Attach 2 PWS final-Feb 24.pdf

RFQ No.: FA5270-24-Q-A001 Attachment 2 – Performance-based Work Statement

PERFORMANCE-BASED WORK STATEMENT

FOR

TRANSPORTATION OF GOVERNMENT FURNISHINGS

OKINAWA, JAPAN

718 CES/CEHSF

KADENA AIR BASE, OKINAWA

June 2023

PWS Review by: CO: E. Wendy Mendez/Date: 11 Mar 21 PWS Review by CA: Atsuko Izumi/Date: 19 May 22 Final Review by QAPC: Rosita V. Crawford/Date: 23 Jun 22

RFQ No.: FA5270-24-Q-0001

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 2 - 9

2 SERVICES SUMMARY 9 - 11

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES 11 - 12

4 GENERAL INFORMATION 12 - 17

5 APPENDICES 18 - 26

1. DESCRIPTION OF SERVICES

The Contractor will provide all personnel, vehicles, labor, equipment, tools, materials and supervision necessary to accomplish intra-island transportation of Government-owned furnishings and appliances, as set forth in this Performance-based Work Statement (PWS) for accompanied and unaccompanied members.

1.1. BASIC SERVICES

1.1.1. Categories of Moves. The Contractor should perform transportation of Government furnishings and appliances services to following areas:

A. Between Furnishings Management Section (FMS) warehouses and on-base Military Family

Housing (MFH) or off-base private rental quarters;

B. Between on-base MFH and off-base private rental quarters;

C. Between the Chibana Furnishings Management warehouses (Building No. 54425, 54414, 54413, 54410) and the Camp Kinser Furnishing warehouse (Building No. 300);

D. Between either the Camp Kinser Furnishings Management warehouse or the Chibana

Furnishings Management warehouse and the Defense Logistics Agency (DLA);

E. Between dormitories on Kadena Air Base and the DLA;

F. Between U.S. Air Force owned dormitories island-wide located in Okinawa Japan (for example Okuma) and FMS warehouses;

G. Between on-base MFH units on the same base (same base house to house)

H. Between Air Force dormitory rooms on Kadena Air Base

I. Between the Chibana Furnishings Management warehouses Building No. 54425, 54414, 54413, 54410

1.1.2. Move Services. Move is defined as the ordering and movement of Government furnishings and appliances to/from the warehouse and an occupant’s residence (on or off-base). Other type of moves are defined as General Cargo Delivery Services and is covered in PWS section 1.2.

1.1.2.1. Classification of moves:

1. CLASS 1 MOVE – 1 to 12 pieces of furnishings/appliances per stop delivery

2. CLASS 2 MOVE – 13 to 25 pieces of furnishings/appliances per stop delivery

3. CLASS 3 MOVE – 26 to 50 pieces of furnishings/appliances per stop delivery

1.1.3. Zone Categories. The performance area for transportation of Government furnishings and appliances services is divided into two geographical zones: Chibana Warehouse zone and Camp Kinser Warehouse zone for accompanied and one all island zone for unaccompanied.

1.1.3.1. Chibana Zone Categories. The Chibana Furnishings Management Warehouses are buildings 54410, 54413, 54414 and 54425, as indicated by Appendix C. The Contractor is suggested to begin services at Chibana warehouses at 0730 hours and required to finish services at Chibana warehouses before Chibana warehouses close at 1630 hours unless other locations and requirements are directed with the Contracting Officer Representative (COR). The Chibana Warehouse area and zone classifications are listed below in Table 1:

TABLE 1: Chibana Zone Categories

Chibana - Zone 1 Camp Shields O’Donnell Gardens Chibana Kadena Air Base

Chibana - Zone 2 Yomitan-son Kadena-Cho Chatan-Cho Okinawa-Shi Camp Lester Plaza Housing

Chibana - Zone 3 Uruma-Shi Onna-Son Kitanakagusuku-Son Ginowan-Shi Camp McTureous Camp Courtney Camp Foster

Chibana - Zone 4 Kin-Cho and all areas north of Kin- Cho Camp Kinser Urasoe-Shi Naha-Shi Nakagusuku-Son Nishihara-Cho South of Naha-Shi Nishihara-Cho

1.1.3.2. Kinser Zone Categories. The Camp Kinser Furnishings Management Warehouse is located at building 300, Camp Kinser, as indicated by Appendix C. The Contractor is suggested to begin services at the Camp Kinser warehouse no later than 0730 hours and required to finish services at Camp Kinser warehouse before Kinser warehouse close at 1630 hours, unless other locations and requirements are directed with the COR. The Camp Kinser Warehouse area and zone classifications are listed below in Table 2: Kinser Zone Categories.

TABLE 2: Kinser Zone Categories

Kinser - Zone 1 Camp Kinser Urasoe-Shi

Kinser - Zone 2 Naha-Shi Nakagusuku-Son Nishihara-Cho Ginowan-Shi

Kinser - Zone 3 Camp Foster, Camp Lester Chatan Cho (Kitamae, Chatan) South of Naha-Shi/Nishihara-Cho

1.1.3.3. Chibana Warehouse all island Zone – Unaccompanied. The Unaccompanied Furnishings Management Warehouse is located at building 54413 Chibana, as indicated by Appendix C. The Contractor is suggested to begin services at building 54413 Chibana warehouse at 0730 hours and required to finish services at building 54413 Chibana warehouse before building 54413 close at 1630 hours, unless other locations and requirements are directed with the Contracting Officer Representative (COR). The Unaccompanied Warehouse area and zone classifications are listed below in Table 3: Chibana Warehouse all island Zone – Unaccompanied.

TABLE 3: Chibana Warehouse all island Zone – Unaccompanied

Chibana – Zone 1 Camp Shields O’Donnell Gardens Chibana Kadena Air Base & Kadena Air Base Unaccompanied Dormitory Buildings

Chibana - Zone 2

Yomitan-son Kadena-Cho Chatan-Cho Okinawa-Shi

Chibana - Zone 3

Uruma-Shi Onna-Son Kitanakagusuku-Son Ginowan-Shi

Chibana - Zone 4 Kin-Cho and all areas north of Kin-Cho Urasoe-Shi, Naha-Shi Nakagusuku-Son, Nishihara-Cho South of Naha-Shi, Nishihara-Cho

1.1.4. Tasks. Tasks applicable to performance under this PWS includes timely pick-up, delivery, preparation and padding, loading and unloading, transportation; assembly, disassembly, placement;

and installment of furnishings and appliances.

The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

1.1.4.1. The Contractor is suggested to begin services at 0730 hours on the date specified for performance of services, and required to complete all ordered services before Chibana and Kinser warehouses close at 1630 hours the same day, unless such delays are coordinated with the COR.

The Contractor should ensure sufficient vehicles; equipment and personnel are available for the timely completion of scheduled services. The Government reserves the right to request weekend services for incomplete scheduled services or natural disaster recovery services. If the Contractor needs an entry authorization to the warehouse compound before 0730 hours, the Contractor should coordinate with the COR to receive authorization. Furnishing Management Warehouse allow the Contractor to load the first AM delivery for the next business day per truck. The Contractor will leave one standby team of at least two workers until at 1630 hours and or Chibana warehouses close.

1.1.4.1.1. Scheduled services. Truck schedules for the next business day will be assembled by Furnishings Management Warehouse Foremen or alternates and meeting of the Contractor’s managers or alternates’ attendance. Normally, the Chibana Furnishings Management Warehouse will provide the Contractor a written notification of ordered scheduled services to the Contractor by 1430 hours the day prior to service performance.

1.1.4.1.1.1. Short-notice request. In the event of a short-notice request after 1430 hours the day prior notification, when 1430 hours the day prior notification is not possible, the COR will notify and coordinate directly with the contract manager or the alternate no later than 1630 hours, the same day. The Contractor reserves the right to decline short-notice request.

1.1.4.1.1.2. Request on the same day. Military requirements may warrant cases involving request on the same day. The government will pay ‘Same Day Addition Fee’ to the Contractor for request on the same day, when the Contractor finish the day’s service and left, but return to the warehouse for request on the same day or the Contractor attended only for work of request on the same day or the Contractor has to wait more than 15 minutes to commence work of request on the same day for the time control which requested by FMS warehouse.

1.1.4.1.1.3. Scheduled appointment notification

The Contractor should be responsible for providing an English speaking representative for the purpose of providing information to customers upon request on whether they are scheduled for morning or afternoon delivery times. To ensure that the customers’ information is being protected, truck schedule must be shredded and disposed immediately after the daily schedule has been completed. The Contractors shall not use the customer information for anything other than to notify them of AM/PM schedules.

1.1.4.1.2. Typhoon and Natural disasters: Scheduled services should be concluded or terminated early within two hours of declaration of Tropical Cyclone Condition of Readiness (TCCOR) 1 and no later than declaration of TCCOR 1C (One Caution). After a typhoon passes, and TCCOR 1R (One Recovery) ends and TCCOR Storm Watch, TCCOR Storm Watch, or TCCOR 4 are declared, the Contractor will resume services if declared during normal duty hours, that is, not later than 1630 hours or the next workday if declared outside of normal duty hours.

1.1.4.1.2.1. If the Contractor resumes operations on the day that TCCOR 1R (One Recovery) ends and TCCOR Storm Watch, TCCOR Storm Watch, or TCCOR 4 is declared, the Contractor will coordinate with the COR to determine what services should be completed not later than 1930 hours that day. Services that cannot be completed that day, will be completed the following day.

1.1.4.1.2.2. The Government may order services after a typhoon to be accomplished on Saturday, Sunday, or a Federal Holiday to recover after a typhoon. Non-emergency and normal weekday scheduling services will be in accordance with PWS paragraph number 4.6, Hours of Operation.

1.1.4.1.2.3. The same practices apply after a natural disaster other than a typhoon upon notification by the Contracting Officer or COR.

1.1.4.2. Preparation, Padding, Loading and Unloading

1.1.4.2.1. The Contractor must prepare, pad, load and unload all furnishings/appliances in a manner that prevents damage from scratches, dents, chaffing, breakage, or movement during shipment, in accordance with the Contractor’s best commercial practices. The Contractor should provide all protective covering tools to ensure on-base government quarters/buildings or off-base private rental quarters/buildings, fixtures, and elevators are safeguarded.

1.1.4.2.2. Padding and covering tools must be appropriate to prevent furnishings/appliances and on-base government quarters/buildings or off-base private rental quarters/buildings, fixtures, and elevators from damages.

1.1.4.2.3. Serviceable mattresses and box springs should be protected from damage caused during shipment, to include, but not limited to dirt, contaminants, tears, rubbing, and from outside elements such as moisture/rain.

1.1.4.3. Transportation of Furnishings/Appliances. The Contractor must provide all necessary vehicles, manpower personnel, tools, packing material and equipment necessary in the handling, loading and unloading of furnishings and appliances to perform all scheduled services. During inclement weather, the Contractor should provide all protective covering to ensure furnishings/appliances in their possession are safeguarded from the elements during delivery/pickup.

1.1.4.4. Assembly, Disassembly and Placement. Upon delivery to the residence, the Contractor must position and install furnishings/appliances, in the rooms as requested by the occupant. If not specifically requested by the occupant, the Contractor will place furnishings/appliances in appropriate rooms of the dwelling for the ready availability of occupant’s use. The Contractor should not be required to move a positioned item that satisfies the customer’s request more than once. The Contractor should ensure the contract personnel performing the loading, unloading and placement of furnishings and appliances exercise appropriate good care to preventing damages to government owned furnishings/appliances, occupant’s personal property, on-base government quarters or off-base private rental quarters. The Contractor will be held liable for all damages that are associated or committed while performing the assembly, disassembly and placement services.

1.1.4.4.1. The Contractor should remove all furnishings/appliances wrappings and other debris accumulated during loading, unloading, placement, installation and servicing of items. The Contractor should remove all wrappings and other debris from the customer’s residence and return it back to the government warehouse for disposal.

1.1.4.4.2. No-Show/Not Ready. When the occupant is not present at the time of the scheduled service, the Contractor will wait 15 minutes before loading/unloading of government furnishings. If the occupant fails to appear within 15 minutes, after arrival of the Contractor, the Identification and Condition Verifier accompanying the Contractor will direct the Contractor to return undelivered items back to the designated Government warehouse or continue to the next scheduled residence.

The Contractor should be entitled compensation for no-show/not ready fee. When Government-owned furnishings/appliances are not cleaned, not cleared of personal items and/or the Contractor cannot access to furnishings due to dwelling condition such as narrow stair way/isle/doors, in that case, occupant is Not Ready. The Identification and Condition Verifier accompanying the Contractor will direct the Contractor to return to designated Government warehouse or continue to the next scheduled residence. The Contractor should be entitled compensation for no-show/not ready fee. The government will be liable for payment of No-show/Not Ready fee to the Contractor when the occupant fails to meet a scheduled service appointment, or when a scheduled request is approved for cancellation by the government after furnishings/appliances have been loaded into the Contractor’s vehicle or a scheduled request is approved for cancellation by the government when the Contractor is on the way to the requested residence.

1.1.4.5. Appliance Installation. All appliances should be installed/uninstalled at the designated location of the scheduled service. Installation includes plug-in of appliances, connection of hoses of appliances and installation of the Government-furnished dryer vent duct. In case refrigerator(s) is not movable through an entrance or a hallway, the Contractor must be able to extract the door of the refrigerator(s). Doors that have been external must be put back in its original place. Whether or not the refrigerator was able to move through the entrance or a hallway, it will not affect the fee. The fee is the same as ‘1.1.4.1.1.2. Request on the same day.’

1.1.4.6. General Officer Quarter (GOQ). In many cases, regular accompanied furnishings and GOQ furnishings (exclusive use for General Officer Quarter) are supplied in a mixed manner to the

GOQ. The GOQ furniture is larger, heavier, and have different shapes and specifications than the regular accompanied furniture. Therefore, handling the items takes more time and personnel. In addition, each one through five pieces of GOQ furnishings per schedule will be subject to a GOQ additional fee.

1.1.4.7. Dwelling Modifications. The Contractor should not modify any dwelling for the purpose of delivery and pick-up furnishing/appliance items. This consists of, but not limited to, the unscrewing and removal of doors, hinges, windows, etc. The Contractor is not required to lift furnishings/appliances over walls, through windows, and/or balconies during the performance of this contract. In accordance with proper safety practice, the Contractor should not remove footwear during scheduled services of furnishings/appliances during warehouse, on or off-base operations due to safety requirements.

1.1.4.8. Furnishings/Appliances Delivery in Multi-Story Buildings. Furnishings/appliances delivery or pick up services for the 4th floor or higher level of the building that do not have an elevator available will have an additional fee. Delivery for the residences from the 5th floor or higher that do not have an elevator available will not be made. During inclement weather, when the building only has outdoor stairs, the Identification and Condition Verifier accompanied the Contractor may cancel the delivery/pick up of the item(s), and coordinate reschedule with the COR.

For this contract, on-base service elevators will be utilized for the delivery or pick-up service of furnishings/appliances. If the service elevator is out-of-order, personnel elevators may be utilized.

The elevator should not be in the opened locked possession if inconvenience for the residents. The unit price for “Multi-Story Fee 3rd Floor” should be applicable to the services for building 3rd floor.

An additional 50% of the unit price for “Multi-Story Fee 3rd Floor” applies to furnishings/appliances delivery or pick up services per schedule for the house/apartment 4th floor or higher. An additional 50% of the unit price for “Multi-Story Fee 3rd Floor” applies to furnishings/appliances delivery or pick up services for the unaccompanied dorm moves per day, per floor, per building 4th floor or higher.

2. GENERAL CARGO DELIVERY SERVICE

From time to time, the Government should require general cargo delivery services. A general cargo delivery service consists of one load per delivery. A load is defined as a truck load not to exceed the space capacity of a four-ton truck. If a load is less than the space capacity of a four-ton truck, it will still be considered a load. General Cargo delivery services are defined below.

1.2.1. Chibana Warehouse to/from Kinser Warehouse or DLA Moves. This special delivery service is the movement of accompanied furnishings/appliances in an area between Chibana Warehouse(s) and Camp Kinser Furnishings Warehouse building number 300 or from Chibana Warehouse(s) to DLA at Camp Kinser.

1.2.2. Kinser Warehouse to DLA. This special delivery service is the movement of accompanied furnishings/appliances from Kinser Warehouse to DLA at Camp Kinser.

1.2.3. Dormitories/Chibana Warehouses#1 to DLA or Kinser Warehouse Moves. This general delivery service is the movement of unaccompanied furnishings/appliances from Kadena Air Base Dormitories/Chibana Warehouse building number 54413 to DLA at Camp Kinser base. In case if

DLA appointment cancellation, unaccompanied furnishings/appliances may be delivered to Camp Kinser Furnishings Warehouse.

1.2.3.1. Kinser Warehouse to DLA. This special delivery service is the movement of furnishings/appliances pending DRMO from Kinser Warehouse to DLA at Camp Kinser.

2. SERVICE SUMMARY

2.1. The performance threshold briefly describes the minimum acceptance levels of services required for each requirement. The Contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet the essential needs. For the Performance Objective to be met, service delivery must be in compliance with applicable performance standards. The performance threshold describes the minimum overall levels of service delivery required for quality control. All services must meet the requirements written in the performance threshold. Otherwise, it will not be accepted.

Performance

Objective

PWS

Paragraph

Performance Threshold

Remedy Method of Assessment

SS-1

Completion of daily scheduled service

1.1.4.1.

thru 1.1.4.1.3.

95% on time per month

Re-performance Within the earliest schedule possible

Monthly Surveillance, Customer Complaint

SS-2

Preparation, Padding, Loading and Unloading

1.1.4.2. Performance is

acceptable when;

1. No more than 2 customer complaints per 200 pick-up and set up schedules per month.

2. No more than 2 or less performance failures are discovered per month by periodic surveillance.

Re-performance Within the earliest schedule possible

Monthly Surveillance, Customer Complaint

SS-3

Transportation of Furnishings and Appliances

1.1.4.3. Performance is

acceptable when;

1. No more than 2 customer complaints per 200 pick-up and

Re-performance Within the earliest schedule

Monthly Surveillance, Customer Complaint set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

possible

SS-4

Furnishings and appliances Assembly, Dis-assembly, and Placement

1.1.4.4. Performance is

acceptable when;

1. No more than 2 customer complaints per 200 pick-up and set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

Re-performance Within the earliest schedule possible

Monthly Surveillance, Customer Complaint

SS-5

Furnishings and Appliances Setup

1.1.4.5.

Performance is acceptable when;

1. No more than 2.

customer complaints per 200 pick-up and set up schedules per month.

2. No more than 2 or less defects are discovered per month by periodic surveillance.

Re-performance Within the earliest schedule possible

Monthly Surveillance, Customer Complaint

2.2. NON - SERVICE SUMMARY (NSS)

The Government has the right to inspect and test all services that have been tendered for acceptance.

Therefore, the COR will conduct surveillance for SS items and non-SS items as well. When the COR identifies unacceptable performance on non-SS items, the COR shall follow the procedures in non-SS plan, entitled, Unacceptable Performance.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

The government will make available to the Contractor, for the accomplishment of this contract, the items described in Appendix C. This Government maintains all records of its property, and the property will never leave the Government’s control. The Government will always have personnel on-site while the Contractor performs the service.

3.1. FACILITIES

The government will furnish to the Contractor facility space as specified in Appendix C and this paragraph.

3.1.1. The Contractor employees will be authorized use of employee lounges/break and bath rooms at building number 54413, 54414 and 300, Furnishings Management Warehouse.

3.2. PARKING FOR CONTRACTOR’S TRUCKS

The Contractor will be authorized to park trucks used in the performance of this contract within the fenced area of Chibana Furnishings Management Warehouse or Camp Kinser’s Furnishings Management Warehouse, during non-duty hours.

3.2.1. The Contractor is prohibited from washing the exterior of trucks within the Furnishing Management Warehouse areas. The Contractor assumes all risk to its trucks and contents while, including parked within the Furnishings Management warehouse areas and the delivery locations.

The government will not be held liable for any damage or loss while providing this service.

3.3. UTILITIES

The Contractor should instruct employees in utilities conservation practices. The Contractor should be responsible for operating under conditions which prevent the waste of utilities, including the following:

3.3.1. Lights should be used only in areas where and when work is actually being performed.

3.3.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems should not be adjusted by the Contractor or by the Contractor’s employees unless authorized.

3.3.3. Water faucets or valves should be turned off after the required use has been accomplished.

Non-Service Summary Items PWS Paragraph

COR Responsibilities

1. Truck Schedule assemble meeting attendance

1.1.4.1.1. QCI should explain a reason of non-attendance in

writing when non-attendance continues more than three times or more

2. Safety and PWS Paragraph

4.12.5.1. training for all the Contractor’s employees

4.10. and 4.12.5.1.

Notify the Contractor’s QCI when identify the employee that the training is insufficient

3.3.4. The Contractor should be authorized to recharge rechargeable batteries for tools used in the performance of this requirement.

3.3.5. Use of Government telephones is not authorized.

4. GENERAL INFORMATION

4.1. RECORD OF INSPECTIONS

Records of inspections should be kept and made available to Government throughout the Contract performance period and for the period after contract completion until final settlement of any claims under this contract.

4.2. QUALITY ASSURANCE.

The government will periodically evaluate the Contractor’s performance by appointing a representative to monitor performance to ensure services are received. The government representative (GR) will evaluate the Contractor’s performance through intermittent on-site inspections and receipt of complaints from base personnel. The government may inspect each task as completed or determine other appropriate quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the installation. The Contractor should be responsible for initially validating customer complaints. However, in cases of disagreement between the customer and the Contractor, the GR should make final determination of the validity of customer complaint(s).

4.2.1. The COR and alternate are the authorized GR(s) who will perform assessments of the Contractor’s performance. After contract award, the identity of the COR, with a letter defining their duties and authority will be promptly furnished to the successful bidder.

4.2.2. The COR or alternate will inform the contract manager in person when discrepancies occur and will request corrective action plans. The COR or alternate will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist.

4.2.3. Any matter concerning a change to the scope, prices, terms or conditions of this contract should be referred to the CO through the COR.

4.2.4. The Contractor’s performance during the term of this contract is subject to review by the CO or authorized representative at anytime, anywhere.

4.3. PERFORMANCE EVALUATION MEETINGS

The CO may require the Contract Manager to meet with the CO, Contract Administrator, COR and other Government personnel as deemed necessary. The Contractor may request a meeting with the CO when the Contractor believes such a meeting is necessary. Written minutes of meetings will be recorded by the Contracting Office and all minutes should be signed by the Contract Manager and the CO for the contract file.

4.4. SECURITY REQUIREMENTS

The Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice. All vehicles should have the company name displayed in English and on both sides of the vehicles should be readable to a distance of at least 50 feet away.

4.4.1. ID Passes, Badges. The Contractor should obtain all clearances and/or passes as required for their employees to enter military installations on Okinawa prior to the contract start date. The Contractor should be responsible for all passes issued to their employees under this contract.

Applications should be coordinated through the CO or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the Contractor should be responsible for returning identification cards and base passes to Security Forces within 24 hours.

4.5. PHYSICAL SECURITY

The Contractor should be responsible for safeguarding all government property provided for the Contractor use. At the close of each work period, government facilities, property, and materials should be secured.

4.5.1. Key Control. – No keys/key cards will be issued to the Contractor.

4.5.2. Lock Combinations. – Lock combination will not be provided to the Contractor.

4.6. HOURS OF OPERATION

The Contractor should perform scheduled services ordered under this contract between 0730 and 1630 hours, Monday through Friday. Exceptions to the hours of operation include U.S. holiday and/or notification from the Furnishings Management Section representative on declared family days. In certain cases, the Government may request scheduled services on Saturdays or Sundays.

Weekend request should be in accordance with PWS paragraph number 1.1.4.1.2.2.

4.6.1. Holidays

The Contractor should provide services, except on the following holidays:

The Government may declare a “Family Day” where no pick-up or delivery services will be ordered or scheduled services will be minimized. In such cases, the Furnishings Management Section will notify the Contractor at least 12 hours in advance. There are typically 10 family days in an average year.

Day Holiday

First Day of January New Year's Day*

Third Monday of January Martin Luther King, Jr. Birthday

Third Monday of February President’s Day

Last Monday of May Memorial Day

Fourth of July Independence Day*

First Monday of September Labor Day

Second Monday of October Columbus Day

11 November Veteran’s Day*

Last Thursday of November Thanksgiving Day

25 December Christmas Day*

*If holiday falls on a Saturday, it will be observed on the preceding Friday. If it falls on a Sunday, it will be observed on the following Monday.

4.7. Electronic Invoicing Procedures

4.7.1. COR will verify that all services have been performed in a satisfactory manner and accept services performed by processing the Contractor’s invoice in the WAWF system.

4.7.2. Payment will be made to the Contractor upon submission of the invoice through the WAWF system.

The payment office will be: See block 18a on page 1 of SF1449

4.8. GOVERNMENT OBSERVATIONS

Government personnel, other than COs and CORs, may from time to time, with CO coordination, observe the Contractor operations. However, these personnel may not interfere with the Contractor performance or make any changes to the contract.

4.9. SAFETY REQUIREMENTS

In performing work under this contract, the Contractor must;

4.9.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.9.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910).

4.9.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for the Contractor personnel at no cost to the government.

4.9.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the Contractor.

4.9.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.9.6. Record and report promptly (within one hour) to the CO or designated (GR), all available facts relating to each instance of damage to the government property or injury to either the Contractor or the government personnel.

4.9.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

4.9.8. If the government elects to investigate of the accident/mishap, the Contractor should cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.9.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

4.9.10. Ensure personnel have the following on-base emergency services phone numbers programmed into their cell phones:

While working on Kadena, Okuma, Security Police and the Fire Department contacts are indicated on Appendix C

While working on Camp Foster, Camp Courtney, Camp Hansen, Camp Schwab, or Camp Kinser, call Foster Dispatch at 098-911-1911.

4.10. TRAINING

The Contractor will be responsible for safety and PWS. para 4.12.5.1. training all employees.

4.11. MANDATORY REQUIREMENT

4.11.1. REGISTRATION AND GRANTING AUTHORIZATION on CONSIGNED

FREIGHT FORWARDING BUSINESS (MANDATORY)

The Contractor, including any subcontractors used to transport cargo, will be registered as a first class consigned freight forwarding business.

4.12. CONTRACTOR PERSONNEL

4.12.1. Contractor Manager. The Contractor will provide a responsible and adequately trained Contract Manager and an alternate contract manager (responsible in the absence of the contract manager) who should be responsible for the performance of the services and making decisions on behalf of the Contractor. The name of the contract manager and alternate should be provided to the CO in writing prior to the start of the first performance period.

4.12.2. The Contract Manager or alternate should have full authority to act on the Contractor’s behalf on all contract matters relating to daily operations of this contract.

4.12.3. The Contractor Manager or alternate should be available during normal duty hours within two hours to meet on the installation with government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the Contract Manager, or alternate, should be available within four hours.

4.12.4. The Contractor Manager and alternate must be able to effectively read, write, speak, and understand English.

4.12.5. Contractor Employees. The Contractor should not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.12.5.1. The Contractor personnel should present a neat appearance and be easily recognized as the Contractor employees. This should be accomplished by wearing distinctive clothing bearing the name of the company. The appropriate name tags should have company name and employee name in English by printing or embroidering.

4.12.5.2. The Contractors should not employ any person, who is an employee (including local national employee) of the U.S. Government. Additionally, the Contractor must not employ any person who is an employee of a military department or the DoD, unless that person has obtained approval necessary under his/her agency’s implementation of DoD 5500-7-R, The Joint Ethics Regulation.

4.13. VEHICLES

The Contractor must comply with local registration/transportation regulations including use of green plated vehicles before performance of the contract. Vehicles should be in satisfactory mechanical condition and should present a neat and clean appearance. The Contractor should operate vehicles in compliance with base traffic regulations. All vehicles of the Contractor should have valid comprehensive insurance coverage for Bodily Injury, in addition to the Japanese Compulsory Insurance (JCI), and Property Damage.

4.14. JAPANESE ROAD LAWS

4.14.1. The Contractor should comply with Japanese Road Laws while on US Military installations to specifically include: Article 43 the Road Law (Japan) (prohibited acts relative to roads). No person should commit the following described acts:

4.14.1.1. Damaging the road, causing roads to be littered with debris, polluting the roads with debris or fallout from motor vehicles or otherwise defacing roads unreasonably or without due cause.

4.14.1.2. Article 43-2 (Measures to be taken to prevent cargo or things loaded on motor vehicles from falling out)

4.14.2. The agency managing a road may when there is reasonable cause for him to feel that items or cargo being carried in or on a motor vehicle may fall out and damage, pollute, or otherwise deface the road in such manner as to hinder or obstruct the traffic, order the operator of the vehicle in question to take steps or measures necessary to prevent occurrence of such hindrance by stopping operation of the vehicle, or correcting the method of loading or traveling or operation of the vehicle.

4.15. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The Contractor is required to completely fill in all required data fields in the Service Contract Report (SCR) at www.SAM.gov. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September.

While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year Contractors may direct questions to the SAM.gov service desk https://www.fsd.gov/fsd-gov/home.do.

*Reporting Period: Contractors are required to input data by 31 October of each year. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and the Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. User Guide: Data for Air Force service requirements must be input at www.sam.gov <http://www.sam.gov/>. A quick start user guide is available at on the SAM.gov website at https://sam.gov/ (look under Help).

https://www.fsd.gov/fsd-gov/home.do https://sam.gov/

5. APPENDICES

A. ACRONYMS & ABBREVIATIONS LIST

B. WORKLOAD ESTIMATES

C. GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

D. CHIBANA AREA AND KINSER AREA ZONE MAP

E. APPLICABLE PUBLICATIONS AND FORMS

APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

CAP Corrective Action Plan

CFR Code Federal Regulation

CO Contracting Officer

COR Contracting Officer Representative

DEPT Department

DLA Defense Logistics Agency

DOD Department of Defense

FAR Federal Acquisition Regulation

GOQ General Officer’s Quarter

GR Government Representative

OSHA Occupational Safety and Health Act

PBSA Performance Based Service Acquisition

PWS Performance-Based Work Statement

QA Quality Assurance

QAP Quality Assurance Personnel

SS Services Summary

USAF United States Air Force

APPENDIX B

WORKLOAD ESTIMATES

B1. MONTHLY SERVICES DATA AVERAGES:

FY2020 (From 1 October 2019 to 30 September 2020) MOVES:

ACCOMPANIED: 6,159

UNACCOMPANIED: 1,595

FY2021 (From 1 October 2020 to 30 September 2021) MOVES:

ACCOMPANIED: 6,731

UNACCOMPANIED: 1,135

The following number is the historical data of the period of FY2022/April 2022 – March 2023.

ACCOMPANIED CHIBANA AREA

MOVES

ZONE CHIBANA ZONE 1 CHIBANA ZONE 2 CHIBANA ZONE 3 CHIBANA ZONE 4

TOT

AL

QT

Y

QT

Y

QT

Y QTY

QT

Y

QT

Y

QT

Y

QT

Y QTY QTY

QT

Y

QT

Y QTY

APR 17 90 37 55 33 20 23 24 11 4 4 0

MAY 26 134 52 74 36 23 35 31 31 10 3 0

JUNE 35 111 78 93 51 37 39 48 36 10 5 0

JULY 34 103 77 89 28 30 24 26 41 6 2 2

AUG 32 100 92 88 24 26 29 30 36 5 2 1

SEP 22 74 63 59 39 24 24 29 26 8 3 1

OCT 26 219 56 58 41 29 11 16 22 5 3 0

NOV 26 93 52 59 30 15 12 20 12 4 1 0

DEC 18 77 48 50 36 11 19 31 14 5 3 0

2023/JA

N 8 80 41 53 18 9 15 20 7 3 1 0

FEB 10 79 29 34 38 13 17 29 13 4 6 2

MAR 12 79 31 51 22 9 25 67 21 7 9 3

TOTAL 266 1239 656 763 396 246 273 371 270 71 42 9 4,602

ACCOMPANIED KINSER AREA

MOVES

ZONE KINSER ZONE 1 KINSER ZONE 2 KINSER ZONE 3 TOTAL

2022 QTY QTY QTY QTY QTY QTY QTY QTY QTY QTY

APR 3 15 5 0 0 0 14 22 12 71

MAY 3 24 11 3 0 0 46 27 0 114

JUNE 4 11 12 6 0 2 27 37 56 155

JULY 1 15 12 2 0 0 24 40 51 145

AUG 2 11 27 9 1 0 13 38 50 151

SEP 2 16 8 1 7 1 11 26 41 113

OCT 0 8 7 6 3 2 16 21 36 99

NOV 6 1 2 2 2 1 4 22 13 53

DEC 3 8 3 2 2 0 15 28 14 75

2023/JAN 2 9 5 0 0 0 9 20 7 52

FEB 0 0 0 0 0 0 0 0 0 -

MAR 0 0 0 0 0 0 0 0 0 -

TOTAL 26 118 92 31 15 6 179 281 280 1,028

ACCOMPANIED INTRA BASE DIRECT MOVE

No Show, Same Day Request

INTRA-BASE

DIRECT MOVE SPECIAL ITEM QTY

Class Class1 Class2 Class3 TOTAL DELIVERY No Show 246 2022 QTY QTY QTY QTY QTY Special Action 0

APR 0 14 6

MAY 0 15 6

JUNE 0 6 10

JULY 1 1 1 2

AUG 0 1 4

SEP 0 1 6

OCT 0 0 8

NOV 1 1 8 10

DEC 0 2 4

2023/JAN 0 1 6

FEB 0 7 6

MAR 1 1 0 0

TOTAL 1 0 2 3 56 68

UNACCOMPANIED CHIBANA AREA

MOVES

ZONE ZONE 1 ZONE 2 ZONE 3 ZONE 4

2022 QTY QTY QTY QTY QTY QTY QTY QTY QTY

APR 69 1 47 3 6 1 0 0

MAY 59 0 47 4 7 0 0 0

JUNE 51 5 61 6 9 0 2 0

JULY 35 4 61 4 3 0 0 0

AUG 54 3 53 7 11 1 2 0

SEP 44 2 56 5 9 2 2 0

OCT 72 2 51 9 6 1 3 0

NOV 65 1 46 7 9 1 1 0

DEC 110 0 47 5 4 2 0 0

2023/JAN 29 0 34 2 5 0 0 0

FEB 106 1 37 9 5 2 0 0

MAR 126 1 60 9 6 2 0 0

TOTAL 820 20 600 70 80 12 10 0

1,132

UNACCOMPANIED

No Show, Same Day Request

SPECIAL

DELIVERY ITEM QTY

FY22 B012 B013 TOTAL No Show 82 APR 4 6 0 Special Action 0

MAY 0 0

JUNE 0 0

JULY 2 0 0

AUG 0 2

SEP 0 0

OCT 0 2

NOV 0 4

DEC 0 4

2023/JAN 0 0

FEB 0 0

MAR 0 9

TOTAL 6 6 23

APPENDIX C

GOVERNMENT FURNISHED PROPERTY/SERVICES/MATERIALS

C1. Facilities. For loading an off-loading purpose, the Government will furnish the Contractor the following loading dock facilities:

FACILITY SQUARE FEET LOCATION

300 900 Camp Kinser

54410 720 Chibana

54413 900 Chibana

54414 900 Chibana

54425 900 Chibana

Driveways to the loading docks will always be clear for Contractor use during hours of operation.

Contractor employee vehicle parking spaces will be on as available basis.

C2. Services. The following services will be provided to the Contractor for performance of the requirements.

Security Police and Fire Protection. The following telephone numbers are furnished.

Security Police Fire Protection

Kadena Air Base 634-2475 1. When dialing from an on-base phone dial 911.

2. When dialing from a cell phone dial 098-934-5911.

Army 644-4715 1. When dialing from an on-base phone dial 911.

2. When dialing from a cell phone dial 098-911-1911. 911

Camp Courtney/McTureous 622-9608/9690

Camp Kinser 637-3500/1736

Navy 622-1400

Utilities. The following utilities will be provided, as required:

1. Water

2. Electricity

C3. Materials The Government will provide the Contractor the following materials.

DESCRIPTION QUANTITY

3 to 2 prong electrical adapters for appliances As needed.

Hardware for assembly of furniture components, such as clips, nuts, bolts, clamps, etc.

As needed for each piece of furnishing.

Flexible duct for dryer vent One for each dryer serviced.

The Contractor will pick up the above items at Building 300, Camp Kinser or at Buildings 54410, 54413, 54414, 54425 Chibana.

APPENDIX D

CHIBANA AREA AND KINSER AREA ZONE MAP

APPENDIX E

APPLICABLE PUBLICATIONS AND FORMS

1. Names of employees and managers, who authorized base entry pass, under this contract

2. Incident and or accident report