Atch 1 - Statement of Work.pdf

Attachment #1 Statement of Work

Iowa National Guard Toner Cartridge Replacement

W912LP-21-Q-1119

The Iowa Army National Guard (IA ARNG) has multiple brands and models of network printers placed in selected armories and facilities throughout the State of Iowa. The IA ARNG requires delivery of replacement toner cartridges and recycling of the used cartridges. See Exhibit 1 for a list if printers and locations and Exhibit 2 for estimated cartridge usage.

The Government will request deliveries of replacement toner cartridges on an as-needed basis for a period of 12 months after contract award.

The Contractor shall deliver and install replacement toner cartridge(s) within two (2) business days after receipt of request from the Unit POC. All installation and services shall be performed by certified technicians. The following testing, light maintenance, and record keeping shall be performed after replacement cartridge(s) are installed:

• Print quality

• Printer page count

• Cleaning of cooling fan

• Record page count for Monthly Report

• Identify printers that are in need of further repair/services and notify Unit POC

Replacement Cartridge requirements:

• High-volume cartridge, if available for printer model

• Cartridges are one-for-one exchange

• Extra cartridges require prior approval by the Deputy Chief of Staff for Information Management

(DCSIM) on a case by case basis. Extra cartridges will be installed by the Unit POC. The contractor shall not deliver extra cartridges unless authorized by the Contracting Officer via a modification to the contract.

• All cartridges shall be guaranteed and free of defects, and maintain print quality for the expected life (page count) of the cartridge o OEM or equivalent cartridges are acceptable o Remanufactured toner cartridges are preferred, but if not available, new toner cartridges made with recovered materials are acceptable

The Contractor shall deliver replacement toner cartridge(s) between the hours of 0800 -1630 on Monday through Friday, except on recognized U.S. Federal Holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closures, or similar Government directed facility/installation closings.

Toner cartridge delivery locations include: Camp Dodge campus and Joint Forces Headquarters in Johnston, Iowa; Des Moines Air Base in Des Moines, Iowa; and IA ARNG facilities in Iowa City, Cedar Rapids, Waterloo, Fort Dodge, and Boone, Iowa.

Contractor shall provide phone support to DCSIM personnel, and to unit POCs. Contractor’s representative shall record caller’s name, call-back number, printer model, and location. Voice messages shall be returned in no less than four (4) hours.

Contractor shall only respond to calls requesting replacement toner cartridges; calls for technical support shall be routed through the G6 call center. (Contact information will be provided upon contract award).

Contractor shall provide a monthly report, no later than five (5) business days after the end of each month to IA ARNG DCSIM representative. (Contact information will be provided upon contract award).

Monthly report shall include the following information:

• Type of printers serviced

• Printer name of machine serviced (Example: NGIAPRDCSIMHQ03)

• Page count of each machine serviced

• Date(s) of toner delivery and service

• Type of replacement cartridge, location, point of contact, and phone number of requestor

Environmental Protection Agency, Comprehensive Procurement Guidelines

Toner Cartridges:

Toner cartridges are used in laser printers, photocopiers, fax machines and microphotographic printers.

When the toner cartridge is spent, it can be returned to a remanufacturer or the manufacturer to be refilled, refurbished and cleaned for resale.

EPA's Recovered Materials Advisory Notice (RMAN) recommends that procuring agencies establish procedures and policies that give priority to remanufacturing the agencies' expended toner cartridges.

EPA recommends that, under such policies and procedures, agencies procure remanufacturing services for expended cartridges and, when such services are unavailable or not practicable, obtain remanufactured toner cartridges or new toner cartridges made with recovered materials from product vendors.

For more information on EPA's product research on printer ribbons, please see the Technical Background Document for RMAN II.

Exhibit 1 Printer Models and Locations

PRINTER MODEL:

B O

O N

E

C A

M P

D O

D G

E

C D

U

SP

FO

W hs e-

C E

D A

R R

A

PI

D S:

D

SM

A

IR

B A

SE

FO

R

T D

O D

G E

IO

W

A C

IT

Y

JF

H

Q

W A

T E

R L

O O

T O

T A

L S:

HP Color LaserJet CP3525 1 1 HP Color LaserJet CP4025 1 1 2 4 HP Color LaserJet CP4525 1 2 1 5 1 10 HP Color LaserJet M452 1 1 2 HP Color LaserJet M454dn 1 1 HP Color LaserJet M553 1 14 1 3 5 3 27 HP Color LaserJet M554 1 4 1 4 1 11 HP Color LaserJet M651 1 1 HP Color LaserJet MFP M577 1 1 HP Color LaserJet M451dn 1 1 2 4 HP Color LaserJet M575dn 1 1 HP LaserJet MFP M525 2 6 1 1 1 1 12 HP LaserJet M402dn 24 2 1 1 11 39 HP LaserJet MFP M527 1 3 4 HP LaserJet MFP M528 1 1 HP LaserJet P3015 1 1 1 1 6 1 11 HP LaserJet P4015 9 2 3 1 15 7 65 0 7 3 4 8 44 7 145 Canon Fax 104 Number and Location(s) of Canon Fax 104 TBD Brother Intellifax 2840 Number and Location(s) of Brother Intellifax 2840 TBD

Exhibit 2 Estimated Toner Cartridge Usage

Printer Model No.

Cartridge

No.

Projected

Usage HP Color LaserJet

CP3525 CE250 4

CE251 4

CE252 5

CE253 5

HP Color LaserJet M451dn CE410 6

CE411 6

CE412 6

CE413 5

HP Color LaserJet M553 CF360 7

CF361 4

CF362 5

CF363 5

HP Color LaserJet M554 W2120 11 W2121 11 W2122 11 W2123 11 HP Color LaserJet M651 CF320 1

CF331 1

CF332 1

CF333 1

HP Color LaserJet M575dn CE400 1

CE401 1

CE402 1

CE403 1

HP LaserJet MFP M525 CE255 15 HP LaserJet M402dn CF226 35 HP LaserJet MFP M527 CF287 5 HP LaserJet P4015 CC364 3 Brother Intellifax 2840 TN420 9 Canon Fax 104 CANON 104 9 HP Color LaserJet M454dn W2020 1 W2021 1 W2022 1 W2023 1 HP LaserJet MFP M528 CF289 2