Attach-5-Performance Objective.pdf

Performance Objective Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Incentive/Disincentive

PRS # 1.

The contractor shall provide textbooks in accordance with the deliverable schedule.

The contractor must meet or exceed delivery requirements, as stated in the delivery schedule.

The contractor must meet this objective 100% of the time.

COR acceptance of in-person delivery.

Satisfactory past performance evaluation or better if delivered ahead of delivery date.

Unsatisfactory past performance evaluation, if delayed by more than 2 days, without acceptance by CO and

COR.

PRS # 2.

The contractor shall provide all materials, which consist of but not limited to textbooks, charts, software, electronic access rights, e-books, instructor manuals, media, case study guides, exercises workbooks, and other related course material as requisitioned to meet the instructional needs of faculty and students.

The contractor must meet or exceed the requirements, as stated in the list of ordered materials.

The contractor must meet this objective 100% of the time.

COR

surveillance

Satisfactory past performance evaluation or better if all requested materials are delivered accurately.

Unsatisfactory past performance evaluation, if delivery consist of 5% or greater errors in total shipment received.

Performance Objective Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Incentive/Disincentive

PRS # 3

The contractor shall provide transportation and all logistical support to effectively procure, manage, and supervise the delivery, distribution, and return of textbooks and other materials based on delivery schedule.

The contractor must meet or exceed all transportation and logistical requirement for effective delivery and distribution of materials.

The contractor must meet this objective at least 100 % of the time.

COR

surveillance/

Satisfactory past performance evaluation or better if all transportation and all logistical support provide to effect delivery.

Unsatisfactory past performance evaluation, if delivery and distribution delayed by one day from date of requested delivery date.

PRS #4

The contractor shall establish and comply with procedures for 1) textbook ordering process, 2) book adoptions and deletions and their estimated due dates, and 3) assembling/packaging of material to be distributed directly to the students or an alternate address/location as required.

The contractor must meet or exceed all procedural requirements for ordering, assembling/packaging of material to be distributed or shipped.

The contractor must meet this objective at least 100 % of the time.

COR

surveillance/

Satisfactory past performance evaluation or better if all procedural requirements for ordering, assembling/packaging of material to be distributed.

Unsatisfactory past performance evaluation, procedures not met for ordering, assembling/packing of shipped materials.

PRS #5

The contractor shall communicate and comply with all requests from the COR or other authorized government representative on sales activity, pricing models for textbooks requested, quotes, and invoicing when requested.

The contractor must meet or exceed the requirement to fulfill all requests for information from the COR or other authorized government representative.

The contractor must meet this objective at least 100 % of the time.

COR

surveillance/

Satisfactory past performance evaluation or better if all requests for information is provided.

Unsatisfactory past performance evaluation, requests for information not provided after two requests with no response from contractor.