Atch 1 - Statement of Work.pdf

PHOENIX AREA INDIAN HEALTH SERVICE

Pluralsight License Statement of Work

Prepared by:

Phoenix Area Office

40 N Central, Suite 605 Phoenix, Arizona 85004

August 1, 2025

Ver: 1.0

Pluralsight License – PAIHS DIRM 2

REVISION HISTORY

Date of Change Description POC Version # August 1, 2025 Draft SOW TH 1.0

Pluralsight License – PAIHS DIRM 3

Table of Contents

Task Order Title

1. Introduction

2. Background

3. Current Environment

4. Objectives

5. Scope

6. Key Deliverables

7. Constraints

7.1. Access Control

7.2. Authentication

7.3. Confidentiality, Security, and Privacy

8. Period of Performance

9. Acceptance Criteria

10. Terms and Conditions

11. Place of Performance

12. Points of Contact

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Task Order Title Pluralsight Training License

1. Introduction This Statement of Work outlines the requirements for acquiring Pluralsight licenses to support Information Technology (IT) training. The purpose of this acquisition is to invest in professional development for IT staff, which is crucial for fostering a culture of continuous learning, ensuring a skilled workforce in a fast-paced environment. This effort improves business performance, increases employee productivity, achieves cost savings, and fosters greater collaboration by providing our IT Staff with expanded and new capabilities that reflect industry best practices.

2. Background The Phoenix Area Indian Health Service (PAIHS), Department of Information Resource Management (DIRM) is committed to continuous professional development and the enhancement of IT capabilities to ensure we remain efficient in our operations. Pluralsight license for IT training will provide our employees with continued access to up-to-date, comprehensive training materials and resources, facilitating their professional growth and improving overall organizational performance. Currently there is no enhanced training, certification preparation, or certification renewal for Information Technology personnel within

IHS.

3. Current Environment The Phoenix Area Indian Health Service (PAIHS) Office in Phoenix, Arizona, oversees the delivery of health care to approximately 180,000 American Indians/Alaska Natives in the tri-state area of Arizona, Nevada and Utah, and a couple facilities in southern California. The PAIHS consist of ten Service Units including two Youth Regional Treatment Centers and a network of heath care facilities, and a health care partner to over forty tribes.

The Division of Information Resource Management at the Phoenix Area Indian Health Service Area Office oversees the planning and delivery of a wide variety of activities related to information technology (IT) network infrastructure and healthcare systems to ensure operational continuity that includes switches, routers, servers, local and wide area networks. The Area Office and most Service Units have IT staff with varying levels of skills, permissions, and experience.

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4. Objectives The acquisition of Pluralsight licenses aims to offer a comprehensive learning experience for IT individuals and teams across various technology domains, such as AI, cloud, data, software development, IT operations, and security.

The primary objectives of the license acquisition are:

• To provide employees with access to high-quality IT training resources.

• To ensure the training materials are current and relevant to industry standards.

• To support a wide range of IT disciplines, including but not limited to cybersecurity, software development, network administration, and data analysis.

• To facilitate flexible and self-paced learning opportunities.

• To provide employees access to Continuous Learning (CL) Units for professional development and certification renewal.

5. Scope The Contractor shall provide PAIHS, DIRM with access to the Pluralsight "Everything" license, which encompasses the following features and functionalities:

• Access to Full Content Library: This includes unrestricted access to the complete library of Pluralsight Skills and ACG courses, hands-on labs, and sandboxes.

• Certification Practice Exams: Unlimited access to certification practice exams for various industry certifications.

• Interactive Courses: Includes in-browser coding challenges with guided feedback, fostering a practical learning experience.

The Contractor shall be responsible for the following implementation, provisioning and management tasks:

• Thirty (30) Pluralsight "Everything" licenses shall be made available to PAIHS, DIRM via Dashboard for the Phoenix Area Office to administer.

• Provide tools and features to enable PAIHS, DIRM administrators to manage user access and assign licenses efficiently.

• Existing users should be transitioned from previous years with the same registered username and email address that will maintain uninterrupted access to their entire training history, encompassing both past completions and all forthcoming training materials and modules.

• Provide necessary instructions and support to employees for using the training resources.

• Provide comprehensive reporting capabilities to track training progress, skill development, and other relevant metrics for PAIHS, DIRM and other Service Unit management.

• Provide access to Pluralsight's technical support resources for both users and administrators within PAIHS, DIRM.

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6. Key Deliverables The Contractor will be responsible for:

• Provisioning the specified number of Pluralsight "Everything" licenses to a Dashboard for PHX Area IHS use once BPA Call has been submitted by requiring service units.

• Providing access to the Pluralsight platform for all licensed users.

• Ensuring the availability of all features and content included in the "Everything" license.

• Providing the necessary administrative tools for PAIHS, DIRM to manage licenses and user access.

PAIHS, DIRM will be responsible for managing the licenses, maintaining security, and ensuring compliance with the Pluralsight Terms of Use.

7. Constraints

7.1. Access Control

Access control will be provided thru the Pluralsight Dashboard by DIRM management provisioning a license for each requested user. User will receive email to accept license and log-in via IHS email address and user developed password. Pluralsight Dashboard will be a completely separate site and not interface with IHS D1 network.

7.2. Authentication

Authentication provided by username (IHS email) and password separate from IHS D1 network.

7.3. Confidentiality, Security, and Privacy

Pluralsight Dashboard will not store or process PII (Personally Identifiable Information) and PHI (Protected Health Information).

8. Period of Performance Contract performance shall be for a base year and four (4) one (1) year option for renewal commencing from date of the award of the contrtact. Award will be made on a firm fixed price basis.

9. Acceptance Criteria The project will be considered successful if the following criteria are met:

• A license is acquired that continues the efforts of existing employees from previous year without loss of training completed.

• Employees have seamless access to the training resources.

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• Positive feedback from employees and measurable improvement in IT skills.

10. Place of Performance

Address Payment/Invoicing (via IPP)

Phoenix Area Office (Primary Delivery)

40 N. Central Ave, Suite. 605 Phoenix, Arizona 85004 Phone No. 604-364-5267

Receiver: Timothy Hartley, Timothy.Hartley@ihs.gov

Invoicing: Nicollette Benally, Nicollette.Benally@ihs.gov

Whiteriver PHS Indian Hospital

200 West Hospital Drive Whiteriver, Arizona 85941 Phone No. 928-338-4911

Receiver: Chester Colelay, Chester.Colelay@ihs.gov

Invoicing: Russell Barker, Russell.Barker@ihs.gov

Ft. Yuma Health Center

401 East Picacho Road Winterhaven, CA 92283 Phone No. 800-862-4911

Receiver: Jerry Tsosie, Jerry.Tsosie@ihs.gov

Invoicing: Edmund Thundercloud, Edmund.Thundercloud@ihs.gov

Hopi Health Care Center

Highway 264, Mile Post Polacca, Arizona 86042 Phone No. 928-737-6000

Receiver: Gordon J. Mahkewa, Gordon.Mahkewa@ihs.gov

Invoicing: Nadine Ami, Nadine.aAmi@ihs.gov

Ft. Duchesne PHS Indian Health Center

6932 E. 1400 S.

Fort Duchesne, Utah 84026 Phone No. 435-725-6864

Receiver: Raymond Kwakye-Mensah, Raymond.Kwakye-Mensah@ihs.gov

Invoicing: James Kee, james.kee@ihs.gov

Phoenix Indian Medical Center

4212 North 16th Street Phoenix, Arizona 85016 Phone No. 602-263-1200

Receiver: Doug McLemore, douglas.mclemore@ihs.gov

Invoicing: Shelia Todecheenie, Shelia.Todecheenie@ihs.gov

Parker Indian Health Center

12033 Agency Road Parker, AZ 85344 Phone No. 866-362-0712

Receiver: JayLynn Saavedra, jaylynn.saavedra@ihs.gov

Invoicing: Erica Deysie, erica.deysie@ihs.gov

Elko Service Unit

515 Shoshone Circle Elko, NV 89801 Phone No. 775-748-1425

Receiver: Walter Fisk, Walter.Fisk@ihs.gov

Invoicing: Buffy George, Buffy.George@ihs.gov mailto:Timothy.Hartley@ihs.gov mailto:Nicollette.Benally@ihs.gov mailto:Chester.Colelay@ihs.gov mailto:Russell.Barker@ihs.gov mailto:Jerry.Tsosie@ihs.gov mailto:Edmund.Thundercloud@ihs.gov mailto:Gordon.Mahkewa@ihs.gov mailto:Nadine.aAmi@ihs.gov mailto:Raymond.Kwakye-Mensah@ihs.gov mailto:james.kee@ihs.gov mailto:douglas.mclemore@ihs.gov mailto:Shelia.Todecheenie@ihs.gov mailto:jaylynn.saavedra@ihs.gov mailto:erica.deysie@ihs.gov mailto:Walter.Fisk@ihs.gov mailto:Buffy.George@ihs.gov

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11. Points of Contact Contracting Officer (CO) Name: TBD Address:

Email:

Phone Number:

Contracting Officer’s Representative (COR) Name: Timothy Hartley Address: 40 N Central Ave, Phoenix, AZ 85307 Email: Timothy.Hartley@ihs.gov Phone Number: (602) 364-5077

Receiving/Payment Representative

Name: Nicollette (Nikki) Benally Address: 40 N Central Ave, Phoenix, AZ 85307 Email: Nicollette.Benally@ihs.gov Phone Number: (602) 364-5282