Attachement B - Performance Work Statement.pdf

36C24823Q2007

B.4 PERFORMANCE WORK STATEMENT

INTRUSION DETECTION SYSTEM (IDS) MONITORING, PREVENTIVE

MAINTENANCE, REPAIRS AND GUARD RESPONSE

1.0 Introduction - This is a non-personal services contract to provide “Intrusion Detection System, Monitoring, Preventive Maintenance, Repairs and Guard Response” at VA Caribbean Healthcare System (VACHS)”. The government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the government. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the required service at VACHS as defined in this Performance Work Statement (PWS), section five (5.00) except for those items specified as Government-furnished property and services. The contractor shall perform to the standards of this PWS.

2.0 Mission - The Facilities Management Service (FMS) provide, operate, and maintain a "state of the art" facility service program in support of our Veterans Health Care System;

carry out a program of education and development of personnel involved in the health care environment, promote environmental research and development of technologies in support of health care and provide these services in a cost effective, compassionate, humanitarian, and ethical manner.

3.0 Scope- The Contractor shall perform these requirements in accordance with this PWS, local, state, and federal laws and regulations, and Veteran Affairs (VA) regulations. In the event of conflict between regulatory guidance, the most stringent requirement shall apply. The contract is to provide the appropriate intrusion detection system, monitoring, preventive maintenance, repairs, and guard response.

4.0 General Requirements: This section describes the general requirements for this effort.

The following sub-sections provide details of various considerations on this effort.

4.1 Non personal services - The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) immediately.

4.2 Type of contract - The Government will award a firm-fixed price contract.

4.3 Period of performance - The period of performance for this effort will be a base year of 12 months and four (4) option periods of twelve (12) months each. Each option will be exercised at the government’s discretion. In addition, the resulting contract will have an additional option to extend the services for up to six (6) months at the government’s discretion. The proposed schedule is as follows:

4.3.1 Base Year – December 1st, 2023 (Or date of award if later) – November 30, 2024

4.3.2 Option Number 1 – December 1st, 2024 – November 30, 2024

4.3.3 Option Number 2 – December 1st, 2025 – November 30, 2025

4.3.4 Option Number 3 - December 1st, 2026 – November 30, 2026

4.3.5 Option Number 4 - December 1st, 2027 – November 30, 2027

4.3.6 Location - The services under this PWS shall be performed at VA

Caribbean Health Care System (VACHS) facilities located at:

Facility Name and Location Ceiba Community Based Outpatient Clinic 311 Avenida Lauro Piñero Ceiba, Puerto Rico, 00735

Guayama Community Based Outpatient Clinic FISA Bld. 1st Floor, Paseo del Pueblo Km 0.3 Lote 6, Guayama, PR 00784

Ponce Outpatient Clinic 1802 Calle Navarra Ponce PR 00716

Mayagüez Outpatient Clinic 175 Ave Algarrobo Bo. Sabanetas Mayagüez, PR 00681

Carolina’s Warehouse Calle Lorencita Esquina Rosarito Lote 1C, La Ceramica Industrial Park Carolina PR 00983

Carolina Warehouse New Caribbean Airport Facility Ave. Tony Santana Sec. Central Edif. C-1 #35 Carolina PR 00979

St. Thomas Community Based Outpatient Clinic Medical Foundation Bldg. Suite 101 St. Thomas, VI 00850 St. Croix Community Based Outpatient Clinic The Village Mall #113 Kings Hill, VI 00850 Utuado Rural Clinic Calle Isaac Gonzalez Esquina Ledesma Utuado, PR 00641 Comerio Rural Clinic 15 Jose De Diego Street Comerio PR, 00782

4.4 Recognized Government Holidays. The Contractor is not required to work on the legal public holidays listed below. Holidays occurring on weekends will be observed as directed by the published United States Office of Personnel Management (OPM) calendar.

New Year’s: Day 1 January Martin Luther King Jr. Birthday: 3rd Monday in January Washington’s Birthday: 3rd Monday in February Good Friday Last Friday in March Memorial Day: Last Monday in May Juneteenth: 19 June Independence Day: 4th of July Labor Day: 1st Monday in September Columbus Day: 2nd Monday in October Veterans Day: 11th of November Thanksgiving Day: 4th Thursday in November Christmas Day: 25 December

Or any other specifically declared by the President of the United States to be a National Holiday.

4.5 Business Relations - The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, submittals, timely identification of issues, and effective management of subcontractors, if any. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Within the bounds of acquisition policy, the VACHS intends to work to find solutions that will be beneficial to both the Government and its Contractors.

4.6 Contract Administration and Management

4.6.1 Post Award Conference / Performance Evaluation Meeting - Post Award Conference / Performance Evaluation Meetings. The Contractor may be required to attend a post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart

42.5. This meeting may be conducted virtually. Written minutes of such meetings will be recorded by the Contractor and signed by the

Arecibo Outpatient Clinic Zona Industrial, Victor Rojas #2 Carr. 129 Arecibo PR 00612

Program/Project Manager and the CO and/or Point of Contact (POC) and distributed within five (5) workdays after the meeting.

4.6.2 Performance/Progress Meetings will be held as necessary. There may be occasions when subsequent meetings will be called by either party to reconfirm mutual understandings and/or address deficiencies in the Quality Control (QC) system or procedures which may require corrective action by the Contractor. The Contractor Representative shall meet with the POC and/or CO as required. A mutual effort will be made to resolve all problems identified. The Contractor Representative and the POC shall sign the written minutes of these meetings.

4.6.3 Contract Administration Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination between the government and the contractor.

4.6.4 Contractor Employees - The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work specified herein. The contractor shall ensure the labor categories/occupation code as defined by the Department of Labor are aligned to those tasks delineated in this PWS. The contractor shall comply with the minimum rates established in the applicable wage determination for this service. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

4.6.5 Contractor Identification - All contract personnel shall be identified as a Contractor (i.e., badge, company logo, or uniform). All contract personnel are required to identify themselves such that they avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all correspondence (documents, emails etc.) or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

4.6.6 The services specified in the Sections entitled Schedule of Supplies/Services and Special Contract Requirements may be changed by written modification to this contract. The VA Contracting Officer will prepare the modification.

5.0 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

5.1 Vendor requirements

5.1.1 The contractor shall perform twenty-four (24) hours remote monitoring of the system, routine preventive maintenance and testing every month.

5.1.2 The Contractor shall comply with all the requirements established on Puerto Rico’s Public Law 108 “Ley para Regular las Profesiones de Detectives Privados y Guardias de Seguridad en Puerto Rico”

5.1.3 Contractor personnel shall possess the 10 Hrs. OSHA training course in General & Healthcare Industry training course.

5.1.4 Contractor shall provide on-site technical assistance within an hour of receiving the service call for system related deficiencies and shall inform expected repair time within one hour of completing initial troubleshooting. In the event repairs will cause a prolonged continuous interruption of service exceeding four hours, contractor shall provide notification within thirty minutes from determination of such possibility.

5.1.5 Contractor shall maintain record of activities to include preventive maintenance. Preventive and emergency maintenance support shall be provided and available on a 24 hours days a week basis. In the event of an alarm activation, contactor will contact the VA Police at the VA Caribbean Healthcare System in San Juan, Puerto Rico (787) 641- 7582 to extensions 31251 or 11482 to notify the Police Shift Supervisor and in addition will also contact the local Puerto Rico Police Department and/or Municipal Police Department for response.

The dispatcher shall request and log the name and badge number of the person receiving the report. This information shall be reported to the VA Police Shift Supervisor in the VA Caribbean Healthcare System, San Juan, Puerto Rico. At certain specified sites (see PARA

3) the contractor shall immediately dispatch a guard response to the activation; security guard response shall arrive to designated facility within thirty (30) minutes of alarm activation.

5.1.6 The Contractor shall have technicians certified in the equipment and system to be maintained, repaired, and monitored.

5.1.7 The contractor shall supply all system upgrades as part of the maintenance program. which includes phone support and updates as released.

5.1.8 Repairs shall be performed within 24hrs upon identification of deficiency and/or service call by a qualified technician utilizing quality parts and materials.

5.1.9 The contractor shall have adequate knowledge to accomplish complete maintenance and repairs to the system.

5.1.10 Contractor shall furnish the necessary manpower and supervision to properly execute the maintenance and repair program. Contractor shall furnish all labor for normal, routine maintenance from Monday through Friday, 8:00 AM to 5:00 PM, except for monitoring and guard response which shall be on a 24 hours basis.

5.2 Facilities Specific Requirements

5.2.1 Facilities name with location and specific required services are shown on chart below. Not all facilities listed will need services at the initial effective date of the period of performance. **One (1) of the facilities (Vieques) is currently on a temporary location with an expected upcoming relocation. Upon knowledge of a beneficiary occupancy date for that facility a supplemental agreement will be negotiated to incorporate it to this contract.

Facility Name and

Location Monitoring Preventive

Maintenance & Repairs

Guard Response

Ceiba Community Based Outpatient Clinic

311 Avenida Lauro Piñero Ceiba, Puerto Rico, 00735

Guayama Community Based Outpatient Clinic-

FISA Bld. 1st Floor, Paseo del Pueblo Km

0.3 Lote 6, Guayama, PR 00784

Ponce Outpatient Clinic 1802 Calle

Navarra, Ponce PR 00716

Mayagüez Outpatient Clinic 175 Ave Algarrobo Bo.

Sabanetas, Mayagüez, PR 00681

Carolina’s Warehouse Calle Lorencita Esquina Rosarito Lote 1C, La Ceramica Industrial Park Carolina PR 00983

Carolina Warehouse New Caribbean Airport Facility

Ave. Tony Santana Sec. Central Edif. C-1 #35 Carolina PR 00979

St. Thomas Community Based Outpatient Clinic Medical Foundation Bldg. Suite 101 St.

Thomas, VI 00850

St. Croix Community Based Outpatient Clinic The Village Mall #113 Kings Hill, VI 00850

Utuado Rural Clinic

Calle Isaac Gonzalez Esquina Ledesma Utuado, PR 00641

Comerio Rural Clinic

15 Jose De Diego Street, Comerio PR, 00782

Arecibo Outpatient Clinic Zona Industrial, Victor Rojas #2 Carr. 129, Arecibo PR 00612

5.3 Maintenance General Requirement

5.3.1 Response time for service calls shall not exceed one hour.

Components of the system includes, both audio and visual, such as motion detectors, wiring, microwaves, modems, circuitry, monitors, switches, alarms, computers, boards, equipment for data transmission and storage.

5.3.2 The Government Point of Contact (POC) shall approve preventive maintenance (PM) schedule. Maintenance service shall consist of inspection, cleaning, lubrication when appropriate, adjustment, calibration, reprogramming after memory loss, and replacement of nonfunctioning equipment. All material used during normal, routine, testing and inspections are to be included. All parts shall be provided and replaced as necessary at no additional charge. A II testing and inspection of appropriate equipment will be done in accordance with the Manufacturers recommendations and VA standards. Applicable codes and inspection certificates will be displayed as appropriate.

5.3.3 Contractor shall maintain equipment in complete operating condition.

All components and accessories of the system will be covered under this service contract, including adjustment of door switches, etc. This includes relays that are installed to activate a device or send a signal from a device, such as, but not limited to gates and doors. The system shall be left functional at the close of each workday. There shall be no additional charge for time spent at the site during, or after the normal hours of coverage awaiting the arrival of additional service technician and/or delivery of parts.

5.3.4 General maintenance requirements by clinic:

Mayaguez General Alarm Zone Zone Description 1 Tamper Siren 2 Tamper Panel 3 Cashier Alarm 4 Pharmacy Cashier

5 Data Room C/D 6 Server Room 7 Cafeteria 8 Police 10 SW Door 11 Emergency Area Door 12 Double Door West C 13 Exit Door Northwest 14 Exit Door Northwest 18 Employee Entry 19 Hall Exit East 20 Roll Up Door 1 21 Roll Up Door 2 22 Door Exit East A 23 Exit North 24 Main Door 1

Ponce Outpatient Clinic

Clinic Alarm External

Motion Detector Emergency Exit Door

Motion Detector Contact Office

Motion Detector Lounge

Motion Detector Internal Terrace

Motion Detector Door Urology

Motion Detector Rear Entrance Area

Motion Detector Primary Care

Motion Detector Rear Door #262

Motion Detector Main Entrance

Motion Detector Cashier Area

Motion Detector Information Counter

Motion Detector Hallway/Supply Area

Motion Detector Police Service

Motion Detector Arms Room

Motion Detector Telephone Room

Motion Detector Exit to Roof

Agent Cashier Alarm

Cashier Impact Sensor

Cashier Impact Sensor

Cashier Impact Sensor

Cashier Impact Sensor

Cashier-Communications Office

Cashier-Motion Detector

Business Office-Entrance Rear Door

Business Office-Door Front Entrance

Business Office-Door Entrance to Engineering

Business Office-Rear Side Door Entrance

Business Office-Motion Detector

Pharmacy Alarm

Pharmacy Main Entrance

Pharmacy Dispensing Area

Pharmacy Front Entrance Intervention

Pharmacy Vault

Pharmacy Supervisor Office

Pharmacy Exit Door Supply

Pharmacy Door Bathroom

Window North-East Sensor-Exterior

Window South-East Sensor-Exterior

Window North-West Sensor-Exterior

Window South-West Sensor-Exterior

Window South Sensor-Exterior

Window North-Sensor-Exterior

Ceiba General Alarm Zone Zone Description 1 Main Entrance 2 Break Glass Sensor Left Side 3 Break Glass Sensor Front Window 4 Main Entrance Motion Detector 5 Emergency Door 6 Motion Sensor Left side hallway 7 Motion Sensor Right side hallway 8 Tamper Siren 24h

Ceiba Armory Alarm Zone Zone Description

1 Main Entrance 2 Main Entrance Motion Detector 3 Tamper Siren

Comerio General Alarm Zone Zone Description 1 Main Entrance 2 Motion Sensor Front 3 Break Glass Sensor Front Window 4 Hallway Motion Sensor 5 IT Closet Door 6 Motion Sensor IT Closet 7 Tamper Siren 24h

Utuado General Alarm Zone Zone Description 1 Main Entrance 2 Motion Sensor Main Entrance 3 Break Glass Sensor Front Window 4 Cubicle 1 Motion Sensor

St. Thomas General Alarm

1 Entrance Door 2 Lobby Movement Sensor 3 Glass Sensor Front 4 Room 124 Movement and

Window 5 Room 125 Movement and

Window 6 Right-side Door 7 Room 129 Movement and

Window 8 Room 111 Movement and

Window 9 Room 112 Movement and

Window 10 Room 113 Movement and

Window 11 Room 114 Movement and

Window 12 Room 115 Movement and

Window 13 Room 116 Movement and

Window 14 Tamper Siren 15 Computer Room Door 16 Movement Sensor Network Room

5 Office Door 1 6 Cubicle 2 Motion Sensor 7 Office Door 2 8 Tamper Siren 24h

St. Croix General Alarm Zone Zone Description 1 Main Entrance Door 2 Waiting Room 3 Glass Sensor 4 Rest Room 5 Dining Room 6 Back Door 8 Network Room Door

Guayama General Alarm

1 Rear Door 2 Main Entrance Door 3 Lobby Motion Sensor 4 Hallway Motion Sensor 5 Break glass Sensor 6 IT Room 7 Tamper Siren 24h 8 Second Partition Annex Motion and Door

Sensor

Old Carolina Warehouse General Alarm

1 Main Entrance Door 2 Office Motion Sensor 3 Rolling Door Receiving 4 Warehouse Motion Sensor 5 Sliding Door Dispatching Area and

Emergency 6 Receiving Emergency Door 7 File Room Emergency Sliding Door 8 File Room Sliding Door

Guayama Police Station Alarm Zone Zone Description 1 Main Entrance 2 Main Entrance Motion Sensor 3 Tamper Siren 24h

Arecibo General Alarm

1 Waiting Area Emergency Door 2 Glass Break Sensor Emergency Area Door 3 Glass Break Sensor #1 Waiting Area 4 Glass Break Sensor #2 Waiting Area 5 Motion Sensor 360 Waiting Area 6 Glass Break Sensor Main Entrance Upper

Glass 7 Glass Break Sensor Entrance /Exit Doors 8 Main Entrance 9 360 Motion Sensor Entrance/Exit 10 360 Motion Sensor Mental Health Waiting

Area 11 Glass Break Sensor Mental Health Waiting

Area 12 Motion Detector Mental Health Hallway 13 Glass Break Sensor Office A-106 14 Glass Break Sensor Office A-108

New Carolina Warehouse General Alarm Zone Zone Description 2 Rolling Door 1 3 Motion Sensor Rolling Door 1 4 Rolling Door 2 5 Motion Sensor Rolling Door 2 6 Supervisor Office 360 Motion Sensor 7 Glass Sensor Supervisor Office 8 Receiving Office 360 Motion Sensor 9 Police Loading Dock Staff Entrance 13 Glass Sensor Receiving 16 Customer Entrance Rolling Dorr 17 Customer Entrance Motion Sensor 18 Storage 1 Door 19 Storage 1 Motion Detector 20 Rear Wall Motion Long Range 1 21 Rear Wall Motion Long Range 2 22 Storage 2 Door 23 Storage 2 Motion 24 Rolling Door 3 25 Airport Exit Door 26 Rolling Door 3 Motion 27 Conference Room Motion Sensor 28 Conference Room Glass Sensor

15 Glass Break Sensor Office A-112 16 Motion Sensor Mental Health Emergency

Door 17 Mental Health Emergency Door 18 Glass Break Sensor Office A-114 19 Glass Break Sensor Office A-115 20 Motion Sensor Front Primary Hallway 21 Motion Sensor Mezzanine stairs 22 Motion Sensor Mezzanine Electric Room 23 Motion Sensor End Primary Hallway 24 Glass Break Sensor #1 Office A-152 25 Glass Break Sensor #2 Office A-152 26 360 Motion Sensor Loading Dock Ramp 27 Emergency Door Ramp 28 Roll Up Door Ramp 29 Motion Sensor Administration Hallway 30 Tampers Siren 31 IT Room Door 32 IT Room Motion Sensor

33 NETWORK ROOM DOOR

5.4 Replacement parts / Components

5.4.1 The Contractor shall repair or replace worn parts or complete components with new or reconditioned components of quality acceptable to the POC or his/her designee and fully compatible with equipment services (current system in place consists of Gemini NAPCO panels, models 1632 and 816).

5.4.2 All parts shall be of current manufacturer and shall have full versatility/compatibility with presently installed equipment Contractor shall furnish only new standard parts (manufactured by make of equipment or equal thereto).

5.4.3 The Contractor shall promptly replace any unacceptable parts at no additional cost. The Contractor shall maintain an adequate stock of all parts and components for immediate replacement and maintaining a fully functioning system. Each service technician shall carry as tools and test equipment necessary to perform ail Preventive Maintenance and repairs. They will also carry necessary parts to complete all PM call Authorized Services.

5.4.4 Contractor is cautioned that only the Contracting Officer (CO) may authorize additional services and that payment will not be made unless prior authorization is obtained for such services.

5.4.5 The Contractor shall immediately notify the Contracting Officer and the POC in writing not later than twenty-four (24) hours the services requested by any VA employee that is beyond the scope of the contract. The Contractor shall provide to the CO and POC with a written estimate of the cost to make necessary repairs prior to begin the service and must wait for the supplemental agreement from the CO that is the employee authorized to notify and authorize the work.

5.5 Service Reports

5.5.1 An operational and status report shall be issued after each preventive maintenance service and after each Quarterly inspection with the Customer acknowledgement.

5.5.2 Contractor shall submit a Service Report to the POC or his/her designee every time maintenance, part replacement, or repairs are done. This report shall include date, the name of the employee(s) performing the work, the title of the employee(s), the time in an out, a brief description of what was done, a list of parts used, and hours of labor expended. The Service report must be in a format acceptable to the POC or designee.

5.5.3 A monthly activity report will be provided to the POC within three (3) business days after the completion of the month. This report shall include all alarm activities (test, activation. response, malfunction, down time) during the previous month with date and time of each activity, action taken, name of employee performing the action, name and badge of VA Police and local authorities taking the report when applicable.

5.6 Warranty

5.6.1 The Contractor shall extend to the Government full coverage of any standard commercial warranty normally offered in a similar commercial sale. Acceptance of the warranty does not waive the Government's rights under the Inspection Clause, nor does it limit the Government’s rights about the other terms and conditions of this contract. In the event of a conflict, the term, and conditions of the contract shall take precedence over the warranty.

5.7 Personnel’s Competency

5.7.1 Only fully qualified and competent personnel shall perform all work. The

Contractor shall provide written assurance of the competency of their personnel and a list of credentials of approved personnel for each make and model the Contractor services at each VA building.

5.7.2 The CO may authenticate the training requirements, request training certificates or credentials from the Contractor at any time for any personnel, who are servicing or installing any VA equipment. The CO and /or POC specifically reserve the right to reject any of the Contractor's personnel and refuse them permission to work on the VA equipment.

5.7.3 The CO may authenticate the training requirements, request training certificates or credentials from the Contractor at any time for any personnel, who are servicing or installing any VA equipment. The CO and /or POC specifically reserve the right to reject any of the Contractor's personnel and refuse them permission to work on the VA equipment.

5.7.4 A written confirmation/certification is required from the Contractor such as:

5.7.4.1 "This is to certify that Mr./Mrs./Ms. _____________ meets all the qualification requirements for the position of _____________, is properly trained (credentials, if applicable) and competent to perform the tasks as described in the statement of work and that we maintain employee records updated with the following: Health annual certificates, Good Conduct Certificate from the Puerto Rico Police Department, educational documents, job descriptions, evaluation methods and qualification standards”

5.7.5 If subcontractors are used, the CO must approve them. The Contractor shall submit any proposed change in subcontractor(s) to the CO for approval/disapproval.

5.8 Safety Requirements

5.8.1 The contractor shall take all safety precautions and safety measurement necessary to protect the lives and health of occupants of the building.

5.8.2 In performance of this contract, the Contractor shall follow Veterans Affairs Central Office (VACO) Directive 7710, Occupational Safety and Health, for safe work practices and take such safety precautions as the Safety Officer or designee may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contractor shall comply with VACHS smoking policy, which designates all space as non-smoking areas.

5.8.3 The Contractor is responsible to identify, provide and maintain all personal protective equipment (PPE) required to perform the duties outlined in the contract.

5.8.4 The Contracting Officer or his/her designee will notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. After receipt of such notice, the Contractor or his/her representative shall immediately correct the condition to which attention has been directed. Such notice, when served on the Contractor or his/her representative at the site of work, shall be deemed sufficient for the purposes. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default as provided in FAR 52.212-4 Contract Terms and Conditions Commercial Products and Commercial Services (Dec 2022).

5.8.5 Contractor shall provide the name and phone number of a company representative and/or alternate authorized representatives from which services may be obtained. This contact shall be available during those hours for which the services are contracted.

5.9 Quality Assurance Surveillance Plan

5.9.1 Upon contract award and prior to the issuance of the Notice to Proceed; the POC, with the assistance of the CO will establish a complete Quality Assurance Surveillance Plan (QASP) to ensure that the requirements of this contract are being met by the Contractor.

5.10 Performance Requirement Summary

5.10.1 The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The government expects the contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and or award.

5.10.2 Method of Surveillance: The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards.

The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). Surveillance methods may include random, planned, 100% inspections, and/or customer complains.

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD AND AOL

Alarm System Monitoring: Down time of monitoring system limited to short non-consecutive interruptions.

Interruptions cannot be more than 4 consecutive hours. If system failure will exceed 4 hours, immediate notification with corrective action plan shell be provided.

Perform Preventive Maintenance:

Inspections and routine preventive maintenance to be conducted as recommended by equipment manufacturer and VA requirements.

System and equipment are full operational 100% of the time; deficiencies are identified for timely repairs. During system failure immediate notification shall be provided.

Repair Service Calls: Preventive and emergency maintenance support shall be provided and available on 24 hours/7 days a week basis.

Response of technical assistance to facility are made in a timely manner (within 1 hour of receiving service call); repairs to be performed using quality parts and materials.

Technician informs expected repair time within one hour of conducting initial troubleshooting.

Security Guard Response: Upon alarm activation at designated facilities activity will be logged and security guard response will be dispatched in a timely manner.

Response will arrive at facility within specified time (response: 30 minutes)

Reports: Activities reports including alarm activations, responses, tests, etc.

are to provided monthly. Maintenance and Repairs reports are to be provided after each service.

Accurate reports are delivered within 3 business days after the month has ended.

Accurate report delivered to POC within two business day of completion of service.

6.0 Influenza Vaccination

6.1 All contract employees shall comply with VHA Directive 1192.01, Seasonal Influenza Vaccination Program for VHA Healthcare Personne before November 30th of each year.

This policy applies to all individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other Health Care Personnel (HCP) as part of their duties.

6.2 Masking requirements for unvaccinated HCP: HCP who do not receive influenza vaccination due to medical or religious exemptions must designate this at the VA Employee Health Unit on the HCP Influenza VA Form 10-9050 and wear a face mask while in any VHA location, including both clinical and non-clinical areas. In addition, HCP are required to wear a face mask during performance of their assigned duties and responsibilities. The face mask shall be worn throughout the influenza season, or until the individual HCP receives a flu vaccination and completes the required VA Form 10- 9050.