ATTACHEMENT B STATEMENT OF WORK.docx

Statement of Work- VISN22 Pathology and Laboratory Medicine Services BioMérieux Virtuo Blood Culture System Service Agreement

1. Introduction

The purpose of this Statement of Work (SOW) is to outline the tasks and responsibilities of a preventive maintenance and service agreement for the maintenance and repair of the following BioMérieux Virtuo blood culture instruments currently in use at the following VA facilities within VISN22:

2. Background A blood culture is a medical laboratory test used to detect bacteria or fungi in a person's blood. Under normal conditions, the blood does not contain microorganisms: their presence can indicate a bloodstream infection such as bacteremia or fungemia, which in severe cases may result in sepsis. By culturing the blood, microbes can be identified and tested for resistance to antimicrobial drugs, which allows clinicians to provide an effective treatment. Comment by VanAcker, Michelle L.: Not sure we need this, this is hanging out from the old contract but I am keeping it for now. Delete if not needed

3. Period of Performance Base 9/30/2026 - 9/29/2027 Option Year 1 - 9/30/2027 - 9/29/2028 Option Year 2 - 9/30/2028 - 9/29/2029 Option Year 3 - 9/30/2029 - 9/29/2030 Option Year 4 - 9/30/2030 - 9/29/2031

4. Maintenance—Emergent and Preventative

· A technical assistance center must be available by telephone 24 hours per day, seven days per week, with a maximum callback response time of one hour.

· Onsite support to be available 7:00AM – 7:00PM local time

· Equipment repair response time must be no more than 24 hours; a technician must be onsite within 24 hours of initial request.

· Service agreement to cover 7 days per week during normal business hours.

· Preventative maintenance must be performed as frequently as published in manufacturer’s operator’s manual and within 2 weeks of the scheduled due date.

· Each notification for an emergency repair service call shall be treated as a separate and new service call.

· A malfunction incident report must be furnished to the Laboratory upon completion of each repair call. The report should contain at a minimum:

· Date and time notified

· Date and time of arrive

· Serial number, type and model number of equipment.

· Time spent on repair.

· Must define daily, weekly and monthly maintenance tasks and identify which tasks are user level and service level.

· The Contractor shall be able to provide not only emergency equipment repair but also preventative maintenance all on all primary and back-up instrumentation, and any incremental support equipment.

· If the Contractor provides remote service support, the contractor has estimated a VA national MOU/ISA between Contractor and VA prior to award. If the Contractor currently has a valid MOU/ISA, the Contractor shall include a copy of the MOU/ISA as part of their quote with the filed name “VA MOU/ISA”.

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

· Payment: Payment will be made upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.

· Waste Removal: The contractor is responsible to coordinate with the VA POC to remove and properly dispose of all waste related to the services provide on-site

5. Documentation

· Service reports will be provided prior to departure from the VA facility for all service activities including preventive maintenance, emergency repair, and safety inspections, and must contain the following information:

a) Date(s) and time period of service.

b) Complete description of equipment serviced including model number and serial number.

c) Complete description of equipment services performed including upgrades, updates and software changes made.

d) Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable.

e) A statement of the complaint that initiated the service call.

f) Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair.

6. Maintenance—Software Upgrades and Upgrades

· The Contractor shall provide upgrades and updates to both the equipment hardware and software in order to maintain integrity of the system and technology, at no additional charge to the Government. These shall be provided as they become commercially available and at the same time as they are being provided to commercial customers. This requirement only applies to “system upgrades” that enhance the current model of equipment. This does not refer to replacement of the original piece of equipment however it does refer to significant changes in hardware operational capacity.

· Any updates or upgrades to software shall meet all VA Information Security, Hardware, Software and Network requirements (VA 6500).

7. Hours of Operation

· Normal tour-of-duty hours for VISN22 Pathology & Laboratory Medicine and services (PALMS) is 7:30 am to 5:00 pm, Monday through Friday, excluding Federal holidays. However, the service is operating 24/7 and as such there may be instances in which the vendor’s workday may be outside of this period. The vendor is required to coordinate these times with the designated Program Manager.

· In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract are defined as “Legal Federal official holidays”

New Year’s Day

Martin Luther King’s Birthday

President’s Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving Day

Christmas Day

When a holiday falls on a Sunday, the following Monday will be observed as a National Holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National Holiday by U.S. Government Agencies.

8. Location Serviceable Locations VISN22-Wide Sites:

VA New Mexico Healthcare System (VA Albuquerque) 1501 San Pedro SE Albuquerque, NM 87108;

VA Long Beach Healthcare System (VALBHS) 5901 E. 7th Street Long Beach, CA 90822;

VA Loma Linda Healthcare System (VALLHS) 11201 Benton Street Loma Linda, CA 92357;

VA Phoenix Healthcare System (VA Phoenix) 650 E. Indian School Road Phoenix, AZ 85012;

VA San Diego Healthcare System (VASDHS) 3350 La Jolla Village Dr. San Diego, CA 92161;

VA Southern Arizona Healthcare System (VA Tucson) 3601 S 6th Ave Tucson, AZ 85723;

VA Greater Los Angeles Healthcare System West LA Campus (VAGLAHS) 11301 Wilshire Blvd Los Angeles, CA 90073;

9. Security

4.1 Information Security

· The vendor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard contract language, conditions laws, and regulations. The vendor’s firewall and web server shall meet or exceed the government minimum requirements for security. All government data shall be protected behind an approved firewall. Any security violations or attempted violations shall be reported to the VA Project Manager and the VBA Headquarters Information Security Officer as soon as possible. The vendor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation.

· The contractor shall follow The Veterans Affair Acquisition Regulation (VAAR) security clause VAAR- 852.273-75 “SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES” sited in section C. Contract Clauses

(a) The contractor and their personnel shall be subject to the same Federal laws, regulations, standards and VA policies as VA personnel, regarding information and information system security. These include, but are not limited to Federal Information Security Management Act (FISMA), Appendix III of OMB Circular A-130, and guidance and standards, available from the Department of Commerce's National Institute of Standards and Technology (NIST). This also includes the use of common security configurations available from NIST's Web site at: http://checklists.nist.gov

(b) To ensure that appropriate security controls are in place, Contractors must follow the procedures set forth in "VA Information and Information System Security/Privacy Requirements for IT Contracts" located at the following Web site: http://www.iprm.oit.va.gov

10. Contract Personnel Security

All contractor employees who require access to the Department of Veterans Affairs' computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security and Investigations Center (07C). The level of background security investigation will be in accordance with VA Directive 0710 dated September 10, 2004 and is available at: http://www.va.gov/pubs/asp/edsdirec.asp (VA Handbook 0710, Appendix A, Tables 1 - 3). Appropriate Background Investigation (BI) forms will be provided upon contract (or task order) award and are to be completed and returned to the VA Security and Investigations Center (07C) within 30 days for processing. Contractors will be notified by 07C when the BI has been completed and adjudicated. These requirements are applicable to all subcontractor personnel requiring the same access. If the security clearance investigation is not completed prior to the start date of the contract, the employee may work on the contract while the security clearance is being processed, but the contractor will be responsible for the actions of those individuals they provide to perform work for the VA. In the event that damage arises from work performed by contractor personnel, under the auspices of the contract, the contractor will be responsible for resources necessary to remedy the incident.