Attach_1_SSN_CRM_(SAM).pdf

SOURCES SOUGHT NOTICE (SSN), Attachment 1

Subject: Customer Relationship Management (CRM) Support Services Date: January 21st, 2025

THIS SOURCES SOUGHT NOTICE (SSN) IS ISSUED SOLELY FOR INFORMATION GATHERING

PURPOSES. IT IS NOT A SOLICITATION, REQUEST FOR PROPOSAL (RFP), REQUEST FOR

PROPOSAL (RFP), OR COMMITMENT BY THE GOVERNMENT TO AWARD A CONTRACT.

RESPONSES TO THIS NOTICE ARE VOLUNTARY AND WILL NOT CONSTITUTE OFFERS. THE

GOVERNMENT HAS NO OBLIGATION TO AWARD A CONTRACT, AND NO FUNDS ARE

AVAILABLE TO COVER COSTS ASSOCIATED WITH PREPARING RESPONSES. SUBMITTED

INFORMATION BECOMES GOVERNMENT PROPERTY AND WILL NOT BE RETURNED.

PROPRIETARY INFORMATION MUST BE CLEARLY MARKED, AND THE GOVERNMENT IS

NOT LIABLE FOR DAMAGES ARISING FROM IMPROPER IDENTIFICATION OF SUCH

INFORMATION. ALL PERSONNEL REVIEWING RESPONSES WILL HAVE SIGNED NON-

DISCLOSURE AGREEMENTS, AS REQUIRED BY 41 USC 423.

1. DESCRIPTION:

Please refer to Attachment 2, Draft Performance Work Statement (PWS).

2. ESTIMATED COST:

The estimated value of this requirement, including the base period and four (4) option years, is between $1.8M - $2M. This is not a firm estimate and is only being provided for informational purposes, so contractors are aware of the estimated magnitude of this requirement.

3. RESPONSE INSTRUCTIONS:

Interested vendors are requested to include, at a minimum, the following information:

1. Name of Organization, Cage Code, UEID, Business Size Status (under NAICS 541519), Telephone Number, Address, and Email address for the primary point of contact.

2. Identify contract vehicles available for this requirement (e.g., GSA Federal Supply Schedules, OASIS, NASA SEWP, or other government agency contracts). This information is for research purposes only and does not preclude participation in future solicitations.

3. Description of your organization’s capabilities, history & experience with regards to the entire requirement outlined in the PWS. This description should demonstrate ability to perform the services described in this notice and specifically the three (3) task areas outlined in the PWS (CRM Task Tracking and Management; CRM Workflow Automation and Analytics Integration;

Application Configuration and System Testing). Include examples of similar contracts and the ability to meet the technical and operational requirements.

4. Provide insight into your solution’s ability to manage large datasets, support automation, and integrate with existing government systems.

5. Detail your approach to system integration, training, and ongoing support to ensure smooth deployment and user adoption.

6. Provide 2-3 examples of significant CRM tasks your personnel completed in the past 5 years, focusing on customization of CRM fields, records, or data sets. Screenshots of design elements are welcome but not required.

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7. Provide any additional comments or questions about the specifics of this SSN. Please submit questions or comments via Attachment 3, Questions Template. Please note that questions and or comments are to be provided to assist the government in its acquisition strategy and that answers will not be provided at this point in the acquisition cycle.

Responses are limited to 10 pages including graphics; 11-pt. font minimum. Cover Page not included.

VENDORS WHO WISH TO RESPOND TO THIS SOURCES SOUGHT SHOULD SEND RESPONSES

VIA EMAIL NLT 31 JANUARY 2025 4:00 PM (LOCAL D.C. TIME) TO

BRANDON.PAYNE@FIRSTNET.GOV