Atch 1 - SOW.pdf

Subscription KAT Video Good Health TV Whiteriver Service Unit Scope of Work

Health Program Subscription

SCOPE OF WORK

A Healthcare facility subscription-based television system that is a unique health education network designed to connect American Indians and Alaska Natives (Al/AN) to critical health education information, local programs and services available in community settings. In addition the subscription based television system will encourages viewer engagement with programming that is culturally reflected and community-connected. Contractor will provide content that is uplifting and empowering to reach a broad Al/AN audience with helpful wellness information that can be shared and applied.

Whiteriver Service Unit (WRSU) requires a new four-year service contract (base year plus four option years) for a GoodHealth TV subscription. The Contractor shall integrate the program into the existing Indian Health Service – WRSU – GoodHealth TV health education programming into the following four (4) locations at Whiteriver Service Unit:

Three (3) Whiteriver Indian Hospital, and One (1) Cibecue Health Center.

Contractor will provide all the necessary services and supplies to deliver programming into Whiteriver Service Unit and Cibecue Health Center.

Contractor will provide one-year subscription services to each health care facility. Included with each 1 full year subscription are:

(a) appropriate hardware/software package

(b) service package and administrative services

(c) technical difficulties with system issues

(d) All downloads of health education content specific to each health care facility.

The operating configuration will consist of a LCD TV monitor connected to a player unit. The player unit will store and run content or playlists. Updates to the content or playlists will be made through a broadband internet connection. Contractor will follow internet security protocols as listed below:

• Contractor will ensure that it is in compliance with applicable Standard Operating Procedures for Information Technology of the Indian Health Service.

• Contractor will ensure that it is running an effective patch management system that will keep critical software up-to-date with the latest patches and versions.

• Contractor will work with points of contact at Whiteriver Service Unit to develop an acceptable schedule for downloading content or playlists to avoid tying up bandwidth.

This may include downloading content or playlists after hours, or during "slow" times in the healthcare facilities.

Player units will be turned on or off according to designated Whiteriver Service Unit facility hours of operation. All content or playlists will be preloaded or sent remotely to each player unit so no tasks are required at Whiteriver Service Unit facility.

Contractor will monitor each player unit's operation through remote access to ensure it is operating properly.

Manufacturer's warranties apply to all equipment supplied by Contractor.

Should the subscription not be extended beyond the 1 2 months period, the healthcare facility will

Subscription KAT Video Good Health TV Whiteriver Service Unit Scope of Work ship the player unit back to the contractor at the contractor's expense.

Period of Performance:

Base year with four one year option years.

TAXES

The Department of Health and Human Services, Phoenix Area Indian Health Service is tax exempt under A.R.S. 42-5063 ( C)(3)(a), 42-5067(B)(l ), 42-5056(B)(2)(a), 42-5066 (B)(3)(a), 42-5074(B)(7), 42-5071(B)(2)(a), 42-5061(A)(25)(a), and 42-5159(A)(13)(a), (b),(c ), State of Arizona Department of Revenue.

Healthcare Facility Subscription-Based Television System:

Contractor will provide the following services in the one-year subscription at each listed healthcare facility:

1. Whiteriver Indian Hospital: (1 Existing location- Pharmacy waiting room) and (2 New Locations: SSB- Dental waiting room and PT waiting room)

• One-year Subscription

• Service package and administration services

• Video playlist (Cultural health education programs)

• Local program announcement

• Emergency announcement

• Local weather information

Supplies

• 3 Players unit one license fee

• HDMI cables

Software

• Annual software and malware fee

2. Cibecue Health Clinic (Existing Location – waiting room)

• One-year Subscription

• Service package and administration services

• Video playlist (Cultural health education programs)

• Local program announcement

• Emergency announcement

• Local weather information

Supplies

• 1 Player unit one license fee

• HDMI cables

Software

• Annual software and malware fee

PERIOD OF PERFORMANCE:

Base year plus four years.

DELIVERY LOCATION/PLACES OF PERFORMANCE:

A. Whiteriver IHS Hospital Campus, 200 Hospital Drive, Whiteriver, AZ. 85941 B. Cibecue Health Center, 2 West, 3rd Street, Cibecue, Arizona 85911