
The Contractor shall provide a Department of Defense (DD) Form 1149 to show the USG has taken ownership of the manuals. The Contractor shall provide the shipping documents to include inventory of items shipped prior to delivery to the Country Freight Forwarder (FF). The Utility Helicopter Project Office- International Programs (UHPO-IPO) will coordinate with the FF for transportation of publications. The Contractor shall coordinate with the USG to determine a mutually agreeable time and location (Sikorsky Huntsville Facility or Sikorsky Connecticut Facility) for the joint inventory.
3.2.9 FOLLOW ON EFFORTS (OR GOVERNMENT FURNISHED INFORMATION)
The USG comments matrix will be maintained and provided to the Contractor to integrate and revise follow-on publications and repeat the process for follow-on publication contract requirements.
3.3 CONTRACTOR FIELD SERVICE REPRESENATIVE (CFSR)
The Contractor shall provide a single labor category to provide technical and logistical support for field level maintenance conducted on FMS UH-60 Black Hawk helicopters fielded and operated in OCONUS locations. The scope of the maintenance shall include tasks In IAW applicable redacted U.S. Army Technical Manuals (TM) 1-1520-237-20&P series and Repair Parts & Special Tools List (RPSTL) provided in Electronic Manual (EM) 0013, TM 1-1520-280-20&P series and RPSTL provided in EM 0284, Publications, Messages, and FMS Unique technical manuals. The CFSR services, procured IAW Federal Acquisition Regulation (FAR) Part 37.203 and FAR Part 37.204, shall be provided by fully qualified factory trained technicians performing as CFSRs. The Contractor shall assign each CFSR to a specific OCONUS location for the duration of the contract. Direct support to combat operations is not included.
3.3.1 PERFORMANCE STATUS REPORT
A brief statement of results obtained for the analytic effort. Conclusions and their condensed technical substantiations. A complete and detailed description of the analytic results which led to the conclusions. The CFSR shall prepare a Performance Status Report IAW DI-MGMT-81238 and deliver IAW CDRL A006.
3.3.2 CERTIFICATE OF SERVICES TECHNICAL ASSISTANCE ACTIVITY REPORT
The Contractor shall prepare a Certificate of Services Technical Assistance Activity Report IAW DI-MISC-80508 and deliver IAW CDRL A007. The report shall contain the following required data:
1. Name and address of the representative: List the name and current mailing address.
2. Contract number: List the number of the current contract under which services are being furnished.
3. Contract item number: List the item number of the contract as described under Part II of the contract.
4. Using organization and location: List the organization to which assigned. In overseas areas include name of country.
5. Period covered by certificate of services: List the dates and total number of calendar days of the period covered.
6. Leave days not available for work: List the number of normal workdays spent on annual leave, sick leave, and unauthorized leave during the reporting period. In this regard, unauthorized leave is that leave taken without prior coordination and approval of the employee’s authorized supervisor.
7. Overtime: Indicate whether overtime was worked. If overtime was worked, list the date, hours worked, and total hours overtime was performed.
8. Travel:
a. Statement concerning whether Government furnished transportation was used during the reporting period.
b. If official travel by private or commercial means was performed during the reporting period, the following statements shall be addressed:
1. Date(s) travel was performed.
2. Means by which travel was performed.
3. Receipts and documentation for cost incurred. Indicate the mileage traveled if travel was performed by privately owned vehicle. Furnish receipts and appropriate supporting documents.
4. Locations(s) to where travel was performed.
5. Purpose of travel
6. Number of normal worktime hours spent on travel.
7. Number of overtime hours spent on travel status for which an overtime rate is due.
3.3.3 TECHNICAL ASSISTANCE ACTIVITY ACCOMPLISHMENT REPORT
The Contractor shall prepare a Technical Assistance Activity Accomplishment Report IAW DI-MISC-80508 and deliver IAW CDRL A008 to provide data on accomplishments during the reporting period. The report shall contain the following data:
1. Name and address of the representative: List the name and current mailing address.
2. System: Identify the system and address the following statements:
a. Actual training hours provided.
1. In theory
2. In practical or on the job training
b. Number of students trained.
1. Unit personnel
2. Technical assistance personnel
3. Maintenance personnel
3. Hours spent advising and instructing actual maintenance functions. Indicate the actual number of hours that advising and instructing maintenance functions were performed. Include a detailed summary sheet listing the circumstances which required assistance and descriptions of the work performed. Indicate remedial action recommended.
4. Total hours spent on other assignments. Indicate the actual number of hours spent on the following assignments:
a. Evaluation of the applicable systems to determine performance reliability, and to discover trends which develop with respect to repetitious failures.
b. Advising local support personnel and commanders concerning methods to achieve optimum system performance with a corresponding reduction of downtime.
c. Conducting technical investigations and analyses of system performance.
d. Preparation of reports and recommendations for correction of deficiencies.
e. Time spent on travel status during normal and overtime work hours.
5. Problems and deficiencies: Indicate whether a problem was encountered in the following areas and provide information and data in narrative form, when applicable:
a. Maintenance: Maintenance problems, to include tools and equipment, which result from deficiencies in the hardware or from deficiencies in the prescribed method and procedure of performing maintenance.
b. Supply: Supply problems which result from hardware deficiencies or from deficiencies in supply publications.
c. Operational methods and procedures: Improved or changes to prescribed operational methods and procedures to include recommendations which contribute to the combat effectiveness of the equipment.
d. Technical documentation: Publication errors and recommended improvements to technical manuals, catalogs, and modification work orders shall be provided on a DA Form 2028.
e. Modification work order (MWO) status: Problems encountered and deficiencies in the application and operational checkouts of MWOs regarding materiel deficiencies in the prescribed methods or procedures.
f. Previously reported problems not resolved: Problems which have been reported in previous reporting periods and have not been satisfactorily resolved.
g. Other: Similar problems not specifically included in the above paragraphs. The Contractor shall ensure these reports identify any problems encountered.
3.3.4 CFSR TECHNICAL AND LOGISTICAL SUPPORT REQUIREMENTS
The primary mission of the CFSR shall be to provide knowledge, experience, support, and training necessary to enhance the skill and abilities of the FMS customer. FMS customer is required to operate, maintain, and sustain the UH-60 Black Hawk aircraft and installed subsystems and unique systems as delivered to the country by UHPO and the FMS Case.
3.3.5 CFSR SPECIFIC DUTIES
The specific duties of the CFSR shall include the following:
1. Liaise with the customer and USG to provide information relating to the operation, FMS modification, maintenance, inspection, and repair of the aircraft and equipment.
2. Assist in analysis, interpretation, and evaluation of newly discovered issues, and in the preparation of accurate technical descriptions of such issues to the FMS Customer in arriving at the best possible solution.
3. Provide technical assistance and On the Job Training (OJT) for the FMS Customer maintenance personnel covering organizational and intermediate levels of maintenance and operations, operational checkout, system analysis, replacement, adjustment, calibration, troubleshooting, bench checking, inspection, and repair activities related to the system. The training shall emphasize safety precautions.
4. Disseminate prescribed methods and acceptable practices of the aviation maintenance industry to FMS customer performing the maintenance through technical discussions and informal OJT.
5. Impart to the FMS customer a well-rounded knowledge of aircraft, structure and assembly, engines, accessories, and subsystems.
6. Explain the significance of, as well as how to work from, UH-60 Technical Publications, FMS unique manuals and USG provided safety maintenance messages to disassemble, inspect, repair, modify, and reassemble aircraft components and equipment.
7. Advise the FMS Customer regarding type, extent, and feasibility of repairs as well as change incorporation, modifications, and maintenance discrepancy remedies.
8. Provide technical guidance on the usage of various precision instruments, gauges and Test, Measurement, and Diagnostic Equipment (TMDE). Provide technical assistance in the form of informal training on special tools and test equipment (STTE) and ground support equipment. This includes, but not limited to, the work packages that are listed in the Interactive Electronic Technical Manual (IETM) TM 1-1520-280-20&P series.
9. The CFSR shall coordinate and track FMS Customer Contractor warranty claims.
3.3.6 FIELD SERVICE ENGINEERING LIAISON
The CFSR shall liaison with the contractor’s Field Service Engineering Group (FSEG) that is responsible for tracking and responding to all requests related to technical problems. Replying to technical requests may be obtained directly from the assigned FSEG Analyst or from supporting departments. The Contractor shall provide a communication link between CFSRs and the manufacturer’s engineering and logistics support section to immediately resolve technical problems that exceed the capability of the assigned CFSR or the on-site organic maintenance personnel. This includes any technical problems for which current Contractor approved technical data is not available to the on-site CFSR or user’s maintenance personnel. The Contractor does not have access to other than its own technical data and data of its approved suppliers. The CFSR shall act as the primary point of contact for reach back for logistics and administrative support of the assigned aircraft and the identified CDRLs.
3.3.7 TECHNICAL ASSISTANCE
The Contractor shall help the FMS Customer interpret verbal and written technical information. Discussions may include such aspects as maintaining efficient organization, adhering to prescribed maintenance manuals and acceptable practices, special orders, and other directives issued by the manufacturer with coordination by the UHPO-IPO.
3.3.8 TOOLS AND EQUIPMENT
The CFSR shall utilize FMS Customer provided tools and equipment including special tools, test sets, and support items. The CFSR shall exercise ordinary care if he/she must use the equipment in the execution of duties. The responsibility for safeguarding and maintaining said equipment and materials required to maintain the FMS Customer’s aircraft will rest on the FMS Customer.
3.3.9 IDENTIFICATION AND CLEARANCE
The Contractor shall obtain all identification and clearances requirements to enter and work at their base of operation. This includes visas to enter and remain in the country.
3.3.10 WORK FORCE
The Contractor may adjust the CFSR work force in the event of sickness, death, hardship, or poor performance. The Contractor shall make every attempt provide continuity of support for the FMS Customer in the event personnel changes become necessary. Alternates shall be identified within 45 days and onsite no later than 90 days.
3.4 UNIQUE SOFTWARE LOADING
The Contractor shall load UH-60M unique or U.S. Army software versions for FMS customers on parts provided as Government Furnished Material (GFM). Unless approved in advance by both the USG and the Contractor, software loads are limited to a maximum of ten (10) loads on any combination at a time. The GFM will be delivered to the Contractors International Software Integration Laboratory (SIL) to be used on a noninterference basis, or another facility designated in the contract. The USG will identify per individual Delivery Order (DO) the GFM hardware part number and the software part number configuration to be loaded on the GFM. The USG will provide a Field Loadable Software Kit (FLSK) for use at the contractor facility where the software load will occur. The Contractor shall load the software identified in the DO into the GFM components and shall update the software label to reflect the software part number, as stated in the individual DO. The Contractor shall sign a prepared DD Form 1149 for the GFM on delivery and the USG will sign the DD Form 1149 at pick up of the GFM at the Contractor facility in Huntsville, AL. The Contractor shall safeguard GFM in their possession against loss or damage due to fire, theft, weather, and other hazards.
3.4.1 STATUS REPORT
The Contractor shall prepare status reports In IAW DI-MISC-80508 and deliver IAW CDRL A009. The Contractor shall provide one report that provides status of each individual DO upon completion.
3.4.2 SOFTWARE LOAD COMPONENTS PACKAGING AND SHIPPING
The Contractor shall ensure that items keep Original Equipment Manufacturer (OEM) packaging intact for return shipment.
3.4.3 UNIQUE SOFTWARE LOAD WARRANTY
The USG understands that the Contractor shall not provide warranty for the unique software load. When GFM does not accept the software load, the Contractor shall return the item in an as-is condition to the USG. The Contractor shall annotate the condition of the item on the DD Form 1149.
3.4.4 UNIQUE SOFTWARE LINE REPLACEABLE UNIT TRANSPORTATION
The Contractor shall provide shipping to the international System Integration Laboratory (SIL) in Stratford, CT, or other designated facility once the task order has been awarded and the component has been transferred (DD Form 1149) into Contractor custody at their local Huntsville office. There is no requirement for the Contractor to ship from the USG storage area to the Contractor facility.
3.4.5 CONTRACTOR QUALITY PROGRAM
The Contractor shall maintain a quality system IAW AS 9100 or equivalent system as agreed between the Contractor and the USG. The Contractor shall make available, for review by the USG, quality system procedures, planning and all other documentation and data that comprise the Contractor's quality system for both hardware and software. The USG will review the documents that comprise the quality system and may perform any inspections or evaluations to confirm conformance to requirements and adequacy of the quality system.
3.4.6 SUBCONTRACTOR/SUPPLIER QUALITY ASSURANCE
The Contractor shall flow all applicable quality requirements, associated specifications and other contractual agreements to their lower tier subcontractors and suppliers. The Contractor shall verify compliance.
3.5 CONSOLIDATION AND KITTING
The Contractor shall provide the required labor, materials, facilities, and support equipment necessary to consolidate, and prepare CFM and GFM for shipment. The Contractor shall not change design or sources of these items without USG written approval.
3.5.1 RECEIVING
The Contractor shall receive and consolidate all Contractor Furnished Material (CFM) and all GFM delivered to a local consolidation point within 15 miles of Redstone Arsenal, Alabama. The Contractor shall be prepared to receive multiple GFM deliveries immediately after contract award and continuing throughout the period of performance.
3.5.2 INVENTORY AND ACCOUNTABILITY
The Contractor shall establish and maintain inventory control over all items received and shipped in support of this effort. The Contractor shall continually track and maintain current inventory accountability status of all items including GFM and CFM items that are received, stored in inventory, and shipped throughout the period of the contract. The Contractor shall prepare an Inventory Accounting Status Report (IASR) IAW DI-MGMT-80441 and shall deliver it IAW CDRL A010.
3.5.3 STORAGE
The Contractor shall provide environmentally controlled storage areas to support up to ten (10) FMS customers simultaneously ranging from 1,000 up to 50,000 square feet per customer. These storage areas shall be secured and segregated from other FMS customer inventories to ensure no comingling or cross contamination of parts or material. USG can reduce or increase storage areas per customer requirements but not to exceed 50,000 sq. ft. per task order. The Contractor shall provide an additional hundred (100) sq ft of approved, secured Communication Security (COMSEC) storage for Controlled Cryptographic Items (CCI). COMSEC storage for the entire Technical Supply Package (TSP) for CCI.
3.5.4 INVENTORY INSPECTION
The Contractor shall conduct the joint inventory with USG representative for the individual country program team at least 30 days prior to anticipated shipment date. The joint inspection shall be conducted at the Contractor facility but limited to where the TSP items are located and the TSP items. The Contractor shall provide a final shipping list via email and notify the USG Project Lead 10 days prior to a scheduled shipment. The Contractor shall provide all documentation required to enable ground, sea, or air shipment, as coordinated through the IPT process. The Contractor shall, with USG representative witnessing, complete the following actions: (1) place a copy of applicable packing list inside tri-wall, and shipping containers, (2) close, secure, and seal tri-walls and shipping containers, (3) apply identification markings for the FMS customer, (4) place a second copy of the packing list inside a clear plastic waterproof envelope and affix to the outside of the applicable tri-wall, and shipping containers, and (5) provide a third digital copy of the packing list via e-mail to the USG representative.
3.5.5 KITTING
The Contractor shall assemble the spares within pallets, tri-walls, or tri-cons. Tri-wall containers or multi-pack is authorized unless the task order defines project codes, and no intermixing of project codes will occur. Items shall remain in original packaging. Items that will not fit in tri-wall shipping containers shall be secured to wooden pallets for shipping. Oversized items that arrive in special shipping or crating containers shall remain in their original containers without palletization. The Contractor shall meet all packaging requirements as indicated in paragraphs 3.5.6 through 3.5.8 and 3.7.2. The contractor shall prepare a statement with the overall project status, covering the accomplished technical activities and development, objectives of efforts, summary results of efforts, identification of major problems/deficiencies with impact, and recommended solutions. The contractor shall identify Milestone/task status. A narrative of outstanding problems existing as of the previous status report, and their resolution status. The status of each deliverable end item, including data deliverables, as required by the contract. Provide item and contract identification, shipping/transmittal data, acceptance status schedule due date information. The Contractor shall provide a kitting status summary showing percentage of lines kitted IAW DI-MGMT-80368 and deliver the summary IAW CDRL A011.
3.5.6 PRESERVATION AND PACKAGING
The Contractor shall package all items IAW Military Standard (MIL-STD)-2073-1. The Contractor shall preserve and package the shipping container(s) IAW MIL-STD-2073-1 Level A packaging. The Contractor shall preserve and package the items contained within oversized containers IAW MIL-STD-2073-1 Level B packaging. All Wood Packaging Material (WPM) shall comply with the International Standards for Phytosanitary Measures (ISPM) guidelines for regulating WPM in International Trade (ISPM 15). All WPM shall bear the ISPM 15 official mark to signify compliance with the ISPM 15 standard.
3.5.7 ELECTRO-STATIC DISCHARGE SENSITIVITY
The Contractor shall package the Electro-Static Discharge Sensitivity (ESDS) items IAW method ‘GX’ of MIL-STD-2073-1.
3.5.8 HAZARDOUS MATERIAL PACKAGING
a) “All contractor and subcontractor activities shall comply with applicable federal, state, and local environmental laws and regulations.
b) The contractor shall implement a Hazardous Materials Management Program (HMMP) IAW NAS 411. The contractor shall prepare an HMMP Plan IAW DI-MGMT-81398. The contractor shall prepare HMMP Reports IAW DI-MISC-81397. The HMMP Reports shall identify, via graphic or drawing, the specific location of each hazardous material contained in the end item(s).
c) The contractor shall report the Prohibited, Restricted, and Tracked hazardous materials defined in NAS 411-1 appendices A, B, and C. The contractor shall report the data elements found in MIL-STD-882, Task 108, section 108.2.4 a, b, and d for NAS 411-1 Appendix C Tracked HAZMATs. The contractor shall report coatings (identified by MIL SPEC), functional fluids (e.g., coolant, hydraulic fluid, lubricants, etc.), per/polyfluoroalkyl substances, radionuclides (40 CFR 302.4, Appendix B) and energetics/solid rocket motor components (including Explosives Class Number) with the same 108.2.4 a, b, and d data elements. The contractor shall provide Material Safety Data Sheets (MSDSs) or Safety Data Sheets (SDSs) for all reported materials.
d) The contractor shall report any hazardous material, as defined in NAS 411-1, to be used for the maintenance, sustainment, and demilitarization of the end item under this contract. The hazardous material shall be properly identified and include any applicable identification number, such as National Stock Number or Special Item Number. The contractor hazardous materials list shall be updated during performance of the contract whenever the contractor determines that any other material to be used in the maintenance, sustainment, and demilitarization of the end item under this contract is hazardous.
e) The contractor shall not use any Class I or Class II Ozone Depleting Chemical/Ozone Depleting Substance (ODC/ODS), identified by the lists at http://www.epa.gov/ozone-layer-protection/ozone-depleting-substances, in the manufacture or support of items required by this SOW unless approved IAW Army ODS policy and/or Title 10 United States Code section 2302. All ODS alternatives shall be in compliance with the U.S. Environmental Protection Agency (EPA) Significant New Alternatives Policy (SNAP) program and identified as approved – per the specific application – in the lists at https://www.epa.gov/snap/snap-substitutes-sector. All ODS alternatives shall also receive a Toxicity Clearance for the specific application from the US Army Public Health Center. In addition, the contractor shall eliminate hexavalent chromium IAW DFARS clause 252.223-7008 Prohibition of Hexavalent Chromium.”
The Contractor or designated representative shall ensure that items containing Hazardous Material (HAZMAT), and which are regulated for transportation are packaged IAW method ‘HM’ of MIL-STD-2073-1. All Contractor activities shall comply with applicable federal, state, and local environmental laws and regulations. The Contractor shall ensure that all programmatic decisions strive to eliminate or reduce hazardous materials waste. The Contractor shall comply with National Aerospace Standard 411. The Contractor shall not use Class I Ozone Depleting Chemical/Ozone Depleting Substance (ODC/ODS) (identified at https://www.epa.gov/ods-phaseout/phaseout-class-i-ozone-depleting-substances) or ODC/ODS solvents listed as Being Replaced and/or having an Acceptable Substitute (https://www.epa.gov/ods-phaseout/phaseout-class-ii-ozone-depleting-substances) in the manufacture or support of items required by this SOW unless a waiver is obtained from the Army Acquisition Executive. Any ODC/ODS refrigerant alternatives used must appear in the Environmental Protection Agency (EPA) Significant New Alternatives Policy (SNAP) list (identified at https://www.epa.gov/snap) and have received a toxicity clearance from the U.S. Army Public Health Command. The Contractor shall provide immediate notification to the USG, via email or telephone, of any proposed HAZMAT mitigation/elimination efforts that may adversely impact schedules, cost and/or performance.
3.5.9 LOADING
An FF or Designated Carrier will pick up TSP shipments at the Contractor’s facility. Specific shipping and loading requirements are listed in paragraphs 3.7. When prepared for shipment all palletized material shall be weighed. Weight and dimensions shall be conspicuously marked on each palletized shipment as well as the DD Form 1149. The Contractor shall be responsible for the manpower, equipment, and resources necessary to conduct all components of loading operations of the TSP into/onto FF trucks. The Contractor shall coordinate all shipments through the IPT. The IPT will notify the Contractor via email (24-72hrs) in advance of a scheduled pick-up date. Prior to shipment, the Contractor shall document the chain of custody acceptance between the Contractor and USG via DD Form 1149s. The Contractor shall provide a DD Form 1149 with the weight and dimensions, Requisition and Invoice/Shipping Document for all items being transferred/shipped. Names/POCs for the DD Form 1149 will be provided by the USG via email prior to shipment.
3.5.10 TRANSPORTATION
The Contractor shall be prepared to transport spare parts and equipment on demand for up to thirty (30) shipments (twenty (20) base and ten (10) option in and around the local Huntsville, Alabama area. Locations for movement include but not limited to aircraft modification facilities in Huntsville and Meridianville, Alabama. These spare parts will be in support of production aircraft and or component failures encountered on the production line.
3.5.11 INSPECTION AND ACCEPTANCE
Inspection and Acceptance at origin will be made by Defense Contract Management Agency at Origin using DD Form 250 and an electronic equivalent in Wide Area Workflow (WAWF) Department of Defense Activity Address Code (DODAAC) S0109A. Inspection and Acceptance Destination will be made in WAWF using DODAAC W58H0Z.
3.5.12 CONTROLLED CRYPTOGRAPHIC ITEMS
CCI are unclassified, but controlled secure telecommunications equipment and associated cryptographic assemblies, components or other hardware or firmware items that perform a critical communications security function. CCI shall be secured in an approved COMSEC storage area. All transfers of COMSEC equipment shall be documented via the Standard Form 153 COMSEC Material Report which requires the receiving COMSEC custodian to notify the shipping COMSEC custodian of receipt of the item.
3.5.13 CALIBRATION
The Contractor shall obtain a Certificate of Calibration (CoC) from the OEM for each CFM item requiring calibration. The CoC shall identify at a minimum the item part number, serial number, and date calibrated. The Contractor shall ensure a copy of the CoC is packaged with the calibrated item. The Contractor shall ensure a minimum of 80% life remaining on all calibrated items at the time of shipment.
3.5.14 CONTAINER STENCILING AND MARKING
The Contractor shall ensure that each container, crate, tri-wall box, or shipment is marked with the appropriate shipping identification as well any package identifier such as Push Package, Node1, Node 2, etc. The USG will provide additional marking requirements and communicate them through the IPT meeting process. The Contractor shall mark containers on each side and on all four corners. Markings shall be three inches high by three inches wide. The Contractor shall ensure that internal boxes are marked and correspond to the items listed on the DD Form 1149. When USG inventories and DD Form 1149 documentation are complete, the Contractor shall seal the shipping container and mark the date sealed in a conspicuous manner on the container.
3.5.15 SHIPPING/LOADING
The Contractor shall provide shipping support for twenty-five (25) incremental TSP shipments twenty (20) base and five (5) Option as directed by the USG, with pick up by the FF or Designated Carrier from the Contractor facility IAW paragraphs 3.5.6 through 3.5.8 and 3.7.2 of this SOW. The Contractor shall coordinate all TSP shipments through the IPT. The USG will communicate all COMSEC shipments with the sending and receiving COMSEC custodians. The Contractor shall provide assembly of and/or handling of pallets and tri-wall shipping boxes to include banding material and plastic wrap. The FF is responsible for securing of all loads.
3.5.16 DISPOSITION
The Contractor shall ship all unused pallets and shipping boxes in the final shipment per task order / customer.
3.6 AIRCRAFT STORAGE AND MAINTENANCE
The Contractor shall maintain and store up to twelve (12) UH-60 helicopters. The Contractor shall provide storage and maintenance of aircraft. The Contractor shall maintain all aircraft forms and records, including the six-month maintenance file, for records IAW Department of the Army Pamphlet (DA PAM) 738-751. The six-month maintenance files shall be provided as a part of the aircraft historical maintenance records upon the DD Form 1149 transfer back to the USG. The Contractor shall perform any unscheduled maintenance as an over and above. The Contractor shall provide a proposed resolution to the USG Contracting Officer Representative (COR), but shall not execute repairs, unscheduled maintenance, or procure parts until receipt of written approval from the USG COR. The Contractor shall notify the USG COR of all test and maintenance flights required by maintenance procedures. The Contractor shall perform all scheduled maintenance activities as detailed in the EM 0284. The Contractor shall ensure compliance with all applicable aviation safety messages for all UH-60M aircraft while in custodial control of the aircraft.
3.6.1 AIRCRAFT STORAGE
The Contractor shall provide storage in the following increments but not to exceed twelve aircraft per task order.
one (1) – four (4) aircraft five (5) – eight (8) aircraft nine (9) – twelve (12) aircraft
The Contractor shall hangar and store up to twelve (12) UH-60 in a secure enclosed environment to protect the aircraft from natural elements, to include ultraviolet (UV) effects. Storage requirements shall be completed IAW applicable TM’s. Types of storage are defined in the applicable TM’s. The types of storage and their corresponding lengths are delineated as; Flyable Storage (No Time Limit), Short Term Storage (1 to 45 Days), Intermediate Storage (46 to 180 Days). In accordance with TM 1-1500-204-23, if storage beyond 180 days is required, the aircraft shall be de-preserved, returned to flyable status, operated, and re-preserved. The Contractor shall return each aircraft to a flyable condition as defined in TM 1-1520-280-20&P and TM 1-1500-328-23 prior to ferry out of storage into the unique modification program. The Contractor shall not conduct flight operations of FMS aircraft without DCMA approval. In the instance there is a discrepancy between the Supplier and DCMA, then the Army Technical Manuals followed by DCMA procedures takes precedence.
3.6.2 AIRCRAFT INSPECTION AND ACCEPTANCE
The Contractor shall conduct a DA Form 2408-17 (Aircraft Inventory Record), flight books, historical books, and weight and balance inspections (Technical Manual (TM) 55-1500-342-23) with the USG at an agreed upon date and time for the transfer of the aircraft from the USG representative to the Contractor representative via a DoD Form 1149.
3.6.3 AIRCRAFT MAINTENANCE
The Contractor shall provide the following services: receiving the aircraft, scheduled maintenance, unscheduled maintenance, placing the aircraft into temporary non-flyable status, and returning the aircraft to flyable status. The Contractor shall provide all parts, components, material, supplies, Petroleum, Oil and Lubricants (POL), and labor to perform all scheduled and unscheduled maintenance IAW all applicable manuals, including but not limited to preparation for aircraft fly-away, re-torque requirements, and maintenance during ferry flights to Continental United States (CONUS) locations. The Contractor shall maintain all aircraft forms and records IAW DA PAM 738-751, Functional Users’ Manual for the Army Maintenance Management System – Aviation, Unit Level Logistics System – Aviation (ULLS-A), and Legitimate Code File (LCF) except for the aircraft logbook flight packs (6-month files) which shall be maintained and delivered with the aircraft at DD250. The Contractor shall notify the USG of any unscheduled maintenance requirements via a contracts letter. Prior to final Sikorsky or Government fly-away, unless otherwise authorized by DCMA all unscheduled maintenance actions shall be completed IAW applicable technical data to include but not limited to: Sikorsky Request Re-inspect Orders (RRO). The Contractor shall comply with all SOF messages, Aviation Safety Action Messages (ASAM), and Aviation Maintenance Action Messages (AMAM) for all UH-60M aircraft, from receipt through delivery. On a case-by-case basis, efforts to address these notices may be subject to equitable adjustment for costs incurred for items identified as GFP during the production build for these ‘Green’ DD250’d aircraft. The Contractor shall prepare the aircraft for Government Flight Representative (GFR) approved flights. Preparing the aircraft includes but is not limited to aircraft ground handling, preflight inspections, and performance of services necessary for flight. Flight crews will be approved by the Defense Contracting Management Agency (DCMA) GFR and/or Chief of Flight Operations (CFO). The Contractor shall provide all POL and other material required for flight. The Contractor shall fly the aircraft into re-torque parameters and shall conduct re-torque maintenance as defined in TM 1-1520-280-20&P manual, unless otherwise authorized by the Administrative Contracting Officer (ACO). The Contractor shall prepare a maintenance compliance list IAW DI-MISC-80508 and deliver IAW CDRL A012. The maintenance compliance list shall include by aircraft all applicable aviation safety messages, required compliance date, and date of compliance.
3.6.4 FLIGHT SUPPORT
The Contractor shall perform support flights IAW TM 1-1520-280-10 and TM 1-1520-280-CL. The Contractor shall provide support flights for Maintenance Test Flights (MTFs) and Maintenance Operational Checks (MOCs). The Contractor shall conduct MTFs/MOCs IAW TM 1-1520-280-MTF and TM 1-1520-280-20&P. The Contractor shall perform flights when authorized in writing by the Prototype Integration Facility (PIF) COR. Contractor shall provide aircraft fuel and defuel to support all Maintenance flights and defuel for aircraft storage. Funding for flight support shall be tracked as a separate Work Breakdown Structure (WBS) on the Integrated Program Management Report (IPMR).
3.6.5 SYSTEM SAFETY PROGRAM MANAGEMENT
The Contractor shall conduct all activities IAW the policies and procedures set forth in PEO AVN POLICY 18-20.
3.6.6 REMOVED PARTS REPORT
The Contractor shall prepare a report of all parts removed from the aircraft and not reinstalled IAW DI-MISC-80508 and deliver IAW CDRL A013. The report shall include parts nomenclature, part numbers, condition codes IAW DA PAM 738-751, and Source, Maintenance, and Recoverability (SMR) codes IAW Electronic Manual (EM) 0284.
3.6.7 DEFICIENCY REPORT
The Contractor shall prepare a deficiency report for all unserviceable repairable parts with a recoverability code (5th character in SMR code) other…
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