Att.1- PWS- Maintenance_Infant abduction sec.pdf
PDF 143 KB Posted
- Solicitation number
- PANHCA25P0000007814
- Issued by
-
Department of the Army Medical Command
About this file
This Performance Work Statement (PWS) details maintenance services for the Infant Abduction Security System at Winn Army Community Hospital in Fort Stewart, GA. The contract covers a base period from September 26, 2025 to September 25, 2026, with three consecutive one-year option periods through September 25, 2029. Key services include 24/7 remote technical support, software maintenance updates, remote monitoring services, annual comprehensive inspections, performance validation, system re-certification, and on-site repair labor services.
The contractor will provide comprehensive maintenance for the security system, ensuring all hardware remains operational in specified hospital buildings. Specific responsibilities include training security staff and Mother Baby Unit personnel on installed equipment, conducting detailed system inspections, verifying network and equipment functionality, performing software updates, and providing on-site repair services. The contract requires compliance with various Department of Defense and Army regulations, including information assurance, operations security, and antiterrorism training for all contractor employees. Standard coverage hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with preferred pricing for services outside these hours.
View the file
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Performance Work Statement (PWS) Maintenance service to Infant Abduction Security System
Winn Army Community Hospital (WINN)
September 2025
1. GENERAL
1.1. This is a maintenance service contract to provide routine and preventive maintenance of infant abduction security system at Winn Army Community Hospital (ACH), Fort Stewart, GA. WINN is a major Army Community Hospital, which provides service to beneficiaries that reside throughout the Southeast Region.
1.2. DESCRIPTION OF SERVICE/INTRODUCTION. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, material, supervision, and other items and non-personal services necessary to perform routine and preventive maintenance of Winn ACH - FSGA as defined in the Performance Work Statement (PWS).
1.3. SCOPE. The contractor will ensure all security hardware is in good operating condition in the specified buildings assigned to the WINN. Contractors will provide training to security staff, labor and delivery and Mother Baby Unit on operating procedures on designated security installed equipment. Contractors will provide client with on-site end user training of all security equipment installed.
1.4. BACKGROUND. This maintenance contract is required to maintain our security and access systems which protect classified material, high value items, controlled medical substance and ensures the safety and security of our patients, visitors, and staff. This contract ensures we can provide 24/7 coverage of the facility.
1.5. PERIOD OF PERFORMANCE.
Base Period: 26 September 2025- 25 September 2026 Option Year 1: 26 September 2026- 25 September 2027 Option Year 2: 26 September 2027- 25 September 2028 Option Year 3: 26 September 2028- 25 September 2029
1.6. GENERAL INFORMATION
1.6.1. FEDERAL OBSERVED HOLIDAYS. Contractor will provide support on holidays if the system becomes inoperable and/or a major breach of security will affect the operation of the place of performance.
New Year’s Day 1st day of January Martin Luther King Jr.’s Birthday 3rd Monday of January President’s Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth, 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December
1.6.2. HOURS OF OPERATION. The contractor is responsible for providing 24 hours, 7 day a week technical support.
1.6.3. RESPONSE TIME. The contractor will guarantee a 4-hour response time on site and a 1-hour telephonic response 7 days a week.
1.6.4. PLACE OF PERFORMANCE. The work to be performed under this contract will be performed at Labor & Delivery Mother Baby Unit, and Intermediate Care Ward (ICW), Winn ACH, FSGA
1.6.5. QUALITY CONTROL PROGRAM (QCP). The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with (IAW) this PWS. The QCP must be forwarded to and accepted by the KO. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The contractor’s QCP is the means by which the contractor assures that the work complies with the equipment of the contract. The contractors QCP will be submitted within 30 days after contract award or with the contractor’s proposal if it is an evaluation factor, three paper copies and one electronic copy of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.
1.6.6. QUALITY ASSURANCE. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
- 1.6.8. ACCESS, GENERAL PROTECTION, AND SECURITY POLICY AND PROCEDURES. Contractor and all associated subcontractors shall comply with applicable installation, facility, and area commander installation and/or facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirement to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office.
Contractors must comply will all personal identity verification requirements as directed by DOD, HQDA and/or local policy.
1.6.9 SPECIAL QUALIFICATIONS. All contractor employees, requiring access to Army Installation, facilities, and controlled access areas shall complete Anti-Terrorism Level 1 Awareness training. Contractors will have access to government information systems and must be registered in the Army Training Certification Tracking Systems (ATCTS) at the commencement service and must successfully complete the DOD Information Assurance Awareness training prior to access to the information systems and then annually thereafter.
1.6.9.1. IDENTICARD ACCESS CONTROL SYSTEM. Contractor must be licensed and certified as a distributor/installer in the ldenticard Access Control System.
1.6.10. DATA RIGHTS. The Government will provide a computer access. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
1.6.11. SYSTEM FUNCTIONALITY. Contractor will guarantee 100% systems functionality upon completion of first service call.
1.6.12. KEY PERSONNEL. The following personnel are considered key personnel by the Government; One site technician, Assistant Supervisory Technician Manager, and Supervisory Technician. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The supervisory technician or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The supervisory technician or alternate shall be available between 7:30 a.m. to 4:30 p.m., Monday through Friday except Federal Holidays or when the Government facility is closed for administrative reasons.
1.6.134 CONTRACTOR PERSONNEL CONDUCT. Contractor personnel’s conduct shall not reflect discredit upon the Government. The contractor shall ensure that personnel present a professional appearance. The contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The contractor shall ensure employee conduct complies with 41 U.S.C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The contractor shall ensure no contractor employees conduct political related activities or events on the US Army facilities.
1.6.14. ANTITERRORISM (AT) AND OPERATIONS SECURITY (OPSEC):
1.6.14.1. AT LEVEL I TRAINING. This provision/contract text is for contractor employee with an area of performance within an Army controlled installation, facility, or area. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contact, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the Government Technical point of contact or to the Contracting Officer (KO).
1.6.14.2. ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURES. This standard language text is for contractor employees with an area of performance within an Anny controlled installation, facility, or area. Contractor and all associated sub-contractors' employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.
1.6.14.3. iWATCH TRAINING. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within XX calendar days of contract award and within YY calendar days of new employees commencing performance with the results reported to the COR NLT [insert number of calendar days] calendar days after contract award.
1.6.14.4. CONTRACTOR EMPLOYEES WHO REQUIRE ACCESS TO GOVERNMENT INFORMATION
SYSTEMS (IS). All contractor employees with access to a government must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.
1.6.14.5. FOR CONTRACTS THAT REQUIRE OPSEC TRAINING. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.
1.6.14.6. FOR INFORMATION ASSURANCE (IA)/INFORMATION TECHNOLOGY (IT) TRAINING. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and AI.my training requirements in DoD 8570.0 I, DoD 8570.01-M and AR 25-2 within six months of employment.
1.6.14.7. FOR INFORMATION ASSURANCE (IA)/INFORMATION TECHNOLOGY (IT) CERTIFICATION.
Per DoD 8570.0 l-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M.
must be completed upon contract award.
1.6.15. EMERGENCY SERVICES.
1.6.15.1. The contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The contractor or their employees shall immediately notify their supervisor or any accident requiring emergency medical treatment. The contractor will, in turn, notify the KO and Government technical point of contact within 30 minutes of the incident.
1.6.15.2. Emergency medical treatment and services for the contractor personnel is the responsibility of the contractor.
2. DEFINITIONS AND ACRONYMS
2.1 DEFINITIONS.
2.1.1 CANNIBALIZE. Remove parts from Government property for use or for installation on other Government property.
2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.
2.1.3. CONTRACTOR ACQUIRED PROPERTY. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.
2.1.4. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, terminate contracts, and make related determinations and/or findings on behalf of the government. Note: The only individual who can legally bind the government.
2.1.5. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to tile contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the
PWS.
2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.
2.1.8. EQUIPMENT. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.
2.1.9. GOVERNMENT FURNISHED PROPERTY. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.
2.1.10. GOVERNMENT PROPERTY. All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment and real property. Government property does not include intellectual property and software.
2.1.11. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a full commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.
2.1.12. LOSS OF GOVERNMENT PROPERTY. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government's expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful detective testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:
(1) Items that cannot be found after a reasonable search
(2) Theft
(3) Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition
(4) Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.
2.1.13. MATERIAL. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an enditem.
Material does not include equipment, special tooling, and special test equipment or real property.
2.1.14. NON-PERSONAL SERVICES. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non personal service contracts are authorized by the government in accordance with FAR 37.012, under general contacting authority, and do not require specific statutory authorization.
2.1.15. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.
2.1.16. PROPERTY. All tangible property, both real and personal.
2.1.17. PROPERTY ADMINISTRATOR. An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a contractor.
2.1.18. PROPERTY RECORDS. Records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.
2.1.19. PROVIDE. To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property.
2.1.20. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.
2.1.21. QUALITY ASSURANCE SURVEILLANCE PLAN. An organized document written by the government specifying the surveillance methodology used for surveillance of a contractor performance.
2.1.22. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.23. REAL PROPERTY. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).
2.1.24. SENSITIVE PROPERTY. Means property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability.
Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.
2.1.25. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of the contract with the subcontractor.
2.1.26. Unit Acquisition Cost. Means:
(1) For Government-furnished property, the dollar value assigned by the Government and identified in the contract
(2) For contactor-acquired property, the cost derived from the contractor's records that reflect consistently applied generally accepted accounting principles.
2.1.27. WIDE AREA WORK FLOW (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.
2.1.28. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.
2.1.29. WORK WEEK. Monday through Friday, unless specified otherwise.
3. GOVERNMENT FURNISHED ITEMS AND SERVICES:
3.1 SERVICES. The Government will provide network administrative assistance where the contractor does not have elevated rights to complete contract services. Winn ACH, FSGA/ HAAF Security Manager will verify or process the contracts on site technicians for a NACI investigation to determine the suitability and process said individuals for Common Access Cards utilizing, the Trusted Agent Sponsorship System.
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:
4.1 GENERAL. The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.
4.2 SECRET FACILITY CLEARANCE. Not-applicable
4.3 MATERIALS. The contractor shall provide network and hardware diagrams, Certificate of Net- worthiness for all current software used and any upgrades and additions, software licenses and schedules of availability for the purpose of coordinating the need of elevated administrative assistance from the Government.
4.4 EQUIPMENT. The contractor shall provide all parts as required to maintain the working security system covered equipment in good operating condition during the term of contract subject to terms and conditions hereinafter defined. A working security system is defined as a system working as designed but may be accomplished with any part available to the onsite technician at the time of service. In many cases we can install a like part in order to gain full system functionality.
5. SPECIFIC TASKS:
5.1 BASIC SERVICES. Contractor and the Customer agree that the services checked below will be provided by the Contractor at the customer location(s) specified herein. The Service Descriptions, Terms and Conditions and Covered Equipment List detail the coverage, rights and obligations of both the Customer and the Contractor.
Included 24x7 Remote User Support – Telephone Level 1 and Level 2 Support, Software Maintenance Updates, VPN Enhanced Remote Diagnostic Support, Remote Monitoring Services (RMS), Annual Comprehensive Inspection(s), Performance Validation and System Re-Certification, Repair Parts Coverage, Discounted On-Site Repair Labor Rate (30% off), On-Site Repair Labor Services (business hours), Annual Refresher Education.
5.1.1 24x7 Contractor Remote Support Team – Telephone Level 1 Support
Contractor shall provide 24x7 access to Government. This team is available 24 x 7 including weekends and holidays. This team shall be available to assist the with government usage related questions and concerns. The team is trained to help with day-to-day questions regarding system functionality and use. Government calls of more technical in nature are escalated to Contractor’s Technical Support or Field Service Teams.
5.1.2 24x7 Contractor Remote Technical Support Team – Telephone Level 2 Support
Contractor shall provide 24x7 access to Government. This team is available 24 x 7 including weekends and holidays. The purpose of this team is to help customers with technical and operational concerns that are beyond usage and software functionality questions. Individuals with a solid technical background will be best able to utilize Level 2 Technical Support services. Contractor shall attempt to resolve issues over the phone; but on-site Field Service Support may be required for resolution of problems if technical proficiencies of staff are limited, or when onsite diagnosis and repair services are required.
Software Maintenance Updates
Initial Training Contractor shall provide initial training of any changes/updates to the system software on client and server computers with any new software releases that is capable of running on your existing server hardware and OS.
These updates are generally software enhancements that provide feature enhancements and performance improvements. Software updates will be performed at the time of scheduled on-site inspections. Training is required for the staff to effectively use such software updates.
Contractor shall provide a minimum of two (2) training sessions (one day shift and one evening shift) for security staff, labor and delivery and Mother Baby Unit on operating procedures on designated security installed equipment at the time of software update.
Annual Training Contractor shall provide annual training (one day shift and one evening shift) of any changes/ updates to the security system to government security staff, labor and delivery and Mother Baby Unit on designated security installed equipment. This training will be performed during normal business hours.
Remote Monitoring Services (RMS)
Contractor shall provide remote monitoring of the operation of the system at our Network Operations Center (NOC) to help keep the system performing optimally and to maximize uptime availability. Remote Monitoring Services enable timely detection of hardware faults, device communication failures and radio frequency interference (RFI Environmental Noise) issues. Remote Monitoring Services include automated monitoring of:
�System Hardware Health �System Communications Health �Ambient radio frequency interference noise levels This allows for:
�Timely detection of system faults and RF environmental noise interference
�Remote diagnosis and analysis of problems �Proactive notification and intervention when abnormal conditions are detected VPN technology utilizing a Cisco VPN router provided by the contractor will be employed to provide secure connectivity between the contractor’s system server and the Contractor’s Remote Monitoring Services. The Customer will be responsible for provision of a high-speed Internet connection to the Cisco VPN router, for connectivity from the VPN router to the contractor’s system server in the facility, and for provision of the following connectivity information:
�Router IP Address �Public NAT �Subnet Mask �Gateway Version 4. x, or later, system software is required to enable provision of Remote Monitoring Services. This service requires VPN Enhanced Remote Diagnostic Services.
Annual Comprehensive Inspection, Performance Validation and System Re-Certification
Contractor shall perform comprehensive inspection(s) and performance validation of the operation of the covered equipment within this contract. Upon completion of the inspection and validation, contractor will review with the government the results of the inspection and highlight any deficiencies with recommendations for correction. If no corrective action is required, contractor will issue a system certification/recertification. If corrective action is required, the contractor will issue a certification/recertification after corrective action has been taken and proper equipment operation has been validated.
After the inspection, the following shall be provided to the Government: Report generated in reference to the inspection, Consultation with the Government, and Certification issued to Government if system is fully functional
Server Computer Inspection:
Computer log review to verify any problematic concerns or patterns Clean computer, monitor and keyboard Formal system backup Device revision level verification Network integrity verification Random inspection of transmitter functionality Verification of remote access ability Verify system software revision level is at most current revision Verify UPS functionality
Software Updates:
Software product updates that include performance improvements, “bug fixes”, compatibility changes, and minor enhancements. Product UPDATES are identified as changes to version number to the right of the decimal point, i.e., V6.04 to V6.05.
Network Verification:
Verify network impedance and network integrity Visual inspection of all wiring and terminations Test pager base for proper operation Test all pagers for proper operations and reporting of alarms Central Power Supply Inspection: * Verify power supply voltage and current Verify fire alarm relay for NFPA Life Safety 101 compliance Alarm Band Receiver/Controller Verification:* Verify ABR with respect to floor plans Visual inspection of all wiring and terminations Check, verify and record frequency, voltage, address, and firmware Verify Staff Alert communication and operation Upgrade firmware if required
Verification of ABR network Verify cut band function Check for presence of RF environmental noise Verify tag-tracking capabilities Door Controller Verification: * Inspection of all wiring and terminations Check, verify and record voltage, address, and firmware Upgrade firmware if required Power supply verification/calibration Verification of IR sensors * Verify supervisory operation Verify audio alarm Verify keypad functionality Verify RFI condition Verify door lock operation * Check and adjust delayed egress * Verify all other special operation of the door controller like card readers or elevator deactivation * Transmitter checks Quick Look Verification: * Verify location of each Quick Look Visual inspection of all wiring and terminations Check, verify and record frequency, voltage, address, and firmware Upgrade firmware if required Client Computer Inspection: * Verify system software revision level is at most current revision Software revisions within the purchased version of the operating software.
Verify alarm and speakers working properly.
Backup Interface: Test backup interface for proper operation when the server is turned off After the inspection, the following will be provided to the Government: Report generated in reference to the inspection, Consultation with the Government, and Certification issued to Government if system is fully functional.
Equipment failures will be remedied by repairing or replacing the hardware component providing that the failure was not due to abuse or negligence; out of specification electrical power operation, power transients, excessive temperature or humidity beyond the operating ranges specified for the product; or dust relocation, theft, vandalism, fire, water or other peril, act of God, or because of conditions outside of normal intended use.
On-Site Repair Labor Services
Contractor will provide on-site repair labor services for maintenance of the covered equipment listed in this contract to its operational state per the terms and conditions of this contract. This coverage includes travel time and associated travel and living expenses. Standard hours of coverage are Monday – Friday, 8:00 a.m. to 5:00 p.m.
(Customer Local Time), excluding contractor observed holidays. Preferred pricing for travel and on-site service hours outside of the above-defined hours is also included with On-Site Repair Labor Services coverage. In addition, with On-Site Repair Labor Services coverage preferred pricing is provided for service labor hours above and beyond those required for maintenance of the covered equipment (i.e. out-of-scope hours). Typical examples of such services would be service labor hours utilized to move system equipment in conjunction with facility remodeling;
service labor hours utilized to add additional equipment to the system; and service labor hours utilized to effect repairs outside of the scope of maintenance coverage (e.g. repair labor service required due to fire or water damage).
6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)
The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.
Any contractor provided publications are to be procured and maintained at contractor's expense.
AR 25-2, Information Assurance AR 530-1, Operations Security
File details come from the government source that posted it. Updated .