Atch 1 - SOW IT Training.pdf

STATEMENT OF WORK

3 September 2026

Professional IT, Cybersecurity, and Enterprise Architecture Training

1. Background

The United States Air Force (USAF) requires professional instructor-led training to support the technical skills development, certification readiness, and mission requirements of assigned personnel.

The requirement consists of a combination of:

1. Dedicated instructor-led classroom training delivered locally in the vicinity of Ramstein Air Base, Germany; and

2. Instructor-led open enrollment training for individual students or small groups.

The Contractor shall provide the training, current official vendor-authorized courseware, qualified and authorized instructors, hands-on labs where applicable, exam preparation resources, certification examination vouchers where required, and all other standard course deliverables specified in this Statement of Work (SOW).

2. Required Training

The Contractor shall provide the following training:

Course / Training Requirement Students Delivery Requirement

Cisco Implementing and Administering Cisco Solutions 9 Dedicated Local Classroom

Cisco Implementing and Operating Cisco Enterprise Network Core Technologies

Dedicated Local Classroom

Proxmox VE Deployment & Management / Clustering & Shared Storage

2 Open Enrollment

CISSP Certification Preparation 1 Open Enrollment

TOGAF Enterprise Architecture – Combined Foundation and Practitioner

2 Open Enrollment

CISM – Certified Information Security Manager 4 Open Enrollment

ITIL Version 5 Foundation 2 Open Enrollment

The Contractor shall provide sufficient training capacity for the number of students identified above.

3. General Training Requirements

3.1 Current Official Vendor-Authorized Courseware

All training provided under this requirement shall utilize current official vendor-authorized courseware applicable to the respective technology, framework, or certification.

Third-party-developed, substitute, outdated, or non-authorized courseware shall not be accepted in place of the current official vendor-authorized courseware.

Where the applicable vendor or certification body maintains an Authorized Training Partner, Accredited Training Organization, Learning Partner, or equivalent program, training shall be provided in accordance with the requirements of that program.

The applicable vendors and certification bodies include:

Training Applicable Vendor / Certification Body

Proxmox VE Proxmox Server Solutions GmbH

Cisco Implementing and Administering Cisco Solutions

Dedicated Local Classroom or Virtual Open Enrollment

Cisco Implementing and Operating Cisco Enterprise Network Core Technologies

Dedicated Local Classroom or Virtual Open Enrollment

CISSP ISC2

TOGAF Enterprise Architecture The Open Group

CISM ISACA

ITIL Version 5 PeopleCert

The Contractor shall provide evidence of applicable training provider authorization or accreditation upon request by the Government.

3.2 Instructor Qualification Requirements

All instructors assigned to training under this requirement shall be appropriately qualified and authorized to deliver the applicable official course.

At a minimum, each instructor shall:

• Be currently authorized, accredited, or otherwise recognized by the applicable vendor or certification body to deliver the official course;

• Hold a current certification applicable to the technology, framework, or certification subject being taught;

• Meet all current instructor qualification requirements established by the applicable vendor or certification body; and

• Be qualified to deliver the current official vendor-authorized courseware and associated hands-on labs, exercises, and exam preparation content.

Instructor qualifications shall be current and valid at the time the training is delivered.

The Contractor shall provide evidence of instructor certification, authorization, accreditation, or other applicable instructor credentials upon request by the Government.

4. Dedicated Local Classroom Training

The following courses are intended for dedicated instructor-led local group training, while retaining the Government's option to place individual students into live Virtual Instructor-Led Training (VILT) open enrollment classes as described in Section 5:

• Cisco Implementing and Administering Cisco Solutions – 9 students; and

• Cisco Implementing and Operating Cisco Enterprise Network Core Technologies – 6 students;

When the Government elects dedicated local delivery, the training environment shall be dedicated to the Government students participating in the scheduled class.

4.1 Delivery Flexibility and Pricing

For the Cisco courses identified in Section 2, the Government intends to utilize dedicated local classroom delivery; however, operational requirements may require individual students to attend a regularly scheduled live VILT open enrollment class instead. The Contractor shall therefore make both delivery methods available under the pricing provided for the applicable Cisco training requirement. The Government may select or change the delivery method without an additional delivery-method premium, surcharge, or separate procurement action, provided the total number of purchased student training seats is not exceeded.

4.2 Training Location

When dedicated local delivery is selected by the Government, training shall be conducted at a Contractor-provided, off-base classroom facility located within a ten (10) mile radius of Ramstein Air Base, Germany.

The Contractor shall provide all facilities, equipment, and infrastructure necessary to conduct the training, including:

• Appropriate classroom facilities;

• An individual computer workstation for each student where required by the course;

• Reliable high-speed Internet connectivity;

• Instructor equipment and presentation capabilities;

• Required software and system access;

• Access to required hands-on lab environments; and

• Any other technical infrastructure necessary to successfully complete the course.

The Government shall not be responsible for providing classroom space, computers, Internet connectivity, software, or other instructional equipment.

4.3 Dedicated Training Scheduling Requirement

When the Government selects dedicated local delivery, upon receipt of a Government training request, the Contractor shall be capable of commencing the requested dedicated training within twenty-eight (28) calendar days of the Government's request date.

The Contractor shall coordinate the specific course start date with the designated Government Point of Contact (POC).

5. Open Enrollment Virtual Classroom Training

The following requirements shall be available through live Virtual Instructor-Led Training (VILT) offered through regularly scheduled open enrollment classes:

• Cisco Implementing and Administering Cisco Solutions – individual students, when selected by the Government;

• Cisco Implementing and Operating Cisco Enterprise Network Core Technologies – individual students, when selected by the Government;

• Proxmox VE Deployment & Management / Clustering & Shared Storage – 2 students;

• CISSP Certification Preparation – 1 student;

• CISM Certifiction Exam Prepartion – 4 students;

• TOGAF Enterprise Architecture Combined Foundation and Practitioner – 2 students; and

• ITIL Version 5 Foundation – 2 students.

All open enrollment training under this requirement shall be delivered through a live virtual classroom. Students shall be able to participate remotely from their Government duty location or another Government-approved location. The Government does not intend to incur travel or lodging costs for participation in open enrollment training.

The students covered under this requirement are located in Europe and intend to participate in training during European business hours. The Contractor shall therefore provide regularly scheduled live Virtual Instructor-Led Training (VILT) classes with scheduling options appropriate for students participating from European time zones.

Availability of additional open enrollment classes scheduled for United States time zones is desirable and may provide additional scheduling flexibility; however, European-time-zone availability is the minimum requirement under this SOW.

Virtual classroom training shall:

• Be delivered live by an instructor meeting the qualification requirements of this SOW;

• Utilize the current official vendor-authorized courseware;

• Provide real-time interaction between students and the instructor;

• Allow students to ask questions and participate in course discussions and activities during the training;

• Provide remote access to all required hands-on labs and exercises, where applicable;

• Provide electronic access to required student course materials and learning resources;

• Provide all required virtual classroom access information and joining instructions prior to the course start date; and

• Require no student travel to a Contractor or third-party training location.

Self-paced, on-demand, recorded-only, or other non-instructor-led training shall not be accepted as a substitute for the required live virtual instructor-led open enrollment training.

The Contractor shall provide available virtual open enrollment course dates and coordinate individual student registrations with the Government Point of Contact.

5.1 Virtual Classroom Technical Requirements

The Contractor shall provide the virtual training platform and all Contractor-side technical infrastructure necessary to conduct the training.

The Contractor shall provide students, prior to the course start date, with:

• Virtual classroom access instructions;

• Applicable technical requirements;

• Required courseware access;

• Lab access credentials, where applicable;

• Instructions for accessing supplemental learning resources; and

• Contractor contact information for assistance with access or enrollment issues.

All virtual classroom platforms, remote labs, courseware, and associated learning resources required to complete the training shall be included in the quoted course price.

6. Standard Course Deliverables

Unless otherwise specified for an individual course, all training shall include the standard components and learning resources normally provided with the current official vendor-authorized course offering.

These shall include, as applicable:

• Live instructor-led instruction;

• Current official vendor-authorized courseware;

• Official digital and/or printed student materials;

• Official or vendor-authorized hands-on labs;

• Exercises and practical activities;

• Practice examinations;

• Exam preparation questions;

• Exam preparation and study resources;

• Digital reference materials;

• Electronic study aids;

• Supplemental self-study content;

• Post-course lab access where included as a standard component of the official course;

• Course completion documentation or certificates; and

• Applicable certification examination voucher.

All standard course components and learning resources shall be included in the quoted price and shall not require a separate purchase by the Government or individual student.

The course-specific deliverables identified below constitute minimum requirements and do not relieve the Contractor from providing additional materials or resources that are standard components of the applicable official course offering.

7. Course-Specific Requirements

7.1 Cisco Implementing and Administering Cisco Solutions

The Contractor shall provide Cisco Implementing and Administering Cisco Solutions training for up to nine (9) students. The Government may elect to receive the training as a dedicated local instructor-led classroom session or place one or more students into regularly scheduled live Virtual Instructor-Led Training (VILT) open enrollment classes. Either delivery method shall be available within the pricing provided for this requirement, with no additional delivery-method premium or surcharge.

Training shall utilize the current official Cisco-authorized curriculum and prepare students for the current Cisco certification examination.

The Contractor shall provide, at a minimum:

• Live instructor-led training through either dedicated local classroom delivery or VILT open enrollment, as selected by the Government;

• Current official Cisco-authorized courseware;

• Cisco-authorized instructor;

• Official Cisco digital student materials;

• Instructor-led hands-on exercises;

• Official Cisco or Cisco-authorized lab environment;

• Applicable lab access associated with the official course;

• Digital self-study content included with the official curriculum;

• Exam preparation resources;

• Standard Cisco learning aids and supplemental resources associated with the course;

and

• One current Cisco CCNA certification examination voucher per student.

• Course completion documentation.

The instructor shall hold current Cisco certification applicable to the subject being taught and meet Cisco's current instructor authorization requirements.

7.2 Cisco – Implementing and Operating Cisco Enterprise Network Core Technologies

The Contractor shall provide Cisco Implementing and Operating Cisco Enterprise Network Core Technologies training for up to six (6) students. The Government may elect to receive the training as a dedicated local instructor-led classroom session or place one or more students into regularly scheduled live Virtual Instructor-Led Training (VILT) open enrollment classes. Either delivery method shall be available within the pricing provided for this requirement, with no additional delivery-method premium or surcharge.

Training shall utilize the current official Cisco-authorized curriculum and prepare students for the current Cisco certification examination.

The Contractor shall provide, at a minimum:

• Live instructor-led training through either dedicated local classroom delivery or VILT open enrollment, as selected by the Government;

• Current official Cisco-authorized courseware;

• Cisco-authorized instructor;

• Official Cisco digital student materials;

• Official Cisco or Cisco-authorized hands-on labs;

• Applicable lab access;

• Exam preparation resources;

• Standard Cisco learning aids and supplemental resources associated with the course;

and

• One current ENCOR certification examination voucher per student.

The instructor shall hold current Cisco certification applicable to the subject being taught and meet Cisco's current instructor authorization requirements.

7.3 CISM – Certified Information Security Manager

The Contractor shall provide instructor-led open enrollment ISACA CISM training for four (4) students.

Training shall utilize the current official ISACA-authorized CISM curriculum and prepare students for the current CISM certification examination.

Training shall address the current CISM examination domains, including:

• Information Security Governance;

• Information Security Risk Management;

• Information Security Program; and

• Incident Management.

The Contractor shall provide, at a minimum:

• Live instructor-led open enrollment training;

• Current official ISACA-authorized courseware;

• Appropriately authorized/qualified instructor holding a current CISM certification;

• Official student course materials;

• Exam preparation materials;

• Practice questions and other exam preparation resources included with the official course offering;

• Standard supplemental student learning resources; and

• One current CISM certification examination voucher per student.

7.4 CISSP Certification Preparation

The Contractor shall provide instructor-led open enrollment CISSP Certification Preparation training for one (1) student.

Training shall utilize current official ISC2-authorized courseware and prepare the student for the current CISSP certification examination.

The Contractor shall provide, at a minimum:

• Live instructor-led open enrollment training;

• Current official ISC2-authorized courseware;

• Appropriately authorized/qualified instructor holding a current CISSP certification;

• Official student course materials;

• Access to the associated digital/online learning resources;

• A comprehensive bank of practice examination questions with answer explanations;

• Electronic flashcards;

• Searchable electronic glossary/reference materials;

• Exam preparation and study resources; and

• One current CISSP certification examination voucher.

7.5 TOGAF Enterprise Architecture – Combined Foundation and Practitioner

The Contractor shall provide instructor-led open enrollment TOGAF Enterprise Architecture Combined Foundation and Practitioner training for two (2) students.

Training shall utilize the current official accredited courseware based on the current TOGAF Standard and shall prepare students for both the Foundation and Practitioner certification requirements.

The Contractor shall provide, at a minimum:

• Live instructor-led open enrollment training;

• Current official accredited TOGAF Foundation and Practitioner courseware;

• Appropriately authorized/qualified instructor holding current applicable TOGAF certification;

• Official student course materials;

• Practitioner exercises and learning activities;

• Exam preparation resources;

• Applicable supporting and reference materials;

• Certification examination voucher(s) covering the applicable TOGAF Enterprise

Architecture Foundation and Practitioner examinations; and

7.6 ITIL Version 5 Foundation

The Contractor shall provide instructor-led open enrollment ITIL Version 5 Foundation training for two (2) students.

Training shall utilize the current official PeopleCert-authorized ITIL Version 5 Foundation courseware and prepare students for the applicable ITIL Version 5 Foundation certification examination.

The Contractor shall provide, at a minimum:

• Live instructor-led open enrollment training;

• Current official PeopleCert-authorized ITIL Version 5 Foundation courseware;

• Appropriately authorized/qualified instructor holding current applicable ITIL certification;

• Official digital student kit;

• Current digital ITIL Version 5 Core Guide;

• Exam preparation and study resources;

• One proctored ITIL Version 5 Foundation certification examination voucher per student;

and

7.7 Proxmox VE Deployment & Management / Clustering & Shared Storage

The Contractor shall provide instructor-led open enrollment Proxmox VE training for two (2) students covering:

Proxmox VE Deployment and Management and

Proxmox VE Clustering and Shared Storage.

Training shall utilize current official Proxmox-authorized courseware and be provided through Proxmox Server Solutions GmbH or an Authorized Proxmox Training Partner.

The Contractor shall provide, at a minimum:

• Live instructor-led open enrollment training;

• Current official Proxmox-authorized courseware;

• Appropriately authorized/qualified Proxmox instructor holding current applicable certification;

• Official student course materials;

• Practical hands-on exercises and lab activities;

• Training covering deployment and management of Proxmox VE environments;

• Training covering clustering and shared storage;

• Applicable supporting student learning resources; and

• Course completion documentation or certificate.

No certification examination voucher is required for Proxmox VE training.

8. Certification Examination Vouchers

Except for Proxmox VE training, the Contractor shall provide the applicable certification examination voucher for each student.

Certification examination vouchers shall:

• Correspond to the certification associated with the training provided;

• Be for the current version of the applicable certification examination;

• Be included in the quoted training price;

• Be valid and unused when provided to the Government/student; and

• Provide sufficient validity following completion of training to allow students a reasonable opportunity to schedule and complete the examination.

Exam vouchers shall not require a separate purchase by either the Government or the individual student.

Where successful certification requires multiple examinations as part of the course identified in this SOW, the Contractor shall provide the examination voucher(s) required for the certification outcome associated with the course.

9. Hands-On Labs and Technical Resources

Where hands-on labs are part of the official course, the Contractor shall provide each student access to the applicable official or vendor-authorized lab environment.

Lab access shall be included in the quoted course price.

For dedicated local technical training, the Contractor shall provide all computers, required software, network connectivity, and other equipment necessary for students to access and complete the labs.

The Government shall not be required to purchase separate lab access or provide technical infrastructure necessary for course completion.

10. Training Coordination and Administration

The Contractor shall designate a training coordinator or other Point of Contact responsible for coordinating course scheduling and student enrollment with the Government.

The Contractor shall, as applicable:

• Coordinate dedicated course dates with the Government POC;

• Be capable of commencing requested dedicated training within twenty-eight (28) calendar days of the Government's request;

• Provide available open enrollment dates appropriate for European and United States time zones;

• Register students for applicable open enrollment sessions;

• Provide enrollment confirmations and joining instructions;

• Coordinate distribution of course materials;

• Coordinate student access to required labs and online learning resources;

• Coordinate delivery of applicable certification examination vouchers; and

• Provide course completion documentation.

11. Contractor Deliverables

The Contractor shall provide all applicable deliverables necessary to fulfill this training requirement, including:

• Dedicated local instructor-led classroom training for CCNA and ENCOR, with the Government retaining the option to place individual CCNA and ENCOR students into live VILT open enrollment classes at the same pricing basis provided under this requirement;

• Live Virtual Instructor-Led Training (VILT) through open enrollment schedules for Proxmox VE, CISSP, TOGAF Enterprise Architecture, and ITIL Version 5 Foundation;

• Virtual open enrollment scheduling options appropriate for European and United States time zones;

• Current official vendor-authorized courseware for each course;

• Vendor- or certification-body-authorized instructors holding current certifications applicable to the subjects taught;

• Official student course materials;

• Official or authorized hands-on labs where applicable;

• Remote lab access for virtual classroom students where applicable;

• Exam preparation questions and practice examinations where included with the applicable official course;

• Supplemental digital and self-study learning resources included with the applicable official course;

• Contractor-provided classroom facilities, student computers, Internet connectivity, and required technical infrastructure for dedicated local deliveries;

• Virtual classroom access and joining instructions for open enrollment students;

• Student enrollment and administrative support;

• Course completion documentation or certificates; and

• Applicable certification examination vouchers for all students except those attending

Proxmox VE training.

All items required to successfully complete the applicable training shall be included in the Contractor's quoted price unless specifically excluded by this SOW.

12. Government Point of Contact

The Government will designate a Point of Contact responsible for coordinating student information, scheduling requests, and other administrative requirements with the Contractor.

The Government POC is not authorized to make changes affecting the cost, scope, terms, or conditions of the resulting contract.

13. USAF Envision Training Completion Reporting

The Contractor shall provide the capability to ensure that training completion records for all students covered under this requirement are transferred to and reflected in the USAF Envision system.

The Government will not provide the Contractor with direct access to Envision. The Contractor shall therefore utilize an existing Government-approved learning platform, data integration, or other established capability that is authorized to transfer training completion data to Envision.

For all training provided under this requirement, the Contractor shall ensure that student completion records are captured within the Contractor's applicable learning platform or system of record in a manner that enables the records to be transferred to Envision through the established integration.

Training completion records shall include, as applicable:

• Student identification information required for record matching;

• Course title;

• Course completion date;

• Completion status; and

• Other training completion information required by the established Envision data integration.

This requirement applies to both dedicated local classroom training and live virtual open enrollment training.

The Contractor shall be responsible for ensuring that training completion information is accurately recorded within the applicable system and made available for transfer to Envision through the established integration.

The solution shall not require the Government to manually enter individual student course completion records into Envision, nor shall fulfillment of this requirement depend upon the Government granting the Contractor direct access to Envision.

14. DAF e-Learning Pre-Class Learning Resources

Where relevant online learning content for a course included in this requirement is available through the existing DAF e-Learning environment, the Contractor shall identify and provide students with direct access links to applicable learning resources to support preparation for the instructor-led training.

The Contractor shall identify relevant DAF e-Learning resources that provide foundational knowledge, prerequisite concepts, and/or introductory coverage of the technologies and subject areas addressed during the applicable instructor-led course.

Available pre-class resources may include, as applicable:

• Online courses and modules;

• Instructional videos;

• Skill assessments and benchmarks;

• Hands-on labs;

• Practice exercises;

• Certification preparation resources;

• Books and reference materials; and

• Other relevant digital learning assets available through DAF e-Learning.

The Contractor shall provide direct links to the applicable DAF e-Learning resources to the Government and/or enrolled students sufficiently in advance of the scheduled instructor-led training to allow reasonable time for preparation.

Access to these resources shall utilize the students' existing DAF e-Learning entitlement and shall not require the Government or individual students to purchase additional subscriptions, licenses, or learning content.

Where relevant preparatory content is not available within DAF e-Learning for a particular course, this requirement shall not apply to that course.