Attachment 0001 - DSI Rocket-INCOMPLETE.docx
DOCX document 47 KB Posted
- Attached to
- DA10--22-SW0022 CCA (Rocket)(SW0668-SW0670) -Maintenance Recompete Renewal) (VA-22-00001478)
- Solicitation number
- 36C10B21Q0408
View the file
Other files
| File | Type | Posted |
|---|---|---|
| JA Rocket revised for brand name Final to post.pdf | ||
| 36C10B21Q0408 0001.pdf | ||
| 36C10B21Q0408_2.docx | DOCX document | |
| 36C10B21Q0408 FINAL to Post.pdf | ||
| JA Rocket to post with RFQ.pdf | ||
| 36C10B21Q0408_1.docx | DOCX document |
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Text version
Deliverable Support Information Form For VA Use Only:
1. Manufacturer
Computer Corporation of America CCA) - Rocket
2. Awardee
3. Product Name Description
22-SW0022 CCA (Rocket) (SW0668-SW0670) -Maintenance Recompete (Renewal)
4. Purchase Type(s)
Software
5. Fiscal Year
6. Contract #
7. Task/Delivery Order #
8. VA Purchase Order #
9. Performance Start Date
10/1/2021
10. Performance End Date
9/30/2022
11. End Date (Including All Options)
12. Contracting Officer Rep
Sharlana Dillard Sharlana.Dillard@va.gov (512) 326-6299
13. Customer Portal (TAC ID)
VA-22-00001478
14. Change Order #
Not Applicable
Vendor Fillable Fields (To Be Completed by Awardee):
15. Coverage
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16. Type of Support
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17. End of Life Date
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18. End of Service Life Date
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19. Level of Service
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20. Manufacturer Contract #
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21. Technical Support Name
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22. Technical Support Phone
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23. Technical Support Email
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24. Technical Support Website
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25. Hardware Serial Numbers
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26. Software Serial Numbers
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27. SW Licensing Key(s)
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28. Comments/Add’l Info Required for Support
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29. Completed By Name
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30. Completed By Phone
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31. Completed By Email
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32. Attachment(s)
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Instructions – Deliverable Support Information Form Block 1-14 to be Completed by VA ITAM SW Team Personnel
Blocks 15-32 to be Completed by Awardee
| 15. Coverage |
| List the Coverage being provided as part of this contract (in hours/day-days/week-response time in hours format). Example: 24x7, 8x5x2. If coverage varies by CLIN, please attach additional information outlining the coverage for each CLIN and note the attachment in Block 32. |
| 16. Type of Support |
| List the type of support being provided as part of this contract. Example: Telephone, Online, Updates, Upgrades, Email. Chose the most complete response. If the Type of Support varies by CLIN, please attach additional information outlining the Type of Support for each CLIN and note the attachment in Block 32. |
| 17. End of Life Date |
| Provide the Date the asset will reach its end of life (if applicable). |
| 18. End of Service Life Date |
| Provide the Date the OEM will no longer provide updates & firmware or will no longer maintain the asset (if applicable). |
| 19. Level of Service |
| List the level of service being provided. Example: Platinum, Premium, Gold. IF the Level of Service varies by CLIN, please attach addition information outlining the Level of Service for each CLIN and note the attachment in Block 32. (If correct response is not available in pull-down menu, please type in the correct response). |
| 20. Manufacturer Contract # |
| Provide the Contract number between the Awardee and the OEM (if applicable). |
| 21. Technical Support Name |
| Provide the name of the technical support contact. |
| 22. Technical Support Phone |
| Provide the telephone number that VA personnel should use to contact the OEM for support. Include appropriate extensions (if applicable). |
| 23. Technical Support Email |
| Provide the email address that VA personnel can contact for support (if applicable). |
| 24. Technical Support Website |
| Provide the Web address that VA personnel can use to access support (if applicable). |
| 25. Hardware Serial/Part #(s) |
| List the Serial numbers by CLIN of the products being acquired or maintained. If the list exceeds the space allotted on this form, include an attachment with the relevant information and reference the attachment in this block (if applicable) and note the attachment in Block 32. |
| 26. Software Serial/SKU#(s) |
| List the Serial numbers by CLIN of the products being acquired or maintained. If the list exceeds the space allotted on this form, include an attachment with the relevant information and reference the attachment in this block (if applicable) and note the attachment in Block 32. |
| 27. SW Licensing Key(s) |
| List the Software Licensing Key(s) by CLIN of the products being acquired or maintained. If the list exceeds the space allotted on this form, include an attachment with the relevant information and reference the attachment in this block (if applicable) and note the attachment in Block 32. |
| 28. Comments/Addl. info required to contact support |
| Add any additional information that the will be required for VA personnel to obtain support. |
| 29. Completed By (Name) |
| List the Name of the person that provided the information contained on this form and who can be contacted in case additional information is needed. |
| 30. Completed By (Phone) |
| Provide the telephone number of the person completing this form. |
| 31. Completed By (Email) |
| Provide the email address of the person completing this form. |
| 32. Attachment(s) |
| Provide any additional attachments that may be needed to obtain support and/or any attachments referenced in in Blocks 15-31. |
ITAM SW Deliverable Support Information Form v1.0 10/04/2018 Page: 2 of 2
ITAM SW Deliverable Support Information Form v1.0 10/04/2018 Page: 2 of 2
File details come from the government source that posted it. Updated .