Atch 1 PWS_UH FMS HRO_01Dec20.pdf

Solicitation # FA480120R0010

Attachment 1 Page 1 of 26

PERFORMANCE WORK STATEMENT (PWS)

FOR

MANAGEMENT OF UNACCOMPANIED HOUSING (UH),

FURNISHINGS MANAGEMENT SECTION (FMS) AND

HOUSING REFERRAL OFFICE (HRO)

HOLLOMAN AIR FORCE BASE, NM

01 December 2020

REVIEWED:

Date

, Civ, Date

Date

PATTI J. REN, Civ, DAF Quality Assurance Program Coordinator

Date

APPROVED:

SALLY D. ROBERTS, Civ, DAF Contracting Officer

HUSSAIN.CHRISTO

PHER.N.1297241296

Digitally signed by

HUSSAIN.CHRISTOPHER.N.129724

Date: 2020.12.10 06:46:55 -07'00'

BARNES.DANN.

E.1102702286

Digitally signed by

BARNES.DANN.E.1102702286

Date: 2020.12.09 09:30:48 -07'00'

REN.PATTI.J.1083

572775

Digitally signed by

REN.PATTI.J.1083572775

Date: 2020.12.09 11:07:42 -07'00'

Digitally signed by

ROBERTS.SALLY.D.1145173481

Date: 2020.12.09 09:11:32 -07'00'

10-Dec-2020

09-Dec-2020

09-Dec-2020

09-Dec-2020

/-21R0002 Contract # FA480121C0007

Attachment 1 Page 2 of 26

TABLE OF CONTENTS

ITEM PAGE

1.0. Description of Services

2.0. Service Summary

3.0. Government Property and Services

4.0. General Information

5.0. Appendices

Appendix 1 Acronyms and Terms

Appendix 2 Applicable Forms

Appendix 3 Applicable Publications

Appendix 4 Workload Estimate

Appendix 5 Dormitory (Appliance and Furnishings) Inventory ............ Separate Document

Appendix 6 UH, FMS & HRO Inventory ............................................ Separate Document

Appendix 7 Building Map UH-FMS-HRO ........................................... Separate Document

Attachment 1 Page 3 of 26

SECTION 1

DESCRIPTION OF SERVICES

1.0. MANAGEMENT OF UNACCOMPANIED HOUSING (UH), FURNISHINGS

MANAGEMENT SECTION (FMS), AND HOUSING REFERRAL OFFICE (HRO)

Except where annotated (**), this PWS is not applicable to Training Dormitories identified in Appendix 4.

1.1. UNACCOMPANIED HOUSING (UH)

1.1.1. The contractor shall provide all personnel, equipment, tools, supplies, materials, supervision, vehicles, forklifts, dollies and any other items and services necessary to perform all tasks associated with management of UH in accordance with (IAW) AFI 32-6000, at HAFB, NM, except for section 1.2.36.4 of the AFI as this section is deemed inherently Governmental and must be performed by military personnel.

Tasks shall include but not be limited to the following:

1.1.1.1. Contractor will supervise and provide all administration for UH to include the assignment, occupancy, and termination of UH residents to include real property assets and processing of all necessary allowance stops and starts (Memorandum for Assignment/Termination) through 49 CPTS.

1.1.1.2. Contractor will prepare all required reports and supply pertinent UH information upon request from higher management. Contractor will work through the chain of command at all times beginning with the Capital Asset Manager (CAM) when providing this information to higher management. The contractor is responsible for establishing a working relationship by coordinating/interfacing with FMS, Lodging, and the Civil Engineer Squadron (CES) including the Fire Dept., and other work centers and/or offices.

1.1.1.2.1. The contractor will use Enterprise Military Housing (eMH) a Common Access Card enabled, web-based automated system for privatized family housing, unaccompanied housing, general officer housing, and furnishings operations management. The contractor will maintain daily auditable occupancy records for all UH facilities, accomplishes the UH occupancy and utilization semiannually in eMH and forwards to the MAJCOM accompanying get-well plan IAW AFI 32-6000 paragraph 2.4.2.2. The contractor will submit semi-annual utilization reports through eMH; MAJCOMs will verify updates in eMH UH module by end of reporting period and send forward to AF/A4CF to pull eMH utilization and occupancy reports. This report should be accomplished using the AF automated UH metric format. All correspondence must be routed through the CAM before submittal to MAJCOM.

1.1.1.3. Contractor will provide annual budget submittal for the five year long term plan to include unfunded requirements, furnishings/appliance replacement plan and all other requests for the upcoming fiscal year(s).

1.1.1.4. Contractor will participate in and advocate for UH furnishings requirements.

1.1.1.5. Contractor will maintain a direct relationship with Airman Dorm Leader (ADL), First Sergeants and the Dorm Councils to include attending all meetings, etc.

1.1.1.6. The contractor on-site Project Manager and contractor Dorm Superintendent shall maintain direct communication with the CAM concerning all activities. The on-site Project Manager or Dorm

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Superintendent shall meet weekly with the CAM and HMO Staff to discuss ongoing business.

1.1.1.7. Contractor will support scheduled UH room inspections (as scheduled). The contractor is required to provide a Daily Inspection Report which includes the Occupant's Name, Address, and the Type of Inspection (Room Assignment Inspection, Pre Final Inspection, Final Inspection, etc.).

1.1.1.8. Contractor will schedule all Change of Occupancy Maintenance (COM) required in UH with 49 CES/CEO; schedule all maintenance in common areas (i.e., laundry rooms, dayrooms, etc.), and schedule removal and reinstallation of furniture for carpet replacement in resident rooms at COM or in emergency situations (e.g. flooded dormitory room). The contractor shall act as the facility manager for all UH facilities IAW HAFBI 32-1002 except for the verbiage "is the representative of the unit commander who" in Section 1.2, Sections 6.2 – 6.14 and Section 23. Contractor is not responsible to perform any repair work required on the facilities. Occupants are responsible for calling in individual room requirements for maintenance to CES.

1.1.1.9. Contractor will attend facility manager's training and act as building custodian interfacing with CES/CEIH during the Dorm Master Plan inspection. Contractor will facilitate inspections and development of the dorm master plan and provide 49 CES/CENP with requirements for programming.

1.1.1.10. Contractor will ensure safekeeping of spare dorm Saf-Loc key cards by utilizing a KeyTrak system. KeyTrak is a computerized key control system that secures keys, providing a certifiable audit trail that helps to prevent loss, theft and abuse of Saf-Loc key cards. Contractor is responsible for inputting authorized dormitory occupant information into the KeyTrak system, enabling dormitory occupants to utilize the system after regular duty hours. The Government will train contractor personnel.

**Applicable to training dormitories**

1.1.1.11. With the exception of a mechanical or battery failure of the door lock, the contractor shall be responsible for any after normal duty hour calls involving residents not being able to access their dorm room. The contractor shall attempt to remedy the situation over the phone to determine if it is mechanical, battery, or KeyTrak system failure. If the lockout is a result of a mechanical or battery failure, the contractor will notify the CE Service Call Desk that a standby locksmith will need to be called to fix the door lock. If the cause of the lockout is due to resident utilizing the KeyTrak system and subsequently getting locked out, the contractor will respond and grant access to the resident. The contractor shall submit a justification for payment, which will be paid from the reimbursable CLIN of the contract. The Contracting Officer’s Representative (COR) shall verify and preapprove all justifications prior to invoicing. The contractor shall establish and implement a log to track all submitted justifications.

**Applicable to training dormitories**

1.1.2. The on-site Project Manager and/or Dorm Superintendent may be required to meet at least weekly with the COR, CAM and the CO during the first month of the contract. Meetings will be as often as necessary; thereafter, as determined by the CO. Meetings will not be less than annually, but semi-annually if needed. At these meetings, the contractor will be apprised of how the Government views the contractor's performance and the contractor will apprise the Government of problems / possible solutions / etc., if any, being experienced. The meeting minutes will be reduced to writing, signed by Contracting and any other signatures as deemed appropriate, and distributed to the COR, CAM and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the CO identifying areas of non-concurrence.

1.2. FURNISHINGS MANAGEMENT SECTION (FMS)

1.2.1. The contractor shall manage all furnishings and appliances associated with housing for UH, Fire

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Department (if required by Fire Chief), and Lodging (appliances only) IAW AFI 32-6000. Furnishings management includes, but is not limited to:

1.2.2. FURNISHINGS MANAGEMENT SUPPORT. The contractor shall provide all support for furnishings management IAW Air Force (AF), MAJCOM, and local publications and/or policies and shall provide guidance and coordination for these functions to ensure effective and economic operations of all support facilities.

1.2.2.1. The contractor is responsible for establishing a working relationship by coordinating/interfacing with UH, Lodging, and CES including the Fire Department, and other work centers and/or offices. The contractor is responsible for, but not limited to, the following:

• Receives, issues, stores and delivers (by contractor personnel or by contractual agreement) all government owned or purchased furnishings and appliances authorized for use in UH, fire department (if required by fire chief), and lodging facilities (only responsible to store lodging appliances)

• Contractor will ensure that furnishings are issued only to authorized personnel and audit trails are required and maintained

• Contractor will be required to escort all sub-contractors to include delivery of supplies, furniture, equipment, and personnel

• Contractor will be required to install and remove all furnishings and appliances. (Except for whole buildings bedroom furniture installs. The Manufacturer will install the furniture but the contractor is still responsible for removal)

• Contractor will notify residents at least two weeks in advance on any install of furnishings or appliances

• The contractor shall provide all personnel, equipment, tools, supplies, materials, supervision, vehicles, forklifts, dollies and any other items and services necessary to perform all tasks associated with FMS IAW AFI 32-6000, at Holloman Air Force Base (HAFB), NM

• The contractor will ensure all serialized and non-serialized assets are barcoded and captured in eMH

**Applicable to training dormitories**

1.2.2.2. The contractor is responsible for the furnishings program and all tasks associated with Furnishings Management for unaccompanied housing (dormitories), fire department sleeping and entertainment areas (if required by fire chief), lodging facilities (only responsible to store lodging appliances), Supplemental and Special Command Position (SCP) furnishings. SCP supplemental furnishings may be provided to general officers, civilian equivalents, brigadier general selectee(s) and colonels serving as the installation commander and residing in base housing.

**Applicable to training dormitories**

1.2.2.3. Contractor is the base focal point for all transactions, to include being primary furnishings and appliance custodian including quarters furnishings purchased with Appropriated Funding (APF) for Wing Commander (WG/CC) and unaccompanied housing. All purchases are IAW AFI 32-6000.

**Applicable to training dormitories**

1.2.2.3.1. Responsibilities for appropriated fund purchases include, but are not limited to, the following:

• Inputs to annual Base Civil Engineer (BCE) budget

• Receive/issue/deliver furnishings/appliances

• Maintain backup stock for furnishings and appliances not to exceed three percent (3%) of the total requirement

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• Warehouse, redistribute, repair, and turn in furnishings/appliances and maintain records of disposed/reutilized items

• Prepare purchase orders/quotes

• Perform monthly/annual inventory and assessment of warehouse stock

• Identify items excess to the installation and report same to MAJCOM

• Establish FMS and O&M 5-year long range furnishings plans (current year plus 4 out years) and ensure Commander approval

• Identify and report suspected abuse and or loss of property

**Applicable to training dormitories**

1.2.2.4. Contractor will obtain Appropriated Funds (APF) budget inputs or estimates from all offices requiring service, prepare budget input and provide to the CAM or COR. This budget estimate includes requirements for furnishings/appliances initial issue, upgrade, repair, and replacement programs.

1.2.2.4.1. Contractor will budget for the maintenance and repair (M&R) of all government owned appliances for WG/CC, and dormitories. M&R includes removal and installation from backup stock.

**Applicable to training dormitories**

1.2.2.5. The contractor shall generate all forms, reports and surveys as mandated by AFI/guidance applicable to this effort. Forms and reports that must go to any other office or work center, other than the Asset Management Flight, shall first be reviewed and coordinated by the CAM/COR.

1.2.2.6. The contractor shall provide accountability for all furnishings/appliances IAW AFI 32-6000, Chapter 9, Furnishings Management. All information will be maintained electronically. All publications and forms will be available for contractor's use through the Air Force Portal Web Site. Any publications or forms that are required for the performance of this contract and are not available electronically are required to be maintained manually. Contractor shall ensure furnishings information is kept current in eMH. **Applicable to training dormitories**

1.2.2.7. The contractor shall provide positive and secure key control for FMS warehousing of government owned furnishings and equipment. The contractor shall immediately report to the COR or CAM any occurrences of key loss, misplaced, duplicated or use by unauthorized persons. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor's employees, or the opening of any locked areas to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

1.2.3. APPLIANCE MAINTENANCE AND SERVICE: The contractor shall deliver, install, connect, service, and maintain serviceability of new or repaired appliances or until the appliance(s) is beyond economical repair. Appliances shall be repaired and replaced in a manner that minimizes government costs and ensures uninterrupted service to all customers. Prior to permanently replacing an appliance or commencing major appliance repair, the contractor shall research and document repair versus replacement cost options and submit analysis to the COR. Appliance change-out forms will be provided to the COR with the monthly inventory. A copy will be maintained in the unit facility files.

**Applicable to training dormitories**

1.2.3.1. The contractor shall use government-furnished appliances until present inventory is exhausted if applicable. Appliances are defined as refrigerators, ice machines, microwaves, washers, dryers and stoves. Appliances shall be installed by the Contractor. Costs incurred to repair appliances are 100% reimbursable, if funding is available. The contractor is responsible for ensuring warranty repairs are made as needed, and warranty information is maintained and filed in the unit facility folder on all appliances.

**Applicable to training dormitories**

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1.2.3.2. All tagged non-repairable appliances will be transported by the contractor to Defense Logistics Agency Disposition Services (DLADS) as requested by the COR and as outlined in AFI 34-204, Chapter

5. Refrigerators and ice machines tagged for disposal will have refrigerant removed by the contractor personnel or by contractual agreement unless DLADS requests this procedure not be accomplished.

Appliance technician must maintain certification for refrigerant removal/disposal at all times. Contractor will provide a list of appliances for turn-in to the COR and complete an AF Form 1348-1, Department of Defense (DoD) Single Line Item Release/Receipt Document. This list will include type of appliance, address appliance was removed from, serial number, model number, make, reason for disposal, cost of repairs, and date of action.

**Applicable to training dormitories**

1.2.3.3. The contractor shall maintain a master appliance list to include all pertinent information on appliances and appliances replaced. The contractor shall furnish an updated master appliance list on the first day of each month to COR. The updated master appliance list shall have all appliances installed the previous month highlighted or marked to readily identify changes.

**Applicable to training dormitories** (Appendix 5)

1.3. HOUSING REFERRAL OFFICE (HRO)

1.3.1. HOUSING REFERRAL RESPONSIBILITIES. Contractor will ensure customers are afforded complete referral service and a full range of personal assistance IAW AFI 32-6000, Chapter 3. Services must be free from discrimination and provide equal opportunity and treatment for all personnel. Duties include but are not limited to, providing all required documentation that is requested by HMO to satisfy higher headquarter needs for privatized housing data, accepting lists of houses, apartments, housing projects or information from realtors in the area, counseling incoming members, and allowing rental or sale listings to be posted on installation bulletin boards.

1.3.1.1. Maintaining Community Liaison. To increase housing availability and obtain support and cooperation from the community, commanders, etc., contractor will maintain continuous liaison with appropriate community offices, officials, and organizations. Every effort should be made to publicize the need for housing in the community. Contacts include, but are not limited to, local Chamber of Commerce, apartment and real estate associations, fair housing boards, and representatives of the Federal Housing Administration and Veterans Administration.

1.3.1.2. Rental and Sales Listings. HRO must monitor the HOMES.mil or most current website utilized by the Air Force on a daily basis. Housing On-line Military Enterprise System is a public-facing Information Technology (IT) system for community rental listings. This system is an OSD approved system and is supported by (eMH). HRO must provide information and counseling on how to access the HOMES.mil website.

1.3.1.3. Community Information. Contractor will maintain information on schools, shopping areas, recreational facilities, transportation, and other facilities and services in the local community available to the military family.

1.3.1.4. Counseling Assistance. Members desiring to reside in privatized or community housing are encouraged to receive housing referral counseling prior to negotiating a rental or lease agreement. The Contractor will use the reception module through eMH on a daily basis to input members they assisted or contacted. Contractor will counsel and provide eligible personnel with the following information and services:

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• Information about available housing in the local area including privatized and community housing; provide list of community housing that the Commander has placed on restrictive sanction

• Brief applicants that they must be given freedom of housing choice at all times except where restrictive sanctions are in effect in the community

• Brief applicants on the benefits of Privatized Housing (PH)

• Verifies eligibility of applicants who are interested in or desire to live in PH. Provide PH a completed certificate of eligibility form for each applicant

• Information on using HOMES.mil or the currently approved DoD website for rentals and for sale-by-military owner properties maintain a system to display for-sale-by-owner and realtor listings of homes for sale

• Assistance with telephone verification that the selected property is still available

• Mark maps and give directions to selected property

• Council member on DoD equal opportunity policy in community housing and member obligation to report any suspected discrimination immediately

• Brief on personal conduct while occupying community housing

• Assist members that use Housing Early Assistance Tool (HEAT) on HOMES.mil

• Inform member of the Rental Partnership Program (RPP) when applicable

• Assistance available for resident and landlord dispute resolution, explain the necessity for military release clause to be included in lease agreements, and availability of installation legal assistance to review lease and sales contracts

• Homeowners Assistance Program (HAP) provides assistance to eligible military, surviving spouses of fallen warriors and civilian federal employee homeowners when the real estate market is adversely affected by closure or reduction-in-scope of operations at a military installation. The Secretary of the Army is designated as the DoD Executive Agent (EA) for administering, managing and executing the HAP. HRO will provide the most recent HAP information to personnel who are affected by BRAC

1.3.1.5. Complaints. Contractor is responsible for investigating and mediating all complaints IAW AFI 32-6000, Chapter 3, para 3.4.10. Contractor must ensure all complaints are in writing and information is complete; the circumstances must be evaluated impartially. A complete record of the complaint and resolution must be kept.

1.3.1.6. Conducting Community Housing Inspections. Contractor will ensure inspections of rental property are performed to determine adequacy. Develop a recurring schedule to inspect properties within the commuting distance of 60 minutes or 20 miles IAW AFI 32-6000, Chapter 3, para 3.5. Housing units that do not meet adequacy standards should be removed from viewing in HOMES.mil IAW para 3.5.3.

Contractor will work with landlords to conduct joint inspections of property if required.

1.3.1.7. Basic Allowance for Housing (BAH) Data Collection. Contractor is required to collect, list, and submit rental property listings, rental costs by unit type, for annual BAH data call to Robert D.

Niehaus, Inc., (or their successor) upon receipt of request. Any data submitted will be coordinated through the CAM or the HMO staff. Periodic progress updates on BAH data compilation is required.

Robert D. Niehaus, Inc. (RDN) is a professional economic firm, established in 1983 and located in Santa Barbara, CA. At the beginning of each BAH Season the Contractor will take the BAH online or onsite training that is provided by Robert D. Niehaus, INC., (or their successor). Contractor will follow all guidance provided and ensure all deadlines/suspense are met through the CAM.

1.4. SPECIAL QUALIFICATIONS:

1.4.1. On-Site Project Manager. On-site Project Manager must have a minimum of three (3) years

Attachment 1 Page 9 of 26 successful managerial and/or multi-unit property management experience. A minimum of three (3) years Furnishings management.

1.4.1.1. The contractor or designee shall be available within 30 minutes during normal duty hours Monday through Friday to meet with government personnel.

1.4.1.2. The On-site Project Manager and designee(s) shall be able to read, write, speak, and understand English.

1.4.2. Dorm Superintendent. Dorm Superintendent must have a minimum of three (3) years successful managerial and/or multi-unit property management experience.

1.4.2.1. The contractor or designee shall be available within 30 minutes during normal duty hours Monday through Friday to meet with government personnel.

1.4.2.2. The Dorm Superintendent and designee(s) shall be able to read, write, speak, and understand English.

1.4.3. Employees. Contractor personnel shall present a clean, neat, and professional appearance and be easily recognized utilizing a name tag bearing the employee and company name or other suitable method. Contractor personnel shall be able to read, write, speak, and understand English.

1.4.3.1. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.4.3.2. The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.4.4. Vehicles. Contractor vehicle(s) shall have the contractor's company name exhibited on each side of the vehicle. Each vehicle shall be kept clean, maintained in operable condition and meet all local, state, and federal laws and safety requirements. Any vehicle not so maintained may be ordered removed from the base by and at the sole discretion of the COR, CAM or CO until satisfactory repairs are made. Any type of fluid leaking onto the driveway, street, or garage will be cleaned by the contractor. The contractor shall operate vehicles to comply with base traffic regulations. Vehicle-mounted communication equipment shall conform to all applicable base and federal frequency regulations.

1.4.4.1. Contractor personnel are subject to random vehicle inspections and speed control checks.

Contractor personnel cited for speeding on the installation may lose base driving privileges, debarment from the base, or other administrative action.

1.5. EMPLOYEE TRAINING:

1.5.1. If required, the contractor shall provide environmental, health, and safety training to ensure compliance with all federal, state, and local laws or regulations.

1.5.2. The contractor shall participate in AF formal training courses requiring temporary duty (TDY) or online distance learning when it is a government requirement as determined by the CAM. The government will fund the cost of the course, and the travel costs and per-diem IAW JTR. In all cases

Attachment 1 Page 10 of 26 where the employee of the contractor is provided training locally or at a TDY location, the contractor shall repay the government for costs, should the employee(s) fail to successfully complete training.

1.5.3. The contractor shall ensure employees accomplish recurring training and obtain required training by the government. The contractor shall be required to attend government training periodically throughout the contract period at no additional cost to the contractor.

1.5.4. The government shall train contractor personnel responsible for maintaining publications and file plans.

1.5.5. The contractor shall ensure employees assigned as facility custodian attends the appropriate training courses provided by the government within the local commuting area.

1.5.6. The contractor shall ensure employees using Information Technology Equipment (ITE) notifies the appropriate government office of any technical difficulties.

1.5.7. The contractor shall maintain training records on each employee, documenting completed training and certifications.

1.6. QUALITY CONTROL (QC) PLAN:

The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with AFI 32-6000. The contractor shall establish a customer feedback system that is responsive to customer complaints as part of this plan. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in Sections 1 through 3 of this PWS). These documents shall be submitted to the government upon award or pre-performance conference, whichever is later.

1.7. CONTRACTOR LEVEL I ANTITERRORISM (AT) AWARENESS TRAINING:

Each contract employee must accomplish Antiterrorism Awareness (AT) Training as stated in the provision/clause DFARS 252.204-7004, LEVEL 1 ANTITERRORISM AWARENESS TRAINING FOR CONTRACTORS. This training provides contractor employees with the requisite knowledge necessary to remain vigilant for possible terrorist threats. Coordination for training should be done by the requiring Antiterrorism Representative (ATR) after contract award. Tracking for each contractor or subcontractor employee is the responsibility of the COR or unit ATR. Contractor employees are required to complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter. AT certificates for each contract employee must be submitted to the COR or unit ATR. Level I AT awareness training can be taken at JKO https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam for non-common access card (CAC) holders. CAC holders must take AT Level 1 training, course name "Force Protection," via Advanced Distribution Learning Center (ADLS) at https://golearn.adls.af.mil/login.aspx.

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SECTION 2

SERVICE SUMMARY

2.0. SERVICE SUMMARY (SS) - The government will periodically evaluate the contractor's performance through COR's survey to ensure services are received.

Performance Objective PWS Para Performance Threshold Manage Unaccompanied Housing (UH) SS1. The Contractor will prepare all Memorandum for Assignment/Termination and forward to CPTS next duty day.

Para 1.1.1.1. 100% compliance.

SS2. Contractor will accomplish all Pre and Termination UH inspections. Para 1.1.1.7.

No more than two (2) discrepancies per month.

SS3. Contractor shall prepare all reports and necessary accompanied documentation.

Para

1.1.1.2.1. 100% compliance.

Furnishings Management Section (FMS) - Manage furnishings/appliance assets for UH and Lodging

SS4. The contractor receives, issues, stores, delivers and installs all furnishings and appliances authorized for use in UH, Fire Dept. (upon request) and Lodging facilities (stores lodging appliances only).

Para 1.2.2.1.

No more than two (2) valid customer complaints per month.

SS5. The contractor shall maintain a master listing to include all pertinent information on appliances and replacements.

Para. 1.2.3.3. Maintain 95% accuracy on all furnishings/appliance listings.

Manage Housing Referral Office (HRO)

SS6. Contractor will ensure all sales and rental listings are up-to-date and correct and will maintain accurate community information.

Para 1.3.1. – 1.3.1.3.

No more than two (2) discrepancies or two (2) valid customer complaints per month.

SS7. Contractor will investigate and mediate all complaints. Para 1.3.1.5. 100% compliance.

SS8. Contractor will ensure that all data required for BAH RDN (or successor) collection reports are accurate and suspense's are met.

Para 1.3.1.7. 100% compliance.

2.1. PERFORMANCE EVALUATION: Performance of a service will be evaluated to determine whether or not it meets the performance requirements of the contract. When the performance requirement is not met, the CO will issue a Contract Discrepancy Report (CDR) to the contractor. Upon evaluation of the contractor's response to a CDR for tasks surveyed, the CO will compute the contractor's payment for the month. The CO will take appropriate measures according to the clause entitled "Inspection/Acceptance" (reference FAR 52.212-4(a)).

2.1.1. The government COR will evaluate the contractor's performance through intermittent on-site inspections of the contractor's quality control program, periodic surveillance, receipt of complaints from

Attachment 1 Page 12 of 26 base personnel, or other methods. The government may inspect each task as completed and increase/decrease the number of quality assurance inspections if deemed appropriate due to performance or customer complaints/feedback. The government will also receive and investigate complaints from various customers located on the installation. The government shall be responsible for validating the initial customer complaint; therefore, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

2.1.2. The government will record all surveillance observations. When an observation indicates defective performance, the COR will require the Task Leader, On-site Project Manager, Dorm Superintendent or representative to initial the observation indicating acknowledgment of deficiency. The initialing of the observation does not necessarily constitute contractor concurrence with the observation, only acknowledgment that the contractor has been made aware of the defective performance. The contractor shall be given an appropriate time frame after notification (no more than two (2) days) to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the COR should notify the CAM and CO for action. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall be notified for a final decision.

Government surveillance of tasks not listed in the Service Summary (SS) or by methods other than those listed in the SS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures of other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

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SECTION 3

GOVERNMENT PROPERTY AND SERVICES

3.0. GENERAL. There is no government-furnished property in accordance with FAR 45.000(b)(5).

3.1. GOVERNMENT PROPERTY:

3.1.1. The contractor will utilize and operate out of government provided office space and warehouse facilities in meeting requirements of this PWS. Currently work space/warehouse are located in three separate locations (subject to change) include the following:

FMS, Bldg. 96 (or subsequent facility), located 945 Yucca Ave., approximately 9,600 square feet of warehouse area, includes central heat, and one (1) window air conditioner for office area only.

UH (aka Dorm Management Office) located 791 Delaware Ave. consists of rooms in Bldg.

336, (Rooms 120, 121, 122, and 124) approximately 816 square feet, includes one (1) bathroom (male/female), central heat and air.

HRO located at 2300 Alamogordo Blvd. which is the Soaring Heights (SC) Welcome Home Center, approximately 137 square feet. Bathrooms and break areas are shared with other building occupants.

3.1.2. Compliance with Occupational Safety Hazard Administration (OSHA) and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor.

Further, the government will assume no liability or responsibility for the contractor's compliance or noncompliance with such requirements. Before the contractor, at his or her expense, performs any modifications to office space or warehouse facilities, the contractor must furnish CES documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written approval from CES. In the case of alterations necessary for compliance with the OSHA, such permission shall not be unreasonably withheld. The contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted.

These facilities shall only be used in performance of the contract.

3.1.3. The contractor shall be responsible for maintenance and upkeep of government provided office space (for Furnishings Management and Dorm Management Offices)/warehouse facilities by reporting discrepancies to the Civil Engineering work control section.

3.2. GOVERNMENT PROPERTY – Dormitory (Appliance and Furnishings) Inventory: The government will furnish an up-to-date inventory of appliances and furnishings (Appendix 5) upon pre-performance conference or award, whichever is later. Appliances shall be inventoried not later than five

(5) working days after contract start by the contractor and a government representative designated by the CO. Any missing items shall be annotated on the inventory and the CO notified. Any disagreements between the contractor and the government representative will be referred to the CO. Note: Appendix 5 will be replaced with a government web-database. There is no Government Property that requires the inclusion of FAR Part 45 clauses.

3.3. GOVERNMENT PROPERTY – UH, FMS & HRO Inventory: The government provided space will include serviceable desks, chairs, files and computers. The contractor will be responsible for replacing worn or broken furnishings. The government will furnish an initial inventory of equipment (Appendix 6). Furnishings and equipment shall be inventoried not later than five (5) working days after contract award by the contractor and a government representative designated by the CO. Any missing

Attachment 1 Page 14 of 26 items shall be annotated on the inventory and the CO notified. Any disagreements between the contractor and the government representative will be referred to the CO. Contractor must furnish all required administrative supplies. There is no Government Property that requires the inclusion of FAR Part 45 clauses.

3.4. GOVERNMENT SERVICES:

3.4.1. Utilities. Water, sewage service, electricity, heat and Local Area Network (LAN) lines will be furnished at no cost to those areas designated for contractor use in para. 3.1.1.

3.4.2. Telephone. The government will provide all required class "A" phone lines with DSN access for official use in the performance of this contract. The contractor shall be responsible for all costs to install additional and/or relocate commercial (Class "A") telephones throughout the term of the contract.

3.4.3. Custodial Services. Custodial service shall NOT be provided.

Attachment 1 Page 15 of 26

SECTION 4

GENERAL INFORMATION

4.0. GENERAL INFORMATION:

4.1. WORK HOURS: Contractor HRO office hours shall be 0730-1630, and UH/FMS office hours shall be 0700-1600 Monday through Friday except for recognized federal holidays. In some emergency situations, the facility manager may be required to respond after duty hours to perform facility manager responsibilities. To assist the government in scheduling meetings, furniture installs, etc, contractor will provide CAM a projected annual leave schedule.

4.2. RECOGNIZED HOLIDAYS: The contractor is not required to provide routine service on the following days: New Year's Day, Martin Luther King, Jr's. Birthday, Presidents Day, Memorial Day, July 4, Labor Day, Indigenous People's Day (aka Columbus Day), Veterans Day, Thanksgiving and Christmas.

4.3. SECURITY REQUIREMENTS: Project is unclassified – access to classified information is not required.

4.3.1. Illegal Aliens. The contractor shall not hire an illegal alien to work or perform any service on HAFB. Employees who are not U.S. citizens can only be persons possessing a current resident alien immigrant status (Green Card) or if a non-resident immigrant must possess a current Employment Authorization Document. While on HAFB, non-U.S. citizen employees must be able to produce for inspection the appropriate credential: Green Card or Employment Authorization Document. Any illegal alien found on the installation shall be immediately detained by the base security forces and barred from the installation.

4.3.2. Listing of Employees. The contractor shall maintain a current listing of employees that require access to HAFB. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the COR, sponsoring agency unit security manager, and contracting officer. An updated listing shall be provided when an employee's status or information changes (i.e. terminated for cause, reassignment, retirement, etc.) or when a new employee is added.

4.3.3. Security Training. The contractor ensures all employees receive initial and recurring (annual) security education training from the sponsoring agency security manager. Training must be conducted IAW DoD Information Security Program, DoDM 5200.01, and Air Force Guidance Memorandum, Air Force Information Security Program, AFI 16-1404_AFGM2020-01. Contractor personnel who work in AF controlled/restricted areas must be trained IAW AFI 31- 101, Integrated Defense.

4.3.4. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.3.5. Retrieving Identification Media. The contractor shall return all identification media from employees who depart for any reason before the contract expires; i.e., terminated for cause, reassignment, retirement, etc. The contractor will notify the Government within 24 hours when unable to retrieve identification media from contract employees.

Attachment 1 Page 16 of 26

4.3.6. Travel Restriction. Contractors are prohibited in areas of the installation other than their appropriate place of work and the routes to and from installation entry/exit points.

4.3.7. Traffic laws. The contractor and its employees shall comply with base traffic regulations.

Traffic regulations include, but are not limited to:

4.3.7.1. Employees shall wear a seatbelt when operating or riding in any military, contractor, or privately-owned vehicle while on the installation.

4.3.7.2. Speed limits on HAFB are 30 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

4.3.7.3. All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones, or other listening devices (except for hand-free cellular phones) while operating a motor vehicle is prohibited.

4.3.8. Weapons, Firearms, and Ammunition. Employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within military, contractor, or privately-owned vehicles while on HAFB.

4.3.9. For Official Use Only (FOUO). The contractor shall comply with DoDM 5200.01-V4, Enclosure 3, DoD Information Security Program: Controlled Unclassified Information (CUI), requirements. This enclosure identifies the controls and protective measures developed for DoD FOUO material.

4.3.10. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.3.11. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.3.12. Key Control. The contractor shall establish and implement methods of making sure all keys or combinations issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government.

4.3.12.1. The contractor shall immediately report to the COR any occurrences of lost or duplicated keys, compromised lock combinations, or use by unauthorized persons.

4.3.12.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

4.3.12.3. The contractor shall prohibit the use of keys or lock combinations, issued by the Government, by any other persons other than the contractor's employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in

Attachment 1 Page 17 of 26 performance of contract work requirements in those areas.

4.3.13. Information Technology/Information Systems (IT/IS) Access. When required for contract performance, the Government will provide unclassified network access, to include, access to government IT/IS. Contractor employees must have a completed and favorable National Agency Check with written Inquiries (NACI) investigation prior to access being granted. Interim access may be granted IAW AFI 31-501, Personnel Security Program Management. The sponsoring agency security manager will process personnel security investigations for trustworthiness determinations through the HAFB Personnel Security Office, 49 WG/IP.

4.4. PARTNERING AGREEMENT: The CO may require a partnering agreement between the government and the contractor to ensure joint cooperation and a sound partnership of all parties involved in the execution of this contract. Partnering is the creation of a government-contractor relationship that promotes achievement of mutually beneficial goals. It involves an agreement in principle to share the risks involved in completing the project and to establish and promote a nurturing partnership environment. Representatives from each organization are encouraged to participate in developing the partnering agreement. Suggested representation is the CAM, the government COR, the government CO, the government contract administrator, the government quality assurance program coordinator, the contractor's manager, and the contractor's quality control person, if different than the contract manager. This group is responsible for developing a formal partnering agreement that should be signed by all parties involved. The agreement should contain as a minimum: specific goals to be reached and a list of objectives to reach the goals, a set of metrics to evaluate the objectives, a frequency for meetings to review the metrics, and a statement of cooperation to execute the terms of the agreement.

4.5. USE OF RECOVERED MATERIALS: If products are used that do not meet the requirements IAW FAR 52.223-17, incorporated by reference, a written determination (exemption letter) must be accomplished. The letter shall be endorsed/signed by the CE Commander and forwarded to the Contracting Officer and COR for file retention.

4.5.1. Solid Waste Diversion and Recycling. The contractor shall comply with Holloman AFB Solid Waste Management Plan, and Solid Waste Reduction Goals. The contractor's disposition of replaced parts and other recyclable products shall be accomplished at designated base recycle facilities unless specifically required at another site. The contractor shall recycle all appliances and wood refuse through turn-in at DRMO. The contractor is required to report the materials recycled, reused or salvaged (in tons) to the COR no later than the third working day of each month.

4.5.2. Spills. If the contractor is responsible for a release of oil or other hazardous substance on HAFB, they are responsible for reporting the release to the HAFB Fire Protection Flight and shall be responsible for spill cleanup and site remediation. Spills of sewage onto the ground or asphalt shall be reported to the Government. Incidents involving radioactive materials shall be reported immediately to the HAFB bioenvironmental engineer who will give guidance. The contractor shall be liable for proper containment and environmental cleanup of the spill or release while following all applicable regulatory and base guidance.

4.6. COORDINATION WITH OTHERS: The Government may undertake or award other contracts for additional work within the UH areas. The contractor shall cooperate with the other contractors and government employees and adapt scheduling and performing the work under this contract to accommodate the additional work, heeding any direction that may be provided by the COR or CO. The contractor shall not commit or permit acts that will interfere with the performance of work by another contractor or a Government employee. Also, the contractor will coordinate and work

Attachment 1 Page 18 of 26 effectively with others to repair utility systems where requirements overlap.

4.7. CONTRACTOR CLEANUP: The contractor shall at all times keep any work area free from accumulations of waste material, rubbish, tools, and equipment. Clean up shall be accomplished upon completion of each job and upon the completion of each day's work in the UH, HRO or FMS warehouse areas.

4.7.1. During normal duty hours, the contractor shall support occupants who experience building mishaps such as flooding due to plumbing problems, etc.

4.8. DATA AUTOMATION: The contractor shall provide electronic reports compatible with Microsoft-compatible programs, and use government web based applications for UH, HRO and FMS functions. The contractor shall maintain the capability to send and receive email and fax correspondence.

4.9. ENVIRONMENTAL CONTROLS:

4.9.1. Compliance with Laws and Regulations. The contractor shall know of and comply with all applicable Federal, state, and local laws, permits, DoD, AF and installation occupational safety and health, fire protection and environmental quality requirements, instructions, and guidance as listed in Appendix 3. The contractor shall develop and implement an Environmental Compliance Plan which shall include policies and procedures to protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.