Attachment 0001 - PWS_ Auto Titration.pdf

PERFORMANCE WORK STATEMENT

Crane Army Ammunition Activity

2025 CAAA AUTO TITRATORS PREVENTATIVE MAINTENANCE, CALIBRATION, AND

EMERGENCY SERVICE CONTRACT

8 Jul 2025

DESCRIPTION OF REQUIREMENT: Crane Army Ammunition Activity (CAAA), Crane, IN, has a requirement to obtain a preventive maintenance, calibration, software support, and emergency service agreement for CAAA’s auto titration instruments. The PM/ calibration and repair services will be in direct support of production and manufacturing of ammunition products.

1.0 OBJECTIVE: A key mission of the Chem Lab to provide advanced instrumental testing for materials for all CAAA commodities and divisions. CAAA does not have the technical expertise to perform detailed maintenance and repair for its advanced titration equipment. This service must be performed by a factory trained, certified technician.

The objective of this Performance Work Statement (PWS) is to obtain a contract to provide PM, calibration, software support, and emergency service for CAAA Chem Lab’s auto titrator equipment.

2.0 SCOPE: The scope of this effort includes services necessary to provide a full range of preventative maintenance, calibration, software support and repairs on the titration systems identified below. Primarily, services provided will focus on the hardware components but also include software applications/updates as well.

2.1 C30SX Karl Fischer Titrator with InMotion KF Flex Oven Autosampler

2.1.1 C30SX titrator Serial Number: C346124438

2.1.2 InMotion KF Flex Oven Autosampler Serial Number: C338832746 (part no.

30407500).

2.1.3 Coulometric reagent exchange system (Part no. 51105606)

2.1.4 Preventive Maintenance and Software update service.

2.1.5 Calibration and system performance verifications.

2.1.6 Emergency Repair services.

2.2 T5 Titrator

2.2.1 T5 Excellence titrator Serial Number: C348203401

2.2.2 KF titration kit (Part no. 51105605)

2.2.3 SD660 dosing pump (Part no. 30094165)

2.2.4 Preventive Maintenance and Software update service.

2.2.5 Calibration and system performance verifications.

2.2.6 Emergency Repair services.

2.3 Lab X Software Titration Express

2.3.1 Preventive Maintenance and Software update service.

2.3.2 Emergency Repair services.

2.4 Any contract resulting from this Performance Work Statement (PWS) may be modified at any time to accommodate hardware and software system changes that effect titration application/technique/systems and/or calibration data requirements.

3.0 PLACE OF PERFORMANCE.

W53W9L Crane Army Ammunition Activity 300 Highway 361 Crane IN 47522-5001

BLDG 3295

4.0 FACILITY ACCESS. The contractor will be granted access to the physical location identified in section 3.0. The Contractor shall access the installation through the Visitors Center and the Crane Gate. The CAAA Contracting Officer’s Representative (COR) or other Activity Support Quality Assurance (AQA) personnel will escort contractor to the building where the instrument is located. Contractor will provide transportation for the technician(s) and equipment required to perform service.

5.0 PERIOD OF PERFORMANCE. This contract covers 1 year of service and a possible one (1) option year. Within 14 (14) days from notice of award, the contractor will contact the Contracting Officer Representative (COR) to establish the schedule of service.

6.0 SERVICE REQUIREMENTS. These instrumental systems contains unique, proprietary hardware/software that cannot be serviced by outside individuals or companies. All service and repairs to the instrument will be performed by factory trained technicians and authorized titration specialists.

6.1 The contractor shall provide one (1) PM/calibration service visit per annual period of performance for the systems identified in section 2.1, and 2.2.

6.1.1 The contractor shall provide this technical service within the scope of the

PWS.

6.1.2 PM/calibration service will be scheduled within 30 days of the anniversary of the previous contractor performed PM service.

6.1.3 All consumable preventive maintenance supplies and equipment (solvents, wipes, tools, etc) shall be furnished by the contractor and included in the contract.

6.1.4 All commonly degradable tubing, gaskets, washers, and fittings shall be included in the contract and furnished by the contractor at the time of service.

6.1.5 Should the equipment fail qualification tests, or routine inspection indicates a need for a preventative replacement not covered by the terms of the contract, the contractor shall forward a cost estimate for the repair service to CAAA’s Quality Control (QC) Chemist and the Contracting Officer. The cost estimate shall include a list of parts, labor and details outlining what is and is not covered (free) in the contracted emergency services package.

6.2 Preventative maintenance and calibration (PM/cal) services shall be in compliance with International Organization for Standards (ISO) or United States Pharmacopeia (USP) protocols as applicable. All standards or reference materials must be certified NIST materials or traceable equivalent.

6.3 Accredited, endorsed qualification certificate and preventative maintenance reports shall be provided for all calibrated components of the systems (2.1 and 2.2) upon completion of service or repair.

6.4 Contractor shall respond to emergency requests in a timely manner (email or phone response within 48 hours or 2 business days).

6.5 The Contractor shall notify the Contracting Officer of any return visits needed to repair the instruments to a fully operational condition. The Contractor shall get approval from the Contracting Officer PRIOR to return to CAAA and installation of the parts.

6.6 The contractor shall provide unlimited emergency repair visits and remote/phone support during the contract period.

6.6.1 The contractor shall provide this technical service within the scope of the

PWS.

6.7 The contract shall cover all non-consumable instrument parts, tubing, gaskets, washers, fittings, labor, travel, and for all required site visits. Any consumable parts (not covered in contract) identified as failing/in need of repair during inspection will be quoted and submitted to the Contracting Officer for purchase approval PRIOR to order, installation, or continuation of repair. Contractor will provide a list of parts considered “consumable” upon request.

6.8 The contractor shall provide software updates, repair, and support. Updates are to be installed when Contractor is on site, or provided as they are released on CD, DVD, or Thumb drive and mailed to the following address:

Crane Army Ammunition Activity B148 ATTN Elaina Hughbanks B2167 300 Hwy 361 Crane, IN 47522-5001

7.0 SPECIFIC TASKS: Tasks to be performed by the Contractor shall include:

7.1 Preventive Maintenance/ Calibration will include at minimum:

7.1.1 C30SX Karl Fischer Titrator with InMotion KF Flex Oven Autosampler

7.1.1.1 Visual inspection of instrument including external parts, tubing, and internal burette drive/external dosing units as applicable.

7.1.1.2 Technical checks including function of touch screen display and status LED, operation of pumps/stirrer, movement/positioning of sample rack, warm-up of heating tube, correct operation of RFID and SmartSens functionality.

7.1.1.3 Operational testing including main board functionality, oven fan and temperature, gas flow rate, and air pump.

7.1.1.4 Clean housing surfaces, sample rack, fan, display, and KF Oven sampler.

7.1.1.5 Replace all worn or degraded tubing, gaskets, washers, and fittings.

7.1.1.6 Check software version and update if necessary.

7.1.1.7 Report findings.

7.1.2 T5 Excellence Titrator

7.1.2.1 Visual inspection of instrument including external parts, titration stand, tubing, and internal burette drive/external dosing units as applicable.

7.1.2.2 Technical checks including function of touch screen display and status LED, operation of pumps/stirrer, correct operation of RFID and SmartSens functionality.

7.1.2.3 Operational testing including main and coulometer/conductivity board functionalities, and smooth operation of burette drives.

7.1.2.4 Clean housing surfaces, titration stand, and display.

7.1.2.5 Replace all worn or degraded tubing, gaskets, washers, and fittings.

7.1.2.6 Check software version and update if necessary.

7.1.2.7 Report findings.

7.1.3 Lab X Software Express

7.1.3.1 Review current version meets application needs.

7.1.3.2 Upgrade or down grade as necessary.

7.2 CALIBRATION SERVICES

7.2.1 The contractor shall provide one (1) calibration service visit per annual period of performance for each instrument identified in section 2.0 and can be performed in conjunction with the PM visit. These services require careful interaction with the government Contracting Officer, AQA Chem Lab personnel, and BLDG2167 supervisor.

7.2.2 The contractor shall provide these technical services within the scope of this PWS.

7.2.3 All consumable calibration materials and supplies shall be furnished by the contractor and included in the contract.

7.2.4 The Contractor shall notify the Contracting Officer of any return visits needed to repair the instruments to a fully operational/calibrated condition.

The Contractor shall get approval from the Contracting Officer PRIOR to returning to CAAA to perform additional calibration/verification.

7.2.5 Calibration service will be performed by trained technical specialists.

Calibration service will include at minimum:

7.2.5.1 C30SX Karl Fischer Titrator with InMotion KF Flex Oven Autosampler

7.2.5.1.1 Calibrate oven temperature.

7.2.5.1.2 System suitability/performance tests to include water content of certified reference standard for coulombic titrator and oven standard with defined acceptance criteria.

7.2.5.1.3 Use of certified reference tools.

7.2.5.1.4 Issue of calibration report.

7.2.5.2 T5 Excellence Titrator with potentiometric and KF titration kit

7.2.5.2.1 Calibrate all sensors inputs (mV, Ipol/Upol, temperature, conductivity, and current generator.

7.2.5.2.2 Calibration of all burette drives (drive stroke and volume).

7.2.5.2.3 Use of certified reference tools.

7.2.5.2.4 Issue of calibration report yielding clear pass/fail results and as found/as left results.

7.3 EMERGENCY SERVICES

7.3.1 The contract or shall provide Emergency Repair and visits (as needed).

These services require careful interaction with the government Contracting Officer, AQA Chem Lab personnel, and BLDG2167 supervisor.

7.3.2 The contractor shall provide these technical services within the scope of this

PWS.

7.3.3 The Contractor shall notify the Contracting Officer of any repair parts needed to repair the thermal equipment and related components. The Contractor shall get approval from the Contracting Officer PRIOR to ordering and installing the repair parts.

7.3.4 The Contractor shall notify the Contracting Officer of any return visits needed to repair the thermal equipment to a fully operational condition. The Contractor shall get approval from the Contracting Officer PRIOR to returning to CAAA and installing the repair parts.

7.4 Documentation. The following are required:

7.4.1 Upon completion of the Preventive Maintenance, or emergency repair assessment, the assigned technician/service engineer will provide documentation of findings and recommendations.

7.4.2 Upon completion of the Calibration service the assigned technician/service engineer will provide calibration certifications and documentation of system suitability as necessary.

7.4.3 The Contractor shall provide PM Service and Calibration Reports within five

(5) working days to the CAAA Chemist and COR after each onsite visit.

7.4.4 The Contractor shall notify the COR, listed in the contract, seven (7) calendar days prior to routine onsite PM visits and/or twenty-four (24) hours prior to an emergency/return repair visit. The Contractor shall provide the arrival date and time so that appropriate work permits can be issued to the Contractor.

7.4.5 The Contractor shall provide visitor pass forms to the COR, listed in the contract, seven (7) calendar days prior to routine onsite PM visits and/or twenty-four (24) hours prior to an emergency repair visit.

8.0 DELIVERY SCHEDULE

Deliverable

Deliverable Due Date PM/Repair Service and Calibration Reports (contractor)

Within 5 working days after onsite visit

Email notification to COR and Chemist before each onsite visit (contractor)

7 calendar days prior to routine onsite PM visit; 48 hours prior to emergency repair visit

Visitor pass forms to COR (contractor) 5 calendar days prior to routine onsite PM visit; 24 hours prior to emergency repair visit Reply to Emergency Repair Request Within 2 working days (48 hours) of request

Preventative Maintenance and Calibration Service

Annually, within 1 month of the previous calibration service visit.

Telephone Technical Support Service M-F 8AM-5PM EST

8.1 The contractor shall notify CAAA’s Chemist, or the Laboratory QAS, as soon as it becomes apparent, if a scheduled visit must be moved. The contractor must include in the notification the rationale for late delivery of service and the expected date for the new delivery of service.

8.2 The Contracting Officer (with the input of the Chemist) will review the notice and provide guidance to the contractor. Such notification in no way limits the Government’s right to any and all rights and remedies up to and including termination.

9.0 PERSONNEL

9.1 The Contractor shall provide personnel with the necessary level of expertise to support the task activities and requirements in this PSW. See section 7.0.

9.2 The contractor shall provide a single point of contact that shall serve as the Service

Manager for the life of the contract.

10.0 QUALITY ASSURANCE AND MONITORING OF DELIVERABLES

10.1 All work under this contract shall be monitored by the Contracting Officer and COR(s).

10.2 The Chem Lab representative (AQA Chemist) will act as the primary technical representative of the Government.

10.3 The CORs will formally assess the level of contractor performance and ascribing the extent to which acceptable performance levels have been met.

11.0 SECURITY CONSIDERATIONS

11.1 AT Level I training. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil.

11.2 Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

11.3 Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

11.4 iWATCH Training. The contractor and all associated subcontractors shall brief all http://jko.jten.mil/ employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance, with the results reported to the COR NLT 45 calendar days after contract award.

11.5 For contracts that require OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training.

New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

12.0 ADDITIONAL SAFETY INFORMATION

12.1 The Contractor is advised that they will at times be working inside of buildings that contain explosives. CAAA will mitigate the risk to the Contractor by ensuring explosives remain outside of the immediate area where the contractor is working. Explosive items will be kept as far as reasonably possible away from the Contractor while maintenance/repair work is being performed.

12.2 The Contractor is required to receive a safety briefing outlining all of the possible hazards prior to beginning any work in the building. Contractor shall not start any work prior to receiving this safety briefing. Safety briefings will be given by the Building Supervisor of each explosive-operating building visited.

12.3 Contractors shall wear all Personal Protective Equipment (PPE) required for an explosive area (i.e safety glasses, steel toed shoes). If the contractor does not bring the proper PPE, CAAA shall provide the PPE (i.e. shoe protectors, conductive booties, safety eyewear, etc).

12.4 Contractor shall not bring any electronic smart device into buildings containing explosives (i.e. cell phones, smart watches, fitness trackers, Bluetooth devices, headphones, laptops, printers). These items must be left in vehicle or in the building office.

12.5 Contractor shall not bring any flame producing devices, cigarettes, chewing tobacco, or vape pens into any CAAA building. No food or drinks will be allowed in the buildings.

12.6 The Contractor shall notify the building Supervisor when entering and exiting the building and sign the visitors log indicating times of entry and exit.

13.0 CONTRACT POINT OF CONTACT

Contracting Officer’s Representative (COR) Technical POC: Elaina Hughbanks, elaina.d.hughbanks.civ@army.mil, (812) 854-4572

14.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY

LEVELS (AQLs)

METHODS OF

SURVEILLANCE

The Contractor shall provide contract deliverables in accordance with the instructions in the PWS

Accurate, timely, and complete

IAW PWS

One time deliverable:

100%

Inspections, observations and employee/customer feedback

IAW PWS 6.1 The contractor shall provide one

(1) PM/OQ service visit per annual period of performance for the system identified in section 2.1.

One time deliverable:

100% observation and employee/customer feedback

IAW PWS 6.1.3

All consumable preventive maintenance supplies (solvents, wipes, etc) shall be furnished by the contractor and included in the contract.

Satisfactory or higher

Random checks, observations, inspections, complaints and review of those records and files

IAW PWS 6.1.4 All commonly degradable tubing, gaskets, washers, and fittings shall be included in the contract and furnished by the contractor at the time of service.

100% of the time

Random checks, observations, inspections

IAW PWS 6.1.5 Should the equipment fail qualification tests, or routine inspection indicates a need for a preventative replacement, the contractor shall forward a cost estimate for the repair service to CAAA’s QC Chemist and the Contracting Officer. The cost estimate shall include a list of parts, labor and details outlining

100% of the time

Random checks, observations, inspections mailto:elaina.d.hughbanks.civ@army.mil what is and is not covered (free) in the contracted emergency services package.

IAW PWS 6.2 Preventative maintenance and operational qualification (PM/OQ) services shall be in compliance with ISO and USP protocols as applicable. All standards or reference materials must be certified NIST materials or traceable equivalent.

100% of the time

Random checks, observations, inspections

IAW PWS 6.3 Accredited, endorsed qualification certificate and preventative maintenance reports shall be provided for all components of the system (2.1) upon completion of service or repair.

100% of the time

Observations, inspections

IAW PWS 6.4 Contractor shall respond to emergency requests in a timely manner (email or phone response within 48 hours or 2 business days).

100% of the time

Observations

IAW PWS 6.5 The Contractor shall notify the Contracting Officer of any return visits needed to repair the instruments to a fully operational condition. The Contractor shall get approval from the Contracting Officer PRIOR to return to CAAA and installation of the parts.

100% of the time

Random checks, observations, inspections

IAW PWS 6.7 The contract shall cover all non-consumable instrument parts, labor, travel, and for all required site visits. Any consumable parts (not covered in contract) identified as failing/in need of repair during inspection will be quoted and submitted to the Contracting Officer for purchase approval PRIOR to order, installation, or continuation of repair. Contractor will provide a list of parts considered “consumable” upon request.

100% of the time

Random checks, observations, inspections

IAW PWS 6.8 The contractor shall provide software updates, repair, and support. Updates are to be

100% of the time

Random checks, observations, inspections installed when Contractor is on site, or provided as they are released on CD, DVD, or Thumb drive and mailed in accordance with the PWS

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.