Attachment 00003 Customer Survey.docx

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Provide snow removal services at the BDL ATCT/TRACON in Windsor Locks, CT
Solicitation number
697DCK-21-R-00382
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Wage Rates.pdf PDF
Attachment 0002_Pricing.xlsx XLSX spreadsheet
697DCK-21-R-00382_Solicitation signed by CO on 20 JUL 21.pdf PDF
Specifications.pdf PDF

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Attachment 00003 Solicitation Number 697DCK-21-R-00382/Snow removal services BDL ATCT/TRACON Windsor Locks, CT

Snow Removal service Performance Customer Satisfaction Survey

Date:

_____________________ (company name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 08/13/2021 for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate you current level of satisfaction with the company overall service performance:

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments:

How quickly did the company respond to your needs, requests, or complaints?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments: __________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of Management?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Comments: Please see comment above.

How would you rate the performance of on-site employees providing snow removal services for your facility?

Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)

Organization Name: Date:

Contact:

Phone #:

Thank you for completing this survey.

THIS FORM NEEDS TO BE COMPLETED BY THE REFERENCE AND SUBMITTED WITH THE PROPOSAL PACKAGE ON 08/13/2021.

File details come from the government source that posted it. Updated .