Att1-SOW_NOI_SS_75N91024Q00157.pdf

STATEMENT OF WORK

1.0 TITLE

Preventive Maintenance Services for one (1) BD LSRFortessa Flow Cytometer with 4 Lasers and FACS Flow System

2.0 BACKGROUND

The Lymphoid Malignancies Branch (LyMB), Center for Cancer Research (CCR), National Cancer Institute (NCI), National Institutes of Health (NIH), focuses on to elucidate the mechanisms by which lymphomas develop and identify therapeutic vulnerabilities in lymphoid malignancies using in vivo and in vitro models and whole genome CRISPR screens of lymphoma cell lines. The LSR Fortessa Flow Cytometer is used extensively in support of ongoing cancer research at LyMB, particularly to investigate the pathogenesis of lymphoid malignancies and to identify therapeutic vulnerabilities in B-cell lymphoma. Timely, efficient and proper maintenance service of this flow cytometer instrument is critical for the research projects conducted at LyMB to ensure highest peak performance of this heavily used equipment.

3.0 SCOPE

The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for the following cytometer equipment system:

One (1) BD LSRFortessa Flow Cytometer, S/N R64717700197

Four (4) BD lasers (LX Red, LS Blue, and Yellow/Green; no S/N)

One (1) FACS Flow Supply System

One (1) HTS (High Throughput Sampler)

All maintenance services shall be performed on-site in accordance with the Original Equipment Manufacturer’s (OEM) most current standard commercial maintenance practices. Onsite and emergency services shall be provided during standard business hours (defined as 8:00 am – 5:00 pm EST, Monday through Friday, excluding Federal Holidays found at www.opm.gov/policy-data-oversight/pay-leave/federal-holidays and extended hours (5:00 pm – 9:00pm EST, Monday through Friday) for any issues not able to be resolved remotely, or during normal business hours.

Software updates/services may be provided remotely as applicable. All travel, labor, materials, and related charges shall be included in the purchase order price.

4.0 SPECIAL ORDER REQUIREMENTS

The Contractor shall provide all labor, materials, and equipment required to perform the following tasks:

4.1 PREVENTIVE MAINTENANCE

The Contractor shall perform two (2) planned preventive maintenance during the contract period.

Technically qualified factory-trained personnel shall perform this service. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance. Fees for labor, travel, and preventative maintenance replacement components as well as all preventive maintenance (PM) kits shall be included at no additional cost to the Government.

A report indicating the work performed shall be provided to NCI’s Technical Point of Contact (TPOC) within three (3) business days of completion. The report shall be provided in electronic format (Word or PDF file).

4.2 EMERGENCY SERVICE

On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the Government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays (see Section 3.0). Upon receipt of notice that any part of the equipment is not functioning properly, the Contractor shall provide an initial response within one (1) hour, and an on-site response within two (2) business days a qualified service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor, travel, and OEM parts shall be included.

Within three (3) days of the completion of any emergency repair services performed, the contractor shall provide a brief emergency service report to the TPOC stating the equipment malfunction that occurred, the repair efforts, and the duration that was required to restore the equipment to operation. The emergency service report shall be provided in electronic format (Word or PDF file).

4.3 REPLACEMENT PARTS

The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. All parts shall be new and meet original equipment manufacturer (OEM) specifications. Upon identification of required parts, they shall be delivered within 24 hours, or the following business day should the request fall on a Friday, or preceding a Federal Holiday. If parts will take longer than 24 hours to be delivered for any reason, the Contractor must provide the TPOC with a notification stating the reason and estimated delivery timeframe immediately upon identification of delivery delay.

4.4 SOFTWARE UPDATES/SERVICE

The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The Contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Software service shall include all major software versions, upgrades, updates and Mandatory Safety Releases, installing the most recent version of the covered software. Software service shall include all maintenance release/service pack updates. Defective software shall be replaced at no additional cost to the Government.

The Contractor shall provide an electronic report to the TPOC per the within three (3) business days after successful performance of software updates. This report shall also include the reason for the updates, and any effect it may have on equipment operation.

4.5 TECHNICAL PHONE SUPPORT

The Contractor shall provide unlimited toll-free technical telephone and email support at no additional cost to the Government. General technical support shall be available 24/7, and for troubleshooting of the instrument and clinical application support shall be available MON-FRI 8:00 – 17:00 EST, excluding Federal holidays.

4.6 FIELD SERVICE REPORTS

The contractor shall provide an electronic Field Service Report (FSR) by email to NCI’s Technical Point of Contact (TPOC, see Section 9.0) within three (3) business days of completion of any services performed on equipment or software covered under this requirement. The FSR shall include at a minimum the following information:

a) Contractors Name;

b) Equipment Model and Serial Number;

c) Technician’s name, telephone number, and signature;

d) Date and Time at which services were performed;

e) Summary of malfunction/issue;

f) Summary of work performed;

g) Certification that equipment is fully operational.

The FSR shall be delivered in Microsoft Office Word or Adobe PDF format, unless prior approval for another format has been obtained from the TPOC.

4.7 SERVICE EXCLUSIONS

The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. Should damage occur as a result of the aforementioned events, the Government reserves the right to obtain repairs needed as a result of such events via a modification to the purchase order, under a separate purchase order, or any other method deemed appropriate and in accordance with Federal Acquisition Regulations.

4.8 PERSONNEL QUALIFICATIONS

The Contractor shall provide technically qualified, OEM-trained, and authorized service personnel to perform service on the BD LSRFortessa flow cytometer at NIH, as covered by this purchase order. The technicians shall be specifically trained on covered equipment, associated accessories, system components, and software. Technicians must have access to the latest official instrument documentation, system specifications, software, and components necessary to maintain and repair equipment to normal operating conditions in accordance with the OEM’s most recent service guidelines. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered under this purchase order.

Upon completion of the services, the Contractor’s service personnel shall ensure that work areas are clean and free of all debris so as not to affect laboratory staff and operations. Further, the Contractor shall be held responsible for the cost of any repair or replacement of any Government-owned property damaged by Contractor’s personnel.

5.0 TYPE OF ORDER

This shall be a firm fixed-price purchase order.

6.0 PERIOD OF PERFORMANCE

The estimated Period of Performance (PoP) shall be for twelve (12) months, with four (4) 12-month option periods as follows:

Base Period: September 1, 2024, to August 31, 2025 Option Period 1: September 1, 2025, to August 31, 2026 Option Period 2: September 1, 2026, to August 31, 2027 Option Period 3: September 1, 2027, to August 31, 2028 Option Period 4: September 1, 2028, to August 31, 2029

7.0 PLACE OF PERFORMANCE

Onsite services shall be performed at the following location:

NIH Maincampus Bldg, 10, Rm.

10 Center Dr.

Bethesda, MD 20892

Note that access to the NIH campus is restricted. As such all contractor personnel will be required to access campus via designated entrances where they are subject to security screening.

Also, due to the current COVI-19 Pandemic there maybe additional access restrictions. Please refer to the NIH Security and Access site for more details: (www.nih.gov/about-nih/visitor-information/campus-access-security).

8.0 INSPECTION AND ACCEPTANCE

Pursuant to FAR clause 52.212-4, all work described in the SOW to be delivered under this purchase order is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the Government is the NCI Technical Point of Contact (POC) who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

Regardless of format, all digital content or communications materials produced as a deliverable under this purchase order, shall conform to applicable Section 508 Standards to allow Federal employees and members of the public with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by Federal employees or by members of the public who are not individuals with disabilities. Remediation of any materials that do not comply with the applicable Section 508 requirements as set forth below, shall be the responsibility of the Contractor.

HHS guidance regarding accessibility of documents can be found at:

https://www.hhs.gov/web/section-508/making-files-accessible/create-accessiblepdfs/index.html.

Federal Government-wide guidance regarding accessibility of documents can be found at https://www.section508.gov/, including the documents describing the preferred method of authoring and testing documents produced in Microsoft Word 2013 or later, Microsoft Excel, and files formatted as PDF.

9.0 TECHNICAL POINT OF CONTACT

The Technical Point of Contact (TPOC) is responsible for inspection and acceptance of all work in relation to this requirement, and will serve as the Governments primary point of contact throughout the duration of the requirement. All efforts must be coordinated with this individual.

The TPOC for this requirement is:

Name: T.B.D. Upon Award Email:

Telephone:

Note: The TPOC has limited authority as defined within this Statement of Work. They do not have the authority to commit or obligate Government funds, or make changes to the terms and conditions of the purchase order. As such, any changes to the purchase order must be performed by a warranted Government Contracting Officer with appropriate delegated authority to do so.