Attach. 1 - Performance Work Statement.pdf

Performance Work Statement for

Maintenance and Repair of Avaya Definity G3si

Fairchild AFB, WA

18 October 2024

1. Description of Services. The contractor shall provide scheduled maintenance and repair services for an installed Avaya Definity G3si Private Branch Exchange (PBX) and components at the Joint Personnel Recovery Agency (JPRA) 11604 W. Newkirk Road, Spokane WA, and an Avaya Prologix PBX system located at 800 W. Survival Loop, Fairchild AFB, WA in accordance with all federal, state, local laws, and regulations, manufacturer’s recommended standards, commercial requirements and this Performance Work Statement (PWS).

1.2. Scope of Work. The scope of coverage covers the labor and the materials for hardware and software necessitated by the fixed Avaya PBX systems. Equipment and locations are identified in Appendix A. Contractor personnel shall be fully qualified to service, maintain, and install equipment according to established standards.

1.2.1. Maintenance. The contractor shall provide currently qualified Avaya technicians to provide maintenance on the Avaya PBX systems. This maintenance includes: Diagnose repairs, repair and replace failed equipment, perform software maintenance updates, coordinate with providers of related services, perform preventative maintenance, perform remote monitoring and diagnosis within system capabilities, and perform other actions required to restore service following full or partial failures.

1.2.2. All preventive maintenance performed shall be documented and a copy of that documentation shall be provided to the assigned government representative.

1.2.3. Repairs. The contractor is responsible for all repair costs to include parts and labor.

The contractor is required to provide a report of any defective parts or required repairs discovered during the schedule maintenance service. Any parts to be replaced or repairs needed are to be done on a time and materials basis with a quote being provided to the customer for approval prior to performing the work. The contractor may provide warranted parts as new parts as long as the warranty is commensurate.

FA462025QA200

Attach. 1 - Performance Work Statement

1.3. Response Times.

1.3.1. In the event of a major system or site failure, the contractor shall respond within four (4) hours after notification by the designated government representative. The definition of a major system failure consists of any system problem that disrupts inbound and outbound telephone service from any of the PBX locations.

1.3.2. In the event of a minor system or site failure, the contractor shall respond within twenty- four (24) hours after notification by the designated government representative. The definition of a minor system failure consists of significant system impairment and intermittent problems affecting system operation.

1.3.3. The contractor shall provide a written report outlining any and all system outages, their apparent causes and actions taken to bring the system back online. This report shall be provided to the designated government representative within 5 working days of the outages.

2. General Information.

2.1. Hours of Operation. This work center is staffed during normal business hours;

Monday- Friday, 0700-1630, excluding federal holidays. The following legal Federal holidays are observed:

New Year’s Day 1 January Birthday of Martin Luther King, Jr. 3rd Monday in January Washington’s Birthday 3rd Monday in February Memorial Day Last Monday in May Juneteenth National Independence Day 19 June Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in November Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

2.2. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS. In accordance with, DODI 3020.37, Continuation of Essential DOD Contractor Service During a Crisis, and any aforementioned AF implementation, unless otherwise directed by an authorized government representative, all services and procedures identified in this PWS have been determined by the Contracting Officer and Functional Commander as being essential during a crisis.

3. Appendices.

Appendix A – Equipment and Locations List Appendix B – Config All and System Capacity Reports

FA462025QA200

Appendix A – Equipment and Locations List

Model Number: Avaya Definity G3si v11, White Bluff Site, Building 3, 11604 W. Newkirk Rd, Spokane WA 99224. Avaya IL#: 2947311

G650 Phone cabinets:

1A - BLDG 3, White Bluff 1B – BLDG 3, White Bluff 2A – BLDG 15, White Bluff 3A – BLDG 12, White Bluff 4A – BLDG 1255, 800 W. Survival Loop, Fairchild AFB, WA 5A – BLDG 24, White Bluff 001V – BLDG 35, White Bluff 002V – BLDG 35, White Bluff

FA462025QA200

Appendix B – Configuration and System Capacity Reports Report for Voice System name: White Bluff - list configuration all

01A00 POWER SUPPLY 655A

01A01 IP SERVER INTFC TN2312 B P HW12 FW053

01A02 EXPANSION INTRFC TN570 D 000005

01A03 EXPANSION INTRFC TN570 D 000005

01A04 IP MEDIA PROCESSOR TN2302 A P HW03 FW093

01A05 ANALOG LINE TN793 B 000006

01A06 CONTROL-LAN TN799 D P HW01 FW038

01A07 ANALOG LINE TN793 C P HW07 FW007

01A08 DIGITAL LINE TN2224 C P HW07 FW015

01A09 VAL-ANNOUNCEMENT TN2501 A P HW02 FW021

01A13 DS1 INTERFACE TN464 F 000039

01A14 CO TRUNK TN747 B 000003

01B00 POWER SUPPLY 655A

01B02 CALL CLASSIFIER TN744 D 000001

01B03 DS1 INTERFACE TN464 G P HW06 FW024

01B04 DIGITAL LINE TN2224 C P HW03 FW015

01B05 DIGITAL LINE TN2224 B 000003

01B06 DIGITAL LINE TN2224 000006

01B07 DIGITAL LINE TN2224 C P HW07 FW015

01B08 ANALOG LINE TN793 B 000017

01B09 DS1 INTERFACE TN464 F 000039

01B11 BRI LINE TN556 D 000001

01B12 MAINTENANCE/TEST TN771 D 000007

01B13 DS1 INTERFACE TN464 G P HW06 FW024

02A00 POWER SUPPLY 655A

02A01 IP SERVER INTFC TN2312 B P HW15 FW036

02A02 EXPANSION INTRFC TN570 D 000005

02A03 DIGITAL LINE TN2224 000005

02A05 DIGITAL LINE TN2224 000005

02A06 ANALOG LINE TN793 C P HW25 FW010

02A07 DIGITAL LINE TN2224 000004

02A08 ANALOG LINE TN793 B 000006

02A10 DIGITAL LINE TN2224 000006

02A11 ANALOG LINE TN793 B 000017

02A12 EXPANSION INTRFC TN570 C 000001

02A13 ANALOG LINE TN793 000006

02A14 AUXILIARY TRUNK TN763 C 000002

03A00 POWER SUPPLY 655A

03A01 IP SERVER INTFC TN2312 B P HW07 FW053

03A02 EXPANSION INTRFC TN570 D 000005

03A03 DIGITAL LINE TN2224 C P HW04 FW015

FA462025QA200

03A04 DIGITAL LINE TN2224 C P HW03 FW015

03A05 DIGITAL LINE TN2224 000006

03A06 DIGITAL LINE TN2224 B 000012

03A07 DIGITAL LINE TN2224 C P HW08 FW015

03A08 DIGITAL LINE TN2224 C P HW08 FW015

03A09 BRI LINE TN556 D 000001

03A10 BRI LINE TN556 D 000001

03A11 EXPANSION INTRFC TN570 C 000001

03A12 ANALOG LINE TN793 B 000008

03A13 ANALOG LINE TN793 000006

03A14 AUXILIARY TRUNK TN763 D 000005

04A00 POWER SUPPLY 655A

04A01 IP SERVER INTFC TN2312 B P HW12 FW053

04A02 CALL CLASSIFIER TN744 E 000002

04A03 ANALOG LINE TN793 C P HW05 FW010

04A04 DIGITAL LINE TN2224 C P HW04 FW015

04A05 CONTROL-LAN TN799 D P HW01 FW038

04A06 AUXILIARY TRUNK TN763 D 000005

04A07 DIGITAL LINE TN2224 C P HW04 FW015

04A08 DIGITAL LINE TN2224 C P HW04 FW015

04A10 CO TRUNK TN747 B 000026

04A11 CO TRUNK TN747 B 000026

04A12 CO TRUNK TN747 B 000026

04A13 ANALOG LINE TN793 B 000008

04A14 IP MEDIA PROCESSOR TN2302 A P HW03 FW094

05A01 IP SERVER INTFC TN2312 A P HW02 FW054

05A04 DIGITAL LINE TN2224 C P HW08 FW015

05A05 DIGITAL LINE TN2224 C P HW08 FW015

05A06 ANALOG LINE TN793 C P HW25 FW010

05A07 DIGITAL LINE TN2224 C P HW08 FW015

05A10 ANALOG LINE TN793 C P HW05 FW006

05A11 DIGITAL LINE TN2224 C P HW02 FW015

05A12 DS1 INTERFACE TN464 G P HW06 FW008

05A14 IP MEDIA PROCESSOR TN2302 A P HW20 FW121

001V1 DCP MM MM717 A P HW04 FW015

001V2 DCP MM MM717 A P HW07 FW014

001V3 ANA MM MM716 A P HW07 FW095

001V4 ANA MM MM716 A P HW12 FW102

001V7 ANA IMM 1T2LIM A P HW07 FW091

002V1 DCP MM MM717 A P HW04 FW015

002V2 DCP MM MM717 A P HW04 FW015

002V3 ANA MM MM716 A P HW07 FW095

002V4 ANA MM MM716 A P HW10 FW099

002V7 ANA IMM 1T2LIM A P HW06 FW088

FA462025QA200

01A IP SERVER INTFC TN2312 B P HW12 FW053

02A IP SERVER INTFC TN2312 B P HW15 FW036

03A IP SERVER INTFC TN2312 B P HW07 FW053

04A IP SERVER INTFC TN2312 B P HW12 FW053

05A IP SERVER INTFC TN2312 A P HW02 FW054

FA462025QA200

Group Description Used Avail. Limit % Used AAR/ARS AAR/ARS Patterns 22 977 999 2% AAR/ARS Inserted Digit Strings 17 2983 3000 1% Abbreviated Dialing AD Entries Per System 825 249175 250000 0% Abbreviated Dialing AD Personal Lists Per System 141 19859 20000 1% ASAI Active Controlling Associations 0 32000 32000 0% ASAI Notification Requests 0 10000 10000 0% ASAI Simultaneous Active Adjunct Controlled Calls 0 8000 8000 0% Attendant Service Attendant Positions 0 128 128 0% Attendant Service Queue Length 0 1371 1371 0% Attendant Service Queue/Call Status Buttons 0 18528 18528 0% Attendant Service Authorization Codes 0 90000 90000 0% BCMS Measured Agents Per System 0 3000 3000 0% BCMS Measured ACD Members 0 40000 40000 0% BCMS Measured Splits/Skills 0 600 600 0% BCMS VDNs 21 491 512 4% Call Coverage Coverage Answer Groups 1 999 1000 0% Call Coverage Coverage Paths 8 9991 9999 0% Call Coverage Call Pickup Groups 10 4990 5000 0% Call Coverage Call Records 15424 Call Vectoring/Prompting Vector Directory Numbers 35 19965 20000 0% Call Vectoring/Prompting Meet-me Conference VDNs per system 9 1791 1800 1% Call Vectoring/Prompting Maximum Number of Expanded Meet-me Conf.

Ports 0 0 0

Call Vectoring/Prompting Vectors Per System 28 971 999 3% Call Vectoring/Prompting Meet-me Conference vectors per system 6 971 999 1% Call Vectoring/Prompting BSR Application-Location Pairs Per System 0 2560 2560 0% Call Vectoring/Prompting Background BSR Poll VDNs 0 5 5 0% Call Vectoring/Prompting Vector Comment Steps (non-blank) 0 10000 10000 0% Call Vectoring/Prompting Policy Routing Points Data Parameters Administered Connections 0 128 128 0% Data Parameters Alphanumeric Dialing Entries 0 1250 1250 0% Dial Plan Extensions 589 49144 49733 1% Dial Plan Miscellaneous Extensions 84 26424 26508 0% Dial Plan UDP Extension Records 2 79998 80000 0% Dial Plan Digital Data Endpoints 11 7489 7500 0% Dial Plan Expansion Port Networks 5 59 64 8% Dial Plan Facility Busy Indicators 0 18528 18528 0% Hunt Groups, Splits, Skills Groups/Splits/Skills 4 995 999 0% Hunt Groups, Splits, Skills Administered Logical Agents 0 20000 20000 0% Hunt Groups, Splits, Skills Administered Logical Agent-Skill Pairs 0 180000 180000 0% Hunt Groups, Splits, Skills Logged-In ACD Agents 0 12 12 0% Hunt Groups, Splits, Skills Logged In CenterVu Advocate Agents 0 5200 5200 0% Hunt Groups, Splits, Skills Logged-In IP Softphone Agents 0 12 12 0% Hunt Groups, Splits, Skills Group Members Per System 3 9997 10000 0% Hunt Groups, Splits, Skills CMS Measured ACD Members 0 10000 10000 0% Hunt Groups, Splits, Skills Queue Slots Per System 0 15000 15000 0% Hunt Groups, Splits, Skills Queue/Call Status Buttons 0 18528 18528 0% Hunt Groups, Splits, Skills Intercom Groups Per System 1 255 256 0% Hunt Groups, Splits, Skills Modem Pool Groups Per System 0 63 63 0% Hunt Groups, Splits, Skills Personal CO Line (PCOL) Trunk Groups 0 200 200 0% Hunt Groups, Splits, Skills Recorded Announcement Analog Queue Slots 0 1000 1000 0% Hunt Groups, Splits, Skills TN2501 VAL Boards 1 9 10 10% Hunt Groups, Splits, Skills G700 VAL Sources 0 250 250 0% Hunt Groups, Splits, Skills TN2602 VoIP Channels 0 128 128 0% Temporary Connections Administered TSCs 0 250 250 0% Temporary Connections NCA-TSC Calls 0 999 999 0% Trunks DS1 Circuit Packs 4 518 522 1% Trunks DS1 With Echo Cancellation 0 522 522 0% Trunks ICHT For ISDN Trunks 1 9998 9999 0% Trunks ISDN CBC Service Selection Trunks 1 199 200 1% Trunks Trunk Groups 7 1993 2000 0%

FA462025QA200

Group Description Used Avail. Limit % Used Trunks Trunk Ports 301 7699 8000 4% Trunks H.323 Trunks (included in 'Trunk ports') 210 7790 8000 3% Trunks Remote Office Trunks (included in 'Trunk ports') 0 0 0 Trunks SBS Trunks (ﾑincluded in Trunk portsﾒ) 0 1000 1000 0% Trunks SIP Trunks (ﾑincluded in Trunk portsﾒ) 0 0 0 Voice Terminals Station Button Memory (used/avail are % of total) 0 100 23256000 0% Voice Terminals Team button / Monitored stations 0 6000 6000 0% Voice Terminals Station Records 498 35467 36000 1% Voice Terminals Stations (includes BRI stations) 498 Voice Terminals Stations With Port 462 Voice Terminals Stations Without Port 36 Voice Terminals Other Stations 0 Voice Terminals TTI Ports 601 Voice Terminals Auto Moves Stations 0 5000 5000 0% Voice Terminals Administered IP Softphones 0 Voice Terminals Video Capable H.323 Stations 0 0 0 Voice Terminals Video Capable IP Softphones 0 0 0 Voice Terminals ISDN BRI Endpoint and Trunk Ports 36 6964 7000 1% Voice Terminals H.323 Stations (included in 'Station ports') Voice Terminals IP Softphones (included in 'Station ports') 12 0% Voice Terminals Customized Button Labels 0 100 100000 0% Total Subscribed Ports Station and Trunk Ports 797 43203 44000 2% Total Subscribed Ports Station Capacity 496 124 620 80% Total Subscribed Ports SBS Stations 0 500 500 0% Total Subscribed Ports Radio Controllers 0 0 0 Total Subscribed Ports Wireless Terminals 0 0 0 Total Subscribed Ports XMOBILE Stations 1 209 210 0% Total Subscribed Ports EC500 1 Total Subscribed Ports DECT 0 Total Subscribed Ports PHS 0 Total Subscribed Ports Off-PBX Telephone ﾖ EC500 0 0 0 Total Subscribed Ports Off-PBX Telephone ﾖ OPS 0 0 0 Total Subscribed Ports Off-PBX Telephone ﾖ SCCAN 0 0 0 Total Subscribed Ports Off-PBX Telephony Memory (units) 0 100 1039500 0% Concurrent Registration Counts IP Stations 0 12000 12000 0% Concurrent Registration Counts IP Stations in TTI state 0 Concurrent Registration Counts IP Attendant Consoles 0 0 0 Concurrent Registration Counts Remote Office Stations 0 0 0

FA462025QA200