Attach 1 - PWS AFRL Access Control MX.pdf

PERFORMANCE WORK STATEMENT

(PWS)

PHILLIPS RESEARCH SITE ACCESS CONTROL

SYSTEM MAINTENANCE

21 January 2021

1. The purpose of this procurement is for a Hirsch authorized dealer to maintain the Phillips Research Site (AFRL Kirtland) two (2) access control systems as well as system located in four

(4) Space and Missile Command (SMC) owned facilities. Both systems to be maintained are manufactured by Hirsch. The contract will include a Base period of performance (PoP) of one

(1) year, and four (4) option years.

2. Maintenance (Preventive / Troubleshooting and Repair). Equipment and software to be maintained includes, but may not be limited to: Velocity software; Hirsch TS/FICAM-ready Scramble Pads; MX1, MX4, and MX8 door controllers; HID PIV Class CAC readers; HES and Folger Adam electronic strikes; other electronic and/or mechanical lock release mechanisms;

General Electric magnetic release/ Request to Exit (REX) devices; Altronix power supply;

Logitech card printers; and Proximity and PIV enrollment stations.

2.1. Preventive Maintenance Visits.

2.1.1. The cost of all labor associated with preventive maintenance and other repair service calls will be covered by the firm-fixed-price of this contract.

2.1.2. All work shall be accomplished IAW manufacturer specifications.

2.1.3. The government reserves the right to have a representative present during testing and/or other maintenance activities.

2.1.4. All maintenance actions need to be verified by a government member prior to concluding work or departing for the day.

2.1.5. The contractor shall provide Preventive Maintenance (PM) inspections/testing semi-annually.

2.1.5.1. The contractor will be responsible for contacting AFRL Collateral

Security the first week of March and October to schedule the semi-annual PM to be performed in the months of April and November.

2.1.5.2. AFRL has a robust testing schedule and time where the facilities can be shut down or personnel sequestered so the contractor can perform the work may be limited. The work accomplished also includes classified areas; therefore, close coordination with the government Points of Contact (POCs) must to be maintained for routine and/or emergency repairs/maintenance as well as arrangement of escorts within the designated areas.

2.1.6. During the course of PM activities, the contractor may identify equipment and/or parts that have failed or are in need of replacement.

2.1.6.1. If equipment and/or parts need to be replaced, the contractor will notify the government before replacements are installed.

2.1.6.2. Equipment and/or parts will be procured and paid for following procedures outlined in paragraph 4 of this PWS.

2.1.6.3. The cost of labor to install the new equipment and/or parts will be included in the firm-fixed-price of this contract.

2.2. Hardware, Software, and Firmware Updates.

2.2.1. The contractor is responsible for keeping up-to-date on hardware, software, and firmware updates for the access control systems covered in this PWS.

2.2.2. A Systems Support Agreement (SSA) is required to allow use of the software and allow access to program updates. Costs associated with licensing and SSAs are covered under the Firm Fixed Price of this contract. The contractor is responsible for obtaining and maintaining license/support agreements within 30 days of contract award.

2.2.3. Non-critical updates will be installed at the contractor’s earliest convenience or during the twice yearly PM visits, whichever comes first.

2.2.4. In the rare event there is an update that is deemed critical (security vulnerability, system failure, etc.), the vendor will coordinate with the AFRL Collateral Security to install the update within 15 days of release.

2.3. Doors. All doors will be tested to ensure each one is recognized at the control station

(acknowledged/registered within software) and operating properly. Additionally, a function-check, cleaning, and adjustment of all electronic or mechanical doors releases and REX magnets/reader will be accomplished. The “lock down/lock down release” capability for all doors will be verified for proper function.

2.4. Badge Readers. All readers will be tested for proper functioning, recognition at control station (acknowledged/registered within software) and, if necessary, replacement of worn/unreadable keypads.

2.5. Badge Printer. The badge printers, currently located in Building 427 will be cleaned and function checked.

2.6. Control/Enrollment Stations. The computers at the AFRL Visitor Control Center and SMC Visitor Control Center, and Building 497 will be checked for proper operation, interoperability, and software updates installed.

3. Troubleshooting and Resolution.

3.1. Contractor shall provide technical support with a capable and qualified technician within

4 hours of notification, Monday-Friday, 0730-1630 hours, for emergency repair and/or replacement of failed or malfunctioning equipment.

3.2. Contractor shall provide emergency, after-hours support (1600-0800 hours, weekends and holidays) with a capable and qualified technician within 24 hours of notification.

3.3. Contractor shall provide non-emergency support with a capable and qualified technician within 48 hours of notification.

3.3.1. The government may waive the response time requirements in paragraphs 3.1 – 3.3 above, due to issues such as exercise schedules, previously scheduled meetings or events that cannot be moved, availability of government personnel to escort the contractor, etc. In those cases, the contractor and government will work together to schedule the repair visit as soon as possible.

3.4. After the problem with the access control system is identified, the contractor will advise the government of the problem before initiating any actions to resolve the issue.

3.4.1. The contractor may initiate repairs after obtaining government approval.

3.4.2. A full system test will be conducted by the contractor at the conclusion of work to ensure the problem was fixed and the entire system is functioning properly.

3.5. Repair / resolution of the problem should be completed no later than close of business on the next business day, unless there are extenuating circumstances. In those circumstances, the contractor will let the government know why the repair can’t be completed and provide an estimated date as to when the contractor will be able to complete the work.

4. Procurement and Payment of Parts/Equipment Due to Failures or Required Upgrades.

4.1. Parts and equipment are not part of the firm-fixed-price of this contract; the labor associated with the installation of the items is covered by this contract.

4.2. If the contractor determines that parts need to be replaced due to a failure or for a required upgrade, the contractor shall provide the government with the specific information about the part needed (e.g., type, make, model, manufacturer part number, quantity).

4.3. The government will determine how the part/equipment will be procured and paid for in accordance with government acquisition regulations.

4.3.1. If possible, the government may procure the parts directly from the vendor this contract is awarded to. The Government Purchase Card (GPC) will be the preferred method of payment for these item(s).

4.3.1.1. If the parts are purchased from the contractor, the contractor shall install only materials that are new and undamaged. Refurbished or used materials are not acceptable, unless they are provided by the contractor at no cost (temporary loan) to be used as an interim solution to resolve a problem until new parts can be ordered, delivered, and installed.

4.3.1.2. The contractor shall provide loaner or replacement equipment within 24 hours of malfunction or failure, regardless of the reason for malfunction or failure, if timely repairs/replacement cannot be completed.

4.3.2. If government acquisition regulations dictate another method of procurement, the government will order the equipment and then coordinate installation with the contractor after receipt.

5. Mission Essential Services.

5.1 The government has identified a portion of the functions in the PWS as essential contractor services in support of mission essential functions. The functions which are mission essential are all functions listed under paragraph 3 “Troubleshooting and Resolution”.

5.2 In accordance with (IAW) DFARS 252.237-7023 “Continuation of Essential

Contractor Services” the contractor shall be responsible to perform those services identified as essential contractor services during crisis situations (as directed by the Contracting Officer), in accordance with its Mission-Essential Contractor Services Plan. In the event the Contractor anticipates not being able to perform any of the essential contractor services during a crisis situation, the Contractor shall notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations.

5.3 The Mission-Essential Contractor Services Plan, submitted by the Contractor in response to the solicitation, will be incorporated in this contract. The Contractor shall maintain and update its plan as necessary. The Contractor shall provide all plan updates to the Contracting Officer for approval.

6. Scheduling Work.

6.1. The contractor shall attempt to perform work during normal business hours (0730-1630 hrs) Monday – Friday.

6.2. If the contractor determines that it must work beyond normal business hours or weekends, at no additional cost to the government, the contractor will make such arrangements with the government representative to arrange access to the facility and appropriate escorts.

6.3. As mentioned in paragraph 2.1.5.2, the unit has a robust testing schedule which requires close coordination and advance notification to facilitate service calls/repairs and PM visits.

6.4. The following holidays are recognized as Federal holidays and Government offices will not be open.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day

Presidents’ Day Veterans’ Day Memorial Day Thanksgiving

Independence Day Christmas

7. Base Access. All commercial trucks must enter through the contractor’s gate located just before the intersection of Gibson and Carlisle. Contractor base entry procedures must adhere to delivery vehicle process requirements mandated by Kirtland Air Force Base. Contractor shall coordinate with the AFRL/RDMSC POC and Base Security to gain permissions to access the base. Gate hours of operation are 0600-1800. Once at the gate, the driver must be able to show:

• Current vehicle registration

• Current proof of insurance

• A valid and current Driver’s License for the driver (with photo)

• A valid and current Driver’s License or other state-issued photo identification for any passenger(s) in the vehicle.

• A Bill of Lading which includes the Air Force installation name, date of anticipated delivery, and specific destination information.

8. Location of Work.

8.1. Work will be performed at:

Phillips Research Site AFRL Kirtland 3550 Aberdeen Dr SE Kirtland AFB, NM 87117

9. Government Points of Contact (POCs):

9.1. Government POCs will be provided upon award of contract.