Attachement 05 PWS.pdf

W91QVN-22-R-0170

Performance Work Statement (PWS)

1.0 Introduction. This is a non-personal services contract to provide Hazardous Waste Management Services at USAG Humphreys. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS.

1.1 Background. USFK Regulation 201-1 (Environmental Governing Standards, EGS, 30 July 2020) requires handling hazardous/designated waste from point of generation to ultimate disposal. The Environmental Division manages the Hazardous Waste Storage Area (HWSA) services. USAG Humphreys is located five miles southwest of the city of Pyeongtaek in the Asan River Valley, on the west coast of the ROK, approximately 35 miles south of Seoul and 130 miles northwest of Daegu and consists of approximately 1,210 acres and 2,638 buildings. The installation’s population consists of approximately 43,000 Service Members, Government Civilians, Contract personnel, and Family Members of each group as well. The HWSA, located at Building 1019, is the only authorized location for the collection, transportation, storage, segregation, packaging, labeling and disposal (through Defense Logistics Agency, Disposition Services) of hazardous waste generated on USAG Humphreys. The documentation and recordkeeping of files related to hazardous waste management are auditable and must be maintained for at least three years.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. The Contractor shall perform hazardous waste (HW) management services at the Hazardous Waste Storage Area (HWSA) including collection, transportation, receiving, characterization, packaging, marking, labeling, and documentation for HW disposal through the DLA Disposition Services.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill HWSA management at USAG Humphreys and their component needs, emphasizing innovation and commercial best management practices.

1.3 Climatic Conditions. The average annual rainfall is 50 inches; with the wettest months being July – August. The average annual snowfall is 0.9 inches, with snowfall expected during the period of November - February. The average frost-free period (growing season) during the year is about 240 days. The first killing frost may be expected about December, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 50 and 70 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 10 degrees in the month of January to a high of 97 degrees Fahrenheit in the month of August. Summer temperatures often reach 95 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems, in case of emergencies or for other Fire Department purposes, are not impeded. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems, or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. N/A.

1.6 Drainage. N/A.

1.7 Restoration of Landscape Damage. N/A.

1.8 Dust Suppression. N/A.

2.0 Requirements.

2.1 2.1 Description of Services. See Section 5.0 for the specific CLS or Functional Area

(FA).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of 5 years.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the location of the Hazardous Waste Storage Area, USAG Humphreys.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are Monday through Friday from 0800 – 1700 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Recognized Holidays. The Contractor’s performance will not be required on the Korean public holidays listed below:

New Year’s Day Lunar New Year’s Day Independence Movement Day Buddha’s Birthday Labor Day Children’s Day Memorial Day Liberation Day Chu-Seok Day National Foundation Day Hangeul Day Christmas Day

2.1.4.1 N/A

2.1.4.2 The Contractor shall provide personnel support within 48 hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Program Manager and Contracting Officer Representative (COR) shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.3 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any mutually agreed date.

2.1.4.4 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO/COR if inclement weather suspends operations within 2 hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A.

2.1.6 Emergency Services. N/A.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two

(2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract and the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements;

monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Reserved.

2.1.10 Subcontract Management: N/A.

2.1.11 Contractor Employees

2.1.11.1 Key Personnel. The Contract Manager is considered key personnel by the Government. Key personnel performing work under this contract shall have and maintain a license for the life of the contract. The contractor shall notify any changes in Key Personnel in writing to the COR and KO before the changes become effective.

Upon notification of a vacancy of Key Personnel, the contractor has up to 15 calendar days to fill the position with an individual that meet or exceeds the license and experience requirements for that key position. Qualifications for all key personnel are listed below:

2.1.11.1.1 Contract Manager (CM). The Contractor shall provide a Contract Manager who is responsible for the performance of the work. The Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. During Normal duty hours, Monday thru Friday, the CM shall respond within 30 minutes from the time notified by the Contracting Officer’s Representative (COR) to meet on the installation at the location specified by the COR. After duty hours and including weekends, and holiday, the CM shall respond within one (1) hour from the time notified by the COR to meet on the installation at the location specified by the

COR. The Contract Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. The CM shall have at least two (2) years of experience as a CM in Hazardous Waste Storage Area operations and programs.

2.1.11.2 All Contractor employees shall require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.

2.1.11.3 The Contractor employees shall be legal U.S. citizens/residents or ROK nationals. The Contractor personnel shall be able to understand and communicate clearly in the English language.

2.1.11.4 Qualification Standards. The contractor shall be required to maintain a current and valid license during contract performance.

2.1.11.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct politically related activities or events on the installation.

2.1.11.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.8 Organizational Conflict of Interest (OCI). N/A.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 30 days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. N/A.

2.2.1 Coordination.

The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the HWSA mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A.

2.2.2.1 GFEBS Certification. N/A.

2.2.2.2 Preventive Maintenance Orders (PMO). N/A.

2.2.2.3 Operations Work Orders (OWO). N/A.

2.2.2.4 GFEBS Support. N/A.

2.2.2.4.1 Database Tasks/Requirements. N/A.

2.3 As-Builts and Geospatial Information System (GIS) N/A

2.3.1 Maintain As-Builts N/A.

2.3.1.1 Support. N/A.

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N/A.

2.3.3 GIS. N/A.

2.3.4 GIS Support Services N/A.

2.3.5 GIS Files N/A.

2.3.6 Other Documents

The Contractor shall update and maintain other documents, which include the following:

HWSA inspection records, Hazardous Waste Profile Sheets, Hazardous Waste Disposal and Hazardous Waste Turn-in Logs, Used POL Collection Log, Anti-Freeze Recycling Log and 1348-1As for Hazardous Waste turn-ins.

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements.

2.5.1 Security

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within 30 working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building 6400. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) or Health Protection Condition (HPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period. The Contractor will be provided a Government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type will be disposed of according to local policies and directives.

2.5.2 Security Training

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within five (5) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.4.1 The Contractor shall ensure all Contractor’s employees are certified or licensed in the specific areas required by the U.S and ROK government. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance. Contractor will complete all initial and refresher training required to maintain current with all training requirements.

2.5.5 Environmental Requirements

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation).

The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Site-Specific Spill Plan to the KO/COR for approval within thirty (30) days of contract award IAW Installation Spill Prevention and Reporting Plan.

2.5.6 Contingency Plans

2.5.6.1 General. N/A.

2.5.6.2 Mobilization Contingency Plan. N/A.

2.5.6.3 Disaster Contingency Plan. N/A.

2.5.6.4 Dispute Contingency Plan. N/A.

2.5.6.5 Plan Updates. N/A.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A.

2.6.1 Project Support N/A.

3.0 Performance Requirements and Standards

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Thresholds

(AQTs)

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates any damages, corrective action(s), and date(s) corrected.

3.2 TRANSITION (PHASE-IN/PHASE-OUT): The Contractor shall have Contract Manager on board, during one (1) Month Phase-in period.

3.2.1. Phase-In. This requirement includes one (1) month phase-in period. The Contractor shall perform contract requirements the first day of contract full performance.

The contractor will participate in a joint inventory of all property provided by the government. Prior to the start of full performance, the contractor shall submit to the COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. During this time, the new Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the new Contractor shall, at minimum, accomplish the following tasks during the phase-in period. See the below table for summary of Phase-In schedule:

TASK DESCRIPTION DAYS TO COMPLY ONCE

PHASE-IN IS STARTED

Phase-In meeting with incumbent contractor 30 Sep – 29 Oct 22 Base access paperwork for all personnel and vehicle 6 days (30 Sep – 5 Oct 22) Submit Safety Plan 10 days (30 Sep – 9 Oct 22) Submit Quality Control Plan 30 days (30 Sep – 29 Oct 22)

3.2.1.1. Prepare for assumption on first date of full performance; assume full responsibility for all areas of operation.

3.2.1.2 Ensure that phase-in operations do not interfere with Government performance of essential services.

3.2.1.3. Mobilize, train, orient and in-process (vehicle registration, identification cards, licensing) the work force.

3.2.1.4. Develop a recruitment plan that provides for “full” manning level by the first date of full performance. The new Contractor shall be 100% staffed for the first full day of contract performance.

3.2.1.5. Identify all personnel during phase-in, by position, functional area labor category, and certifications and be prepared for full performance at completion of phase-in.

3.2.1.6. Attend the pre-performance orientation briefings and on-site tour of facilities.

3.2.1.7. Provide all contract-required plans to the COR for review and comment on acceptability prior to the end of the Phase-In period.

3.2.2. PHASE-OUT:

3.2.2.1. The contractor shall retain full responsibility for meeting contract requirements until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the new contract phase-in period. The contractor shall conduct a joint inventory with the government of all sub hand-receipted equipment during the phase out period. The contractor shall certify the inventory after completion of each site inventory. The contractor shall be responsible for replacing missing items.

3.2.2.2. Phase out transition conference. The contractor shall participate in the phase out transition conference, and periodic follow on meetings, to begin phase out planning and to address the status and issues of the transition. The date and time of the conference will be determined by the government in coordination with the contractor.

3.2.2.3. Transition of data and items. During phase-out, the contractor shall also account for turn-in all cards, keys, and badges.

4.0 Performance Requirements Summary (PRS) Matrix

(Note: “para.” means paragraph)

Required Services

Performance Standard

Acceptable Quality

Threshold (AQT) Method of Surveillance

Incentive (Positive and/or

Negative) The Contractor shall manage the Installation’s Hazardous Waste Storage Area (HWSA) in accordance with the United States Forces Korea Regulation (USFK) 201- 1, Environmental Governing Standards (EGS) and applicable DoD, Army Regulations and local regulations.

The Contractor shall encompass labeling, marking, collection, transportation, receiving, characterization, packaging, and documentation (including DD Form 1348-1) IAW contract line numbers (CLINs) for HW disposal under Defense Logistics Agency (DLA) Disposition Services (DS) disposal contract(s)

The Contractor shall provide services IAW PWS, Part 8.1

95% Compliance and performance standard

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;

Contractor shall re-perform the service within 24 hours.

#2.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the

COR/ACOR.

The Contractor shall perform

IAW PWS,

para. 8.31.

Zero Deviation from performance standard (Risk assessed high risk)

100 Percent Inspection of copies of these licenses or certifications

Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within 14 calendar days from the beginning date of the Phase-In stared. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS. N/A.

6.0 Deliverables.

7.0 Related Documents

7.1 Definitions and Acronyms

DELIVERABLE FREQUENCY # OF

COPIES MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para. 2.5.3.1) Site Safety Plan

Review and Acceptance:

Within 10 calendar days of Phase-In start date Revisions: five (5) calendar days prior to effective date of change

Electronic Copy

Email

COR and Ko

A002 (PWS, para. 2.5.4.1) Training Completion Certificates

Certificates filed within twenty-four (24) hours prior to employees commencing performance.

1 Copy of Certificate

Electronic COR/ACOR

A003 (PWS, para. 2.5.5.3) Environmental Compliance, All environmental and hazardous material records

Beginning of the next duty day after the Government’s request to view the records

Make records available

Coordinate with

COR/ACOR

COR/ACOR

A004 (PWS, para. 2.5.5.4) Site-Specific Spill Plan

Contact by written notification within one (1) hour

Electronic Copy

Coordinate with

COR

COR

A005 (PWS, para. 4.2) Quality Control Plan

Initial: within 30 days of Phase-In start date.

Updates: All QCP updates shall be accepted by the KO

Electronic Copy

MS Word KO and

COR

A006 (PWS, para 8.12 ) Maintain base-wide hazardous/designated waste stream inventory.

Monthly 1 Electronic file

Excel COR

A007 (PWS, para 8.18) Written inspection plan, weekly inspections and completed corrective action plans at the HWSA

Written inspection schedule – one time.

Weekly Inspections Corrective action – as required

Electronic file

.PDF file COR

A008 (PWS, para 8.44 and 8.45) Monthly status reports and annual status report summarizing activities conducted under contract.

Monthly and Annual 2 Electronic file

MS Word COR

7.1.1 Definitions

7.1.1.1 Acceptable Quality Threshold (AQT). The AQT is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

7.1.1.7 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.8 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.

7.1.1.9 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.10 Collection. The pickup of accumulated recyclable material, solid waste, including bulky waste, from any collection point, regardless of quantity.

7.1.1.11 Collection Frequency. The number of times collection is performed during a specific time frame.

7.1.1.12 Collection Point. The location designated on the drawings or maps or described in this performance work statement where solid waste, including bulky materials, will be temporarily stored for collection by the Contractor.

7.1.1.13 Commercial Solid Waste. All types of solid waste generated by stores, offices, restaurants, warehouses, and other non-manufacturing activities, excluding residential and industrial waste.

7.1.1.14 Construction and Demolition (C&D) Waste. The waste building materials, packaging and rubble resulting from construction, remolding, repair, and demolition operation on pavement, housing, commercial buildings and other structures.

7.1.1.15 Contract Administrator (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.16 Contract Discrepancy. A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.17 Contract Discrepancy Report (CDR). A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future.

7.1.1.18 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.19 Contractor Acquired Property (CAP). Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract. Contractor retains title.

7.1.1.20 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.1.21 Contracting Officer’s Representative (COR). An employee of the U.S.

Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.22 Curb Side Pick-Up. Collection of solid waste or recyclable materials (to include bulky waste) that is placed next to curb, doorway or alley by the supported activity. This refers to locations that are not serviced by bulk containers (dumpsters or compactors).

7.1.1.23 Debris. Includes, but is not limited to, paper, cans, bottles, cigarette butts, cardboard, plastic, limbs and branches, pine straw and pine cones, leaves, rocks, and other similar items.

7.1.1.24 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.25 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.26 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract.

Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.27 Fertilization. Fertilization is the process of applying nutrient elements to the soil where the soil has become deficient in nutrients essential for proper plant growth.

7.1.1.28 Food Waste. Organic residue generated by the handling, storage, sale, preparation, cooking and serving of foods.

7.1.1.29 Garbage. Animal and vegetable waste resulting from the handling, preparation, cooking and consumption of foods.

7.1.1.30 General Fund Enterprise Business System (GFEBS). GFEBS is the U.S.

Army's web-based enabled financial, asset, and accounting management system that standardizes, streamlines, and shares critical financial data across the Active Army, the Army National Guard, and the Army Reserves. GFEBS is the work management system that the Directorate of Public Works uses for all order types and projects.

7.1.1.31 Generation. The act or process of producing refuse (solid waste) or recyclable materials.

7.1.1.32 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

7.1.1.33 Government Property. All property owned or leased by the Government.

Government property includes both Government-furnished property and Government purchased Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

7.1.1.34 Grass Cutting. Grass cutting includes cutting and trimming, within the designated area, all grasses, weeds, and other vegetation which is one inch or less in diameter (at ground level).

7.1.1.35 Hard Surface Floor Care. Hard surface floor care includes, but is not limited to tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum. Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

7.1.1.36 Hazardous Material. Any item or chemical, which is a “health hazard”, or “physical hazard”, as reflected in Federal Standard (FED-STD) 313 Material Safety Data and Disposal Data for Hazardous Materials Furnished to Government Activities, defined in OSHA 29 CFR 1910, and pursuant to FAR 23.301 (Hazardous Materials) Definition.

It also includes any other material designated by a Government COR/technical representative as potentially hazardous and requiring safety controls (e.g., pesticides, fertilizers).

7.1.1.37 Installation Design Guide (IDG). IDGs provide standards for site planning, buildings, vehicular and pedestrian circulation, landscaping, site elements (e.g., signage, utilities), force protection, and sustainable design. The IDGs are specific to each Army installation.

7.1.1.38 Institutional Solid Waste. Waste that is generated by educational, health care, correctional and other institutional facilities.

7.1.1.39 Key Personnel. Contractor personnel evaluated in a source selection process and are used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons who are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

7.1.1.40 Lavatories, Latrines, or Bathrooms. Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, and shower curtains.

7.1.1.41 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search,

b. Theft,

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition, or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

7.1.1.42 Lot. A collection of service outputs from which a sample is to be drawn and inspected to determine conformance with the standard. This definition applies to the Performance Requirements Summary (PRS), not the word "lot" in Section B of the contract.

7.1.1.43 Lot Size. The number of service outputs in a lot. This definition applies to the PRS, not the words "lot size" in Section B of the contract.

7.1.1.44 Material. Property that is consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

7.1.1.45 Material Handling Area. The material handling area is used for the accumulation and preparation of bulk solid waste or recyclable materials for transportation to a solid waste management facility.

7.1.1.46 Non-Combustible Material. Material that doesn’t burn at ordinary temperatures.

7.1.1.47 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.104, under general contracting authority, and do not require specific statutory authorization.

7.1.1.48 Organic Storage Site. Area of accumulation for organic materials (e.g., leaves, logs, limbs, and grass clippings).

7.1.1.49 Orphan waste. Any abandoned hazardous material or waste in which the owner cannot be identified.

7.1.1.50 Performance Indicator. The characteristic of an output of a work process that can be measured.

7.1.1.51 Performance Requirements Summary (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor (other services may also be inspected under the authority of the Inspection of Service Clause).

7.1.1.52 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.1.53 Plant. A living organism, of the kind exemplified by trees, shrubs, herbs, grasses, ferns, and mosses, typically growing in a permanent site, absorbing water and inorganic substances through its roots.

7.1.1.54 Property. All tangible property, both real and personal.

7.1.1.55 Property Administrator (PA). An authorized representative of the KO, appointed IAW agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

7.1.1.56 Property Records. Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

7.1.1.57 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

7.1.1.58 Pruning. Pruning is selectively removing unwanted growth to make a plant or tree grow or respond in a desired manner. Pruning differs from "shearing". Pruning involves selection and judgment. "Shearing" means clipping all growth on a plant at a uniform distance and shape.

7.1.1.59 Public Traffic Areas.