Att G - Q&A Template revised.xlsx

This is a Question and Answer Template form for RFP #26-86494, issued by the Indiana Department of Administration on behalf of the Family and Social Services Administration's Deaf and Hard of Hearing Services division. The RFP solicits proposals for hearing aid devices and related services, including hearing aids with integrated ear apparatus, hearing aid accessories, assistive listening devices, ear molds, and associated support services. Written questions must be submitted by June 25, 2026 at 3:00 PM Eastern Time, with a pre-proposal conference scheduled for June 24, 2026 from 8:00 AM to 12:30 PM at the Indiana Government Center South Conference Center, offering both in-person and virtual attendance options. Proposals are due July 27, 2026 at 3:00 PM Eastern Time, with award recommendation anticipated in September 2026. The contract term is five years from execution with one optional one-year renewal, providing a potential total contract duration of six years.

The solicitation establishes mandatory pricing requirements including at least a 46% discount on all products, with pricing to remain firm for a minimum of 180 days from award. Diversity set-asides are designated at 8% for Minority Business Enterprises, 11% for Women Business Enterprises, and 3% for Indiana Veteran Owned Small Businesses. The vendor must establish individual accounts per VRS Counselor or state agency, maintain separate billing and shipping addresses, deliver hearing aids to dispensers within two weeks of receiving ear impressions and within five days of non-ear mold orders, and provide at least a two-year repair warranty and one-year replacement warranty for loss or damage. All hearing aids and devices must be subject to a 90-day full refund return policy with all fees waived, and a 60-day return policy applies to ear molds and accessories. The State's approximate 2025 spend was $1 million, which is an estimate and does not constitute a guaranteed purchase amount. All proposed subcontractors must be listed on the State of Indiana Certified M/W/IVOSB directory at proposal submission.