Attachment 0003 - Sample Task PWS.doc

Performance Work Statement (PWS)

For

Strategic Communications Modernization

1. General: This is a non-personal services task order under the DUSA Professional Support Services IDIQ to assist the Chief of Public Affairs (OCPA), with Strategic Communications Modernization and Analysis. The effort has been approved by DUSA for inclusion under the IDIQ consistent with section 1.0 of the IDIQ, and falls within the Scope, section 1.4 of said IDIQ, for “Change Management and Strategic Communications” and further detailed at Section 5.5 “Strategic Communications” of the IDIQ that “also supports the Office of the Chief of Public Affairs… whose communications plans or processes impact HQDA performance”. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the requirements defined in this Performance Work Statement except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this task order and specific work delineated in Section 5.

1.2 Background:

The Office of the Chief of Public Affairs (OCPA) is responsible for fulfilling the obligation to keep important and diverse internal audiences (U.S. Army) and external audiences (the public) informed which helps to establish the conditions that lead to confidence in America's Army.

In the last two decades the way people communicate has fundamentally and dramatically changed as the breadth, depth and speed of the information domain expands. Technology is opening up many new avenues for expanding the comparatively limited communication options we had available in the past. To meet this change, and to better enable Army communications in the future, the Secretary of the Army directed the Office of the Chief of Public Affairs to transition Army communications from an industrial age model to an information age model. The intent is to increase the Army’s ability to integrate communication innovations; improve messaging synchronization and collaboration; guide Army communications; leverage industry best practices; and to create efficient and results-oriented processes.

1.3 Objectives:

To successfully meet the challenges outlined above, the Army requires an ongoing assessment of our current communications strategy and its effectiveness. This complex effort will require a comprehensive institutional, cultural and organizational knowledge requirement that will likely be done in multiple phases. This requires specialized knowledge, a breadth of skills/experience/disciplines, and professional objectivity. Utilization of Contractors with such specialized knowledge is required to ensure a broad and balanced perspective in accomplishing these extremely sensitive tasks across multiple phases. That specialized strategic communications knowledge and executive change management experience is not available within HQDA.

1.4 Scope: To successfully accomplish the Objectives outlined in Section 1.3 above and detailed in Section 5 below requires the special knowledge, skills, and experience of a Contractor regarding Army communication strategies, processes, products, manpower requirements and executive change management to achieve the foregoing. The scope of this contract includes providing the OCPA with specialized, enterprise level studies, analytical services, change management and support services to assess/baseline current state, project future impacts, and facilitate implementation of improved Army communications strategies, processes, procedures and planning for reorganization consistent with Army Senior Leader priorities:

a. Effective governance, including oversight and operations.

b. Clear delineation and coordination of Organization and employee roles.

c. Common vision and goals for all leaders outside and inside of the organization.

d. Structures and processes to guide the Army Public Affairs employees toward achieving the new vision

e. Enhanced credibility and image among stakeholders.

f. Proactive direction-setting, decision-making and problem-solving.

The foregoing will also require change management services to close any identified gaps and achieve identified best practices. To this end the contractor shall provide executive counseling up to and including the Chief of Public Affairs and DUSA, as well as on-going advisory assistance to OCPA enabling teams/organizations who are or become responsible for implementation of changes management deriving from this effort.

1.5 Period of Performance: The base period of performance shall be for 12 months from date of award.

1.6 General Information:

1.6.1 Quality Control. The Contractor shall apply their approved quality control program for the DUSA IDIQ to ensure services are performed in accordance with the Task Order PWS.

1.6.1.2 The Contractor shall ensure non-recurrence of defective services. The Contractor’s quality control program is the means to assure that the work complies with the requirement of the task order.

1.6.1.3 The Contractor’s QCP is the means by which the Contractor assures themselves that their work complies with the requirements of the contract. The Contractor shall notify the Contracting Officer in writing of any proposed changes to the QCP resulting from this task order IAW the Corrective Action Plan (A002) (DI-MGMT-80501) of the DUSA IDIQ.

1.6.2 Intellectual Property. This contract is exclusively funded with United States Government funds. Therefore, all intellectual property generated and/or delivered pursuant to this order will be subject to appropriate Federal acquisition regulations that entitle the Government to unlimited license rights in commercial and noncommercial technical data developed exclusively with Government funds and produced during the contract

1.6.3 Recognized Federal Holidays:

New Year’s Day

Labor Day

Martin Luther King Jr.’s Birthday President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

* This shall be a work day for the contractor to support OCPA preparations/participation at AUSA supporting planned OCPA Modernization (see 1.6.4.1 below).

1.6.4 Place of Performance: The primary place of performance is OCPA Headquarters, at the Pentagon, 1500 Army Pentagon RM 1D484 Washington, DC, 20310. Requirements not required and authorized for performance at the Government location shall be performed within the NCR, or elsewhere within the NCR as detailed in 1.6.4.1 below.

1.6.4.1 During the period of performance, the Contractor shall be required to attend meetings, events, present demonstrations, and provide training within the National Capital Region (NCR) as determined necessary by the COR., This includes but is not limited to: Washington D.C. and its surroundings (e.g., Washington Convention Center AUSA 20 Exposition); Fort Meade, MD; and Fort Belvoir, VA. The COR will provided written notification of requirements no later than seven (7) calendar days prior to the event to be supported. Any and all transportation or other expenses incurred to support this requirement are the responsibility of the contractor. See Section 1.6.12 for information regarding potential travel outside the NCR.

1.6.5 OCPA HQ Hours of Operation: p OCPA HQ is accessible between the hours of 0830-1700 (EST/EDT). The Government shall provide up to four workspaces and equipment for contractor personnel at OCPA HQ as detailed in PWS Section 3 below.

1.6.6 The Contractor Program Manager shall be responsible for directing on-site contractor personnel during adverse weather conditions, natural disasters, and other incidents causing disruption of government operations that may result the closure of the Government location. Current Status of Government Operations is available at http://www.opm.gov/status. In the event of Government office closure, the Contractor may establish procedures for on-site personnel to report to the Contractor’s location in accordance with company policy. Contractor personnel performing at the Contractor’s location shall follow the employer’s guidance and established policy during adverse weather/conditions. No classified work shall be performed outside of OCPA HQ without the proper facility clearance.

1.6.7 Other Required Information.

The Government will provide all necessary reference documents not generally available to the contractor, as required. Throughout the life of the contract, if any instruction or document is replaced or superseded, the replacement or superseding instruction or document shall be applicable to the requirements defined in this PWS.

1.6.8 Type of Contract: The government will award a Firm Fixed Price (FFP) task order

1.6.9 Security Requirements: Contractor personnel performing work under this task order must have at least an interim Secret Clearance by proposal submission and must maintain clearance approval at the identified contract level of security required for the life of the contract. The security requirements are in accordance with the base contract DD254.

1.6.9.1 Physical Security. The Contractor shall safeguard any government equipment, information (to include personally identifiable information) and property, lists, and intellectual property provided for Contractor use. At the close of each work period equipment and materials will be secured. The Contractor shall safeguard all information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the contractor. All programs and materials developed at government expense during the course of this contract are the property of the government. The Contractor personnel shall obtain and maintain security badges and adhere to the installation security requirements.

1.6.9.2 Common Access Card. Secretary of the Army Memorandum dated 28 January 2006 on Contractor Verification System (CVS) Implementation provides guidance and instructions for the implementation of the CVS Army-wide. IAW that guidance, the authorizing official (Contracting Officer Representative (COR)), Contracting Officer Technical Representative (COTR), Contracting Officer, or other approving officials), the Contractor's sponsor, approves issuance of the CAC though the automated CVS system. The Functional Representative identified in this task order is the designated Trusted Agent (TA). Further delegation of that authority is determined at the installation level. The Contractor's CVS applications (if any) under this order should clearly cite the contract and task order numbers identified on the DD Form 1155 for this task order.

1.6.9.3 Any Contractor employees requiring access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness training prior to access to the IS and then annually thereafter and training in accordance with the AAG user access standard operating procedure. Per the AAG SOP, users must have completed the Social Networking v2.1, WNSF - Safe Home Computing, WNSF - Personally Identifiable Information (PII) v1.0, WNSF - Portable Electronic Devices and Removable Storage Media v2.0, and WNSF - Phishing Awareness v2.0. All personnel training requirements and certifications detailed in 1.6.9 and its subsections shall be reported IAW CDRL A001 of the DUSA IDIQ.

1.6.9.4 Access to Classified / Business Sensitive Information. All contractor personnel performing work under this contract, who require access to classified information, must have a Secret Clearance at the time of proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the base DUSA IDIQ DD254. The contractor may be required to handle Business Sensitive Information of a proprietary nature. Business Sensitive Information is the property of the United States Army and is disclosed to the contractor in confidence. Business Sensitive data shall be protected by the contractor and not disclosed to others, or reproduced without the expressed written consent of the Contracting Officer. If consent is given for reproduction in part or in whole, it shall be marked Business Sensitive – the property of HQDA.

1.6.9.5 Information Technology Personnel Security – COR and Security. The contractor shall submit a report (IAW CDRL A001, DI-MISC-80508B of the DUSA IDIQ) to show that all contractor personnel meet the requirements for obtaining access to Government IT Systems and that all requirements are verified and validated thereafter on an annual basis.

1.6.9.6 All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.6.9.7 Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by Installation Provost Marshall’s office Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR 52.204-9) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or

1.6.9.8 Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.9.9 Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: http://cdsetrain.dtic.mil/opsec/index.htm

1.6.9.10 Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.9.11 For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12

1.6.10 Post Award Conference/Meetings: The Contractor shall attend all post award conferences convened by the contracting activity or contract administration office in accordancewith Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may subsequently meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. Participation in these meetings is included in the cost of the contract stated elsewhere and will be at no additional cost to the Government. Meetings may be held via Video teleconferencing (VTC) at the Government’s discretion.

1.6.10.1 The Contractor shall attend a post-award “kickoff meeting” hosted at the OCPA offices in the Pentagon within 10 days of contract award. Should an in-person meeting not be possible, this will take place via teleconference or VTC.

1.6.11 Contracting Officer Representative (COR): The (COR) and Alternate COR (ACOR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance; Maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, and specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11.1 Points of Contact. The COR and ACOR are as designated in the DUSA IDIQ award.

1.6.12 Contractor Travel: The government anticipates that work will be principally performed at OCPA Headquarters and locally within the NCR as addressed at 1.6.4 and 1.6.5 above. However, should there be a Government requirement for contractor travel beyond the NCR, such costs would be governed by the rules of the Federal Acquisition Regulation (FAR) 31.205-46 and would be reimbursed in accordance with the Joint Travel Regulations (JTR). There will be no reimbursement for any contractor travel to the primary place of performance identified in 1.6.4 and 1.6.5 above. A separate contract line item will be established, containing a not to exceed amount for emergent travel requirements. At the conclusion of each trip, the contractor shall provide a Travel Report containing specific trip details, to include the purpose of the trip, observations, and any applicable conclusions or recommendations based upon the purpose (CDRL B001, DI-MISC-81943).Any travel funding not used at the end of the period of performance will be returned to the Government via contract modification.

1.6.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.14 Visit Authorization Letter (VAL). Prior to start of work, for all contractor personnel who will be performing work at the Government installation on a full or part time basis, a Visit Authorization Letter is required. The contractor shall provide on Corporate Letter Head the following; (1) Full name, Social Security Number (SSN), date of birth; and (2) contract period of performance, task order number and contract number, and (3) citizenship.

1.6.15 Site Visits. Prior to visiting any Government installation other than OCPA, contractor personnel are required to coordinate and receive approval (minimum 24-hour notice) from the COR.

PART 2

DEFINITIONS & ACRONYMS

2.1. DEFINITIONS

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that may be required to be used in the performance of the contract by the Key Personnel provision listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10 SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.11 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS

AR Army Regulation

CFR Code of Federal Regulations

COR Contracting Officer Representative

DA Department of the Army

DOD Department of Defense

FAR Federal Acquisition Regulation

IAW In Accordance With

IRB Institutional Review Board

KO Contracting Officer

NCR National Capital Region

OCI Organizational Conflict of Interest

ODC Other Direct Costs

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

TBD To Be Determined

2.3 APPLICABLE DOCUMENTS

The following applicable documents in effect at the time of solicitation form a part of this Performance Work Statement (PWS) to the extent specified herein. In the event of conflict between the documents referenced herein and the contents of this PWS, the contents of this PWS shall be considered a superseding requirement. The below applicable documents may be found at these Army Publication Directorate websites: www.apd.Army.mil, http://Armypubs.Army.mil/index.html, https://assist.dla.mil/online/start/, http://www.dtic.mil/whs/directives/, http://csrc.nist.gov/publications/PubsSPs.html, http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/guide-to-the-section-508-standards, http://www.dhs.gov/topic/securing-federal-networks.

2.3.1 Military Standards

· AR 25-1, dated July 7, 2019, Information Technology

· AR 25-2, dated April 4, 2019

Information Assurance

· AR 360-1, dated May 25, 2011

Army Public Affairs Program

· AR 500-3, dated April 18, 2019

U.S. Army continuity of Operations

Program Policy and Planning

· AR 530-1, dated September 26, 2014

Operations Security

· MIL-STD-1472G, dated January 11, 2012 DoD Design Criteria Standard, Human

Engineering

· MIL-STD-46855A, dated May 24, 2011

DoD Standard Practice, Human

Engineering Requirements for Military

Systems, Equipment, and Facilities

· MIL-HDBK-29612-2A, August 31, 2001 Department of Defense Handbook, Instruction Systems Development/System

Approach to Training and Education

(Part 2 of 5)

· ANSI/HFES 200, https://law.resource.org/pub/us/cfr/ibr/006/hfes.200.2.html

Human Factors Engineering of Software

User Interfaces

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 The Government will provide Government Furnished Facilities (GFF)., as required for the performance of the contract.

3.1.2 GFF: The Government will provide furnished facilities and incidental office equipment for no more than four 4 work spaces at the Government location. The Government will provide cubicle spaces, desktop computers, appropriate software, telephones, copiers, printers and building access to the Pentagon building. The Government will also provide access to shared drives as needed to conduct official business under this contract. The Government will also provide incidental office materials and equipment for Contractor personnel located at the Government location.

3.1.2.1 Utilities Conservation: The Contractor shall instruct personnel in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, such as turning off water faucets and valves immediately after use, and turning off lights and equipment when not needed. Local guidance will be provided by the COR upon contract award.

3.1.3 GFM: The Government will provide all Government data and access to said data in order to accomplish the tasks identified within the PWS.

3.1.45 Information: The Government will provide the contractor copies of, or access to, all required directives, publications, and documents, as available. If the contractor requires additional copies of such documents, the Government will, with the TPOC’s concurrence, provide the contractor access to Government reproduction resources to produce these copies. The Government will also provide necessary, available and reasonable access to functional personnel; all contact with Government personnel shall be coordinated through the TPOC. The Government will coordinate joint meetings between functional, technical and management personnel from the various sites and contractor personnel. The Government will provide the required facilities for these meetings.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall perform studies and analytical support services in accordance with this PWS, current Army regulatory and policy directives and any portion of the contractor’s proposed processes that are incorporated into this order.

5.1.1 The Contractor shall provide updates to the DUSA IDIQ Plan of Action and Milestones (POA&M) (DI-MGMT-80227, CDRL A003) to reflect any changes. This POA&M shall be updated and maintained in each subsequent Task Order Monthly Status Report (MSR).

5.2 OCPA Communications Strategy Assessment: The contractor shall assess OCPA’s current communications strategy and its effectiveness, and provide a final report (DI-MISC-80508B, CDRL B002) that:

a. Identifies current communications objectives and audiences (internal and external to DoD)

b. Determines the effectiveness of current communications campaigns

c. Assesses currently planned communications activities, details their strengths, weaknesses/gaps and their expected impacts on the Army's communications objectives

d. Assesses extent to which OCPA organizational structure properly supports effective performance of its mission

e. Assesses utility of current management metrics and methodologies

5.3 OCPA Modernization Alternatives: The Contractor shall provide an Analysis of Alternatives for change to OCPA strategic plan, processes, and structures to close existing gaps/weaknesses identified in 5.2 above. This shall include as a minimum:

a. Relative near-term and long-term benefits of each alternative

b. Near-term and long-term projected costs of each alternative

c. Estimated timeline for implementation of each alternative

d. Regulation/Policy/Process changes associated with each alternative

e. Rationale for Best Value Alternative

(DI-MISC-80508B, CDRL B003).

5.4 OCPA Modernization Plan: The contractor shall build a plan/roadmap for the OCPA approved recommendation(s) to migrate from the current state to desired end state consistent with the OCPA approved timeline established at 5.3 for the desired alternative(s). This plan includes at a minimum: key business processes; roles/responsibilities; organization structure; concept of operations; optimal staffing requirements; and a Plan of Action and Milestones for successful implementation that highlights key project drivers and long-term activities that impact timely implementation of overall plan. (DI-MISC-80508B, CDRL B004).

5.5 Change Management and Communications Plan: The plan(s) shall include: OCPA mission and core values; necessity for change consistent with identified mission/core values and current mission requirements; communication plan to (1) reinforce behavioral change; detail workforce training and development processes and (2) promote customer and stakeholder buy-in; and identification of Change Management roles/responsibilities/staffing recommended for assignment by OCPA (DI-MGMT-81605, CDRL B005).

5.6 Facilitation and Executive Counseling. The contractor shall provide day-to-day assistance to facilitate implementation issues/taskers, executive counseling on best practices and ad hoc briefings to OCPA senior leadership. This includes participation in OCPA coordination meetings (on at least a monthly basis) in support of foregoing actions and providing summary meeting minutes/Executive Summaries (EXUMS). (DI-MGMT-80227, CDRL B006).

5.7 Executive and Ad Hoc Briefing Support. The contractor shall provide support to executive and ad hoc briefings, including briefing materials as necessary in accordance with Data Item Description (DI-MGMT-81605, CDRL B007) for Briefing Material.

5.8 Monthly Status Reports to the COR: These reports shall summarize technical progress. These reports shall be consistent with the Contractor’s approved QCP. They shall describe the status of the Contractor’s efforts to date, program status, accomplished activities, statistics on time to complete each such action, trip reports on meetings attended during the period, planned activities over the next quarter (90 days) of effort, and any challenges to accomplish the PWS (DI-MGMT-80227, CDRL A008). NOTE: This report shall identify any proposed changes to the approved POA&M (see 5.1.1 above).

5.9Contractor Management Reporting (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

OTHER REQUIREMENTS

6.1 Key Personnel. The following personnel are considered key personnel by the Government: Program Manager and Alternate Program Manager. The Contractor shall provide a Program Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Program Manager or alternate shall have full authority to act on behalf of the Contractor on all contractual matters relating to daily operation of this contract. The Program Manager or alternate shall be located at the Pentagon and be available between the core hours of –0800-1500 EST, Monday - Friday, except recognized Federal holidays or when the Pentagon is closed for local or national emergencies, administrative closings, or similar Government directed facility closings. Any replacements for the Program Manager or alternate shall comply with the experience qualifications listed below, and must be approved by the Contracting Officer.

6.1.1 The Contractor Program Manager or Alternative shall have Project Management Professional (PMP) certification in Business, Finance, Engineering, Computer Science, Information System, or related field with a minimum of ten (10) years of related experiences providing Executive level advisory assistance and/or Army Program Management.

6.2 All contractor personnel working on this task will be required to submit a non-disclosure agreement prior to performing any work. (CDRL B009)

6.3 Fluency/Experience. All Contractor personnel shall be fluent in the English language and have the ability to read, write, and comprehend the English language. All personnel shall possess and demonstrate experience with the Microsoft Office Suite programs including Word, PowerPoint and Excel in their respective jobs/positions as applied to their respective duties/required performance.

7.0 Contract Deliverable Requirements.

7.1 Contract Deliverables. The following contract deliverables shall be provided in support of this effort. All deliverables must meet professional standards and meet the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified unless otherwise directed by the COR /ACOR/ TPOC. Contractor format is acceptable for this effort, in coordination with the COR, as long as all required analysis tasks are completed and provided to the Government.

8.0 Quality Assurance Surveillance Plan (QASP). Incorporated by reference.