Att1 - PARDON CMS - High Level Requirements.xlsx
XLSX spreadsheet 20 KB Posted
- Attached to
- DOJ PARDON CMS Modernization MR Federal contract opportunity
- Solicitation number
- JMDPSS-250123
About this file
This is a spreadsheet outlining high-level requirements for a Case Management/CRM system for the Department of Justice Office of the Pardon Attorney (PARDON). The requirements focus on core capabilities needed to modernize the existing Electronic Clemency Records Database (ECRD) system.
Key requirements include data ingestion capabilities for multiple forms and document types, integration with Microsoft 365 applications, robust document management, AI/machine learning for initial case assessment, rule-based processing, contact management, workflow automation, and business analytics. The system must handle various clemency application forms, support OCR for handwritten applications, enable secure portal access, and integrate with multiple DOJ components including BOP, FBI, IRS, and US Courts. Security requirements specify role-based access, zero trust security, and FedRAMP Moderate certification. The solution should support 50 named users and be available as a SaaS model with OKTA compatibility. Additional requirements include helpdesk support, customized reporting, web-based interface with remote access, and e-signature capabilities.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| PARDON RFI QA - DOJ Responses.xlsx | XLSX spreadsheet | |
| JMDPSS-250123 RFI-PARDON-Vendor Outreach-CMS.docx | DOCX document | |
| Att 2 - DOJ PARDON RFI QAs Form.xlsx | XLSX spreadsheet |
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Sheet1 Date: 10/7/2024 DRAFT PARDON High Level Case Management/CRM Requirements
| SHARED FEATURES | COTS Feature | Extra Cost | |
| Ingestion | What real-time process are used to collect and import data files from various sources into a database for storage, processing and analysis. How is data cleaned, stored and made accessible from a secure central repository? | ||
| Ability to support ad hoc and form data entry using a secure portal (Portal Processing/Login.gov) | |||
| Ability to accept PDF forms | |||
| Ability to perform Opitcal Character Recognition (OCR)/Zone OCR of multiple Clemency Forms | |||
| Application for Pardon After Completion of Sentence (justice.gov) | |||
| PETITION FOR COMMUTATION OF SENTENCE - OMB Control Number: 1123-0015 (justice.gov) | |||
| PETICIÓN DE CONMUTACIÓN DE LA PENA (justice.gov) | |||
| APPLICATION FOR CERTIFICATE OF PARDON FOR THE OFFENSES OF SIMPLE POSSESSION, ATTEMPTED SIMPLE POSSESSION, OR USE OF MARIJUANA (justice.gov) | |||
| vietnam_war_era_selective_service_act_violatiors_pdf_version_1.4_unsecure_0.pdf (justice.gov) | |||
| Article 125 | |||
| OCR hand written applications | |||
| Rule-based Detection of duplicate submissions from the same applicant | |||
| Parse Data into Clemency Application Fields | |||
| Ability to ingest data from online applications | |||
| Ability to accept XML tagged input | |||
| Ability to ingest correspondence/data input files from DOJ Components | |||
| BOP - Data Files/Reports | |||
| FBI - APACS Reports | |||
| TAX - IRS Reports | |||
| USA - Letters of Support/Non-Support | |||
| COURTS - Court Documentation (Charging, Proceedings, Judgement) | |||
| Ability to perform transcription and translation services (.wav, html) | |||
| Ability to automatically input clemency data received via email | |||
| Processing | What application tools are available to drive efficiency, streamline case management, resolve issues faster & enhance customer satisfaction? | ||
| Integrate with Microsoft 365 Applications | |||
| Outlook, PowerBI, PowerApps | |||
| Word/SharePoint/TEAMS | |||
| Contact Management | |||
| Correspondence referencing multiple cases - the ability to memorialize correspondence on multiple casefiles from the same inbox item | |||
| Support Correspondence Templates | |||
| Field based Correspondence Templates | |||
| View fully resolved final versions of Correspondence | |||
| Maintain legacy template for customized correspondence | |||
| Robust Document Management (Word) | |||
| Process Automation | |||
| Create Custom Workflows with multiple approval levels | |||
| Create custom workflows by Clemency Type | |||
| Automated Data Migration/Updates - Allow Individual record and en mass updates | |||
| Collaborative Review and Tagging | |||
| Workflow /Task Management | |||
| Low Code/No Code Modification Capabilities | |||
| Customized / Standard Reporting Capability | |||
| Searching, Indexing | |||
| Manage Case related information in a single location (Application, Case Summary, Correspondence, Reports, Reviewer Comments) | |||
| Maintain Case Classifications | |||
| Webbased Interface/Remote Access via multiple platforms (laptop, iPad, Web, mobile phone | |||
| Secure Case Management - restricting access by role based access secure cases must be referenced in case counts but access must be restricted by role. | |||
| Track Case Operational Phases | |||
| (Igestion, Initial Review, FBI, PA Review, DAG Review, WH Review, Final Decision) | |||
| Track Time in Phase | |||
| By Staff Member | |||
| Enterprise Processing | |||
| eDiscovery/Legal Holds | |||
| Record Lifecycle Management (Creation, Use, Disposition of electronic content) | |||
| Data Exporting | |||
| FOIA | |||
| e-signature ? | |||
| Maintenance | What application tools and services are used to ensure that software remains operational, efficient and aligned with business requirments? | ||
| Helpdesk Support (Tiered helpdesk options) | |||
| Incident Management | |||
| Continuous Improvement Strategy | |||
| Defect detection and resolution | |||
| Application modernization | |||
| Analysis | What tools are included in the application to gather actionable intelligence from structured and unstructured data, aid business monitoring, anomaly detection, and automate data discovery, cleansing, and publishing? | ||
| AI/Machine Learning | |||
| Data Visulization - Geospatial, Word Cloud, other | |||
| Business Analytics - Provide stakeholders with valuable intelligence, enabling proactive decision-making, identifying potential issues or opportunities early on, and facilitating more effective case management and resource allocation based on data-driven insights. | |||
| Initial Correspondence Assessment - | Capabilities for gathering insights and performing early case assessment and reporting on data as soon as it's ingested | ||
| Natural Language search | |||
| Security | What measures does the application use to prevent data or code at the application level from being stolen or manipulated? | ||
| Role Based Access | |||
| Zero Trust Security | |||
| Continuous Integration/Continuous Delivery (CI/CD) Platforms | |||
| Virus scanning | |||
| API Connectivity to other applications | |||
| Automated security scanning (i.e., SAST, DAST, SCA, etc.) | |||
| Application security vulnerability remediation | |||
| Other | Information regarding purchasing vehicles, existing DOJ user community, alignment with DOJ environment and anticipated lifecycle costs | ||
| Current DOJ Users | |||
| Existing GWAC/DOJ Contracts | |||
| SAAS Service Model | |||
| OKTA Compatibility | |||
| FedRAMP Moderate Status | |||
| Annual Estimated Cost for 50 named users |
https://www.justice.gov/pardon/file/960581/dl?inlinehttps://www.justice.gov/pardon/file/960561/dl?inlinehttps://www.justice.gov/pardon/media/1364656/dl?inlinehttps://www.justice.gov/pardon/page/file/1546296/dl?inlinehttps://www.justice.gov/d9/pages/attachments/2018/12/11/vietnam_war_era_selective_service_act_violatiors_pdf_version_1.4_unsecure_0.pdf Sheet2 PARDON High Level Case Management Requirements
| SHARED FEATURES | COTS Feature | Extra Cost | Column1 | Column2 | |
| 3 | Data Ingestion | DES | |||
| Multiple Fillable Forms; Online Applications, Scanned Forms, Handwritten | |||||
| Emails | |||||
| Mass Import and case creation | |||||
| Voice Mails | |||||
| Miscellaneous Correspondence | |||||
| Transcription and Translation Services | |||||
| Duplicate Detection | |||||
| Data Parsing/XML tagged input | |||||
| Document injestion from Portal by document type | |||||
| USA Documents | |||||
| External Data Files | |||||
| BOP - Data Files | |||||
| BOP - Reports | |||||
| TAX | |||||
| USA | |||||
| Portal Processing/Login.gov | |||||
| 2 | Integrate with Microsoft 365 Applications | JOR | |||
| Outlook, TEAMS, PowerBI, PowerApps | |||||
| 1 | Robust Document Management (Word, OneDrive) | JOR | KIR | ||
| 3 | Manage Case related information in a single location | ||||
| AI/Machine Learning | |||||
| Initial Case/Correspondence Assessment - | Capabilities for gathering insights and performing early case assessment and reporting on data as soon as it's ingested | ||||
| Natural Language search | |||||
| 4 | Rule-based Processing - early case assessment and reporting on data as soon as it's ingested | ||||
| Searching, Indexing | |||||
| Support Correspondence Templates | |||||
| 5 | Contact Management | ||||
| Correspondence referencing multiple cases | JOR | KIR | |||
| Field based Correspondence Templates | |||||
| View fully resolved final versions of Correspondence | |||||
| Maintain legacy template for customized correspondence | |||||
| (Word) | JOR | KIR | |||
| Track Case Operational Phases | |||||
| (Injestion, Initial Review, FBI, PA Review, DAG Review, WH Review, Final Decision) | |||||
| Track Time in Phase | |||||
| By Staff Member | |||||
| Process Automation | |||||
| Create Custom Workflows | |||||
| by Clemency Type | |||||
| Collaborative Review and Tagging | |||||
| Workflow /Task Management | JOR | KIR | |||
| Low Code/No Code Modification Capabilities | |||||
| Review/Approval | |||||
| Customized Reporting | |||||
| Data Visulization - Geospatial | |||||
| 6 | Business Analytics - Provide stakeholders with valuable intelligence, enabling proactive decision-making, identifying potential issues or opportunities early on, and facilitating more effective case management and resource allocation based on data-driven insights. | DES | JOR | ||
| Maintain Case Classifications |
| Secure Case Management | ||
| Automated Data Migration | ||
| 5 | Webbased Interface/Remote Access | JOR |
| Platform Availability (iPhone/iPad) | ||
| Role Based Access | ||
| HelpDesk | ||
| Enterprise Processing | ||
| Legal Holds | ||
| Record Lifecycle Management | ||
| Data Exporting | ||
| NARA accessioning | ||
| FOIA | ||
| e-signature ? |
| Security |
| Zero Trust Security |
| Continuous Integration/Continuous Delivery (CI/CD) Platforms |
| Virus scanning |
| Automated security scanning (i.e., SAST, DAST, SCA, etc.) |
| Application security vulnerability remediation |
| Other Product Information |
| Current Federal Government Users |
| Current DOJ Users |
| GWAC/DOJ Contracts |
| SAAS Service Model, |
| OKTA Compatibility |
| FedRAMP Moderate Status |
| Annual Estimated Cost for 50 named users |
Sheet3
File details come from the government source that posted it. Updated .