Att I Draft PWS.docx

DRAFT PERFORMANCE WORK STATEMENT

National Defense University Security Directorate Joint Monitoring Services

1.0 ORGANIZATIONAL BACKGROUND

The National Defense University (NDU), North Campus, located at 300 5th Ave. SW on Fort McNair in Washington DC 20319 and the South Campus, Joint Forces Staff College (JFSC), located at 7800 Hampton Blvd, Norfolk, VA 23511-1702, supports the joint warfighter by providing rigorous Joint Professional Military Education to members of the U.S. Armed Forces and other select national security experts in order to develop leaders that have the ability to operate and creatively think in an unpredictable and complex world.

NDU Security Directorate (NDU-SEC) maintains a security office on each campus. The Directorate is responsible for providing comprehensive security services for National Defense University stakeholders and supporting the mission in providing and conducting joint and combined training to the Services and Combatant commanders in the areas of Personnel Security and Sensitive Compartmented Information (SCI) Management (PERSEC), Physical Security (PHYSEC), Information Security (INFOSEC), Industrial Security (INDUSEC), Communications Security (COMSEC), Insider Threat, Privacy, and Operations Security (OPSEC) for the Fort McNair and JFSC complex.

NDU-SEC supports an operational environment that ranges from unclassified through the TS/SCI level. The population of the organization at both campuses will consist of military, government civilians, government contractors, Senior Fellows, and foreign national mission partners. As a result, NDU-SEC requires a unique blend of highly flexible and multi-skilled personnel to support the organizational footprint consisting of five primary facilities: Marshall Hall, Abraham Lincoln Hall, the National War College (NWC), the Eisenhower School for National Security (ES), and Joint Forces Staff College (JFSC/NDU-South), which includes Normandy Hall (SC-1), Okinawa Hall (SC-4) and Facilities (SC-401). Other various organizations and components include the College of International Security Affairs (CISA), National Intelligence College (NIC), the College of Information and Cyberspace (CIC), Institute for National Strategic Studies (INSS), and other various organizations and components that include Regional Outreach Centers (3 separate buildings on Ft McNair).

2.0 OBJECTIVES

The contractor shall provide technical, clerical, administrative support across a variety of mission areas to provide NDU and its organizational components with the capability to meet both existing and emerging requirements. The scope of this Performance Work Statement is for the contractor to provide twenty-four (24) hours per day, seven (7) days per week, and 365 days per year (24/7/365) monitoring services of security system, alarm monitoring, visitor/access control with badge and/or DoD Common Access Card (CAC) verification, reporting of various systems status to include IDS, CCTV, Fire, temperature notification and emergencies, safeguarding of National Security assets and administrative security support services. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. This performance shall include 24/7 oversight of critical assets and administrative support for the National Defense University, Fort McNair buildings, associated grounds, and JFSC complex; government property and resources, classified facilities, Sensitive Compartmented Information Facilities (SCIFs) and personnel to be (monitored) by the contractor, 24 hours per day seven days per week and report any criminal or emergency, health and safety issues to local base security. All work performed must satisfy the requirements of all laws, regulations, Department of Defense (DoD) orders, directives, and guidelines.

3.0 GENERAL INFORMATION

3.1 PLACE OF PERFORMANCE

3.1.1 North Campus located at National Defense University, Marshall Hall, Bldg. #62, 300 5th Ave., SW, Fort McNair, Washington DC 20319; Technical Representative: Joseph Head.

National Defense University, Marshall Hall, Bldg. #62, 300 5th Ave SW, Ft. McNair, Washington DC 20319

· Administrative Support Services

Abraham Lincoln Hall, Bldg. # 64, 260 5th Ave SW, Ft. McNair, Washington DC 20319

· Security System Monitor, Control Center LH x 1

· Alarm Monitor /Visitor Control LH x 1 - Visitor Control

· Special Events/Visitor Control, as needed.

Abraham Lincoln Hall, Bldg. # 64, Marshall Hall, Bldg. #62, National War College, Roosevelt Hall, Bldg. #61& 61a, 300 D Street, Ft. McNair, Washington DC 20319; Eisenhower Hall, Bldg. #59, 408 4th Ave, Ft. McNair, Washington DC 20319; Davis Hall, Bldgs. #17&21, 251 3rd Ave, Ft. McNair, Washington DC 20319; Grant Hall, Bldg. #20, 3rd Ave, Ft. McNair Ft. McNair, Washington DC 20319

· Campus Rover, All Buildings x1

· Locksmith/Key Control Support Services

Special Events: - As required.

3.1.2 NDU - South Campus (JFSC):

South Campus located at National Defense University - Joint Forces Staff College (JFSC), 7800 Hampton Blvd., Norfolk, VA 23511-1702; Contracting Officer's Representative: Sharon Ogletree.

Note: JFSC has one Alarm Monitor post, with 3 shifts per 24 hours, 7 days a week. The shift locations are identified below:

(Optional as Needed)

3.2 Overtime. Overtime is not authorized on this contract.

3.3 Telework. Telework is not authorized under this contract for those contractors supporting alarm monitoring positions. Telework for contractors supporting administrative security support positions may be authorized on a case-by-case basis under emergency situations as determined by Office of Personnel Management, Command Senior leadership, and/or the COR. In the event teleworking is authorized, the contractor shall provide performance reporting in accordance with contract deliverable requirements. Comment by Nneji, Emmanuel I CIV US CSO/PROC: Removing government direction / supervisionw Comment by Ogletree, Sharon Y CIV US NDU: Acceptable completed during the period.

3.4 Government-Furnished Property

3.4.1 Contractor shall use and/or operate Government-provided property in a responsible manner. Contractor is solely responsible for care and accountability of Government-provided equipment in accordance with the terms and conditions of the Contract.

3.4.2 Contractor shall return all Government-provided property to the COR and/or NDU Security, to include the identification of the equipment, or access materials within five (5) calendar days when the property is: no longer necessary for contract performance, expired, employee termination/resignation occurs, or at the direction of COR.

3.5 NDU Security Instruction Manual (SIM). NDU SIM contains detailed instructions and operating procedures for the management and protection of classified information. NDU SIM implements executive orders (EO), Office of the Director of National Intelligence Directives, Department of Defense (DOD) issuances, Army & Navy regulations, and other documents cited for guidance on the management of NDUs Security Program.

3.5.1 All contractors assigned to positions within this PWS shall be familiar and comply with the provisions of NDU-SEC security manual and applicable post and general orders.

3.6 RECOGNIZED FEDERAL HOLIDAYS

Contractor employees assigned as administrative security support are not required to perform services on legal federal holidays, nor will Government facilities operate during these yearly approved days. Federal holidays include:

Any federal holiday falling on a Saturday will be observed on the preceding Friday, and holidays falling on a Sunday will be observed on the following Monday.

3.7 INSTALLATION CLOSURES

3.7.1 When an unforeseen base installation, Office of Personnel Management closure, or NDU closure occurs on a regularly scheduled day of work, the contractor personnel functioning as administrative security support shall manage task execution based on contract requirements and coordinate with the COR or Security Directorate for clarification when needed, to perform tasks in a telework status or resume operations on the next business day that the facilities are open.

3.7.2 When an unforeseen base installation, Office of Personnel Management closure, or NDU closure occurs on a regularly scheduled day of work, the contractor personnel functioning as Security Monitors, System Alarm Monitors, and/or Visitor control are required to report to duty when scheduled. The government has identified the contractors performing as Security Monitors, system alarm monitors, and/or visitor control provide essential contractor services that must be executed during unforeseen emergencies and/or harsh weather events.

3.8 INHERENTLY GOVERNMENT FUNCTIONS/PERSONAL SERVICES

3.8.1 None of the functions to be performed under this requirement are inherently Governmental. Additionally, no part of this PWS shall be construed to require the contractor to provide personal services to the Government. The contractor shall comply with this PWS in its entirety.

3.8.2 The Government shall not assign or prepare work schedules for individual contractor employees. It shall be the responsibility of the contractor to manage its employee(s) and to guard against any actions that are of the nature of personal services or give the perception of personal services.

3.8.3 If the contractor believes or has reason to believe any actions constitute or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Program Manager and Contracting Officer immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the Government.

3.9 Contractor Management Responsibility

The contractor shall be responsible for the supervision, management, and control of its personnel. The Government shall not exercise direct supervision or control over contractor personnel.

The contractor shall determine workforce schedules, assignments, and internal procedures necessary to meet contract requirements.

4.0 SCOPE AND PERFORMANCE REQUIREMENTS

The contractor shall provide a suitable mix of personnel with the education, demonstrated relevant skills and experience necessary to perform the tasks described in the Performance Work Statement (PWS). Personnel shall provide expertise in security and possess the knowledge, skills, and abilities that enable a fully successful accomplishment of the tasks required by the PWS. Personnel shall also possess knowledge of the appropriate security policy, concepts, principles, and practices necessary to review, analyze, and resolve complex issues; skills in planning, developing, implementing, and evaluating security programs to meet the Security Directorate mission requirements.

4.1 The contractor shall provide the Contracting Officer's Representative (COR) with the name and the telephone number of the contract manager within fifteen (15) days after award of contract.

4.2 The contractor shall notify the COR within 72 hours changes in contractor supervisor's assignment.

4.3 Contractor employees shall be competent and have the ability to make independent determinations on whether the situation warrants the support of government oversight, Law Enforcement or 911 call, or not. In the event of a disruptive and/or emergency deemed to require security assistance, the contractor shall immediately contact law enforcement (911).

4.4 Contractors providing services under this contract shall be in good general health, the contractor shall provide replacement or substitute staffing as necessary to ensure continued service of the duties and functions outlined in this PWS. Contractors may be required to comply with public health emergencies, specific Health Protection Conditions, set forth by DoD.

4.5 Contractor employees shall provide all information required for background checks to meet installation and network access requirements. Contractor workforce must comply with all personal identity verification requirements as directed by DoD.

4.6 When access to a base, facility or activity is required, contractor employees shall in-process with the Command's Security Office upon arrival to NDU and shall out-process prior to their departure at the completion of the individual's performance under the contract.

4.7 The contractor shall, upon any changes of contractor personnel, notify the COR within 24 hours or the next duty day after the change occurs, whichever is first.

4.8 The contractor shall ensure that all NDU/JFSC Identification badge and DoD Common Access Card (CAC) are returned to the NDU Security Office (NDU-SEC) or JFSC College Security Office (CSO) within 24 hours for any contractor employee no longer performing services under this contract.

4.9 The contractor shall ensure that all personnel no longer performing services under this contract and/or terminated from position, out process and return all government issued equipment within 24 hours to the COR, Contracting Officer's Technical Representative (COTR), and/or NDU Security personnel.

5.0 POSITION DESCRIPTIONS - ESSENTIAL DUTIES AND RESPONSBILITIES

Specific positions required to be contracted under this PWS are described in the sections below. Duties and tasks performed shall be of a non-personal nature. NDU will not provide supervision of the Contractor personnel. The Contractor shall not perform inherently governmental functions including the following: decision-making, supervision of Government employees, supervision of other contractors on other contracts, and activities that create the appearance of performing such functions. However, the Contractor shall prepare the requests for personnel actions, administrative and locksmith tasks, and other required documents associated with the hiring, and on-boarding processes to provide end-to-end hiring support to the government. Work under these tasks must be in accordance with all federal laws, rules, regulations, and policies; and, DOD and NDU regulations, policies, and guidance, in accordance with the merit system principles.

The Contractor shall furnish the necessary personnel and services to perform and complete all the duties and tasks detailed in this PWS.

5.1 Program Manager. The contractor shall provide at least one contractor personnel to serve as the Program Manager (PM).

5.1.1 The PM shall be designated in writing by the contractor and shall have complete authority to bind the contractor during performance of service.

5.1.2 The PM shall provide management, supervision, and staffing to efficiently and effectively execute the requirements of this contract in accordance with applicable directives, regulations and in keeping with best business practices.

5.1.3 Uniformed contractor personnel shall not perform the duties of the PM.

5.1.4 The Program Manager may meet (in person or teleconference) with NDU Security Directorate and/or NDU-SEC COR for any major deficiencies, or as needed when they occur; and on a monthly basis to discuss any minor deficiencies.

5.1.4.1 Examples of major deficiencies are as follows (this list is not inclusive of all applicable major deficiencies):

· Security Officer sleeping on duty.

· Security Officer leaving post without proper relief.

· Failure to make proper emergency notifications in the event of an emergency situation.

5.1.4.2 Examples of minor deficiencies are as follows (this list is not inclusive of all applicable major deficiencies):

· Officer is late more than 30 minutes without notification to the PM, leaving the post unattended. Comment by Nneji, Emmanuel I CIV US CSO/PROC: Please clarify this sentence Comment by Ogletree, Sharon Y CIV US NDU: Security Officers need to notify the program manger if they are going to be late for their post. The Program Manager will have the late officer post filled by off going officer or call someone in to fill post.

· Allowing a security officer to work in excess of 12 hours in any 24-hour period.

· Failure to maintain complete records by post of all hours worked by each security officer.

5.1.5 The PM shall accept notices of deductions, inspection reports, and all other correspondence.

5.2 Program Lead-Administrative Support

5.2.1 The contractor (Program Lead-Administrative Support) shall coordinate, oversee, and manage the work activities of administrative support contract personnel outlined within this PWS.

5.2.2 The contractor shall conduct and record continued training, security refresher-training and professional development for administrative support contract personnel. Manage and to report to the COR the completion of prescribed training.

5.2.3 This support requires at a minimum a TS/SCI level clearance.

5.3 Administrative Support-Security Specialist

5.3.1 The contractor shall provide Security Specialists who have a working knowledge of all procedures, policies and regulations related to personnel security, information security, physical security, and SCIF administration.

5.3.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.3.3 This support requires at a minimum a TS/SCI level clearance.

5.4 Administrative Support- Common Access Card Administrator

5.4.1 The contractor shall provide an administrative support contract person who shall have a working knowledge of all procedures, policies and regulations related to Real-Time Automated Personnel Identification System (RAPIDS).

5.4.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.4.3 This support requires at a minimum a SECRET level clearance.

5.5 Security Control Center -Security System Monitors.

5.5.1 The contractor shall provide a contract person who shall perform monitoring duties as directed in accordance with the applicable DoD regulations governing personnel, information, physical security, and other governing standard operating procedures, instructions, and guidance. The Security Directorate and/or COR reserves the right to modify the level of effort and enhance the technical work requirements due to changing security requirements or methods of accomplishing security functions.

5.5.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.5.3 The contractor shall provide a primary security system operator functioning as the centralize observer for continuous alarm monitoring, visitor control, badge verification, and performance reporting of various systems to include IDS, CCTV, fire, temperature notification.

5.5.4 All contractor personnel performing in this position require at a minimum a SECRET level clearance.

5.6. Visitor Control-Alarm Monitors.

5.6.1 The contractor shall provide suitable personnel to perform visitor control duties in accordance with SOPs, and as directed by DoD regulations and policies. Contractor personnel manning visitor control stations shall provide on-site security and control access to the post area, observing, detecting, and reporting violations as directed by post orders.

5.6.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.6.3 The contractor shall provide information and assistance to employees, visitors, and guests.

5.6.4 All contractor personnel performing in this position require at a minimum a SECRET level clearance.

5.7. Rover-Alarm Monitors.

5.7.1 The contractor shall observe and patrol multiple locations interior and exterior areas, perimeters, and structures within NDU area of responsibility, responding to electronic and computerized security, fire, intrusion, and other alarms, security incidents and other unlawful or harmful acts.

5.7.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.7.3 All contractor personnel performing in this position require at a minimum a SECRET level clearance.

5.8. Locksmith/Key Custodian.

5.8.1 The contractor shall provide locksmith and key control support to assist the government efforts in the areas of physical security, locksmithing, and key control & management.

5.8.2 The contractor shall possess the knowledge, skills, abilities, staff support, and other related resources necessary to conduct the tasks within their scope of responsibility.

5.8.3 All contractor personnel performing in this position require a minimum TS/SCI level clearance.

Base Period Items: Period Of Performance 9/16/26 – 3/14/27

Option Period 1 Items: Period Of Performance 3/16/27 – 3/14/28

Option Period 2 Items: Period Of Performance 3/16/28 – 3/14/29

Option Period 3 Items: Period Of Performance 3/16/29 – 3/14/30

Option Period 4 Items: Period Of Performance 3/16/30 – 3/14/31

6.0 SECURITY REQUIREMENTS

6.1 The contractor shall ensure all personnel meet the suitability requirements as set forth in DoD 5200.02, DoD Personnel Security Program, DoDM 5200.01-V3, DoD Information Security Program, and/or 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), where applicable. All personnel performing on or supporting this contract in anyway will be U.S. citizens. Contractor employee whose work is unclassified and non- sensitive and who require physical access to publicly accessible areas to perform those duties and physical access to all Federally controlled facilities and logical access to Federally controlled information systems (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) shall have at a minimum a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access and/or information system access.

6.2 Contract alarm monitor position(s) shall require at a minimum a SECRET security clearance.

6.3 Contract personnel functioning as Real-Time Automated Personnel Identification System (RAPIDS) Operator shall require at a minimum a favorably completed National Agency Check with Written Inquiries (NACI) including an FBI fingerprint check. The contract personnel must be eligible to possess, maintain, and adjudicate for access to SECRET.

6.4 Contract personnel functioning as administrative support and locksmith shall have and maintain a Top Secret clearance and adjudicate for access to Sensitive Compartmented Information (SCI).

6.5 All personnel requiring Secret access under this contract shall undergo at a minimum a favorably adjudicated Tier 3 Investigation. The Tier 3 Investigation will be maintained current within 5 years under continuous vetting for security clearance. Background Investigations out of scope of the 5-year anniversary date the member must be enrolled in DoD continuous vetting (CV) program.

6.6 All personnel requiring TS/SCI under this contract shall undergo a favorably adjudicated Background Investigation as a minimum investigation. The T5/T5R will be maintained current within 5 years under continuous vetting for security clearance. Background Investigations out of scope of the 5-year anniversary date of the member the previous SSBI/SBPR/T5/T5R, the member must be enrolled in DoD continuous vetting (CV) program.

6.7 Contractor employees already possessing a current favorably adjudicated investigation and/or enrolled in continuous evaluation (CE) program, the contractor shall submit a Visit Authorization Request (VAR) via the Defense Information System for Security (DISS) from the contractor's Security Representative. Although the contractor will maintain "Owning" role over the contractor employee, NDU Security Manager will take a "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under the contract. The VAR requires annual renewal for the duration of the employees’ performance under the contract. The security requirements will be in accordance with the DD254.

6.8 The contractor shall provide a Visit Authorization Request (VAR) at a minimum annually to the COR and/or the Government Security Manager via DISS to SMO Code DJJNDU2 (NDU Fort McNair) or SMO Code DJJNDU6 (NDU Norfolk); alternate method fax VAR on agency letterhead to (202) 685-3765 (NDU Ft McNair).

6.9 The contractor shall, upon any changes in the employment status of an individual that shall affect the need or requirement to terminate the security clearance status of that individual, complete and submit Personnel Security Clearance Change Notification, within 24 hours or the next duty day after the change in status of the individual occurs.

6.10 In addition, the contractor shall ensure that the terminated individual is reported to the NDU security office immediately to debrief from local access. The contractor shall ensure terminated individuals' badge and CAC cards are turned into NDU security office.

6.11 The contractor shall be responsible to sign a non-disclosure agreement (NDA) statement for retention by the Government, so they are aware of the provision of the Privacy Act, including penalties for willful disclosure.

6.12 During performance of this contract, the contractor shall have access to Privacy Act Information and Personally Identifiable Information (PII). The contractor shall safeguard all PII, and ensure this data is accessed and maintained in accordance with applicable laws and regulations.

6.13 The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor shall include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. The contractor shall protect identified critical information, controlled unclassified information, and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission. The Contractor shall be responsive to the Supporting OPSEC Manager on a non-interference basis.

6.14 The contractor shall physically or electronically protect Government data when not in use and/or under the control of an authorized individual. Furthermore, the Contractor should anticipate working with DoD information technology (IT) systems that require strict adherence to the DoD, and NDU security investigation policies in effect at the time an employee is assigned to work on the task order. Provisions of the privacy act apply to all records and reports maintained by the Contractor. The Contractor shall only use Government data obtained under this PWS for purposes of completing task orders/deliverables and shall not collect or use such information for any other purpose without the prior written approval of the KO.

6.15 NDU Security Directorate is responsible for ensuring that all information, under the control of National Defense University, is protected in accordance with Federal, DoD, and NDU directives, and that appropriate safeguards are in place to protect against the release of critical information concerning DoD missions and functions that could cause any type of harm to national security. Where applicable, the contractor shall ensure that operations security policies, procedures, and protective measures are applied to completing actions and tasks to safeguard sensitive information.

7.0 DRESS CODE

7.1 All Contractor personnel shall present a clean and neat appearance.

7.2 The contractor shall provide the regular duty uniform for all alarm monitoring, visitor control personnel, and for contractors assigned as rovers.

7.3 Contractor personnel shall be easily recognizable while on the installation in a duty status in conjunction with this contract as alarm monitors.

7.4 All contractor personnel performing duties as alarm monitors shall be in the prescribed uniform during the entire tour of duty and remain in proper uniform until the end of the contractor full tour of duty.

8.0 TRAINING

8.1 Contractor personnel shall be trained in accordance with Federal, State, and local training standards. All contractor personnel must have relevant experience of performing the services required in this PWS.

8.2 All contractor employees, to include subcontractor employees, shall complete all required training and annual training on the Joint Knowledge Online (JKO) website (J KO LCMS (jten.mil).

8.2.1 DoD Cyber Awareness Challenge Training. Contractor personnel requiring access to Government information systems shall within 30 calendar days of hire complete cyber awareness training/information Assurance (IA) training, acknowledge Acceptable Use Policy (AUP). The training and completion of NDU System Authorization Access Request form (Form 2875), AUP form shall be completed prior to obtaining access to information systems and annually completion of training requirement and AUP form thereafter.

8.2.2 Antiterrorism Level I Awareness and Training. Pursuant to DoD Instruction 2000.16, "DoD Antiterrorism (AT) Standards," dated 17 Nov 2016, each Contractor employee requiring access to a Federally controlled installation, facility and/or Federally controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion.

8.2.3 Training and Readiness - The Active Shooter. Contractor personnel (alarm monitor) shall complete within 30 calendar days of hire and annually thereafter the Training and Readiness-Active Shooter course to enhance critical incident awareness and response during an active shooter event.

8.2.4 Privacy Act Training. All Contractor personnel providing administrative security support and is authorized access to Personally Identifiable Information (PII) shall complete Privacy Act and Controlled Unclassified Information training on an annual basis.

8.2.5 COMSEC Training. All Contractor personnel providing administrative security support and is authorized access to Sensitive Compartmented Information Facility (SCIF) shall complete Initial COMSEC and Cryptographic Access Briefing.

8.2.6 Derivative Classification Training. All Contractor personnel providing administrative security support and requiring access to U.S. government classified networks (i.e., Secret Internet Protocol Router Network (SIPRNet) and Joint Worldwide Intelligence Communications System (JWICS)) shall complete Derivative Classification Training on a biennial basis.

8.3 Contractor personnel shall submit training certificates to the COR within 30 calendar days after starting of performance.

8.4 Contractor personnel shall submit annual/refresher training certificates to the COR within 30 calendar days after training completion.

8.5 Prior to performance of service, all Alarm Monitor contracting personnel shall complete an on-site training conducted by NDU Security Office. NDU-Security personnel will conduct specialized training for Alarm Monitor operators and On-site Supervisor. This training will consist of "hands on" operation of the alarm systems installed at the Front Lobby Desk (Alarm Monitoring Center) or the Security Control Center. Alarm Monitor contracting personnel shall undergo at least 8 hours of on-site training and satisfactorily complete the operation of the alarm system and position in accordance with Standard Operating Procedures (SOPs).

8.5.1 Contractor personnel shall upon completing LENEL OnGuard familiarization training/indoctrination, receive a certificate of completion indicating that they attended the training. The NDU Physical Security Officer will conduct the initial training, with on the job and/or refresher training conducted annually, at a minimum.

8.5.2 The on-site training class will encompass the following areas:

a. Location and function of alarm monitor duties (walk through).

b. NDU organization and chain of command.

c. Standards of conduct and ethics.

d. Public relations, uniforms, and appearance.

e. Jurisdiction, authority, use of force.

f. Security command and control systems.

g. Protected and Restricted areas.

h. Fire and security alarm systems operation and procedures.

i. Handling, securing, and consequences for loss of classified materials.

j. Bomb threat procedures and recognition of sabotage related devices.

k. Force Protection Conditions.

l. Communications procedures.

m. NDU Regulations and Policy Statements pertaining to security.

n. Special Orders for NDU Contractor personnel.

o. Forms.

8.5.3 Other Special Training. Specialized training may be required under the contract. The Government reserves the right to request additional, unanticipated, “special training” under this contract which may be Government or Contractor provided.

9.0 SPECIFIC WORK TASKS, REQUIREMENTS, AND DELIVERABLES

Specific work tasks required to be completed under this task order are described in the sections below. The Contractor shall furnish the necessary personnel and services to perform and complete all the tasks detailed below.

· Task 1: Security Control Center Monitor

· Task 2: Alarm Monitor

· Task 3: Visitor Control

· Task 4: Campus Rover

· Task 5: Administrative Security Support

· Task 6: Locksmith and Facility/Key Support

9.1 Task 1: Security Control Center Monitor.

9.1.1 The contractor shall operate and monitor the Lenel OnGuard Intrusion Detection System (IDS), Electronic Security System (ESS) and Closed-Circuit TV (CCTV) system.

9.1.2 The contractor shall ensure continuous monitoring of critical assets, Sensitive Compartmented Information Facilities (SCIFs), restricted areas, network operation centers (NOCs), and secure communications facilities.

9.1.3 The contractor shall review the alarms and alerts from the security system and promptly notify specified personnel, physical security officer, and the Project Manager or NDU personnel in accordance with the SOPs all unusual emergency situations and alarm events.

9.1.4 The contractor shall conduct a check of the security system equipment for proper operation; review the alarm status report; review the security system during the past eight (8) hours for potential problems or equipment malfunctions; check Digital Video Recorders (DVR) are on- line and functioning properly.

9.1.5 The contractor shall provide an Equipment Status Report; this report shall be completed.

every shift on the operational status of the security equipment listed; complete report and make an electronic logbook entry.

9.1.6 The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

9.1.7 Contractors on post should maintain accountability and pay special attention to facility keys and access cards maintained under their control. No master keys should be issued to any person without prior approval from the Security Office and/or the COR. The contractor shall immediately report the loss of keys and/or access cards to the Security Office and/or COR.

9.1.8 The contractor shall maintain the electronic and/or hardcopy logbook during each shift. Complete all required actions as per the SOPs.

9.1.9 The contractor shall ensure logbook entries are legible, timely, and thorough; entries shall include all details that will provide an accurate account of events that have occurred during the tour of duty.

9.1.10 The contractor shall complete Incident Reports and/or logbook entries for any incident during your tour of duty. This shall be made available to be reviewed by the COR and/or NDU Physical Security Officer daily.

9.1.11 The contractor shall effectively communicate with other security personnel, management, and emergency personnel to provide updates and coordinate movements.

9.1.12 After 1630 hours, the contractor shall ensure appropriate notification of designated Government personnel in accordance is established SOPs. (E.g., Notify NDU Security personnel using duty recall roster).

9.1.13 The contractor shall continuously monitor the Lenel Security system, alarm panels, CCTV monitors, and Fire & Temperature alarms for activity and/or suspicious behavior; monitor the perimeter doors for all building's entrance and exit control of personnel.

9.1.14 The contractor on duty shall respond in a cooperative, polite, informative manner to any inquiries made by the Military Police.

9.1.15 The contractor shall ensure reliable and continuous communication capability across all monitoring positions, consistent with operational requirements (e.g., hourly communication checks with all alarm monitor positions during normal duty hours and increase checks based on Force Protection Conditions (FPCON)). Comment by Nneji, Emmanuel I CIV US CSO/PROC: Adjusted to align with Non-personal service requirement

9.1.16 The contactor shall, when directed, restrict visitors and contractor personnel from access to NDU Buildings unless required for essential mission related functions.

9.1.17 The contractor shall notify emergency services, fire, and military or civilian law enforcement as needed.

9.1.18 The contractor shall implement and maintain procedures to ensure effective transition between personnel and continuity of operations (e.g. end of the shift joint changeover with the on- coming and off-going alarm monitor personnel; briefing relief on current operational status of all equipment in Security Control Center (SCC), restricted areas and building occupancy and alarm status; and relaying all pertinent information pertaining to position along with the status of the NDU/JFSC complex, secure areas, special instructions, and personnel in buildings to oncoming shift). Comment by Nneji, Emmanuel I CIV US CSO/PROC: Adjusted to align with Non-personal service requirement

9.1.19 All on-coming contractors shall ensure all systems are fully operational; ensure the control center is clean; and ensure all required supplies are available and properly stored.

9.2 Task 2: Alarm Monitor.

9.2.1 The contractor shall ensure all monitoring of alarm situations, provision of intrusion detection, access control verification, and reporting of emergencies. Contractors shall ensure the provision of directions, and informational assistance to employees, visitors, and guests in accordance with Standard Operating Procedures (SOPs).

9.2.2 The contractor shall ensure performance of an analysis and assessment of any alarm annunciations from the security system and notify the proper authorities or NDU Security personnel in accordance with this PWS and SOPs.

9.2.3 The contractor shall ensure reporting of all malfunctions of the alarms systems, CCTV displays, card readers, and the Lenel security systems to the NDU Security Office for corrective action(s).

9.2.4 The contractor shall ensure notification of base authority if action is deemed necessary and if the contractor (alarm monitor) observes any attempt at an UNAUTHORIZED or FORCED ENTRY or any other suspicious acts are observed.

9.2.5 The contractor shall ensure event(s) annotation in the electronic and/or hard-copy log and brief NDU Physical Security Officer and/or the COR of the alarm response within 24 hours of notification or if notified on the weekend, the next duty day.

9.2.6 The contractor shall ensure reporting of all official telephone calls in the electronic/hardcopy logbook.

9.2.7 The contractor shall ensure logbook entries are legible, timely, and through; entries shall include all details that will provide an accurate account of events that have occurred during the tour of duty.

9.2.8 The contactor shall ensure, when directed, restriction of visitors and contractor personnel from access to NDU Buildings unless required for essential mission related functions.

9.2.9 The contractor shall ensure notification to emergency services, fire, and military or civilian law enforcement as needed.

9.2.10 At the end of the shift, the contractor shall implement and maintain procedures to ensure effective transition between personnel and continuity of operations (e.g. conduct a joint changeover with the on- coming alarm monitor personnel; brief relief on current operational status of all equipment in Security Control Center (SCC), restricted areas and building occupancy and alarm status, and relay all pertinent information pertaining to your position along with the status of the NDU/JFSC complex, secure areas, special instructions, and personnel in buildings).

9.2.11 All on-coming contractors shall ensure all systems are fully operational; ensure the control center is clean; and ensure all required supplies are available and properly stored.

9.2.12 The contractor shall ensure execution of FPCON changes within NDU facilities, according to DoDD 20012, DoD Antiterrorism (AT) Program, DoDI 2000.16, DoD Antiterrorism (AT) Standards, and other applicable SOPs.

9.2.13 Random Antiterrorism Measures (RAM): The contractor shall ensure the conduct of random RAMS when initiated by NDU Security leadership to deter and disrupt pre-operational surveillance and planning, provide continuous change in normal access/security posture.

9.2.14 During RAM executions when advised, the contractor shall ensure the initiation of 100 percent hands- on ID checks, random bag checks and positive identification for all personnel who are required to enter NDU buildings.

9.2.15 The contractor shall ensure the execution of FPCON changes within NDU facilities, according to DoDD 20012, DoD Antiterrorism (AT) Program, DoDI 2000.16, DoD Antiterrorism (AT) Standards, and other applicable SOPs specific for respective hosting base (i.e., Ft McNair and/or NSA-HR).

9.2.16 In case of emergency situations, the contractor shall initiate the appropriate Contingency/Emergency Action Checklist and contact the NDU Security office during normal working hours and appropriate base authority, and/or response team after hours.

9.2.17 After normal duty hours, the contractor maybe required to take temporary custody of classified material found unattended until custody can be turned over to a NDU Security Directorate personnel. Any classified material found unattended immediately call the Physical Security officer for respective campus, COR, and Program Manager.

9.2.18 The contractor shall ensure they remain vigilant for unusual or unlawful activities within view and report all such acts to the NDU Security Office or base authority.

9.2.19 The contractor shall ensure the control, recording, and maintaining of an electronic and/or hard copy log of visits.

9.2.20 The contractor shall ensure the post area is clean and supplies are properly stored.

9.2.21 The contractor (alarm monitor) shall ensure maintenance and control of all keys, badges, and controlled items, i.e., identified, tagged, and secure in a locked container.

9.2.22 The contractor shall ensure inventory and account at the beginning of each shift keys and badges under their control completing electronic log and/or logbook entry identifying inventory complete and note any discrepancies.

9.2.23 North Campus Specific Tasks:

9.2.23.1 The contractor shall provide monitoring services to safeguard personnel, government property, classified information, and other materials and equipment located within National Defense University-Fort Lesley J. McNair, Washington, DC: Marshall Hall (MH) Bldg. #62, Eisenhower Hall (EH) Bldg. #59, Roosevelt Hall (RH) Bldg. #61 to include Roosevelt Hall annex, Bldg. #61A, Davis Hall (DH) Bldg. #21, Davis Hall annex Bldg. #17, Grant Hall (GH) Bldg. #20 and Lincoln Hall (LH) Bldg. #64.

9.2.23.2 The contractor shall ensure conduct communication checks with all positions and a direct-line telephone check with the Fort McNair MP station.

9.2.23…